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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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6:42 am EDT
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GoldCar Rental charges of fuel protection and extra insurance without consent

Date: 22/10/2018

Contract number: [protected]

Description of incident:

Rented a car for half a day (less than 12 hours). Queued 45mins to pick up, despite already reserve in advance and paid online. At counter, I was asked to pay an additional €158. The lady didn't bother to explain, so i asked and she said it's for deposit and will be fully refunded when i return the car in the good condition i receive and a full fuel tank. I don't read Spanish so i trusted what she said. I returned with full fuel tank. After a few days, i received a €75 refund in my bank account. I write to ask when i will receive the balance and the reply was unpleasantly surprising. They charged for things without my consent and told me otherwise over the counter. Below was the breakdown. What is even Smart Return? and why would i need extra insurance for a half a day drive nearby? The point is that it was explained to me as fully refundable deposit and these were not charged with consent. Please review this incident and look into any security camera/conversation as necessary. It was around 11am 22/10/2018 at the Malaga Airport Goldcar counter.

1) 6.51€ Charge office premium: (Location costs) For those offices located in airports, train stations or other facilities where an additional fuel surcharge is levied, this will be added to the final cost of the actual fuel consumption. The percentage applied for this item is detailed on page 1 of the rental agreement.

2) 14.95€ Smart Return: allows customers to return the car without refuelling, avoiding any penalty charge if the car is not returned full. The Smart Return fee guarantees that you are only charged for the fuel that you have actually used.

3) 59.95€ Super Relax Cover: (Basic Insurance) customers can drive safe in the knowledge that any damage will be covered and that Goldcar will handle all the paperwork.

4) 2.00€ Mega Relax Cover(Full Insurance)

5) 75€ Deposit Debit Card(Deposit of fuel)

Desired resolution:
Full refund as verbally communicated. Balance of €83 (€75 already refunded)

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3:46 pm EDT
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GoldCar Rental unethical behaviour & unauthorised credit card charge for damage already on the car

Goldcar Car Hire, Alicante Airport, October 19th to 26th

My Goldcar Experience:

Things I liked: There was unfortunately nothing to like.

Things I disliked:

- being told at the desk that I had to take out additional insurance of 150 euros, while I had already taken out insurance with AXA at the point of booking via Ryanair

- that it said on the documents that I didn't need to take out additional insurance, while acknowledging the car hire company (Goldcar in this instance) would try and make me to do so. Highly confusing and unprofessional, it all had the sniff of a scam - by being lured in by cheap headline prices when booking.

- the Goldcar representative became extremely rude when I read out the hire car document i.e. that I didn't need their additional insurance

- there were several unrecorded dents and scratches on the car. I noticed these when collecting the car and returned to the desk. One was added by the operative to the hire documents, but one dent/scratch towards the front of the car I was told was not big enough to necessitate being recorded. On returning from holiday, I then receive an email with an invoice for 150 euros for this exact dent/scratch that Goldcar told me was too small and did NOT need to be recorded. That is a terrible practice, and effectively theft. It is clear I am not the only one this has happened to. On returning the car and waiting in the queue, another gentleman came back and said there were several unrecorded scratches and dents on his own hire car (as there were on mine) - he was told "not to worry" so that he didn't have to wait in the queue. I know full well he will also be charged for scratches/dents that were NOTHING to do with him, and will go some way to ruining his holiday as it did mine.

- Due to this extremely poor experience I looked for reviews online (which I now know I should have read before booking) and I see that Goldcar have a really terrible reputation. And have done for years. To my surprise, they are owned by Europcar. To the point that many reviews talk of a 'scam' i.e. charging people for damage on cars they did not cause. As per an article just this last Sunday in the Sunday Times 'exposing' Goldcar's practices. Amazing that this article comes out just days after my own experience with this shameful company.

- Rather than "recommending Goldcar to a friend or colleague" (as their survey asked me), I will instead tell everyone I know and anyone I meet going on holiday to NEVER use this company or their parent company Europcar. They have been fined by regulators twice before, but this clearly has had no impact on their behaviour.

