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Golden Arrow Bus Services [GABS]
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Golden Arrow Bus Services [GABS]
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www.gabs.co.za
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1.0 133 Reviews

Golden Arrow Bus Services [GABS] Complaints Summary

1 Resolved
132 Unresolved
Our verdict: If considering services from Golden Arrow Bus Services [GABS] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Golden Arrow Bus Services [GABS] reviews & complaints 133

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Newest Golden Arrow Bus Services [GABS] reviews & complaints

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12:39 am EST
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Golden Arrow Bus Services [GABS] poor services

GOLDEN ARROW... No words can describe to how I feel. I have been using your services for the last 7 years and I feel that we as regular passengers are not being treated Farley and we pay a lot of money to get the services we pay for. I demand that GOLDEN ARROW place an inspector in AZ Barmen Mitchell's Plain so he can how we have to wait for City buses. I understand that the basses are full but the drivers don't check, the people don't move up correctly so the driver just puts out his hands. This morning I had 7 basses drive pass me because it was full, but there was actually space. I demand you do something about this issue please.

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Peter's
, ZA
Aug 08, 2018 3:05 pm EDT
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Poor services from gabs on public holidays.
Firstly u paid up to R160 a weekly. When it comes to public holidays no busses from electric city Mfuleni to Tygervalley or durbanville. But just look at busses from makhaza, khayelitsha they operating .
So unfair ...

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Nattie18
, US
Jun 29, 2018 2:40 am EDT

Golden Arrow Bus Services [GABS] - driver with a bad attitude
I'm very disappointed with driver 47493 route FTA5, bus 7006, journey 007.
Its as if he cant see we are signaling him to stop at the bus stop. Not only will he shout when you get in, but he will just open one bar of the door so you have to squeeze yourself in and you will have to keep standing at the door steps as he will be driving off already ignoring to klip your ticket until he feels like. I mean first of all I had to run after him as he felt like stopping 20m from the bus stop and he even yelled at me! and this isn't the first time getting this service from the same driver!This it really unacceptable especially considering the elderly people prefer to use buses.

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1:19 pm EST
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Golden Arrow Bus Services [GABS] busses not stopping

Hi, every morning since the middle of January we have been standing at the bus stops for more then hour because of busses that passes us. It's believed that the busses are full but we can see that it's not full and that there is still space for much more people. We are 3 bus stops with people on the Robert Sabukwe Montana. Every morning we must phone and logged complaints but no difference. I hope to receive feedback with regards

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2:59 am EST

Golden Arrow Bus Services [GABS] bus overloaded and driver not stopping

Good day

Could you please consider using the normal golden arrow buses and not the small buses with fewer seats on the morning from Retreat-City via Main Road. Plenty of commuters get on this bus, almost at every bus stop along the main road. The buses are always full because of the limited seats and standing area and because of this. The drivers don't stop and continue right pass a;; the passengers. Most times you end up getting late to work waiting for another bus hoping that the driver would stop or you have to resort to spending more money, which you might not have budgeted for, to you use the taxi.

Please this is not on! Please go back to using the normal standard size bus in the morning.

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4:00 am EST
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Golden Arrow Bus Services [GABS] driver of golden arrows bus harare to claremont at 10:30 (10:15)

The driver was rude to my wife and 2 kids while she was having a third one on her back. He told them that he does not have change for R100 for a trip from Khayelitsha(Bonjour) to Claremont they should get off of his bus to wait for (10:30) another bus which is coming in 45-60 min wait, while he should had drove with them to Claremont to arrange change or loose money there, I really like to be educated what is the standard practice if a person pays with R50 or R20 note and the driver does not have change?

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5:34 am EST

Golden Arrow Bus Services [GABS] complaint of rudeness from your employee

Bus : 4786
Pay : 87669

At the 10th of December 2017 punch my ticket wrong while he was suppose to punch the interchange.
When I tell him that he punched wrong he said " he don't know and he gat family problems I was suppose to tell him where to punch" ..and I told him that's your responsibility to know your work and he started swearing at me.
A well human being apologize for his or her mistake but he was rude n disrespectful of this that gives a company a bad name "GOLDEN ARROWS BUS"

I will be glad if a company can do something about this. Offensive language to company customers mustn't be allowed.

