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1.2 343 Reviews

Golden Corral Complaints Summary

13 Resolved
319 Unresolved
Our verdict: If considering services from Golden Corral with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Golden Corral reviews & complaints 343

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L
5:43 pm EST

Golden Corral thanksgiving dinner; the time and the service

Me and my family decided to go to Thanksgiving dinner at Golden Corral so we called in to see how long they would be open we got told they were going to be open until 9 p.m. so we went there at around 5 sat down and got a table then we overheard somebody saying that they're going to be closed at 6 will that will only give us an hour to eat we can't finish eating Thanksgiving dinner nicely without stuffing ourselves and 45 minutes. So I asked the manager to come over and talk to me she said that there is nothing she can do but the food will still be out what people have not eaten at 6 so you can still get it she also said go get all your plates and put them on the table so you have them there ahead of time which I thought was kind of Ludacris because you don't know what you're going to eat how much we're going to eat and we don't want to look like pigs either so we didn't do that I suggested could we take some food home and their to-go boxes and she said no that we could not do that so then we just tried to eat the best that we could and get in as much as we could and then I heard something on the intercom saying we are closing then I noticed they were rushing around putting food away the ice cream machine was getting cleaned out then I asked them for some gummy bears and they would not do that either all the food. Put away everybody was ready to go some of the staff had already left they had turned off the lights on us and that was at 6 after I've paid $105 for us to go to a nice family restaurant to sit there and eat to tell everybody what we're thankful for like we usually do fill out this thing for my son's school to tell what we're thankful for so he could take that in when he goes back and to have a nice meal but that is not what we received three received not getting full not getting what we wanted to eat getting lights turned off on us and rude rushing people so I hope somebody reads this that can help the situation because I really don't think it's fair that our Thanksgiving got ruined because Golden Corral couldn't tell the right times to people or at least let them know at the door or even stop letting people in at 5 and so that they everybody at least has an hour to eat and do the time's right

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icemanfist
, US
Nov 23, 2018 9:26 pm EST

What is ludacris are two things. FIrst of all your spelling and grammar. Second your expecting the restaurant to be open normal hours on a Holiday. Why should a buffet allow you to take food home because you went close to closing? You are really selfish. Have you ever thought that maybe the staff want to go home and spend Thanksgiving with their families. Just because your family is too lazy to cook does not mean you have to inconvenience others by expecting them to stay late and not have that family time. Maybe you need to work on Thanksgiving and have to deal with arrogant people such as you and your family. You truly are selfish. You think that it is "unfair" that they could not get the right times. Are you sure that they said they close at 9pm. I mean you seem so dense that maybe you misunderstood them. Do you really think it is fair for them to have to work during Thanksgiving serving ungrateful brats like your family? I bet if they stopped letting you in at five you would complain about that as well because you were too lazy to cook and had to go hungry at Thanksgiving. Many people can eat in an hour. As a matter of fact some casino buffets limit the time for dining to an hour.

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Author of the review
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Lauren and alexis
, US
Nov 27, 2018 4:56 am EST
Replying to comment of icemanfist

Just to let you know it was not lazy why we don't cook it is we alol don't eat meat in the family and to be honest I don't even like thanksgiving so I am not being selfish they should have said something and said something before we went in, and they didn't even close at 6pm like they said they did it at 545pm and picked everything up and they said that would not happen so it is not just the 1 thing that I am saying anything .

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Lauren and aIexis
, US
Dec 09, 2018 1:44 pm EST
Replying to comment of

I am not lazy and i don't like thanksgiving i don't eat meat. i don't care if they want to spend thanksgiving with their family it does not matter when the door closes if we are not done until 10pm they should stay until then even if they close at 6pm. I have nothing to be thankful for this year my son really made me angry in the and i started hitting him and pulling his hair. as soon as school started he was crying when asked how he spent his summer, he told his teacher that he hates summer because i always hit him more well he annoys me. he was placed in a foster home and i cannot even spend thanksgiving with him i asked if i could have a visit and they said no then this golden corral ruins our meal. my friends and i got into an argument because they said i was loud and rude. now they don't w want to eat with me either. we had an argument about the closing time. one of my friends said that they said straight out that they would be shutting down the stations at 5:45 and close at 6pm. I said this never happened and she kept arguing with me until I threatened to slap her and punch her. no one talked to me during the meal and they did not talk to each other they blamed me for the tension.

