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1.2 343 Reviews

Golden Corral Complaints Summary

13 Resolved
319 Unresolved
Our verdict: If considering services from Golden Corral with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Golden Corral reviews & complaints 343

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V
3:17 pm EDT

Golden Corral my general manager

My store is located in Lancaster PA On Lincoln highway. I'm an employee there name Veronica Hooper and I have a complaint. I'm not sure Who to contact so im writing you guys. My GM Michael Wolfe has made racial comments towards me. I was unable to record it with my phone but I do need this taken seriously so it doesn't happen to future employees. I am Afro-American and do like the same sex, and I'm always the only one to be singled out. Today 9/4/18 I put the mashed potatoes in the wrong warmer he assumed I didn't have any I went and gave it to him and he said your done go home. I had 2 hrs left on my shift so I asked if I can just finish my shift he repeatedly said leave your done because I put the mashed potatoes in the wrong compartment. He then went around laughing with other managers about the situation and then proceeded to call the cops because I wanted to finish my shift up. When the cops came he then said "she's done she's fired". So I left with no issues and didn't want to cause a disturbance to the store as we were pretty busy due to the holiday today. Everything is on camera at our store. You can definitely contact me at(717) 490-5771. If no actions are taken may you please provide me with the correct contact info so something can be done. I don't wanna bring the police in it because that store will lose the GM due to discrimination of my race and sexual preference.

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12:24 pm EDT
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Golden Corral service

This happened on 9/1/2017 at the Golden Corral in Colonial Heights, but I have observed this man and his wife and friends on several occasions and this is happening each time. He and his family always get there at some time after 3:30 for the early bird, but a server sets up their table in the back room in the far corner...sets their table now ..will not let anyone else sit there no matter how busy it is ...Friday I was waiting in line to get some shrimp and steak and he walked up and handed his plates to the person behind the counter of food and told them what he wanted ..he wanted a plate full of shrimp and a plate full of chicken and they got it for him while we waited in line ...He proceeds to pull off the batter on the chicken and the shrimp and the chicken off of the bone ...he has several bowls on the table and he walks from his table to his car several times.. he fills up with food several times also...and we leave and he is still there ...there is no way that 4 people can be eating that much food and your workers know all this and are turning their heads ..while we obey the rules ...

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N
8:07 pm EDT

Golden Corral management

As a long time customer of GC me and my family of 6 came into eat dinner tonight as we usually do several times a week, we noticed a not so friendly manager have a very rude conversation to a waitress. We watched the waitress do her duties and as we visited the delicious bakery bar I witnessed the server ask for a break and the manager became very rude with the server. The manager then began to talk badly about the server to another employee. This was very distasteful. I felt badly for the server and was more than upset at the manager for how she reacted to the server in public at that. Me and my family decided not to have desert and left the establishment. I don't know the circumstances to why the waitress couldn't take a break but I do know it was distasteful for how the manager reacted. And then to "gossip" as the waitress left was not something I cared to see. I did ask the managers name as we left and she told us it was Brittany. She didn't even crack a smile, just walked off. I will be sure to post this to social media in my area of franklin and Middletown. I will be sure to let everyone know that the manager is an adult that acts more of a child. Shouldn't managers be held to a higher standard? I know that me and my family will find another place to dine from now on. Sorry GC but I expected more from your management team.

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I
7:12 am EDT

Golden Corral buffet

1st, this is the second, d time in 3 weeks we've come to GC for dinner on a weekend and waiting for steak, or service for prime rib was pathetic. 1st visit didn't even get steak as it took too long for line to wait and I didn't have time. This visit, I really didn't want to have to take an hour and a half to get dinner, but I waited, in a long line(I have pictures of., it wrapped down around the bar u'd around the plate stand and past the desert bar. There was only 1 person manning that area. He even was watching the burning chicken breasts that were being made for the Teriaki chicken. It was horrible. He was expected to cook the steaks, working with that crowd, and also cut the prime rib and game, and hand out the shrimp and man the chicken. Making it hard to properly take care of the steak line. Everyone was complaining. Then, by the time you got your steak, if you had other food on your plate it was ice cold. I waited well over 15 minutes in line. Then I proceeded to get my condiments, (mashed potatoes, etc and they were all empty. Was told I had to wait a few minutes. And with the line so long, the patrons so frustrated no one would let you get into the bar to get anything, like the fish, corn, peas, pizza, turnip greens, chicken, etc. People were so frustrated, they thought if they left u in for those things they'd loose their place in line or something. More staff, especially on a holiday weekend is needed, or more management needs to get involved. Then went for desert and that was lined up and most things were empty. I feel my $50.00 dollars for 3, that I spent was not worth it. I really want my money back. The saving grace was our server. She was amazing. And, I do these surveys to hope to have someone contact me and acknowledge the issues and no one ever reaches put!