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6:25 am EST

Golden Arrow Bus Services [GABS] bus driver

Gooday how are you sir/madam
To whom it may concern
Hope this mail find you well
This is very strange and I think should be delt..apparently yest around 13:45 next to gattis I was waiting for Claremont bus...When I got into the bus the driver told me to give him exact amount of get off the bus..because I ddnt have change and I had R100 ..iam very disaapoibfed because I missed my job and interview coz the bus driver..U will take this to my lawyer because alot of ppl complain about it
Hope to hear from you guys soon

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10:46 pm EST
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Golden Arrow Bus Services [GABS] poor service and victimization

Been using this service for over 6 years now. I boarded the bus 4386 going through sacks circle this morning of 24 nov at 06: 17 opposite caltex situated in the Airport industrial area. The second i got on, this elderly male driver looked at me and shouted "what you want"?. I passed my money to him and said bellville thx. He paused for a while and looked at me like i was a piece of trash. I then asked him what the problem was and he shouted in a rude aggressive manner "where to"?. I then said bellville again. It became obvious that This man didnt want to help me as he slammed the ticket and the change on the counter. I kept quiet as such petty things are minor to me. What made me write this complaint was the fact that the driver pulls away and brakes at questionable speeds. He drives off without giving people enough time to board the bus litterally. He sees and hears these individuals trying to board the bus but he still pulls off. I myself saw how one guy tried to board and right before he stepped onto the step the driver closed the door in his face.. He takes turns so fast that some of the people standing end up on the laps of the sitting.

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3:47 am EST

Golden Arrow Bus Services [GABS] golden arrow late bus

Hi, i do not have the bus number, however travelling from Tygervalley to Mitchells Plain is always a effort. Sometimes i need to wait 30 mins because of late busses. and most of the busses on this route doesn't want to go to Town Centre and i constantly need to fight with numerous drivers to ride the normal route. I suggest they put more busses on this route and maybe put some Merrydale busses for this route because as we know Mitchells Plain is really dangerous, especially when we get home from work. so i need to put my life in danger daily because Golden Arrow is being difficult.

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12:47 am EST

Golden Arrow Bus Services [GABS] reckless driving : bus nr 4526

I have raised my concern about the reckless and just plain "do not care" driving of the 4526 bus running up Durban Road towards Tygervalley at 6.55 in the morning. Unfortunately I did not have the bus nr but now I really hope Golden Arrow do something about this driver.
Stood behind another bus on the bridge over the N1 - just turned to the middle lane and indicators only came on once bus was already half way in the next lane. the bus is now in the middle lane and needs to drop off people on the left hand side.
So, what happened (just like the taxi's) just went over to the left lane - once again indicators only come on when bus was already half way in lane. I had to slam on the brakes to avoid an accident.
Driver just stopped on the left hand side to drop passengers - did not make use of space for the busses.
Hope this will be enough evidence to reprimand the driver.
Feedback will be appreciated
Regards
Hilda Mostert (hilda.[protected]@glacier.co.za)

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5:38 am EDT
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Golden Arrow Bus Services [GABS] poor service

I understand that the road was hectic on the 18 September 2017(due to the taxi strike) and understand that the buses was target, but two days in a row a bus doesn't arrive, that doesn't work for, as I had to arrange alternative transport to get to work.This morning a stood at my bus stop for almost an hour and half.The Upping bus normal arrive in Belhar at 06:30
I would like to know will i be reimburse for the lost of a trip for today 19 September 2017.

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11:14 am EDT
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Golden Arrow Bus Services [GABS] service

Golden arrow service is very poor .vie complain many times about the same thing and still I haven't received any feed back. When you call in the call center the staff seems as if they are not trained well to give feed back to the customers. Like today 11/09/2017 I called the call center asking about the delaying bus lady . I spoke to a lady advised me that she will speak to her supervisor. Which I stayed on the line and when she came back to me she told me the bus is delaying and don't know where is it .Now my question was if its delaying and I'm not far from the bus terminus where is it.and she couldn't give me the proper answer .Because the bus leave makhaza terminus at 13:30 and my bus stop is at lindela street which is 10 to15 minutes drive when you picking up pasangers and i stand at the bus stop till 14:30 and the bus was not showing .seriously this is annoying because my bus ticket has expiried and im left with 5 clips beacuse of this delays and on top of that its wasting my money and my time beacause i have to make sure if im not getting a bus i must get a taxi and the is a reason why i chose to use the bus.im always complaining and the will send me refernce numbers but im not bothering anymore because no one comes back to me even thou im paying my money and at the end im the one whos losing here and on top of that im always late at work because of golden arrow service

