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1.2 343 Reviews

Golden Corral Complaints Summary

13 Resolved
319 Unresolved
Our verdict: If considering services from Golden Corral with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Golden Corral reviews & complaints 343

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J
8:06 pm EST
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Golden Corral roach came out the spring rolls

I went to the golden corral in Brandon fl. The restaurant was not clean. There was minimal amount of food. Most of the pans were empty. I went up to get a spring roll and a roach crawled from the pan. Spoke to the manager who explained they were closing soon and gave a full refund. But she seemed to not really care how things looked or there was fresh food. They were shutting down half the buffet. We got there at 7:30. It was the worse. Roaches in the food I could not believe it.

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11:43 am EST

Golden Corral waitress

Me and my daughter was at Golden Coral in London Ky. Our waitress name was shelia. The waitress was sick. I so happen to look up when she came and she stsrtrd cleaning her nose in front if us. And you coukd see the mucus running. My daughter and i got the manager on her and we explained to her that she did not need to be working and her sick like that. Especially handling the customers drinks or whatever. It was disgusting . we told the manager . she just looked around like anchicken with her head cut off. And the way she was acting she wasnt gonna let her go. Home or do anything about it. My daughter and i got outmr money back and we are never going back into thst nasty place again. She shoukd of known better thzt someone would complain. Restursnts dont care anymore about customers. I have been sick almost 3 months with a sickness and i did not need that on me as well. Something needs to be done about her and make them realize if they are sick they need to stay home and replace them for that day. .. We usually go there once a week and we tske our family there when we are all together and we apend close to 200.00 when the family is together. Well they want be getti g that from us any more.

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Jennie McneiI
, US
Nov 13, 2017 1:20 pm EST

one thing my daughter loves this place we go once a week and i told her we will never go again. i wa angry so i slapped her acfrss the face and someoen reported me to CSP and they may take my daughtr and put ier in a fostr home.

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8:31 pm EST
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Golden Corral wrong prices advertised

I visited Golden Corral in Pompano Beach, FL for the first time. The price we were charged was completely different than the prices advertised on the internet. We chose to go there because of the internet price of $11.99/person with drinks included and $5.99/kids. We were charged $14.99/per adults and were charged for drinks as well, and $6.99 /kids. When we tried to shoe the advertising to the employee, we were given an attitude.
This is my first and DEFINITELY my last time. Not only the food was not that good, the shrimp had a very weird taste.
we had lost our appetite because of poor customer service.

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8:44 pm EST

Golden Corral take out service

On 11/10/2017, I visited the location at Normandy Blvd in Jacksonville Florida around 9 pm. I got my takeout tray and stopped at the brisket bar wasn't really pleased with the way that brisket looked it wasn't a large portion but it looked a little dry I asked the young man if they had some more and he told me he couldn't get it because he had to serve that what was out so I got it but wasn't pleased just didn't want to be confrontational. I walked away and not 5 minutes later he brought another slab of brisket out. I did talk to a manager and I told him that my food is being weighed and I just want to be pleased he did inform me that the cooks were not instructed to operate that way and took that meat back and have me the slice that I wanted.

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pobarjenkins
Minneapolis, US
Nov 11, 2017 3:00 am EST
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It sounds like they resolved your issue.

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S
8:24 am EST

Golden Corral harassment from manager

I work at the golden corral in Las Vegas Nevada as a server and team leader. Since I started about a year and a half ago we have gone through numerous managers. Right now we have 7 or 8 managers and they can't get it together.from the time I started to a couple of months ago we had roaches so many that customers complained and would get refunds for them crawling on their table while eating...some would kill them and then show you multiple dead ones in a napkin and leave without making a big deal. I used to get so anxious working in the sections where they were the most knowing at least couple tables will complain...I think they are gone but who knows for how long it's one of the dirtiest restaurants I have ever worked at. We then had a bed bug infestation in a booth having complaints of people going to hospital with bites. First they said it was a spider nest but come to find out later it was bed bugs. I buy bleach cleaner and dishsoap to work with me to try and clean the dirty areas that no one will...we don't even have a vacuum cleaner there only brooms and dustpans..I know I'm a very good worker I've been serving for 17 years and rarely get any complaints..I don't even eat there unless I start feeling sick from not eating all day then maybe a few bites of something to keep me over until I get home...so I try to make sure my section is as clean as I can for my guests happy guest means they'll usually come back and means better tips. Many servers, managers, and even customers have commented about how much I do there..I have been the last two GM's favorite and worked only the shifts they worked. I was told only a few weeks after I started that I was getting a raise and the day before a girl was telling me that no one gets raises there.. there is a second location that should be opening soon so they had asked some servers if interested in being managers and 5 give or take all said no so it was given to a nineteen yr old server/line who had quit once and came back..since the day she became a manager it's been non stop harassment and lies about me to another manager to get me fired..I have had other managers tell me the things she has lied about me...she is too immature and is on a power trip. She helps her boyfriend clean and close let's her friends do and get away with anything but if I did anything like that she would make a huge deal most likely lie too. I have been getting so anxious I get sick before going and even during work...I don't know how much longer I can take it...i have had a few people tell me she is trying to get me fired. Internet said to make a complaint to hr not sure if this will even get there or not...so many things wrong at this place please help!
Samantha
Stenson
4725 happy valley Ave
Las Vegas NV

