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Golden Horses Health Sanctuary [GHHS] / Country Heights Health Tourism

Golden Horses Health Sanctuary [GHHS] / Country Heights Health Tourism review: Conned by golden horses health sanctuary 78

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Author of the review
2:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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I was conned by Golden Horses health Sanctuary by selling me a health comprehensive medical check up plan in which plan for 10 years with the price of RM10 000. Very disappointing matter here is was promised to detect any sickness at very early stage. I went for the check up. The result shows very general remarks that nose is normal.
After 5 days did suffer from serious breath problem. Went to a hospital and did the check up again and found that had serious problem with my nose.
Why do I need to pay so much and claim to be comprehensive medical check up but the service given is terribly bad even a pat lab can do a better job than them.
I regret the way they conn me and want to take legal action against them.

78 comments
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Karlena
Kuala Lumpur, MY
Feb 07, 2023 7:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

No response from them after numerous calls. It is so sad to such a big organizations having bad staff who can't even do their job. I definitely will not recommend them in fact will let others know that it is not worthy to take their service.

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TanZM
Semenyih, MY
May 09, 2023 6:53 am EDT
Replying to comment of Karlena

You may file a claim (E-Aduan) to NCCC and KPDN. If you are not satisfied with the result, you may further file a dispute to e-tribunal.

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郭韦慷
, US
Dec 15, 2021 10:01 pm EST

Vaccination update delayed to mysj (more than 14 days after vaccination), which violating the ad commitment to provide immediate updating right after vaccination! Very poor service!

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CCC124
Shah alam, MY
Nov 22, 2021 12:00 am EST

GHHS is terrible services..very good in chasing for rejoining fees but appointment gotto wait for 3 months booking. Felt got cheated when initially approach to join. I hv signed up the membership since 2007 and till now more than 10yrs, i m definitely very much not satisfied with rheir services since 1st year. Very bad experience and i hope no more and more people got cheated with lousy services.

Very poor management too.

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Sabrina Tee
, US
Dec 01, 2022 5:25 am EST
Replying to comment of CCC124

You are correct. Whatever they promised is cheated. They will promise anything when chasing rejoining fees. After paid, different staff will tell you different story. They won't let us to speak to the manager or upper level staff ,they will ignore your complaint and do whatever they like. Customer service department and credit control department is terrible,they promised to send me my member details but never do so. Very very bad service

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Terry Chan
, US
Nov 03, 2021 8:56 pm EDT

hi everyone,
Hopefully we don't have more victim here but if there is any please join us so all victim can discuss in this group.
========= link below here ==============
https://www.facebook.com/groups/1274928363026463
======================================
If you cannot see the link above please leave a message.
I'll come back and reply you with some other ways.
Thank you

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Terry Chan
, US
Nov 03, 2021 11:04 am EDT

hi everyone,

Hopefully we don't have more victim here but if there is any please join us so all victim can discuss in this group.

========= link below here ==============
https://www.facebook.com/groups/1274928363026463
======================================

If you saw the link above is [protected] means some 1 has blocking you to join us.
Please reply my message and I'll come back and reply you with some other ways.
Thank you

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PF Ang
Selangor, MY
Oct 08, 2021 11:13 pm EDT

Hi, i would like to terminate this programme too, however the customer service advised that, Referring to the agreement policy there should not be any refund of the money paid on the purchase of this participant programme. Please help as I really not affordable to continue this plan, is anyone able to get refund? Please advise, thanks..

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Eyn
Melaka, MY
Mar 12, 2021 10:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

To the management

I did not use the facility @ all.
I was told that this health program subsidized fr government & aim to hlp rakyat.
I watched Tan Sri Lee talk on GHHS & I really like the program.
However, currently I am facing serious problem in my life.
I need my fund back.
You cant just tell me that you took all of my hard earn money?
Please help me to get top management approval.
I felt like dying every single day.

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Teh Sook Ming
, US
Dec 24, 2020 2:42 pm EST

The binding agreement 10.1 as attached for your reference.

Anyone can help or advise me further.