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C
6:57 pm EDT

Golden Corral food

The food was awful! We only could eat maybe a plate worth of food and had to leave because it made us so sick! As soon as we got to the car we was throwing up. It defiantly wasn't worth the $31 dollars we spent. We was expecting to eat good and enjoy the rest of our honeymoon instead we are sick now. I have NEVER been more unsatisfied with a meal before. All the food tasted like chemicals! Please is there anyway to get our money back!?

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K
6:15 pm EDT
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Golden Corral food

Went to the burleson, tx location the food was dried out, rice was hard, pot roast was tasteless. The croutons for the salad were even stale. The desert bar looked so old and dried out the edges of the pies were starting to turn upward. I spoke with the manager Deborah and she offered me 4 free meals, I asked my money be refunded ( void my credit card transaction not actual cash back ) so we could go eat else where I was told she could refund only half. I called and spoke with Jose Reyes and told him the issues we were having, he said her would call Deborah and speak with her. I was brought back my receipt and 4 free meal cards. I left the cards on the table. So now I have spend 70.00 for golden corral, and now I'm at another restaurant spending another 70.00 for dinner.

Thank you,
Kristan Livingston

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C
7:33 pm EDT

Golden Corral Manager

I placed an order of 4 dozen chocolate chip cookies and a pepperoni pizza. I called the manager Tom the next day to let him know that the cookies tasted bland with no taste and that I wasn't satisfied. So I asked what could be done about it. He had an nasty altitude, signing in the phone, drilling me after the fact I explained to him in details about the cookies and had me on hold for a long time. This is not the first time that he showed impatience and unprofessionalism. This manager really needs to be talked to about his altitude and his way on how he handles his customers. I will never eat here again nor order over the phone an especially recommend any family or friends.

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7:12 pm EDT
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Golden Corral lack of food/ many many empty trays

I took my family of three to Golden corral on marketplace in Cumming Georgia. It was 430, one family in front of us at the register. I immediately went to the soup to get my father chicken noodle. It was empty as well as the clam chowder. Gentleman next to me said he had been waiting 20 minutes for the claim chowder. I asked the lady behind the counter what was going on. Her name was Angel and was very apologetic. Actually she was almost in tears. She just got on duty and saw that half the station was empty. No one had brought up any food and everybody was asking her what was going on. So the man That had been waiting 20 minutes for the soup decided to go and find the manager on duty. A lady named Jen or Jennifer came over with two full carts of food that needed to be replaced in all of the containers. She apologized. I told them all that years I have been there I've never seen anything like this. Angel apologized again so while they were trying to get the soup into the bins I want to get my salad. The lettuce bowls were empty the crabmeat was empty there was no cucumbers, no pepperoni, shredded chicken. I don't know was missing in the two trays next to the baked potatoes. The dessert area was empty in some areas too. No more chocolate fountain?
Jennifer came over to the table and apologized and I told her this was not satisfactory. So much wrong. She took our tab. She said the cook just walked off. Then I hear her talking to Angel. Do not serve the clam chowder. It wasn't on. She was taking the temperature and it wasn't hot. She told another girl to tell Jose to make some more. After waiting over 20 minutes for the soup and it couldn't be served.
I am sending a few pictures. The last picture was st 5:00pm. As you can see, it was not busy. I am very concern about the status of this restaurant... and I'm concerned about my further dinners there. Sorry, but I think there's more going on here than just having the manager on duty know how I feel. I felt like the frustration of Angel would not have been addressed if the customer (s) has not gotten involved. Thank you.
Jeanne Curry
2250 Creole circle
Cumming, GA 30040
[protected]

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5:53 am EDT
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Golden Corral complaint of steak

Hi, I do complaint about your prime steak.
Yesterday (Friday, 08/18/2017) me and my wife visit to your Buford GA restaurant for the diner.
Your store charge $2 more then other day.
Because Friday is prime day charge. Anyway we pay the that price and start the eat.
Every food is good. But problem is steak.
Looks like deeping the salt water. That mean is too salty can not eat.
Even never used steak sauce. We left steak and take time and order another one but that one is more salty we left again that steak.
After that we leave the your place. Why your store ad to the TV weekend steak is prime meat service that way and charge more.Even can not eat the meat. So I am tell to my wife we never be there weekend night. Normally we enjoyed Sunday Breakfast.