Goldcar is a disgrace - nearly all the reviews say so. Some people have been unlawfully charged a great more money than I have for damages they did not cause; that is terrible behaviour and seriously impacts people's lives.

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6:57 am EDT
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GoldCar Rental charge and need a report for this charge

Contract no [protected]
Customer 6663026
You have charged me for a scratch on the tyre I was told but did not scratch anything I would like a report for this
I also hired a vehicle immediately on the return of vehicle and the contracts prices do not match up you have an excess granted but there are other charges that do not match up
This was contract no [protected]

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6:45 am EDT

GoldCar Rental charges for damage

Hired a VW Polo from 19th to 26th October from Gran Canaria airport. I declined to take any additional insurance as I was only going to drive to and from my hotel around 25kms away. When collecting the vehicle I noticed the rear left wheel trim to be missing so I made a close inspection to check for any damage. None visible other than the areas already highlighted on the paperwork provided by the office in the airport.
I returned the car on 26th and parked up in the Goldcar drop off area. I again checked my vehicle and there was no additional damage in any way. Upon arrival home, I received a bill from Goldcar stating that they would be charging me €350 for damage to front bumper and rear wing. This is a total fabrication of damage and do not expect to be charged for this.

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1:18 pm EDT
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GoldCar Rental scam, fraud and bad business alert. avoid at all costs.

I booked a car rental online, through Goldcar's website (https://www.goldcar.es), on December 18th 2017 (booking/reservation number [protected]), for Cluj-Napoca. The pick-up and drop off dates were May 15th 2018 to May 18th 2018. The cost for the rental was 158.09 RON. I picked up the vehicle, declining the additional coverage option (Super Relax Cover), on the agreed date and time. I was charged on my VISA credit card (ending 3024) on May 19th 2018 for $40.22. The car I was assigned was an Opel Corsa (CJ-18-RDX). On May 16th 2018 at 4:15 PM I was involved in a car crash with another moving vehicle in Targu-Mures, Jud Mures. The accident wasn't my fault. The incident was without victims, both myself and the other driver being able to communicate and drive the cars together to the Targu-Mures Road Police Station.

I called Goldcar Cluj Airport office and spoke with a representative, which advised me to go with the other driver to the Road Police Station and obtain a police report and repair authorization. The accident was reported at the Targu-Mures Road Police Station, following the rules and regulations of Romania. Both, myself and the other driver, interviewed with police officers, took breathalyzer tests, a police report and repair authorizations being issued after a few hours of police investigations. The other driver was declared at fault, having their driver's license suspended for 90 days and fined a ticket.

I dropped the car on May 18th 2018 along with all the accompanying paperwork: police report and repair authorization, photo copies of the other driver's insurance policy details and insurer information; to Goldcar Cluj Airport office representative. I was assured that all the documents are in order and that I shouldn't worry about anything.

On May 24th 2018 I was charged $1364.39 (5393 RON) on the same VISA credit card (ending 3024) by Goldcar DEP. I have repeatedly contacted the Goldcar Cluj Airport office representative, on July 27th 2018, on August 2nd 2018, and on August 6th 2018, I also filed in a claim (Incidencias number 1705109) with Goldcar Customer Service Department about refunding the $1364.39 (5393 RON) amount. I have been in touch briefly with agent Tania, which refused to assist with my claim. I do not understand why I am still being charged for a cost of repairs that has been covered through the other party's at fault insurance policy and why Goldcar Cluj Airport is illegally withholding $1364.39 (5393 RON) of my card.

The work complaintsboard.com is doing is admirable and I am hoping that your team will be interested in knowing about such a happening, too. I would like to officially report Goldcar Cluj Airport for fraud, scam and bad business. Upon a more attentive look at Goldcar service reviews, consumer complaints and severe warnings, I think complaintsboard.com should check into this organization's operation. This is being a really poor experience personally which I am hoping that through your efforts may also help other past, present and future people. I will not let this aspect go and will continue in fighting to recover my money and also let the authorities of Romania know about the shady business these individuals are doing.