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GHHS Healthcare
Seri Kembangan, MY
Mar 03, 2021 12:15 am EST

Dear Madam Teh,

Thank you for highlighting this matter to us.

Our Customer care personal will contact you to advice further with regards to your complaint.

Thanks

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Teh Sook Ming
, US
Dec 24, 2020 2:39 pm EST

Further, I would like to add that I have never used the facilities of the programme participant and I have fully paid the Participation Fee of RM11, 000.
As I feel that the rejoining fee is on the high side and never use their facilities, it is not worth to pay for the rejoining fee. I have raised this issue to the personnel fee years back. Now, they treaten me with their letter to pay the rejoining fee failing which my name will be submitted to CTOS data Sdn Bhd. In the binding agreement stated default of payment can result in the loss of participant privileges in the programme.

There are 2 attachment for your reference.

Anyone can help with this issue and any legal advise to proceed further?

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AzamAzwan
, US
Sep 28, 2021 3:32 am EDT

How to terminate GHHS account... letter arrived threatening me of ctos...and ask to pay almost 5k...
Never use their facilities...letter reminding about outstanding amount never came until today...
Please help.. how to write letter of cancellation

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AndyChen
, US
Oct 05, 2021 10:28 pm EDT
Replying to comment of AzamAzwan

Me too.Anything we can do? Anyone solve the issue?

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Teh Sook Ming
, US
Dec 24, 2020 2:20 pm EST

Im the victim also. They treaten me with their letter that will file to CTOS if I never pay the rejoining fee. I have fully paid the Participation Fee few years back and this is the way they treat the customer.

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WS Fong
, US
Sep 28, 2022 7:49 pm EDT

Same problem here... Anyone can help..

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EChan
, US
Mar 09, 2020 7:09 am EDT

This GHHS Comprehensive Medical Screening continues to take us members for fools. There is no guilty conscience of misleading and mistreatment to members each year. After taking joining fees and yearly rejoining fee, the services and attitude become worse to WORST. What was supposed to be entitlement are removed and price continue to increase wantonly.

I really hope all our complaints will be read and seen by the "to be members" not to be seduced with their proposal which are insincere and not transparent.

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GHHS Healthcare
Seri Kembangan, MY
Mar 03, 2021 12:23 am EST
Replying to comment of EChan

Dear Complainant,

Thank you for highlighting to us on the above,

We value your feedback and our first aim is to gratify our customers by upgrading our services throughout the years

Please write to our customer care personal at enquiry.hs@ghhs.com.my for further assistance.

Thanks

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Winnie L
, US
Dec 29, 2019 1:52 pm EST

for almost rm700 rejoining fees, I rather go for private clinic health screenings.

the rooms are badly kept and dirty, I rather be sleeping in my own bed.

have decided to stop renewing my membership, no point. Burn pun sudahlah, take it as a lesson.

Newest update: now have late payment fees of RM100 ...hahahaha, such jokers

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GHHS Healthcare
Seri Kembangan, MY
Mar 03, 2021 12:47 am EST
Replying to comment of Winnie L

Dear Complainant,

Thank you for highlighting to us on the above,

We value your feedback and our first aim is to gratify our customers by upgrading our services throughout the years

Taking the Pandemic into consideration we allow members to extend their unused entitlements without any additional charges, nevertheless besides the annual Comprehensive Medical Screening we also provide advance screening services, which allows members to convert their entitlements into Point Values and redeem to enjoy other services.

Please contact our customer care at [protected] or write to enquiry.hs@ghhs.com.my for further assistance.

Thanks

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Jannice Tan
, US
Oct 18, 2019 8:01 pm EDT

We were also the victims. Joined them around 7-8 years back, was promised the moon & stars. Free scannings, free buffet meals, free gifts & vouchers, limited increment to the the rejoining fee, free room stays. Then after a couple of years, they will tell you everything changed due to changes of company policy. About the room entitlement, I've never claim it coz their rooms are always either full or under maintainance. Reservation must be made at least 3-6 months earlier...OMG..and all my entitlement burns. Then recently, they start with the new "Entitlement Extension Fee". The facilities were reduced and they implement extra costs on something which earlier is FOC. Annual fees kept increasing..we are suppose to save money with this plan but ended up wasted more. My friends are paying lesser for the same screening at private hospital. What a joke...always kena laugh..