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S
3:58 pm EST

Golden Corral food, management, bathroom, server

When I arrived with my party of 7 we had to wait 30 min. Before we was seated because it was a big bus came in with a lot of people and they had to be serviced first complaint the server we had only made 3 trips to our table for refills which we was there til close and to make sure we was ok 2nd complaint the bathroom was horrible and nasty had clogged up toilets only one bathroom stall available I have pictures to show how nasty they were I also have pictures of the buffet starting to get taken down at 8:00 we was forced out of the restraunt by not be able to enjoy our dinner because most of the food was being put up even the ice cream machine management told me there wasn't anything he could do about it I am very disappointed in our visit I had to travel a far ways to get to this location I stay on Florissant, MO and traveled 25-30 min. Away just to eat dinner and have the worst experience ever I asked for a refund management refuse to give me a refund and or a compensation was very rude and unprofessional told me I should try again another day I would like for someone to please contact to address this very unsatisfying visit my contact number is [protected] my name Is Shaquitta Macon and the location we visited was St. Charles location.

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10:52 pm EDT
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Golden Corral early prices for seniors

I went to Golden Corral in joliet, il for early pricing. I was there at 3:50pm with 3 people ahead of me. One employee named Petra was there trying to give drinks and take people's payments. When I got to register register changed to dinner pricing. I had to leave and so did 2 seniors behind me. They should have 2 people working with two registers opened during senior pricing . It needs to be re-evaluated. Thank you.

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11:19 am EDT
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Golden Corral food customer service

This is the second time im submitting a complaint about this avondale Arizona location the food was not up to par when we asked for the manager our waitress seem to disappear. After a while she returned to table when I asked again for the manager she replied she was a bit busy.so we just left.im very unhappy with our whole experience and would like a voucher or full refund

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7:26 pm EDT

Golden Corral pets in a restaurant and the customers were not blind or disabled

My husband and I wasted our money on my only day off work this week smh we were trying to have dinner and two people brung two large dogs (rockwilders) into the restaurant tied them up to the table next to us and proceeded to go to the buffet and fix there plates and the dogs they didn't even wash there hands. the two people were not blind or disabled the dogs even fought when they left them unattended l was terrified not only was l scared l think this is so unsanitary I'm starting to believe that's why I get sick when l eat here Miller lane in Dayton Ohio... I told my husband never again

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3:17 pm EDT

Golden Corral service

I'm sitting in the restaurant on Miller lane and a customer comes in with two big dogs rockwildder and they both not blind they tied the dogs up to the table and went straight to the bar and fixed there plates without washing their hands l told the manager and nothing was done ... now l know why l get sick every time I eat here never agan.. they even barked at each other trying to fight over food..

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10:08 pm EDT

Golden Corral the whole damn service

This is for the Golden Corral in Milwaukee, WI. The service was trash. My mac and cheese had the colors red and green in it. The server waited god damn 30 min to get me a coke which I didn't even pay for she just handing out free drinks like she runs the place. She walked around with spoons in her hands for damn near 10 min before she ignored me to get some coke. Oh and the manager john was trying to throw hands with a customer complaining about the poor service. So [censored] you john. I spent 35 dollars at Golden Corral and wanna throw up the trash food that was discolored and slap the terrible servers tell they learn how to serve, because honestly this place needs to be shutdown. I want my money back. I didn't even eat that much it was so garbage. Finally, the waiter spilled my coke I waited 30 min for on my sweatshirt that is white. Please refund me and give me dry cleaning money, Porfavor.

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10:54 pm EDT
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Golden Corral mistreatment

I go to Golden Corral most Sundays and lately I have been enjoying the new ice cream. The baker there is always nice and this Sunday I saw a manager in a yellow shirt talking to the employee that was making cotton candy harshly about the baker that works on sundays. She was complaining that the baker had been there for a hour and half and she was not happy with her work. The baker stepped into the conversation and explained that she had only been there for 45 minutes and was saying what all she had done; however, she did not say that she had gotten me ice cream! The manager in the yellow shirt then spilled an entire bag of gummy bears onto the floor and asked the baker she was complaining about to clean the mess up!