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A
8:07 pm EST

Golden Corral food

We arrived at Golden Corral at 7 pm. Literally almost no food on the line and what was left was all cold and it looked like it had been sitting there all day. Disgusting. I'm very upset because we paid 32 for 2 buffets when they didn't even have the " full " buffet. And we also had to wait a few min before someone decided to finally come and charge us for our meals, never coming back ! Well atleast not to this location. Manager was also rude and it looked like he didn't want to be working there.

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pobarjenkins
Minneapolis, US
Nov 09, 2017 1:42 am EST
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Did you ask the manager for some type of resolution while you were there?

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7:53 pm EST

Golden Corral supposedly a service dog

I have a problem with dogs in a restaurant...I understand certain people have to have them. But this particular dog did not have the traditional vest that indicates it was a service dog, so this is VERY questionable...how is this hygienic? dog jumps on his table to request a sample...he handles the dog with his hands then handles the utensils on the buffet...can there be a special room for pets so that we can co exist? I'm just not comfortable eating next to a dog in a restaurant setting. I didn't enjoy my visit, thinking about all the possibilities: fleas, flying hair, accident on carpet etc etc etc.

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6:29 pm EST

Golden Corral rude service

On Oct 26 we visited the Alexandria La golden corral for lunch and were not given a senior discount because we were not given time to.let her know i asked could she not tell. She was a young black woman who was VERY rude .im American Indian my husband is white. She replied she couldn't tell, we all look alike. RACIAL SLUR DISCRIMINATION. HER name tag said Angel but sje was so rude GOD made is all if you cut us we all bleed red she jaf no right to yall to us that way. Is this racist or what. Need a nicer cashier

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9:17 pm EDT

Golden Corral food and dirty restaurant

Please have someone visit the store in Orlando on Semoran Dr near the airport. I believe it is store number 0731. you need to come around 8:30pm-9pm. Everything was terrible even your manager. We have been there for breakfast, lunch, and dinner and every time it has been disgusting and dirty. The experience there has made me not ever want to go to another Golden Corral again. We were charged $13.99 per adult because it was the weekend! Seriously? Although on your website not only does it state that the price is $11.99 and the menu is called for a fish fry. I will make sure to let the health department to come and witness the disgusting restaurant. Maybe they will sit and see how while the salad bar is open your employee is using pure bleach trying to rush and clean up to make it out of there at close. Extremely ill just thinking of our experience!

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6:12 am EDT

Golden Corral overpriced food, and lousy quality of same

The prices for seniors has gotten to the point where it is cheaper for 2 to eat at Logans Roadhouse or Outback with much better quality food,
One the evening of Nov 1 my friend and I stopped for dinner. the food was tepid and dried out the gravy had a skin over the top the mashed potatoes were dried out the chicken was out too long as to where it was tough and difficult to chew. The green beans were totally wilted, in all a very unappetizing array of GARBAGE. The manager stood behind the meat serving area and in one hour only served 1 piece of meat, spent the rest of the time bull****ing with the crew, if he didn't have that much to do he could have been greeting the customers and check the quality of the food on the lay out.