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GHHS Healthcare
Seri Kembangan, MY
Mar 03, 2021 12:49 am EST

Dear Complainant,

Thank you for highlighting to us on the above,

We value your feedback and our first aim is to gratify our customers by upgrading our services throughout the years

Taking the Pandemic into consideration we allow members to extend their unused entitlements without any additional charges, nevertheless besides the annual Comprehensive Medical Screening we also provide advance screening services, which allows members to convert their entitlements into Point Values and redeem to enjoy other services.

Please contact our customer care at [protected] or write to enquiry.hs@ghhs.com.my for further assistance.

Thanks

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Hwai Teck Cheok
, US
Sep 27, 2019 2:08 am EDT

I try to put the link here but not succesful

Please use your facebook seach " Ghhs Healthcare Complaint"

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Terry Chan
, US
Nov 03, 2021 10:25 am EDT

how come this group not found ya?

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Hwai Teck Cheok
, US
Sep 26, 2019 9:59 am EDT

This is GHHS Healthcare Complaint Facebook link

https://www.facebook.com/complaint.ghhs.10

hope more GHHS member join this FB

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Hwai Teck Cheok
, US
Sep 26, 2019 10:01 am EDT

Please add this FB

https://www.facebook.com/complaint.ghhs.10

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Hwai Teck Cheok
, US
Sep 26, 2019 7:40 am EDT

Dear Almk23

Below is the facebook link.
Hope we can get more member join in

https://www.facebook.com/GHHS-Healthcare-Complaint-Community-120115542718503/?modal=admin_todo_tour

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Almk23
, MY
Sep 25, 2019 8:40 pm EDT

Yes please let me know after u have create it

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Hwai Teck Cheok
, US
Sep 24, 2019 7:06 am EDT

I am also one of the victim. I think we need to group together to complain them. I will try to create a GHHS Facebook complain community. So, all victim can discuss in this facebook.

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GHHS Healthcare
Seri Kembangan, MY
Mar 03, 2021 12:54 am EST

Dear Mr.Hwai,

Referring to our reply letter to you dated 18/10/2019, we have amicably settled your complain.

Please contact our customer care at enquiry.hs@ghhs.com.my or WhatsApp at [protected] for further assistance.

Thanks

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victim_01
, SG
Jul 12, 2019 12:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

At first, The total package is RM16k. I just think to sign half package which is RM8k only. After that agent said it can continue to sign another half package if felt satisfy for the package. After few day, got a GHHS credit card service call me and said if I can cut my installment from 4 year to 3 year, it will get discount 1k. In telephone call, i confirm never heard about he said if i sign 16k package only get his discount! OMG! after that only know that my credit card deduct 16k!

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John Kennedy 08
, MY
May 26, 2019 7:48 am EDT

Started with gentlemens wearing “court suit” (malay, chinese and indian) never see any malay customer instead, maybe during puasa.

1. Registration form to fill up with type of credit card we have(gold or platinum) and montly salary for husband and wife. (Which is totally P&C for me) left it blank. Duration:-10min

2. Blood pressure check like in clinics, followed by taking blood sample for test which is (FREE) Time:-10min

3. Breakfast with some cheap nasi goreng and tea. (FREE) Time:-20min

4. Video session to brief about GHHS and health problems like “Steve Jobs” faced in life. Time:-15min

5. Start the briefing about benefit and services that GHHS healthcare is having. GHHs is subsidiary of Palace of golden horses hotel. Time:-60min

6. Showin all other hospitals health check up price eg: sime darby, columbia and glenigals, paper cuttings about health statistics in malaysia, japanese and malaysian max living age, and GHHS cost of health screenings compared to other (Major tactic). We know when to service car but not our personal body cause we never screen our body condition. Time :-20min

