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Golden Corral Customer Service Phone, Email, Contacts

Golden Corral
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1.2 343 Reviews

Golden Corral Complaints Summary

13 Resolved
319 Unresolved
Our verdict: If considering services from Golden Corral with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Golden Corral reviews & complaints 343

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12:52 pm EDT
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Golden Corral food and service

My son and grandson and I came in to eat at 840 I know it was late and the restaurant closes at 9. We paid for our food set are stuff down and walk up to fill our plates. There was literally hardly nothing to eat and every thing that was there was cold and not much to pick from. I ask to get our money back and was told i couldn't. This is unreal. I paid almost 45.00 to get a handful or corn and grwwnbeens. I will never go back into this golden coral again. Beside not having food to eat there and ha ing to pay 45.00 for nothing they where so rude to me and my kids

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10:58 am EDT

Golden Corral spoiled milk/management with nonexistent customer service

We just left the Plano Texas Golden Corral. 4 of my party of ten 8 of which are children drank spoiled chocolate milk from the dessert bar. I brought the milk to the assistant manager immediately and told him the problem. The milk despite the expiration date had turned. He then poured it out in the soft drink area and said it looked fine...then he said "people don't get sick from drinking bad milk"...this is both wrong and and a ridiculous thing for someone in food service to say. I said we don't want these kids getting sick and he said he'd give me the store's insurance info... so then I talked to the store manager who was nothing but dismissive and condescending. No one seemed to care that they'd served children spoiled food. We then turned their attention to an ENTIRE rack of dirty dishes and they just said hmm and took it. Our students then wanted to take a few more pictures of the food they likes that was not spoiled and suddenly the store manager was all over them saying they weren't allowed to take pictures. Likely because she didn't want pictures as evidence to be used against her. I'm very angry and disappointed in this experience, I highly suggest you look into Maria Portillo and her assistant manager because they provided the absolute worst customer service experience I've had in my life. And 2/4 who drank the milk have already had diarrhea. So there's that.

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10:31 pm EDT

Golden Corral food safety

My family and I visited the golden corral in Mansfield Ohio. All the meat was cold and old when asked for fresh food it was mixed with the old when I informed manger Gary he went in his office and shut the door. the baker Mrs Torez bring me fresh food and kept coming to check on you and see how we were doing. She made the visit less upsetting. Not only me and my family other customers as well. Great job Mrs Torez.

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5:42 pm EDT

Golden Corral service

I am currently at Golden Corral on 529 in Houston Tx. Having dinner. This has been the worst service. I feel as if my children and I are invisible. The service staff has not come to our table to refill drinks or take away used plates. However, they have gone to all the tables around us and removed plates and asked if they needed a refill. I had to take my cups back to the front to have my drinks refilled. I paid almost 60 dollars for crappy service and food that tasted day old. Happy to say will not be returning.

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2:50 pm EDT
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Golden Corral food, restaurant

I am complaining about GC in Southaven, Ms. I have been to several GC's and this was the worst. The building used to be Ryan's, so of course they kept the furniture and everything else. It doesn't even look like a GC. The food was horrible! Dried out, empty food containers, etc. I don't know what they were trying to prove, but it was really messed up. I really love their fudge. They were out and didn't make any more even after I asked. I don't know why they are still in business. My whole family(uncles, Aunts, cousins, etc.) hates that place. The floors and bathrooms were dirty. I just want to know why this GC is not held up to the standards as the other ones? I really love the one in Tulsa! They always replenish the food, it's good, and the waitresses are always so friendly. GC in Southaven is pathetic! Don't go!

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10:30 am EDT

Golden Corral regarding the food safety

This complaint is regarding food safety
I went there yesterday for my cousin birthday
It was a kids party
I took some chicken wings and they kids was eating it too
I had to stop my little brother quickly because the chicken wasn't clean
Has long feathers
It was only one it was all
So I ask to speak with a manager
He came saying it not our fault the chicken come else where I had to stop him and educate him it's your responsibility to make sure you serve all guest clean foods it doesn't matter where it come from
Your duty is to check the food before serving
It was disgusting
They kids was complaining about their stomach hurt
On top the buffet was closing at 9pm by 8:30 their was no steak they refuse to cook us some while we pay our money to eat there