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11:27 pm EDT

Golden Corral management staff (child burned)

Hello this is my husbands first time eating here we went to the location in Murrieta ca and came about 30 miles away in Hemet.
My daughter was putting her plate up so I could serve her some mashed potatoes and she got burned on the edge of the tray and started screaming and crying badly. It was right in front of the main entrance and there was a manager standing right there watching the whole thing as it happened and also some cooks saw as well and did nothing at all. So I said my daughter just got burned and so I took her to the restroom to put some cold water on her forearm at the bare least. While in the restroom a cook named Kristina overheard us and came out to help us and told me to tell them to give us some burn cream but then got it herself for us because I mentioned how they saw and had done nothing. She was very helpful unlike the management. But still the manager did nothing. We still stayed despite the horrible insident and my daughter crying still and me trying to calm her down and make sure she was ok. Not to mention I had to get up and get my own refills because the waitress kept walking by and seeing empty cups and not saying or offering another refill.
When we are about to leave I talk to one of the manager and all she said was she will be ok she forgot about it and I'm sorry. That's not ok or professional the way the manager saw the incident and did nothing. My daughter is crying in the car on the way home and I will have to take her to the hospital. I called to let them know and they said that's fine that it's not their fault and that they have signs saying no kids should be there alone which my daughter was not there alone. This is very unprofessional. And I am disgusted.
Thank you
[protected]
Cherie De Leon

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Update by CDddddd
Nov 02, 2017 12:54 am EDT

THIS WEBSITE IS A FRAUD. GOD BLESS

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pobarjenkins
Minneapolis, US
Nov 03, 2017 1:16 pm EDT
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While they could have been more apologetic, there isn't really much more they could have done besides offer to call an ambulance for you if the burn was that severe. In the end they are not really at any fault.

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Shaun R.
, US
Nov 02, 2017 6:00 am EDT

It sounds like just an unfortunate accident. Even if the manager didn't jump in to help, it would be hard pressed to say anyone at Golden Coral did anything wrong. Hopefully you got your child proper medical attention and she'll be okay.

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CheriedeIeon
, US
Nov 01, 2017 11:36 pm EDT

I have a confession to make. The truth is that I am purposely burned my daughter in hopes of getting money from them. I feel bad for this so I want to confess now. I was hoping for a settlement from all of this. Unfortunately I told my parents this and they called CPS on me because I purposely hurt my child for a lawsuit and I blamed them.

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Shaun R.
, US
Nov 02, 2017 5:53 am EDT
Replying to comment of

The posting has a different name than that of the original poster. Someone just created the account to place the facetious post.

aja1jenkz
aja1jenkz
, US
Nov 26, 2017 8:28 pm EST
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You are a horrible [censor]! How dare you hurt your baby for the sake of the dollar! You should be ashamed of yourself. I'm glad that your parents had enough sense to take your child away from you! You're sick and you should be locked up for the rest of your life! Children ARE A GIFT, NOT PAWNS IN YOUR PLANS TO MAKE MORE MONEY! Get a job!

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M
12:03 pm EDT

Golden Corral poor service

My brother is from out of town I wanted him to experience a different atmosphere other then ponderosa what he is use to. I took him to Golden corral because it's delicious and we had kids running around our table some kid spit on the floor and threw food on floor on purpose . I am really heartbroken we came in there 6 people and spent close to $100 for poor service and got sick off of our food I complained of kids touching the food and putting it back . Awful!

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10:59 pm EDT

Golden Corral mislabeled soup

I, got soup that was clearly labeled broccoli and cheese. When I got to the table and started to eat the soup it didn't taste at all like cheese and broccoli. I called over the server and asked her what was in the soup? She told me it was Clam chowder I told her I am allergic to shell fish including clams. She went to double check came back and told me that she was right. I told her I needed to speak with a manager.The manager came over and asked if I was alright. At that time I was alright. However, after being there for a while I starting to have allergy symptoms. I again request to see the manager he came over I told him I was having itching and he sent over the general manager. I filled out an incident report which I was not given a copy of. They told me that they sent for Benadryl which was never received. The first person sent came back without it and then someone else went to try and get some- I believe it was the general manager because he disappeared immediately after taking down my info for the incident report. He went off so quickly that he never gave me a copy. I never got the chance to enjoy my food for fear that I would have a sever allergic reaction.