7. Started offer 50k points for RM25k, 30k points for RM17 and 20k points for RM12k which all have to pay in 5yrs after deduct 10% non refundable deposit. :- 30min

8. Then comes the so called yearly Maintenance fees which is RM500 for 20k plan and RM930++ for 30k plan. Which is actually yearly membership renewal fees. Time:-5min

9. Comes in the “BLOOD TEST REPORT” very basic and dont even spell out our blood group. Was explained in lay man terms and need to see doctor if need more details even about the list of items contained in the report. Means the blood test is written with something that u have to depend on google search or meet other doctor. Time:-5min

10. Then explained the 0% interest options for all the offers which have to pay for 5 years with So called “CSR” Corporate Social Responsibilty offered by GHHS. Time:-5min

11. Interesting payback offer comes in at later stage, which is pay 10% now and apply special corporate card frm maybank just to repay the balance amount. That card will have GHHS name on it and cannot use it for any other purchase. Im impressed and was thinking banks really offering lots of choice with 0% interest. This offer was made by the Sales manager which walks in after invited by sales officer. Lots of super flexible offers were made after that. Following by real life stories of father, neighbour and working collegues which eventually died after having disease. Time:-30min

Totally impressed and have to decide by today and now as offered. My personal policy is “anything relate to expensive deal and long term effect should not be decided immediately”.

Finally told them that i only got to know about GHHS services and facilities today. The only treatment they have is chinese traditional medical treatment, which is china certified. All is new and i have no knowledge about it. DOT

My 3hr 30min with GHHS and additional 30min on reading / writing comments was spent for basic blood test.

Please share about this matter and be very carefull on their tactics. Hope somehow this issue will be viral enough to avoid others fall into the trap.

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YOUNG couple
, MY
May 12, 2019 10:12 am EDT

I've paid rm1700 joining fee, it's a 10% from the rm17, 000.00 for 10years plan, and i've inform them earlier to cancel the health plan, and still following up with them for the 1700 refund.. where by the sales person claimed did not sent any request bank loan for ghhs.. hopefully I get back my money
They targeted mainly for credit card users, so beware credit card users..

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Sharleen Chai
, US
May 11, 2019 6:02 am EDT

I am totally disgusted with the management, taking us for granted like a fool. Year after year, the fee increased and some of the tests were not done. Year after year, the fee increased but the service sucks. Even the old room has been downgraded to a normal deluxe room.

The management is literally pushing their responsibility off and taking us on a merry go round. What can we do? Anyone has ideas or solution?

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chiakk
, US
May 08, 2019 6:53 pm EDT

I'm the new victim, also because the rejoining fee..they didnt mentioned it is for renew!
How to get back the money?

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victim_01
, SG
Jul 11, 2019 11:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of chiakk

yes. me too

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Ang Christine
, US
Feb 17, 2019 1:07 am EST

I went to free blood test today that's of course while waiting result GHHS sales person will bring you around show the lab and environment. Understand the GHHS health care center and the test they do offer. Junior understand the customer situation which can't afford a huge amount, so senior try help explain in house payment. Which can't afford too. And senior asked the junior explain the explain about the package. Here comes to the 62yo manager which haven't understand the situation yet and tell me that health is very important, got money no health also useless. This I also know cause I m not idiot. And he is telling his staff I am Innocent. Ask me do I purchased medical, of course yes, cause of in case anything happened. He said this is sign up for prevent. This I also know. That's why I came and understand what do you guys offer? So I can start to allocate the money to sign up for the deposit. He said again I m Innocent. I was like you thought everyone earning power is 10k per month? How about low income ? You guys look down lower income person? And ask me again. If today you drive out and the car got problem, you need to pay 1700 for the repair and how you want to do? I said new car won't have the issue. He said I never thought of the situation might happen. I already don't want to argue and talk to him then he said I take this as NO for your answer. I said hello... I don't even know your price yet. He start blaming the junior then senior why never tell me the prices. ppl never said can or can't afford. Then he only walk off. I would like to ask HELLO SIR, without money are you able to pay your commitment? Are you able to pay for your kids education? Are you able to pay this check up monthly have to cost you at least rm 500 up to 5 years ? Hard sales manager, but have to depends on customer ability. Not one Technic can uses for everyone. If you are willing to pay off my debt, I will willing to sign your course. Cause when no money to pay the bill the pain not goes to you. Very bad attitude of the manager, you should back to learn what are the sales skills. Sorry for the junior and senior sales. And thanks for the comments who are facing the problems. Please do not look down a person who has lower income and if with this situation tell your telemarketing when call please ask for monthly salary is that 10k per month. Thank you.