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8:50 am EDT

GoldCar Rental fraudulent claim and unnecessary charges.

Contract Number.[protected]

Customer Code. [protected]

I rented a car from you with above details. I had "Super Excess Refund" with the booking. In addition I had Insurance cover for the Excess.
Your Agent produced a list of charges for different repairs/claims, which amounted to many thousands of Euros and insisted that the Car was only Insured for 3rd Party and therefore any and all claims except 3rd party were payable.
This of course is a LIE, but in order not to enter into an argument with your agent/employee I decided to pay the extra insurance and claim it afterwards from you, as this is a blatant fraudulent claim.

Have spoken on the phone to your customer services and was told that I had the option of leaving a deposit of E1, 400 or pay for the extra Insurance, but this option was NOT offered to me as your agent produced a list of repairs/claims which added to many thousands of Euros and Insisted that the Car was only insured for 3rd Party only, which of course is a blatant Lie.
This meant that any claim would not be considered/included as excess and therefore Not covered either by my additional Insurance or the "Super Excess Refund".

I therefore demand a Refund of E208.86.

This must be actioned Not later than 3 days from todays date 25/10/18.

Failing to refund me, I shall pursue the claim through the courts.
Regards

Theodoros Laghos

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12:10 pm EDT
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GoldCar Rental reservation no [protected] - pisa airport - mr a hilton

during the hire of a car from Pisa Airport we had to change cars due to us suffering two punctures. Gold Car breakdown services we able to reserve a car at Florence airport but were unable to provide transport. I was however told to arrange a taxi myself and the money would be refunded.

We consequently arranged a taxi at a cost of EURO120 and picked up the car and continued on our holiday. I was told to submit the receipt when returning the car to Pisa airport.

On returning the car I gave the receipt to your team at Pisa and was told it would be paid within 7-10 days. This has not been paid despite two reminders to your Pisa Airport team.

Please expedite the payment as soon as possible please. My email is [protected]@gmail.com.

Thank you
Andrew Hilton

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3:36 am EDT
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GoldCar Rental car rental by interend, part of goldar

Dear mr./ms.,
A week ago I rented a car in Paris airport Orly by interrent, a part of your organization.
I choosed the cheapest one for €60 for two days, excluded the total cover, starting sunday 14th of october at 9.30 am and brought the car back at tuesday 8 am.
I made a deal full to full which meant that the tank should have been full when I got (the dirty) car, which wasn't(a quarter tank was missing) and brought the peugeot 208 back fully tanked.
I had to pay €101, - for full coverage, €10 for gps and another €141, - downpayment for the fuel.
I am still waiting for the last money to return but you understand that I am not happy with this situation. To pay more then €300, - for that car for two days...
If you don't reply on this message within two days from now on I will make this anounced in facebook and much more!
Roberto Groothuis

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11:28 am EDT
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GoldCar Rental condition of the car rental

Hello,

Client code - [protected].
Contract - [protected].

I collected my car rental I booked online, Thursday 11/10/18 from the desk at Murcia airport. I was told I had an up grade and given a card to access the barrier to leave the airport. Ticket didn't work and had to leave car at the barrier and go back into the airport, same happened to other people and a car build up started. Ridiculous! Then while leaving the airport in the hire car I noticed it was very slow starting in first gear and in second, but once I got passed 2 gear it was okay. Then at roundabouts it was evident that there was something wrong with the gear box. As I was using my phone for google maps the battery was low so I continued to my destination, La Manga resort. On arrival of the main gate the car would not go up the slope (hill). The security guy was yelling at me to move the car, but it would clearly not drive, as the gear box was gone. The security guy also tried to move the car and said it was broken, which I knew at this stage. I reported it over the phone which took ages and had to repeat myself. I had to walk with my luggage to my apartment extremely big hills. It took me 40 minutes arriving hot and bothered. I was told by this stage over the phone that it was to late for me to receive a replacement car (22.20) as the airport closed at 23.00 pm.