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3:56 pm EDT

Golden Corral food

The food at this restaurant was not up to par. The ribs were not cooked well and the steak was not cooked to tender as well as the ribs. They're cooking on very high heat so that is burnt outside and not cooked inside. They need better training and need for the head cook to check the quality of the food. I have talked to the manager and he said he would look into it. If I don't see any improvements i will not go back to that restaurant

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6:04 pm EDT
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Golden Corral food/staff

Me and my wife had a horrible experience at Golden Corral the food was not up to par from the other Golden Corrals we have ate at and our server rarely came to clean the table and smelled like smoke when she did we felt as if we were not taken care of appropriately I don't know why but we frecuent this location often and now it will take some time to try again. New circle road Lexington ky

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4:58 pm EDT

Golden Corral employee complaint

I am a current employee an the Golden Corral in Sumter SC. This is my second time around working for Golden Corral. I really love my job. The management team at this location needs serious evaluation. They arent fair. 3 members of management are immediate family. All of my fellow servers are great at their job. It's not fair for some servers gonna be 5 to 7 shifts and others servers are left with one or two shifts. We all have families and lives to support. Why not make the shifts equally spread? I don't think it's fair fornthe GM's wife to take shifts from servers that were there prior to their arrival. We all had 4 to 5 shifts each. The days are being cut from select servers and slowly the GM's wife is picking them up, as if no one is noticing. We no longer have employee meetings. These were very important, as they gave employees the opportunity to voice concerns. The latest issue is how they have the servers competing with the In Moment surveys. I understand it is a requirement, but management has told us, whomever gets the most mentions for the week, can make their own schedule, taking anyone's shift that they want. They said it was corporates idea. It may be, but it certainty causes a lot of tension among the servers. I have worked under 3 different GM's during my time working at Golden Corral and never have any of them been as unfair and nonchalant as the current GM.

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7:03 pm EDT
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Golden Corral food

our service was horrible. dirty plates piled up on our table even though several servers walked past. drinks were late getting refilled. we got our own silverware when we needed new. there were many children getting their own food and dessert. one child licked the chocolate off his marshmallow and put it back under the fountain. other children grabbed handfuls of gummies, while others filled ice cream cones so high it fell on the floor and others ate their cones part way and then went to fill up the same cones. we will never ever go back to this place. we left as fast as we could without finishing supper. disgusting! waste of money and empty stomachs.

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9:46 pm EDT

Golden Corral unprofessional behavior

Visit Date: 10/13/2017
Visit Time: 3:45PM

I have a complaint about the general manager at the Lafayette, Louisiana Golden Corral.It was witness by my wife & 2 other Golden Corral employees
I ordered 2 senior citizen early bird specials & 2 beverages that are included & come with them, i also odered a regular meal with water.
At the cashier station, the general manager said out in front of every one (other guest), which was very embarrassing to my wife & myself. He said that he was going to have to charge me for my drink because he claims that he seen my daughter who ordered a water was drinking my drink at a previous visit. I told him i was going to be drinking my own drink and she would be drinking her water. I told him how dare he embarris my wife & i in front of other customers, I ask him if he had nothing better to do than to watch customers to see who drinks what drink & calling them out in front of other customers to embariss them? Is this what Golden Corral has sunk to in its management?

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9:33 pm EDT

Golden Corral salad deviled eggs

I first want to say that when we walked In To pay, the manager, although he was serving or helping another customer with some sort of problem, did not acknowledge they I was in line or at the register.

As I was eating my deviled egg, my husband noticed a hair. When I looked, it was a hair even though he though it was lint. He also said that he he also ate deviled eggs and was sure he ate a hair as well. I took pictures and told the wait staff, Tina. She asked did I want to speak to the manger and I said yes. I noticed that as he came near us, he seemed annoyed.

I told him there was a hair in the deviled eggs and he said to me "this is a self serve resteraunt" . I told him I was just letting him know. He offered to bring me one new egg. I feel like he was implying "this is a self serve place, if you come across dog crap In Your food, well"...

I have pictures and I was not happy with his response. We used to frequent this place a lot, but in the last year we have not been as much. I don't think we will go back.

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5:42 pm EDT
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Golden Corral t v advertising

We went to the one in Playtex fl., saw on tv that kids eat for 99 cent after 4:00 pm. Went there this afternoon with my sister and her five grandkids, ready to pay the special price for kids and they told us, that they did not paticapate in the special. well the add on tv didn't say at participating restaurant's. It ended up costing more than we expected, and were not very happy. I feel it was false advertising or very shady at the least. I hope to hear something from you on this. we were starting to make it a regular thing, but this experience might have changed our minds . thank you for your time and hope to hear from you on this experience.