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1:51 am EDT
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Golden Arrow Bus Services [GABS] bus driver

I got into bus number 2613 today 7 September 2017 time was 7:57am, I got in to pay as I gave my money the driver just pulls away from bellville terminals and there I fell on the step. Hurt my hand, two of my fingers are bleeding and all the driver tells me is to hold onto the rails. I was holding onto the rail but the driver pulled away so fast he dont even give u a chance to grip probably cause I was still giving my money.Not even an apology. Very angry passenger.

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1:55 am EDT

Golden Arrow Bus Services [GABS] bus driver bus number 4482

This morning 06/09/2017 I was waiting for the bus going to Durbanville at NY1 Bus stop.The bus arrived which was bus number 4482.I proceeded to get in and when I gave the driver my cash to pay she then the cash machine in the bus was not working and that I should get off her bus because there is nothing that she can do because its not working.There was no signature on her window stating that the cash machine is not working.Why was the driver allowed to proceed with the machine not working from when she left the Bus Depo and even the Bus Terminus.She had such arrogance and I was inconvenienced.No etiquette from the driver whatsoever.

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3:10 am EDT
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Golden Arrow Bus Services [GABS] golden arrow bus driver rude/wreckless/unethical

Speeding down Robert Sobukwe road changing lanes multiple times without using indicators with absolute no concern of other drivers or pedestrians flashing cars at robots & blowing horn & taking over on yellow line & keeping race competition with another golden arrow bus.

this is the most unprecedented barbaric road behavior I've come across yet, this driver should just be fired he should be locked up for putting other peoples live in danger!

rubbish people like these are the reason us blacks gets combed under the same comb being defined as uncivilized.

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1:33 am EDT
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Golden Arrow Bus Services [GABS] golden arrow bus driver

I usualy sit infront, so as I was sitting an old lady got on the bus - she loooked like prob 70 or late 70's. So I just heard the driver shout' No mamma, no mamma-we dont have change, you holding up the line'. He kept on shouting at her to leave, and she have a R50. Im sure she woulnt have mind if he gave her R1 or less, She kept begging him that she needed to be at Groote Schuur That day - My heart went out and I gave her money to put with her other money Just to get on the bus. I mean like really now is that our society is treating our elderly today in this day and age?

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1:56 pm EDT
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Golden Arrow Bus Services [GABS] complaint

This Golden Arrow bus on Monday 31 July 2017 instead of stopping at the red robot saw that I was still approaching the robot which was green my side decided to not stop and just carry on straight through the red robot on the corner of Capri Village and faerie Knowe. I then turned left and drove behind him toward Ocean View and took this picture. His registration is CA376192

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Ashboy
, ZA
Feb 02, 2018 12:37 am EST
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Herewith my utter disgust and dissatisfaction with GABS,
Service is pathetic, changes were made to departure times from Cape Town to Belhar (15:30 to15:15) with effect form Tuesday, 30 January 2018, without following due process and consultation of all concerned. All commuter that made use of the bus must now take 16:05. On Wednesday, 31 January 2018, more than 20 learners were left waiting because the bus leaves at 15:15 instead of 15:30. this has impacted on the 16:05 bus that now cannot accommodate all its usual/regular passengers/commuters.
To highlight, the "new driver" that commence driving the 15:15 bus on 01 February 2018 did not know the route and contravened road/ traffic regulations when he drove over 3 red robots. the driver is inexperienced and passengers had to direct him when and how to drive. he nearly made an accident and passengers had to shout to indicate that there are cars next to him and that he cannot change lanes, of which he did and nearly collided into a car. Luckily, The driver of the car was experienced enough to manage the situation.

To revert back, I strongly advise that the 15:30 be reinstated with immediate effect. Only if and a additional bus, i.e. 15:45 can be put on route, then an 15:15 bus may be considered. too many people are currently inconvenienced given the current situation. To conclude, no acknowledgement receipt has been given for all correspondence sent to GAB officials. feedback in respect of all the above must be given.