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debybeback
, US
Feb 02, 2019 12:29 am EST

We go to concord golden corral ..the best one in n.c. if you want good service ask for Brandon or Sara. They are the only two who really make sure you leave happy..we have had every server there. Brandon and Sara are true professionals...so nice and they really care. We never have to ask for a refill or anything for that matter...if they aren't there we leave. Brandon and Sara need to train all servers for this chain

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M
1:13 pm EDT

Golden Corral roaches on my food.

Saturday evening i went out with my family to go out to eat. As we were all sitting down eating a roach came from i dont know where and crawled on my food. I told my waiter and he said he'll br back. When he came back the general manager of the place just wanted to give me a free meal. I explained to her over and over that i wanted a full refund and she kept saying sorry that she couldn't. We were only there for about 30 minutes. I am super disappointed with the way the general manager handled the situation from the jump and i still want my full refund back. She was very ignorant and tried to push me out the office with the door. You can see all of this on the camera. I would like a call back at this number [protected].

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1:23 pm EDT

Golden Corral food poisoning

Last December 2017 I ate at Mandarin Jacksonville FL Golden Corral on San Jose Blvd. I ate the beef roast which was barely warm, but I was starving so I ate it. It did not taste bad but it was not hot. I was sick for 2 weeks and found out that when the local Board of Health followed up about my complaint, they found the red meat table was out of compliance for not keeping food at the safe temp and not throwing out old meat. The cold salad section was too warm and the salad dressings were too warm. The third violation was old pizza and pizza not at a safe heat temp. This particular branch has had many citations and they are still there making people sick. Do Not Eat Here ! I missed Christmas and New year very stomach sick in bed because the manager and his workers Do Not follow proper food safety protocol !

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clwair
houston, US
Apr 19, 2021 4:02 am EDT

on 04/16/2021 @12.34 pm i ate at golden corral in spring, texas i noticed i was yawning and getting sleep when i finished eating so i left to go home as i was driving home i was falling asleep i couldnt keep my eyes open driving and swirling in and out of my lane when i got home i sleep in my car about an hour went inside to and woke up the next day not feeling well so i went back the next day i talk to the manager about what happened he said i maybe allergic to certain foods he did not have a name tag on had left eye soreness the next day

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10:57 am EDT
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Golden Corral my sexuality

I just left Golden Corral locates in Fredrick MD apparently our waiter Martha had a issue about us not being the "Traditional" family is meaning me my wife and two girls I got up and she questioned my wife saying that it's three people on the receipt she consistently enforced that her "friend" me had to pay cause I wasn't on the receipt so she kept pressing that harassing my wife until my wife explained our daughter was 3 she didn't have to pay and that I was covered so Martha said oh ok your friend is good my 7 year old explained to her that's not my mom friend she my stepmom so Martha then took the time to correct my daughter saying no that's we friend like it was rude and uncomfortable for us I hope the issue will be resolved cause she took the time literally 10 minutes to harass wit the word friend after my daughter and wife over and Over again explained I was more than a friend

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8:06 am EDT
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Golden Corral food-

The food at the Golden Coral in Anderson SC has gone down in the past 6 month--food is horrible-dried out-and the soup containers has so much film on it you can't tell what kind of soup is under it. A lot of people has already left and found restaurants elsewhere I would hate to see this place go down but if something is not done and quickly it will !we as a group have went there for years every week but we will not go back there until the food has improved we are not paying good money just to get sick. please somebody if you all care check into this!

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R
9:10 am EDT

Golden Corral price charged not true price

I just looked up our local Golden Corral cost curious if it was cheaper as it is smaller than the one we had went to in June. Found it EXTREMELY less so I went to the Durham website to see what they advertise their price to be. To my SHOCK we were charged $25 each, for three adults plus drinks! I had just finished Chemotherapy and radiation treatment and was excited about the possibility of tasting food as I wasn't able for months and having options to sample and test was exciting. I will be sure that cancer survivors and patients are aware of such atrocious acts by a company that boasts it's support for our military, and by the way my husband is MSGSGT retired from the Marines after 29years served and we will share this with our community as well. NO discounts for military or seniors, were available.