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hwk
, US
Nov 04, 2018 11:12 pm EST

I have same experienced too. I was pushed to signup up on 2010 and locked the health screening package for 20 years. Mean even medication fees getting higher, we still paying the same yearly RM500++. After few years, it increased 3 times and now almost RM700/year. Beside, we informed can have one annual free hotel room from variety of places. But now seems only Sarawak/ Golden horses. The facilities from mines hotel also taken away. Basically the annual fees keep increasing, facilities keep reduce.

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Lim Richard
, MY
Oct 11, 2018 4:12 am EDT

My Wife and I are the victim as well, They did not tell us about the renewal fee that need to paid yearly for nearly RM1000

Is like you rent a house, you paid monthly, but you also need to yearly renew your house key and is double your monthly rent

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Jolene66
, MY
Sep 20, 2018 9:28 pm EDT

Hi all, please group up to take action together. We could form a committee no point just complaining. Call me [protected]

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Sad women
, MY
Sep 30, 2018 6:01 am EDT
Replying to comment of Jolene66

Hi.im avictim too.can i join your committee too?

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Jolene66
, MY
Nov 10, 2018 2:39 am EST
Replying to comment of Sad women

Contact me at [protected]

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Jolene66
, MY
Nov 10, 2018 8:56 am EST
Replying to comment of Sad women

Please join us. What's app me

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Almk23
, MY
Sep 09, 2019 2:06 pm EDT
Replying to comment of Jolene66

Hi, may I know how to join your group?

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Almk23
, MY
Sep 09, 2019 11:56 pm EDT
Replying to comment of Jolene66

Hi jolene, may I know how to join in?

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James Wobg
Johor Bahru, Johor, MY
Dec 25, 2020 1:19 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Jolene66

@Jolene66 How can I join your comitee ?

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Mazlina Haja Maideen
, US
Mar 29, 2021 7:51 am EDT
Replying to comment of Jolene66

Hi.. may I join? A victim too

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Paul Ding
, US
Jul 20, 2021 11:07 pm EDT
Replying to comment of Jolene66

Is the committee still around for us to join? TQ ...

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AndyChen
, US
Oct 04, 2021 9:32 am EDT
Replying to comment of Paul Ding

Me too. How to join and group together?

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Terry Chan
, US
Nov 03, 2021 10:44 am EDT
Replying to comment of Jolene66

hi, Im victim too. How can I join the committee ya?

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Eric Ng Keng Hiong
, US
Aug 26, 2018 1:19 pm EDT

They will ask you sign package on the spot and no time for you to do consideration. this is their tactic. if you not interested their face turn black and their attitude is rude. luckily i didn't sign the package as few question they can't answer . dear all, don't get conned by this GHHS teams. the contract only protect 1 side which is on their side only. all payment made is un refundable. think twice before past them your credit card or sign any document. read carefully before you sign. or you will regret as others who have been conned.

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angrywithghhs
, MY
Jul 29, 2018 12:23 pm EDT

GHHS is totally bullish and is not and intention to make our life more better.

The company is without dignity and just intend to get most of your money.

The rejoining fees is totally unreasonable without any new heavy machine invested plus the service is downgraded,

The only great thing that is worth to be proud of is they asking money from you with.

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ruijie
, MY
Jul 10, 2018 3:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Before joining, everything ok and after joining everything changed. Regret to joining and not going to join after I have finished up all my points. Cant cancel since we have signed the agreement.