I had been told that the car was considered very dangerous and not road worthy and you are in breath of your own contract. I had evidence of this taken on the night as my security, should I need to take legal action.

I was told that a tow truck would pick up the car as it could not be driven. No one called me back. I changed and headed to the hotel to have something to eat, as it was now very late. As I passed the broken down hire car, the tow truck was there with security. I mentioned it was me who had rented the car, and then they asked for the keys, I had to then walk all the way back to my apartment up the hill to get the keys. By this time it was 23.00 hours, my first evening was ruined.

I was given a number to call the following morning. A guy called Ricardo gave me a so called local number for a taxi (0034-[protected]) and told me they would arrange to collect me and bring me to the airport. Number didn't work! Rang another number who were very helpful as I was told I need to get a taxi back to the airport to collect another car to the cost of 45 EUR.

I had booked to have tennis coaching for Friday/Saturday/Sunday, I was not prepared to miss my lessons.

I did not collect another hire car, and I would like a full refund of the cost of this car rental.

Thanks in advance for your urgent reply.

Kind regards
Allison Leece.

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2:11 am EDT

GoldCar Rental fuel charges and services

Hi #Goldcar - I recently rented a car from you at #MurciaAirport for 4 days and am extremely disappointed at the way my booking has been handled.
1. I was charged e23 for #airport taxes and some operation fee when I picked up the car. I have never in all my days of #rentingcars had that charge and thought it was a fuel charge.

2 I was told by the #Goldcar employee that was dealing with my booking that i was NOT to fill the car when returning it.

3. I returned the car with over half a tank of petrol and was charged e100. I have two issues with that - I would have happily filled the car if that's what I was asked to do. In what universe does under half a tank of gas for a #FordFocus cost e60 a meaning a whole tank costs e120?

4. I have raised this incident with the customer services team but am now being ignored so have no choice but to elevate this issue to #socialmedia.

#goldcarcustomers flying with #Ryanair #aerlingus #easyjet #flybe be very very careful when renting a car from this group - everything is not as it seems or as explained.

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5:50 am EDT
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GoldCar Rental not notified about extra charge to card

I hired a car off goldcar (regrettably) in Alicante in from 18 June to 29 June 2018. There was a small scratch on the front of the car on pick-up, which was smaller than the notifiable size of reportable damage on the handout i received at the desk. Nevertheless, i took a photograph and went on holiday with my wife and 3 small kids. I returned the car 10 days later in the same condition, i thought.

A week later i discovered a charge on my credit card of 354.80 for damages (4 July). I called costumer services and lodged a complaint about the charge. Some time later. after a lot of correspondence, i received photos of the damage. It was the same scratch as before, only this time is was slightly bigger.

My problem is not with the damage but the fact that i was not notified about the charge. The goldcar terms and conditions state that "In all cases, Goldcar shall immediately report the charge that was made and the reasons for it, giving the customer all the information possible."

This was not the case. I had to call and make several queries about the charge. I still have had no satisfaction from goldcar. I think that it is illegal for them to charge my card without my knowledge. Each incident i open gets a reply form a different member of staff who are not addressing the issue.

I would love help with this please.

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7:20 am EDT
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GoldCar Rental car rental booked at marseille airport from 8.10.2018 to 15.10.2018