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10:02 pm EDT

Golden Corral employment

You can view my complaint on Golden corral in Columbus Georgia web site...reviews. look for the T...I was a long time employee and I want answers as to why other team members are allowed to put there hands on people and still keep their jobs. I couldn't seem to get the owner, human resources, or the district manager to return my call about my concerns...if at all possible can someone from corporate office love me answers...please and thank you![protected]...Terry Gage

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1:17 pm EDT

Golden Corral service, waiters

Good Afternoon,

My name is Crishonda Sykes, my family and I showed up to Golden Corral in Brandon FL to have dinner, after waiting 30 minutes we were finally seated at a table. My family and I waited for the waiter to get our drinks for over 20 more minutes which she never came to our table she only would serve the other tables around us, I finally called the waiter over to our table so that we could get our drinks and she was very rude snatching the receipt from my hand, once the waiter returned with the drinks 10 minutes later our drinks were watered down because the ice had melted. I then asked the waiter for a spoon so that I could feed my toddler because he could not eat from a fork, the waiter then rudely said to me "the spoons are over there, you can go get it yourself" I then proceeded to retrieve the spoon for my son and as I turn to walk off the waiter turns to my daughter and says "little black [censored]" I immediately go over to the manager and report this to him and asks for a new waiter he says to me "no worries I will send someone to help you right away" I return to my table only to be sitting alone waiting for another 20 minutes for someone to arrive and help us after waiting I then go over to the manager again about the service and asks him where is our waiter and he says to me "I'm sorry I forgot, I will send someone over right away. I then return again to my seat and wait and no one ever came. Our drinks were never filled, the plates were never cleared from the table. My daughter is very very distraught from this incident and now hates to go out to eat anywhere for fear of being called a racial slur again. This kind of service is outrageous and disappointing. Please help me get the word out about this service I reached out to corporate only to never get an answer from them.

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11:30 am EDT

Golden Corral price

I took my 10 year old niece and my 12 year old son to Golden Corral on Friday the 6th to be told that the kids eat for 99 cents deal is only Monday thru Thursday but the ad does not reflect this and it is non sense. That is false advertising to get business and I will be going to the BBB on this. If your ad runs on TV and internet stating through July 22nd Kids eat for 99 cents then I should not have had to pay 8.99 per child that is ridiculous

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8:43 pm EDT

Golden Corral management services

I went to Golden Corral on Watt in Sacramento I was excited to go but not anymore they ruined it for me . I had a plate with fish red beans and rice corn corn bread and string beans . I took a bite at the fish and a couple bites of string beans and I lost my appetite . I then asked one of the servers about taking food home but they said I have to pay separately I explained my situation of losing my appetite she said to talk to the assistant manager so I went and talked to her and she told me the samething the waitress told me but she went and talk to the manager he said the samething . I called the manager unsatisfied unhappy cause all I wanted was something worth the 18 dollars I've waisted they did absolutely nothing didn't look like they cared at all long as they had they money nothing I said mattered . I'm very upset about my 18 dollars of nothing .

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12:37 pm EDT

Golden Corral owners treatment of employees!

Re: Golden Coral, Ontario CA

The ownership of this restaurant seems to not be trained on how to treat their employees and are working them out of class and will not pay them their worth! There maybe some sensitivity training needed for the owners as they may have some prejudice against people of different race or sexual preference.

To put management responsibilities on a $11.50 an hour employee and then call them on their off time to complain about things at the restaurant, is harassment! I see a lawsuit coming to the franchise and Golden Coral Corporate for allowing such practices.

Such a great up and coming restaurant to have a franchise being manage like this is unbelievable this isn't a third world country. I understand they water down the hand-sanitizer and are paying their employees on a holiday with a paper check. What a morale booster.

All it takes is one location with employment practices like this to ruin you name in the industry. I suggest you investigate this soon!

A concerned former customer!

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1:21 pm EDT

Golden Corral air conditioner and food

Went to the golden corral located on hiway 183. It was stifling on one side of the restaurant. Complained and of course nothing was said or done. Also put the yellow packet sweetener in my tea, and my mouth felt really gritty, whatever was in was bad. I use that sweetener all the time. Yesterday was my birthday, I won't be returning. People like to be comfortable when they go out to eat. Types of food were not marked to show the type of food that was there. The person ( servant) that was refilling tea and such, disappeared for over 30 min. He made sure the Hispanic people got the service. This place needs new management. Dessert should have more variety. Ice cream machine was down. Wish I would have gone to a another restaurant.