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Jessysl
, MY
Jun 26, 2018 10:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, I’m also a victim to this conned. Everything said during the signed up is a total lie. Just like what the rest is experiencing. I wish to discontinue this membership but I was told no refund for the 20K upfront payment we’ve made.

Anything that we can do?
Really hope someone can help us on this

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Jolene66
, MY
Sep 24, 2018 5:58 am EDT
Replying to comment of Jessysl

Join us, we have already formed a group

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CelesteT
, MY
Oct 26, 2018 9:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Jolene66

Can I join the group?

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Almk23
, MY
Sep 09, 2019 1:56 pm EDT
Replying to comment of CelesteT

How can I join the group? I am a victim too.

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Wong Chee Jiun
, US
Apr 29, 2018 10:03 pm EDT

Hi, i sign the package in 2017. Anyone success to cancel membership with them?

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Lim Richard
, MY
Oct 11, 2018 4:23 am EDT

I signed 2017 package, and they never even say need to pay nearly RM1000 just to renew your member to use your RM10k points ...
is like you rent a house, paid monthly rent, but need to renew your key yearly, if not landlord will change the lock

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Faeeza Hisan
, US
Apr 11, 2018 2:38 am EDT

I am also one of the victim. Feel being fooled by GHHS. Had joint the membership since 2010 or 2011 for 20 or 25 years. During the presentation, me and hubby were told that the 3 days hotel entitlement could be converted to Medical Check up and there will be no expiry date for the hotel entitlement ( meaning if you do not use it within current years in can be brought forward to next year )
Yes in only happened for few years ( less than 3 years if I m not mistaken ) when GHHS changed in procedure whereby those entitlements can not be converted to medical check up and to make it even worse in 2017 they imposed new regulation that the entitlement will be forfeited if not being utilized within the current year. After realizing that, I tried to make reservation but all dates chosen was fully booked... and were advised to book 3 month ahead :( :(

I also noticed that, member who came for check up is informed that there are some tests ( eg mammogram ) that need not be done every year ... it might a bit costly but GHHS has to remember that we have paid them full years ago and that is our right as promised earlier.

And YESSS... the annual rejoining fee is rocketing yearly...

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Khor Boon Keat
, US
Mar 18, 2018 9:32 pm EDT

I am also one of the victim which was being conned. Furthermore the rejoining fee is so high and having so much hidden fees such like "Entitlement Extension Fee". That's why LHDN looking to their founder. WTF. Hopefully we can have a committee to against them.

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Bryan Wu
, MY
May 15, 2018 9:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes bro, u are rite, lets together do something to against them, force them refund

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Jolene66
, MY
Sep 20, 2018 9:26 pm EDT
Replying to comment of Bryan Wu

I m also a victim.

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CelesteT
, MY
Oct 26, 2018 9:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Can I know what we can do to fight against them? I just want to cancel my package And get back my money.

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Jolene66
, MY
Nov 10, 2018 8:55 am EST

Join us, we have a group now [protected]

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Mazlina Haja Maideen
, US
Mar 29, 2021 7:45 am EDT
Replying to comment of Jolene66

May I know how to join your group? I’m also a victim’s

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Sabrina Tee
, US
Dec 01, 2022 5:47 am EST
Replying to comment of Jolene66

can I join?

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LilyMJ
, US
Mar 13, 2017 12:27 am EDT

I am also a victim here. I had joint the membership years a go. I think it was in 2009 or 2010. Bought it for 20K for me and my husband. I was mentioned I can sell it back at anytime and they will help to sell the membership, of course with some deductions.

However, when I called to get help to sell my membership, I was told they cannot sell it. Some more the rejoining fees is ridiculously high. I was told last time, I only need to pay the rejoining fees if I want to continue with the programs. Now they keep on sending SMS stating the outstanding rejoining fees. What a bully!

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ewenchin
, MY
Nov 18, 2016 12:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

I joined the health screening programmer since Sept 2012, had went through 5 annual comprehensive health check. I have no issues with the previous check up process until the last check up i did last week. I am pretty surprised as the whole check up procedure duration had reduced tremendously which does not mean they are more efficient but the number of test reduced. Few things i would like to highlight.