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10:05 pm EDT

Golden Corral cleanliness of establishment and good quality

Hello,
My family and I were are your Rock Springs WY restaurant on 8/19/17
We got there around 4pm our bill came to $52 and some change.
Pulling up to the building I noticed that it was outdated. It looked like and old Wendy's restaurant converted into a Golden Corral. That didn't bother me much. But what did bother me was the interior. It was small, Dirty, and food on clean plates and silverware. That was just what I could see. I noticed behind the counter there was also filth.in the back where we sat... you could see dead bugs on the windo sills, and flys flying all over The place. It could benefit from some serious deep cleaning.
The food was mediocre at best. The meat was cold, fatty, and tasteless. The soups were crusty... like they've been sitting in a pot all day without any one attending to it. Food was running out. And no one replenishing it. This establishment was severely understaffed. Our poor waitress was running ragged. She was the only one attending to everyone. Understanably service was slow.
If I didn't have 3 hungry young kids with me... I would have went elsewhere. For a restaurant half the size of a normal Golden Corral... with less food choices... how do you get away with having your customers pay full price?

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V
5:05 pm EDT

Golden Corral food

We was in your Branson restaurant on Aug. 9. We got there a little after 8:00 and our ticket was about $52. Some of the food was cold. The bourbon chicken was burned. The staff was more interested in getting the restaurant cleaned up than the customers. We had to ask another server to get more to drink because ours seemed to disappear. Our cups were completely empty. We feel we didn't get anywhere near what we paid.

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M
11:22 am EDT

Golden Corral employ

Hello, My name is Mun Kang, and today is August 12th. Me and my friend named Kye, were at the Golden Corral off Military Highway in Norfolk Virginia(6103 N Military Highway) waiting for some Cheesy Hash Browns. The employee named Dennis Wright, was very rude, and was ignoring my friend Tye after he replaced the Hash Browns with rice. He then yelled it won't be out for another 20 minutes. As my friend Tye walked away, I heard Dennis Wright call my friend and "Idiot"

There was also a lady who also heard him make the comment as well. We spoke with the manager, and she eventually walked away, because we were unable to talk in a mannerly fashion. So I asked for his name, and told her I would report this incident because I explained to her there should me no name calling at work.

Thank you for taking this time to read my report.

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C
6:47 pm EDT

Golden Corral golden corral food

My family and I went to the golden corral located in Rock hill, SC today for lunch. It was about 230. They didn't have hardly ANY food! No meat except dry shrimp and some kind of chicken for rice. Thats not counting the number of sides that were empty as well. This is the 2nd time this has happened! My family has always enjoyed going there until recently. Something definitely needs to change around there before more business is lost.

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D
10:49 pm EDT

Golden Corral burnt breakfast buffet blunder

#751 Billings, MT F-0009 Aug. 9, 2017. My husband and I are from out of town, and eat at the Billings Golden Corral almost every time we travel to Billings. Today we arrived at 10:29 a.m. for the Ultimate Breakfast Buffet, which in the past, has been good...but not today. What a disappointment! Most of the food was burned and inedible - eggs, hashbrowns, pancakes! They were out of bacon. The ham was cold. The omelette station was unusable due to an electrical problem or something - it had flames when she tried to cook. No juice (altho they said they never have juice except on Fri-Sun). No milk. We complained to two different servers and they tried to make things edible - thank you Tiffany and LaRae --- but for the price of $17.38 it is just too expensive for the little we were able to eat. I don't remember paying more on Fri-Sun for the same breakfast in the past but had juice and good food. In their defense, they did finally prepare an omelette for my husband in the kitchen and he said it was delicious. They were not busy. Possibly because other people had problems? Very disappointing. We were there last Saturday for the prime rib and it was excellent - so I know they can do it. I guess we are willing to keep trying but maybe a refund would be nice. I don't know if Josh is still there as the manager - but he has been very helpful in the past when we have had issues. I don't think we are all that picky but living as retired senior citizens on a fixed income makes dining out a special event and it is irritating when we spend good money for poor food.