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6:11 pm EDT

Golden Corral food and rude, unprofessional managers

After years of enjoying the food and service at Golden Corral # 903 in Morristown Tn we had the worst experience ever. With a party of 6 and a child ordered buffet and drinks after finding hair in two separate dishes we let the first manager know without calling attention to the situation. She told us they get the food frozen and just reheat it so the hair couldn't have come from the food. That wasn't a response I expected like we were liars. I ask to speak with another manager and he didn't even try to explain what he could do or try to fix the problem. After being refused corporate information we all left our meal unfinished and left. I feel a full refund is in order for this. Our Antique Car club is the largest in the area and we meet at this location weekly .. Local folks are your business . Thank You for your attention to this matter ...

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11:29 am EDT

Golden Corral restaurant

We went to the one in Daytona on Aug. 23rd in the evening. For one thing, the price was way to high. The all you can eat ribs was dried up and hardly any chicken. Food was tasteless and to beat all, my husband found a hair in is food and one in his bowl before he put food in it. We will never visit this one ever again and will make sure we spread the word. This was a dirty place

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5:16 pm EDT
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Golden Corral products/service

My family of 4 went to have Sunday dinner. The plates was dirty and most of the food wasn't fresh. The worst customer service ever. Not one refill. We want our money back. But it took so long for the manager to come out We just left. Charlotte NC North tryon store. My grandson got sick and puked . If possible EMAIL [protected]@ [protected]@gmail.com family of four

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5:05 pm EDT

Golden Corral flooded restaurant

On 8/18/2018 visited your jonesboro ga location with a party of 9. Restaurant begin flooding when party was seated tp begin to eat our food. One side of restaurant was covered water. We proceeded to go to management to try to get a refund due to restuarant being crowded without room to accomdate a party of nine. Due to flooding. We were informed we had been in restaurant for 20 min and this was a natural disaster. We could wait for a table to come open. But there wasnt anything that they could do. So me and party proceeded to leave restaurant without eating or getting a refund. Horrible customer service die to restairant flooding

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10:23 pm EDT

Golden Corral tea and meatloaf

My husband Frank and I, joined 4 of my sisters, for lunch at Golden Corral. The regular and sweet tea tasted horrible. Frank described it as tasting like DIRT. My sisters and I admitted that it tasted bad but felt that the drink dispenser needed a thorough cleaning. Frank was the only one in our group that selected the meatloaf. He stopped eating because it tasted like DOG FOOD! Yuck. PLEASE Follow Up on this complaint to make sure that these concerns have been investigated and it is healthy to return back.

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12:49 am EDT
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Golden Corral manager

Idk his name yet but I know where he lives in Springfield MO and I know his red Chevy truck. I just figured someone should know about this before I start my action to stop all the lies and stealing going on. This manager is leaving work to see my wife, pick my wife up on her breaks and have sex with her on a side road behind your restaurant either in my wife's car or the company van this has gone on for a few months now. My wife would text him and then call golden coral and complain about the service and before we get to the register he comes to comp the order, my wife says her name and he replies with I'm fixing right now and enjoy your so we can eat for free. Chelsea Lynn Richardson is my wife's name.

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4:55 pm EDT

Golden Corral food quality and unsafe food prep

On 1630 I arrived at the location on gunbarrel road Chattanooga Tennessee
I purchased food for four people.
The chicken liver was dry and old, the fried fish was stale, the mashed potato's were lumpy and cold, pulled pork was dry and over cooked, we were there for 90 mim. and attempted four time to get a steak well done and one med-well and one med.
and did not receive a steak cooked to our liking during this whole time,

During this time I saw three people ask for fresh water mellow and the gray headed gent working behind the counter replied we get on shipment and they are all the same also I watched as bell pepper was processed on the same table as potatoes and not one time did he clean his cutting surface.

I have ate at Golden Corral for many wears but if this is going to be the norm going forward I will not grace the doors again this is not good food or good health practice
I would like to be contacted by someone via phone or email about this.
Also there was throw up on the vending machines at the front door.