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Update by Hallie Herling
Jul 01, 2018 1:24 pm EDT

The bathrooms are always nasty. They don't care about the customers. Never see any managers. They are hiding in the office

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6:16 am EDT
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Golden Corral restaurant food

Dangerously undercooked chicken legs, watery cheese sauce, steak was more fat &grizzle, cold and no new steaks were put on the grill. A stack of cooked steaks were put on a pile next to the grill, and guests were served those cold pieces. Fried ravioli been sitting there for the better part of the day, (unchewable, very crunchy) along with some round hushpuppies that were split open, had dried out. The fajitas were all vegetables, definitely not as pictured. Chips were burned, carrots dried out, it was an insult and a waste of food. Way less selections than other Golden Corrals. I spent $93 for 5 and I would have left immediately but my guests (2 kids and 2 adults) were hungry so I stayed. Complained to manager who gave me a coupon for 1 buffet. One of the cooks called me Mama which is a Haitians way of addressing their people, which ticked me off even further. Close this place down or get a manager who doesnt skimp and knows how to run this place. Location: 11701 International Drive.

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2:18 pm EDT

Golden Corral product and service

I visited the Golden Corral in Rosenberg, TX on Tuesday, June 26, 2018. My pregnant daughter and two grandchildren also were with me. We went in about 6:00 p.m. Upon arriving we went to fix our plates. The baked potatoes were cold and one of them was moldy looking. We asked at that time for some more potatoes. Several people were also looking for baked potatoes. After about an hour being there, no potatoes were placed on the spot. Also, my daughter asked about the chicken. It was cold. There was no fresh chicken placed out within the hour span. I kept checking. I ate the chicken as I don't eat beef or pork. No baked chicken. I was very disappointed with the service and the product. I ate the food that was available. A few hours later my granddaughter and myself became ill. We are still not feeling well and today is June 28, 2018. The food was not replenished properly and even after asking we were not told they were not replacing the potatoes. That is a new location. I have been twice and both times the quality of food is not your standard delicious Golden Corral food. I will not return. I used to drive to Houston on Highway 6 location. It is always excellent. I called this morning to complain and left a message to the Texas Office. I haven't received a call as of yet. I spent $31.00 and am absolutely frustrated and upset. Please resolve. Please contact me at [protected]. My name/address is Marie Sinkfield, 1904 Spruce Drive, Rosenberg, TX 77471

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L
7:09 am EDT

Golden Corral service

We went to Golden corral on a Saturday and we got there at 9:30 and we had a big party that was attending and the lady told me that we would get the breakfast price as long as everyone was there before 11 which everybody was and then when we tried to go pay she did not charge us a breakfast price, she charged us the lunch price and she was very rude she didn't wanna talk to me she tried to ignore me and the general manager that was there was just as rude and he refused to honor what the lady told me about us getting the breakfast price and he even threatened to call the cops on me.

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9:41 pm EDT

Golden Corral customer service and quality of food

Golden Corral #2429 902 Towne Centre in Mesquite, Texas 75150.

I came in a little after 8pm with my uncle who has never been. For the 2 of us my bill 30.83. One senior and one adult with 2 waters. I was seated and eating around 8:45 when I had to ask my server for water. The second time I just got up and asked for it myself. I was eating the meat with rice but it had no juice or gravy in the lan so it was dry. I asked the lady behind the area for gravy, and she replied in poor broken English that she didnt cook it and she proceeded to walk away. She never said let me get someone. Another customer commented that she had asked her about the pot roast and that she mumbled something and walked away. Anyway the manager came and made some gravy with some hesitation because it was near closing time. He said some people make it with too much gravy. Ok so the answer is no gravy. So he gives me some and it is too strong. Then he tells me yes because it cooks for 30 to 45 minutes. Then why the hell would you give to me after warming it for 5 minutes. Then my server reaches over my plate to refill the sugar after he been cleaning tables. No excuse me or nothing. I don't know what he dropped in my plate. I stopped eating at that point. The ham was beautiful but the lady didnt know how to cut it cause it was so damn tough. The steak smelled so good but I didn't know well done meant burnt. It was black as an ace of spade. The corn was hairy then, well it was hair. So others weren't. The corn was good and tender the way I like it. The day after a holiday is the worst day to eat out. I could have cooked and out 30.00 in my car for gas. I will not it again. Hire more cooks and people who speak English. I am all for everyone but damn be able to say something. The manager is Juan and the lady name is maybe Inez.