I booked a Fiat 500 or similar for 8.10.2018 to 15.10.2018 via the Ryanair website. When I arrived at Marseille Gold Car office I was told by the Gold Car employee, Franck Emeresse, that I would have to take out their package in addition to the €77.48 I had already paid. Their package would cost €288! This was for additional insurance, not having to return the car with a full tank of petrol and car cleaning. I explained that I did not want any of these services. I have my own excess insurance. I always return a car with a full tank of petrol and ensure the car is clean. Franck Emeresse informed me that I did not have a choice in the matter. I either had to pay an extra €288, or I could not hire the car. He would not budge on the matter. I have hired many cars before and have no problem having a large amount blocked on my card in case I damage the vehicle, but I was told this was not an option. He also blocked €66 for petrol before he told me that I would have to pay the extra €288. This is a ridiculous amount to try and charge for a small car with one driver. I had no choice, but to cancel my booking. He would not refund my €77.48, as he said I had not cancelled in time. I wouldn't have cancelled, if they hadn't tried to charge me a crazy amount of money. I then had to go and find another car to hire from a different company. Consequently this proved to be very expensive, but not as expensive as Goldcar. I have tried to complain direct to Goldcar, but it won't accept my email address. It seems they try and make it difficult for customers to contact them.

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6:14 am EDT
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GoldCar Rental unethical behaviour

Hi,

I have just returned from a family holiday in Tenerife and can assure you that nothing has changed with Goldcar Car Hire as I have just been scammed.

I booked a hire car on line from Goldcar through an agent called ET Car Hire. I made sure that I paid for the full insurance package which included every eventuality - a total of £114.70 was paid for the week and for some reason I had to pay an additional 6 euros when I picked up the car.
We arrived at Tenerife South airport on the 9th October and made our way to the car hire office - which was a bit of a trek! We then had to queue outside the office for what seemed an eternity. Whilst queueing an unhappy customer came storming out of the office stating that he had been conned out of 200 euros for insurance. I assured my family that I had foreseen this problem and had already booked full insurance cover.

We eventually reached the desk and. True to form, that woman told me that I must take out additional insurance for 150 euros. I smugly showed her my paperwork which clearly stated that under no circumstances should I pay for additional insurance. She informed me that this was worthless and continued to badger - at which point I flatly refused. She then became very agitated and asked for my card to pay the outstanding balance and a fuel deposit. I produced my debit card (which is the exact same card that I used to pay for the vehicle) but she informed me that they do not accept debit cards, only credit cards. I told her that I have never owned a credit card so wouldn't be able to produce one. At this point she told me that she would accept a debit card if I paid for the insurance at 150 euros. Obviously I was extremely unhappy with this and at this point my son put forward his credit card to use. Guess what - she couldn't accept because he wasn't the main driver.
I knew that this was all just a scam so I told her to cancel the car and we would make our own way. However, she then told me that she would have to charge me for this as I had given less than 24 hours notice. Completely over a barrel!

I reluctantly had to agree to pay the additional insurance and a fuel deposit - a grand total of 287.86 euros!
When we were leaving the car hire site we did notice a petrol station right on the exit, so I said to my family that we would make sure to fill up at this station - to make sure we don't receive any additional charges.

We returned the car yesterday (15th October) and I drove past the hire place, took the car to the petrol station and asked them to fill it up. I paid for the fuel and drove back round to the hire place (less than ½ mile) and then made sure we cleaned out the car as I was sure that they would try to take more money from us. I gave the keys to an employee who went and checked the car and came back and told us that everything was ok. I asked about the fuel deposit and he informed me that I would receive a refund within the next few days.

We flew back to the UK and arrived home at 2.00am and as soon as I cancelled ‘airplane mode' on my phone I had received an e-mail from Goldcar with a statement attached. It seems I have been charged 10 euros for fuel filling and a 50 euro fine for breaching the full tank policy. This cannot be correct. In total the car has so far cost me around 350 euros for the week when it was advertised at £70 for the week.

I haven't slept since arriving home because I know that this is just a racket and they have totally ruined what should have been a nice relaxing family holiday.

I would urge your readers to take heed - DO NOT UNDER ANY CIRCUMSTANCES HIRE A CAR FROM GOLDCAR!