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4:19 am EDT

Golden Arrow Bus Services [GABS] driving reckless

On 26th July 2017 at about 6h29 in Bofors Circle Epping towards Goodwood opposite Viking Park the bus driver stop to pick up commutors. The driver than indicates while enterering the lane and NOT LOOKING that i am in the lane driving me off the road into the right ungoing lane. Drivers need to indicate AND LOOK 1st to see if its safe to go...
Reg CA99507.
On the 27th July 2017 at about 06h29 again in Bofors Cirlcle towards Goodwood opposite Viking Park the bus driver stops halfway on bus stop and half in road to pick up commuters. The driver just indicates and go without observing and a car before me had to hit dead brakes to give busdriver go ahead. Your drivers needs to consider other drivers on the road by obeying the Rules of the road. Before taking off and entering the road they have to indicate, Observe if its SAFE and then take off entering a lane...

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11:08 am EDT

Golden Arrow Bus Services [GABS] query feedback

Good day,

I wrote to Golden Arrow Information with a query, almost two weeks ago.

I am very disheartened that up until today (thirteen days to be exact) I have had no response from anyone. I am very disappointed by this because the least that a person expects, is feedback.

This was my query:

Good day,

I fell ill some time after my ticket was bought and had not been able to use or return it. The ticket expires today and is still unused. Is it possible that I can get another ticket, if this one is returned, please?

I cannot afford to lose this money. Please advise?

Thanking you in advance for your assistance.

Best regards,

Then I followed this up with another email:

Good afternoon again,

I sincerely hope that you are going to pay attention to my query.

I can assure you that this is a genuine request. I got sick even some time before this, and lost more than half of the rides on that ticket. I didn't bother to write about it afterwards. But this time my ticket is unused.

Please find attached my previous ticket (referred to above) to verify this. I really hope that you can accommodate me in this regard, as this was beyond my control.

Many thanks,

All I did was ask. When someone asks, the right thing to do is answer. This was not a complaint, it was a query. For someone who has been using the services of Golden Arrow for years and who had many opportunities to complain about things but never did, I cannot begin to clearly articulate how bad it feels to have this kind of experience.

Hoping that now, someone will pay attention.

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2:07 am EDT

Golden Arrow Bus Services [GABS] state of buses

Good Day,

Trust that you are well.

I have been taking the 7:05 bus from Mfuleni to Cape Town for over a year now.

For the past week it has been arriving later than usual and there has been a change in the driver, usually it is a female driving. I don't really have a problem with this as i know traffic has been hectic.

Everyday the 07:05 bus is a very old bus. I admire the female driver because she always gets us to work safely in what looks like a death trap. The breaks sound faulty, the bus reeks of oil and diesel and its just not safe. She doesnt always have the same bus everyday but its always an old bus that looks likes its not safe for commuters.

I am fed up and so are the customers and we dont have a choice but to get on the bus.

In the week there was incident in which the bus we were in misted up so bad that the driver said he could not see the road! and the rain was falling through windows.

We have asked the driver why she is always being given the old buses.

I would appreciate it if this is looked into. In my opinion these old buses should not even be on the road because it would not pass a roadworthy test. It is putting the passengers on the bus at risk and the commuters on the road.

Your feedback will be appreciated.

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1:59 pm EDT
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Golden Arrow Bus Services [GABS] fraud and dishonest

Good day i want to report that on 18/05/2017 i was taking a golden arrow bus no 4867 and registration CA990-586 from bellville terminus, the bus was leaving the terminus at 14:00 to Makhaza . As I was sitting inside the bus while the bus driving i started to read the ticket since it was my first time to take a bus, i notice that the date on the ticket is 17/05/2017 time 3:15, then i become suspecious, i check the change and it was 20c after i payed R14-00 for the fare. When i get off i took bus no and reg, i avoided to talk to the driver, he's an african male + medium age with spetacles, reporting for fether investigation, feed back to [protected]@gmail.com

Regard
Mdingi

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Golden Arrow Bus Services [GABS] contacts

Phone numbers

800 656 463 +27 215 078 800 More phone numbers

Website

www.gabs.co.za

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