Thank you,

Katrena Dawson
214.991.6117
[protected]@yahoo.com

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11:28 am EDT

Golden Corral price to high

I went to golden corrall for my birthday on may 26 2018 and they charged ne extra money for over ten people really this is out if order abd I want my money back every time I go the bathrooms are fifry and food is too salty. Stop serving that big chicken brest and pit some legs and wings in please. I also had a worker scream at me abd my friend like we were kids bad business people. It would be righr to do right by people. Don't nake a difference in color if you dont like me then quit the job. Stop decriminating against people. If I had did that I wouldnt have a job.

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12:09 am EDT
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Golden Corral service

Me and my family went to the Golden Corral in Bensalem.It was Sunday May 20 I had my three year old with me. The waitresses had was horrible I said to her I needed a plate that wasn't so hot like the plates was extremely hot where I couldn't hold it take in mind I had two plates because I was getting the baby food she never brought our dromkdytil almost 35 minutes into the lunch so I know she wasn't omg gimme back fir refills a guy who was cleaning up the tables went out of his way to get us refills that was my first time there I just feel like your personal conversation should not be so loud that u couldn't wait on your customer horrible service

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5:30 pm EDT

Golden Corral unethical behavior

Last night (March 21, 2018) me and my fiancé arrived at the restaurant to eat. We were charged 13.99 for our food and 2.29 per drink each. After sitting and eating our first plate we talked about how lovely the atmosphere was. I am currently pregnant and was starving when I entered the restaurant. Feeling a little upset in the stomach I swiftly walked to the restroom to vomit. On my way back to my table I walked past a female worker who seemed upset. I continued walking and looked over at the food bar to see what I would fix on my next plate. Since I had just lost all of my previous food, I was hungry again. I noticed missing items. I sat down and my fiancé informed me that a gentleman who had come to have a family dinner was upset. He was upset because he paid $53 and the food bar was being broken down. When he confronted the first lady, they told him they will cook his food fresh and that was why is was being done. He noticed that the "fresh" food was the same food that had been recently taken away. Who knows where that came from? I noticed the bar being broken down before going to the restroom. I told my fiancé that I was sure they weren't supposed to do that until the last customer is gone. He told me the man questioned the behavior and stated he didn't pay so much for half a bar. My fiancé went to get another plate of food, but was not satisfied because he wanted something that was taken. There were employees on the phone and seeming to breakdown the ice cream machine. Employees where walking around with to-go plates getting food and eating before I had even went to the restroom. This behavior I have never seen. The nice fella had asked for a manager twice. No manager came to see what was going on. Eventually my fiancé asked an employee by the name of Jason if they were going to get him an manager. The fella said he was just going to see how long it would take for a manager to come. Jason replied he went to get a manager. My fiancé and I left after being so upset. We had been lied to. We watched Jason after the encounter with the very patient man. He talked to a cook, no manager. That second plate I fixed to replace my first, didn't have what I craved to eat. Because it was taken, the second plate was left barely touched.

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Update by Keashonia Walker
May 22, 2018 6:09 pm EDT

My crazy autocorrect messed up my date. *May 21, 2018.

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Aurora4646
, US
Jun 08, 2018 8:28 am EDT
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June 3, 2018. PENSACOLA Florida. Langley ave.

My husband and I went to a family get together, our waitress Dianne or Diane was very rude, she kept putting her hands on my husband, on his shoulders, my husband had his arm around me, that should of been her first clue we are married, then my husband is bent over tiring his shoe, she put both her hands on the middle of his back an leaned over him, all I could think is wtf, I was completely speechless..again my husband said to me wtf is her issues...right before we are ready to leave she was none stop putting her hands on me and my husband, I said get your dam hands off of me and my husband, your too touchy feel on us so back off, she said, , what ever...omg..now I’m smoking mad I reported her to the manager told him this is completely unprofessional behavior, she is flirting with my husband, then I ended up in an augment with my husband sister who condone it, I told her where to go... plus when she would bring drinks to the table, she pushed her way in, rather then say excuse me...this is completely and totally unprofessional behavior...she definitely is older and knows right from wrong, husband said she is a dog!