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Golden Corral Customer Reviews Overview

Golden Corral is a popular chain of buffet restaurants that has been serving customers for over 45 years. The restaurant offers a wide variety of dishes, including grilled items, salads, soups, and desserts. The restaurant is known for its affordable prices and all-you-can-eat options, making it a popular choice for families and large groups.

Many customers have praised Golden Corral for its extensive selection of food and the quality of the dishes. The restaurant offers a range of options for different dietary needs, including vegetarian and gluten-free options. Customers have also appreciated the friendly and attentive service provided by the staff.

Another positive aspect of Golden Corral is its cleanliness and hygiene standards. The restaurant is known for its clean and well-maintained dining areas and restrooms. Customers have also appreciated the efforts made by the staff to ensure that the food is fresh and replenished regularly.

Overall, Golden Corral has received positive reviews from customers who have enjoyed the variety and quality of the food, the friendly service, and the cleanliness of the restaurant. The restaurant is a great option for those looking for an affordable and satisfying dining experience.

Golden Corral In-depth Review

Overall Rating: Golden Corral is a popular buffet restaurant that offers a wide variety of food options at an affordable price. With its family-friendly atmosphere and delicious food, it is a great place to dine for any occasion.

Ambiance and Atmosphere: The ambiance at Golden Corral is casual and inviting. The restaurant is spacious and well-lit, with comfortable seating and a warm color scheme. The staff is friendly and attentive, creating a welcoming atmosphere for diners.

Food Quality and Variety: Golden Corral is known for its extensive buffet spread, offering a wide range of dishes to cater to different tastes and dietary preferences. The food is consistently fresh and flavorful, with options for both meat lovers and vegetarians. From the salad bar to the dessert station, there is something for everyone to enjoy.

Pricing and Value for Money: Golden Corral offers excellent value for money, with its all-you-can-eat buffet priced competitively. The pricing is reasonable considering the variety and quality of food available. Additionally, the restaurant often runs promotions and discounts, making it even more affordable for families and large groups.

Customer Service: The customer service at Golden Corral is top-notch. The staff is friendly, attentive, and always ready to assist with any requests or inquiries. They ensure that the dining experience is enjoyable for all customers, providing prompt service and addressing any concerns promptly.

Cleanliness and Hygiene: Golden Corral maintains high standards of cleanliness and hygiene. The dining area, buffet stations, and restrooms are regularly cleaned and well-maintained. The restaurant follows strict food safety protocols, ensuring that the food is prepared and served in a clean and hygienic environment.

Accessibility and Location: Golden Corral has multiple locations across the country, making it easily accessible for diners. The restaurants are conveniently located in areas with ample parking and easy access for both pedestrians and vehicles.

Special Features and Amenities: Golden Corral offers various special features and amenities to enhance the dining experience. Some locations have private dining rooms for events and parties, while others offer catering services. The restaurant also hosts special events and promotions throughout the year, providing additional entertainment and value for customers.

Online Presence and Ordering Experience: Golden Corral has a user-friendly website that provides information about the menu, locations, and promotions. Customers can easily find the nearest restaurant and view the buffet offerings. While online ordering is not available, the website serves as a useful resource for planning a visit to Golden Corral.

Feedback and Reviews from Customers: Golden Corral has received positive feedback and reviews from customers. Many praise the variety and quality of food, as well as the friendly staff and welcoming atmosphere. Customers appreciate the value for money and often recommend Golden Corral to others.

Social Responsibility and Sustainability Efforts: Golden Corral is committed to social responsibility and sustainability efforts. The restaurant sources ingredients responsibly, supporting local farmers and suppliers whenever possible. They also actively participate in community initiatives and charitable events, giving back to the communities they serve.

Comparison with Competitors: Golden Corral stands out from its competitors due to its extensive buffet offerings and affordable pricing. While other buffet restaurants may have similar concepts, Golden Corral consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, Golden Corral is a fantastic choice for those looking for a satisfying and affordable dining experience. With its wide variety of delicious food, friendly staff, and clean environment, it is a great option for families, friends, and large groups. Whether you're craving comfort food or want to try something new, Golden Corral is sure to satisfy your appetite.

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Phone number

+1 (919) 782-4880

Website

goldencorral.com

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