I would like to be contacted by someone in upper management

name - Jerry McSpadden

phone - [protected]

email - [protected]@gmail.com

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Golden Corral Customer Reviews Overview

Golden Corral is a popular chain of buffet restaurants that has been serving customers for over 45 years. The restaurant offers a wide variety of dishes, including grilled items, salads, soups, and desserts. The restaurant is known for its affordable prices and all-you-can-eat options, making it a popular choice for families and large groups.

Many customers have praised Golden Corral for its extensive selection of food and the quality of the dishes. The restaurant offers a range of options for different dietary needs, including vegetarian and gluten-free options. Customers have also appreciated the friendly and attentive service provided by the staff.

Another positive aspect of Golden Corral is its cleanliness and hygiene standards. The restaurant is known for its clean and well-maintained dining areas and restrooms. Customers have also appreciated the efforts made by the staff to ensure that the food is fresh and replenished regularly.

Overall, Golden Corral has received positive reviews from customers who have enjoyed the variety and quality of the food, the friendly service, and the cleanliness of the restaurant. The restaurant is a great option for those looking for an affordable and satisfying dining experience.

Golden Corral In-depth Review

Overall Rating: Golden Corral is a popular buffet restaurant that offers a wide variety of food options at an affordable price. With its family-friendly atmosphere and delicious food, it is a great place to dine for any occasion.

Ambiance and Atmosphere: The ambiance at Golden Corral is casual and inviting. The restaurant is spacious and well-lit, with comfortable seating and a warm color scheme. The staff is friendly and attentive, creating a welcoming atmosphere for diners.

Food Quality and Variety: Golden Corral is known for its extensive buffet spread, offering a wide range of dishes to cater to different tastes and dietary preferences. The food is consistently fresh and flavorful, with options for both meat lovers and vegetarians. From the salad bar to the dessert station, there is something for everyone to enjoy.

Pricing and Value for Money: Golden Corral offers excellent value for money, with its all-you-can-eat buffet priced competitively. The pricing is reasonable considering the variety and quality of food available. Additionally, the restaurant often runs promotions and discounts, making it even more affordable for families and large groups.

Customer Service: The customer service at Golden Corral is top-notch. The staff is friendly, attentive, and always ready to assist with any requests or inquiries. They ensure that the dining experience is enjoyable for all customers, providing prompt service and addressing any concerns promptly.

Cleanliness and Hygiene: Golden Corral maintains high standards of cleanliness and hygiene. The dining area, buffet stations, and restrooms are regularly cleaned and well-maintained. The restaurant follows strict food safety protocols, ensuring that the food is prepared and served in a clean and hygienic environment.

Accessibility and Location: Golden Corral has multiple locations across the country, making it easily accessible for diners. The restaurants are conveniently located in areas with ample parking and easy access for both pedestrians and vehicles.

Special Features and Amenities: Golden Corral offers various special features and amenities to enhance the dining experience. Some locations have private dining rooms for events and parties, while others offer catering services. The restaurant also hosts special events and promotions throughout the year, providing additional entertainment and value for customers.

Online Presence and Ordering Experience: Golden Corral has a user-friendly website that provides information about the menu, locations, and promotions. Customers can easily find the nearest restaurant and view the buffet offerings. While online ordering is not available, the website serves as a useful resource for planning a visit to Golden Corral.

Feedback and Reviews from Customers: Golden Corral has received positive feedback and reviews from customers. Many praise the variety and quality of food, as well as the friendly staff and welcoming atmosphere. Customers appreciate the value for money and often recommend Golden Corral to others.

Social Responsibility and Sustainability Efforts: Golden Corral is committed to social responsibility and sustainability efforts. The restaurant sources ingredients responsibly, supporting local farmers and suppliers whenever possible. They also actively participate in community initiatives and charitable events, giving back to the communities they serve.

Comparison with Competitors: Golden Corral stands out from its competitors due to its extensive buffet offerings and affordable pricing. While other buffet restaurants may have similar concepts, Golden Corral consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, Golden Corral is a fantastic choice for those looking for a satisfying and affordable dining experience. With its wide variety of delicious food, friendly staff, and clean environment, it is a great option for families, friends, and large groups. Whether you're craving comfort food or want to try something new, Golden Corral is sure to satisfy your appetite.

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Website

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