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R
3:18 pm EDT

Golden Corral food

went to golden corral in queensbury new york on 5/18/ 2018 the food was dried out asked for more bourbon chicken because it was dried out and burnt added more to the same pan, food wasn't fit for a dog to eat, changed from pepsi to coke and the prices went up almost $40 for 2 people when it use to be around $30 crazy we have been to this golden corral a few time and this was the worst food ever

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Golden Corral Customer Reviews Overview

Golden Corral is a popular chain of buffet restaurants that has been serving customers for over 45 years. The restaurant offers a wide variety of dishes, including grilled items, salads, soups, and desserts. The restaurant is known for its affordable prices and all-you-can-eat options, making it a popular choice for families and large groups.

Many customers have praised Golden Corral for its extensive selection of food and the quality of the dishes. The restaurant offers a range of options for different dietary needs, including vegetarian and gluten-free options. Customers have also appreciated the friendly and attentive service provided by the staff.

Another positive aspect of Golden Corral is its cleanliness and hygiene standards. The restaurant is known for its clean and well-maintained dining areas and restrooms. Customers have also appreciated the efforts made by the staff to ensure that the food is fresh and replenished regularly.

Overall, Golden Corral has received positive reviews from customers who have enjoyed the variety and quality of the food, the friendly service, and the cleanliness of the restaurant. The restaurant is a great option for those looking for an affordable and satisfying dining experience.

Golden Corral In-depth Review

Overall Rating: Golden Corral is a popular buffet restaurant that offers a wide variety of food options at an affordable price. With its family-friendly atmosphere and delicious food, it is a great place to dine for any occasion.

Ambiance and Atmosphere: The ambiance at Golden Corral is casual and inviting. The restaurant is spacious and well-lit, with comfortable seating and a warm color scheme. The staff is friendly and attentive, creating a welcoming atmosphere for diners.

Food Quality and Variety: Golden Corral is known for its extensive buffet spread, offering a wide range of dishes to cater to different tastes and dietary preferences. The food is consistently fresh and flavorful, with options for both meat lovers and vegetarians. From the salad bar to the dessert station, there is something for everyone to enjoy.

Pricing and Value for Money: Golden Corral offers excellent value for money, with its all-you-can-eat buffet priced competitively. The pricing is reasonable considering the variety and quality of food available. Additionally, the restaurant often runs promotions and discounts, making it even more affordable for families and large groups.

Customer Service: The customer service at Golden Corral is top-notch. The staff is friendly, attentive, and always ready to assist with any requests or inquiries. They ensure that the dining experience is enjoyable for all customers, providing prompt service and addressing any concerns promptly.

Cleanliness and Hygiene: Golden Corral maintains high standards of cleanliness and hygiene. The dining area, buffet stations, and restrooms are regularly cleaned and well-maintained. The restaurant follows strict food safety protocols, ensuring that the food is prepared and served in a clean and hygienic environment.

Accessibility and Location: Golden Corral has multiple locations across the country, making it easily accessible for diners. The restaurants are conveniently located in areas with ample parking and easy access for both pedestrians and vehicles.

Special Features and Amenities: Golden Corral offers various special features and amenities to enhance the dining experience. Some locations have private dining rooms for events and parties, while others offer catering services. The restaurant also hosts special events and promotions throughout the year, providing additional entertainment and value for customers.

Online Presence and Ordering Experience: Golden Corral has a user-friendly website that provides information about the menu, locations, and promotions. Customers can easily find the nearest restaurant and view the buffet offerings. While online ordering is not available, the website serves as a useful resource for planning a visit to Golden Corral.

Feedback and Reviews from Customers: Golden Corral has received positive feedback and reviews from customers. Many praise the variety and quality of food, as well as the friendly staff and welcoming atmosphere. Customers appreciate the value for money and often recommend Golden Corral to others.

Social Responsibility and Sustainability Efforts: Golden Corral is committed to social responsibility and sustainability efforts. The restaurant sources ingredients responsibly, supporting local farmers and suppliers whenever possible. They also actively participate in community initiatives and charitable events, giving back to the communities they serve.

Comparison with Competitors: Golden Corral stands out from its competitors due to its extensive buffet offerings and affordable pricing. While other buffet restaurants may have similar concepts, Golden Corral consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, Golden Corral is a fantastic choice for those looking for a satisfying and affordable dining experience. With its wide variety of delicious food, friendly staff, and clean environment, it is a great option for families, friends, and large groups. Whether you're craving comfort food or want to try something new, Golden Corral is sure to satisfy your appetite.

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Golden Corral contacts

Phone number

+1 (919) 782-4880

Website

goldencorral.com

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