1. Screening profile - I notice that the number of test had reduced compare with the previous year. Although your customer service officer show me a 'purely marketing purpose' medical screening profile which she keep on saying the number of test had increased to 119. This clauses actually can be very easily to be clarify by a MO and i do not want to have further arguments with her.

2. Healthy lunch - The healthy lunch are really the most disappointing. A vegetarian lunch. Past years lunch was reasonable and are served in buffet style no matter in Hotel's restaurant or served in the health center but at least the portion are sufficient with some white meats. But this year the lunch was served in set, vegetarian food and the portion are incredibly small. May i know how you justify the terms of healthy lunch? must be in vegetarian style? or foods that give you the nutrients you need to maintain your health, feel good, and have energy. TBH, after i collected the report i have to search around for food again, the feeling after the healthy lunch is like didn't eat anything.

3. Customer service officer attitude - The customer service officer attitude are equally worst. I had a chat with them regarding the number of test reduces, no renewable gift and the entitlement of the free night stay at GH hotel, the reply from her (a young malay lady) is:

a) free member renew gift - 'this is free gift and the company can not to give it to member' with the loud and rude voice.

b) free night stay in hotel - 'we are two different management, we cannot check on that' with the voice and rhythm that human hate.

To be fair as a upfront fully paid customer, is this the service that we deserve to have after the company had fully collected our money? If you are in our situation how do you think and feel? I still have 15 more comprehensive health check, am i going to get retrograde service from your company? Just because i had fully paid am i have to just accept what your company offer good or bad?

I was so regret to signed up the contract for the 20 comprehensive health check package.

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I_am_regretting_now
, US
Oct 25, 2016 2:00 am EDT

I am the latest victim. Whatever NLP they were using worked and I foolishly signed up and regretted immediately after that.
I requested for cancellation but they are still not going to refund the 30% they charged me on the credit card.
Looks like they know the loopholes of the law and well prepared to counter you. Don't bother going to Tribunal Pengguna.
I am going to engage my lawyer to see it thru.

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Jolene66
, MY
Nov 10, 2018 8:54 am EST

Join us to take group action
[protected]

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thomas Ng
, US
Sep 19, 2019 8:54 am EDT
Replying to comment of Jolene66

Count me in the groups. thanks

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James Wobg
Johor Bahru, Johor, MY
Nov 24, 2020 7:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Jolene66

May I know, how to joint the group ? Thanks.

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Lmg26
, MY
Sep 26, 2016 5:31 am EDT

I am also one of the victim which was being conned. Furthermore the rejoining fee is so high. [censored]

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Jane ChenChen
, US
May 06, 2019 10:08 pm EDT
Replying to comment of Lmg26

Totally agreed. I signed up at year 2008, After fully paid, I received very bad customer service . Terrible service, hope no more victims .

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victim_01
, SG
Jul 11, 2019 11:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Lmg26

i am one of victim. [censored]. never mention we need to pay for the rejoining fees. [censored]s.

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Sad man
, JP
May 21, 2012 4:55 pm EDT

What do you mean by comprehensive medical check up. Is this the way how your organisatioon used to conn the public. After buy the package now you tell another story. What is your promise to detect early. If this is the case why should we get up to you better and more effective way to just go to Hospitals with more soffisicated uquipment than you. As per my observation your equipment is the least and the cost is the most. Stop to conn the public.

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Josita Ket
, MY
May 16, 2012 5:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Complainant

Thank you for highlighting this matter to us.

We would like to advise you that due to the complexity of the procedures and differing individuals, tests results and diagnostics cannot be taken as conclusive and may require additional procedures to be carried out from time to time . Primary screening into the nostril alone will not be able to diagnose sinusitis. It needs a complete history, face, nose & throat examination and a further nasal scope by an ENT specialist plus radiological examinations.

Kindly contact our customer care personnel in charge, Ms Kasthuri Ramachandran at 03- [protected] who will be able to assist you further with regards to your complaint.

Thank you.

The Management