Regards,

Phil Massey

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Alexander Thomas 1976
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Oct 30, 2018 4:20 pm EDT
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Phil Massey, how I feel your pain! As pretty much exactly the same thing happened to me just last week, hiring from them in Alicante. Though rather than charging me for fuel, they've charged me for 150 euros for 'damage'. This is for a dent I showed their operative on collecting the car, who went over it with some kind of scanner and said it was too small to matter and that it didn't need recording on the paperwork. They've been fined twice by regulators, and can't help but feel that one day they'll get their comeuppance. Terrible, terrible company.

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5:08 pm EDT
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GoldCar Rental money wrongly taken from my credit card.

Contract No [protected]

Please read this review before you use Goldcar.
We hired a car from this company from 28.8.18 - 11.9.18, when on holiday in Nerja, Spain.
We picked the car up and were met by an extremely rude member of staff. He tried to tell us we didn't have the correct insurance, which was not the case, which clearly annoyed him and his manner after that was disgraceful. We were charged 80 Euro for fuel, which were told would be fully refunded to our credit card when the car was returned with a full tank of fuel.

We eventually found the car, with little help from staff. We checked the car with a fine tooth comb and noticed 2 small stone chips near the fuel tank. We marked this in the sheet given and highlighted it to a Goldcar rep to verify it. They point blank refused to do so, stating they were ‘too busy' and to sign and date the sheet ourselves!

Two weeks later, on 11.9.18, we returned the car to Malaga airport. As a precaution, we took photos and a video of the car, so as we had a record of handing it back with no damage. I'm so thankful we did this. Again, no member of staff around to speak to or hand keys to, they had to be placed in a box.

A few days back home and we noticed a charge on our credit card relating to Goldcar for £227.00 which had been taken off on 5.9.18, 6 days before we returned the car. After much frustration trying to speak to someone, they said it was for damage caused! How on earth could they have charged for damage when a) there was none and b) we still had our car on 5.9.18! Again, after an exchange of emails, as they won't talk to you on the phone, they sent a photo of the damage. The photo did show damage to a car, but not the one we had hired, it was a different registration number. We sent our photos, video footage and a photo of the rental agreement, all showing the Reg number of the car we had, which was clearly not the one in the photo they sent to us!

Since this last email proving they were in the wrong, we have heard absolutely nothing. The 80 Euros for fuel has still not been refunded either, and they were given a picture showing the fuel tank was full.

An absolute disgrace and Goldcar you should be ashamed how you are conducting yourself.

We are now having to raise this as a dispute through our credit card, meanwhile out of pocket and whoever did damage their hire car must be laughing their socks off.

DO NOT USE GOLDCAR THEY ARE CLEARLY DISHONEST AND HAVE NO CONCERN WHATSOEVER FOR CUSTOMER SERVICE.

GOLDCAR, WE WOULD APPRECIATE THIS MESS SORTED ASAP AND AN APOLOGY FOR YOUR MISTAKE.

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8:29 am EDT

GoldCar Rental unethical predatory pricing for insurance at marsellies airport

I rented a car for two weeks in Marseilles via the Ryan Air Website. The web site recommended use of Gold Car with attractive pricing for a two week rental plus a modest damage insurance .
My complaint is about the methods used by Gold Car's customer service desk in Marseilles to con me into purchasing additional full insurance at an additional cost of 315 euros. The customer services rep explained that if I did not purchase such insurance, Gold Car would secure a 1700 euro bond and that the currency cost to convert that bond from GBP to euros would amount to about 20%, that is almost the same amount as the cost of full insurance.
I was tired from the flight and disorientated and panicked. There was no wifi connection at the Gold Car Office. The only alternative appeared to be that of cancelling the purchase and finding another car to rent. I have raised a complaint with Ryan Air. Ryan Air says it's not their problem. I should have read the fine print. The "fine print" says nothing about the 20% currency conversion cost for the bond!. I feel the victim of sharp practice and seek at least a refund.