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N
8:51 pm EDT
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Golden Corral no air conditioning

We went to golden corral in Tulsa, ok 71st mingo location on 8/4/17 the it was so hot you didn't want to eat and the two servers were abut to burn up! They had big fans on the floor didn't do much good. Fix your air conditioning please! The manager didn't seem to care about anything the servers he was chasing around i believe they called him mike he didn't give us a receipt either even when we asked for one!

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M
8:03 pm EDT

Golden Corral about mashed potatoes

I went to golden corral and the employees were rude and the food was so disgusting the employee cleaning the food areas sprayed Windex and it got on top of the salad everything was dirty bathrooms were. Mess I will never go there again for the price I payed I would have rather went to johnsincrediblepizza in the past the food was good but there is no taste of any sort it's just like water no flavor

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R
6:59 pm EDT

Golden Corral personnel

The lady working the front (drinks and register) on Monday August 7, 2017 at 6:00pm, who said her name was Tina, was rude and dismissive when we walked in and rushed us through the line as if she was in a hurry even though no one else was in line.
When we left, our waiter wasn't in our area, so we went to the front to ask for refills in our to go cups. She was sweeping right beside the register and when we asked if she would please refill our drinks she huffed, looked around as if she was looking for someone else to send us to, and then she mumbles "you had to walk right past YOUR WAITER to ask ME that" (at this point our waiter came around from outside..proving he was nowhere near us) and she snatched the cup from my hand and filled it begrudgingly and with attitude.

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1:52 pm EDT

Golden Corral gc miss treatment

hello I am coming from Albuquerque New Mexico and we have gone to Golden Corral in Albuquerque on San Mateo for quite some time and our last two visits we're totally embarrassing and was really mistreated the first day when I paid for our lunches the manager female lady did not speak proper English and she rang up the register she gave me my change along with the receipt and I normally just take it and put it in my pocket as I walked away she yelled out to me ma'am I gave you too much money and I looked at the receipt and the money and yes she did give me too much back which I didn't notice because it was folded up with the receipt it came out to $24.25 and we gave her $30.25 when I looked in my hand she had given us back $16 .75 and there was other people in line behind us. She went ahead and took the money back gave me back $4.75 which was still not correct I had to get get with our server to explain to her cuz her English was not right. This manager does not know how to properly count money or does not properly know how to greet people and extend a warm welcome to Golden Corral we went a second time but it was breakfast same lady manager was there very bad attitude would not talk to people write flies all over food all over the floor tables were not clean I took actual pictures that I have right now with me. Same female working the a.m. this GC has a lot of Native Americans that go there "ALOT" and I've seen her mistreat customers and do customers wrong and it's sad because they are the customers the same lady is just not friendly and she's making Golden Corral look really really bad I've observed many times but this time around I didn't appreciate her attitude and her response to certain requests I hope something can be done and if I need to be contacted for the pictures I'll be more than happy to submit them thank you for your time and understanding and I hope something can be done very soon because your company is getting a bad name for this lady's presents even the bathroom facilities were very very dirty and a customer brought it to her attention and she actually did nothing about it.

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8:08 am EDT

Golden Corral food health concerns

My family was on vacation and we visited store #0854 and we were very disappointed in food. Especially after gnats were in the fruit dead, hair in the Mach and cheese and my husband got a steak and got sick and went to ER to find out bacteria was in the meat. This restaurant needs to be checked into. We paid $60.35 for a visit to ER and hair in my daughter mac and cheese. This is uncalled for and we are requesting full refund.

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9:46 pm EDT

Golden Corral poor business practices interfacing with customers

7/24/17 in Harrisonburg VA.

While ordering our meals, the employee at the register was careful to inquire about our grandchildren's ages so that he charged the correct amount. After ringing-up the receipt for them, my wife and I, I noticed an obscure little sign that advised to ask for senior discount if qualified. Since my wife and I DO qualify for that discount, I advised the cashier. He very smugly snickered and said ' "Too late now. I've already rung it up". That response really made my visit there a VERY disagreeable experience. There is no good excuse for not immediately editing the sale.

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Golden Corral Customer Reviews Overview

Golden Corral is a popular chain of buffet restaurants that has been serving customers for over 45 years. The restaurant offers a wide variety of dishes, including grilled items, salads, soups, and desserts. The restaurant is known for its affordable prices and all-you-can-eat options, making it a popular choice for families and large groups.

Many customers have praised Golden Corral for its extensive selection of food and the quality of the dishes. The restaurant offers a range of options for different dietary needs, including vegetarian and gluten-free options. Customers have also appreciated the friendly and attentive service provided by the staff.

Another positive aspect of Golden Corral is its cleanliness and hygiene standards. The restaurant is known for its clean and well-maintained dining areas and restrooms. Customers have also appreciated the efforts made by the staff to ensure that the food is fresh and replenished regularly.

Overall, Golden Corral has received positive reviews from customers who have enjoyed the variety and quality of the food, the friendly service, and the cleanliness of the restaurant. The restaurant is a great option for those looking for an affordable and satisfying dining experience.

Golden Corral In-depth Review

Overall Rating: Golden Corral is a popular buffet restaurant that offers a wide variety of food options at an affordable price. With its family-friendly atmosphere and delicious food, it is a great place to dine for any occasion.

Ambiance and Atmosphere: The ambiance at Golden Corral is casual and inviting. The restaurant is spacious and well-lit, with comfortable seating and a warm color scheme. The staff is friendly and attentive, creating a welcoming atmosphere for diners.

Food Quality and Variety: Golden Corral is known for its extensive buffet spread, offering a wide range of dishes to cater to different tastes and dietary preferences. The food is consistently fresh and flavorful, with options for both meat lovers and vegetarians. From the salad bar to the dessert station, there is something for everyone to enjoy.

Pricing and Value for Money: Golden Corral offers excellent value for money, with its all-you-can-eat buffet priced competitively. The pricing is reasonable considering the variety and quality of food available. Additionally, the restaurant often runs promotions and discounts, making it even more affordable for families and large groups.

Customer Service: The customer service at Golden Corral is top-notch. The staff is friendly, attentive, and always ready to assist with any requests or inquiries. They ensure that the dining experience is enjoyable for all customers, providing prompt service and addressing any concerns promptly.

Cleanliness and Hygiene: Golden Corral maintains high standards of cleanliness and hygiene. The dining area, buffet stations, and restrooms are regularly cleaned and well-maintained. The restaurant follows strict food safety protocols, ensuring that the food is prepared and served in a clean and hygienic environment.

Accessibility and Location: Golden Corral has multiple locations across the country, making it easily accessible for diners. The restaurants are conveniently located in areas with ample parking and easy access for both pedestrians and vehicles.

Special Features and Amenities: Golden Corral offers various special features and amenities to enhance the dining experience. Some locations have private dining rooms for events and parties, while others offer catering services. The restaurant also hosts special events and promotions throughout the year, providing additional entertainment and value for customers.

Online Presence and Ordering Experience: Golden Corral has a user-friendly website that provides information about the menu, locations, and promotions. Customers can easily find the nearest restaurant and view the buffet offerings. While online ordering is not available, the website serves as a useful resource for planning a visit to Golden Corral.

Feedback and Reviews from Customers: Golden Corral has received positive feedback and reviews from customers. Many praise the variety and quality of food, as well as the friendly staff and welcoming atmosphere. Customers appreciate the value for money and often recommend Golden Corral to others.

Social Responsibility and Sustainability Efforts: Golden Corral is committed to social responsibility and sustainability efforts. The restaurant sources ingredients responsibly, supporting local farmers and suppliers whenever possible. They also actively participate in community initiatives and charitable events, giving back to the communities they serve.

Comparison with Competitors: Golden Corral stands out from its competitors due to its extensive buffet offerings and affordable pricing. While other buffet restaurants may have similar concepts, Golden Corral consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, Golden Corral is a fantastic choice for those looking for a satisfying and affordable dining experience. With its wide variety of delicious food, friendly staff, and clean environment, it is a great option for families, friends, and large groups. Whether you're craving comfort food or want to try something new, Golden Corral is sure to satisfy your appetite.

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Phone number

+1 (919) 782-4880

Website

goldencorral.com

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