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3:26 am EDT
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GoldCar Rental deposit refund never received

My name is Ginevra Cecchetti and I rented a car in Malta for 3 days with your company on 05/08/2018.
Contract number: [protected]
Customer number: [protected]
I payed € 84.95 for Full Insurance.
PLUS I payed € 200 for deposit.
I returned the vehicle on time, with full fuel, without damage and without fines.
I'm waiting the refund of the deposit since 07/09/2018 but it has never arrived.
I opened a complaint on 15/09/1018 with Number: 1765274.
No reply and on 24/09/2018 I requested a reminder. Still any answer.
On 28/09/18 I sent an email to [protected]@goldcar.com, nobody answered.
CC contacted me only after my bad evaluation, and yesterday I received a notice for a refund of euro 121.71 but I PAYED euro 200 !
I'm exausted, it's the 13th of October and I'm sill praying for my refund, I'm so upset, I'm gonna leave complaints about you everywhere. I WANT MY MONEY BACK NOW AND A REPLY FROM YOU! IT'S A SHAME

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6:44 am EDT

GoldCar Rental extra insurance charged on collection of vehicle at london heathrow airport

on collection of vehicle when we were finally pick up after over an hour wait we arrived at your portacabin that i was told you had desk at term 3 then at raddison blue hotel, very poor service, when received by your very unprofessional and rude staff i was told the full insurance i purchased online with the car booking was not veiled and i would have to purchase more insurance now, If did not i would not get the car, I am contacting you get a refund for the extra insurance of 265.00 Sterling i was robbed of from Gold car hire Booking number B21739022 this seems to be a con by this company as the people in front of me got the same treatment having to pay for extra insurance, from David Austin my email address [protected]@gmail.com

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4:54 pm EDT

GoldCar Rental rude and arrogant employees and no explanation about the contract

On September 14, 2018, I arrived at Faro Airport at 10:30 p.m. and went to Goldcar rent-a-car to pick up a Fiat 500 that I had rented online.
I was taken care of by an employee named Cesil who immediately gives me the contract with the conditions of the car rental for me to sign. I asked them to explain some clauses of the contract and Cesil answered that if I had doubts, I could read the contract again. I asked once more to explain me the amounts involved, such as the deposit and the extra fuel. Cesil did not explain anything to me and still leaves the job every 5 minutes claiming that "he needs to get some air because I was asking too many questions." Because Cesil did not know how to speak Portuguese very well, I suggested that it was better to switch to English, which he agreed to, but he still did not take my doubts away and was constantly forcing me to sign the contract. Even worse, the other employee at Goldcar still told me to shut up and threatened that if I did not sign the contract at the time, I wouldn't take the car key. I ignored it and asked Cesil to see the car in order to inspect the conditions and confirm if it is as described in the contract. The other employee insists that I should just shut up, to which I ask for identification, and she responds very arrogantly to me "much pleasure, Alexandra." I was obliged to go to the park to look for the car without a key and without indications of Cesil or Alexandre about where the car was.
As I inspected the car, I noticed a dent in the left side and when I returned, I asked for this to be written into the contract. If I had signed the contract before, the nuisance would have been my fault, which had been a very serious mistake.
Cesil, in an arrogant and rude manner, when confronted with my request, threatens again that if I did not sign at that moment, I would not take the key. Since it was late, I signed the contract with the promise to make a written complaint to the competent authorities. Alexandra's answer, defiantly, was "do, do!".
As a customer and as a person, I have never seen such disrespect and such arrogance on the part of a company's employees. I am obliged to demand at least one apology and I hope that these employees will be duly corrected.

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3:03 pm EDT

GoldCar Rental extra charges addes to my rental

Rented a car from you through DO You spain...reference DYS-[protected] on 27th September from Valencia Airport.

Name Richard Adams.

I was told, specifically, that the €1162.96 to be debuted from my card was for the sole purpose of securing the insurance deposit for hire, I was told specifically by your member of staff that no other charges were added. I'm sure you'll appreciate my surprise when routing out the paperwork for return of the vehicle today that I found enclosed within a closed leaflet handed to me on the day of hire was an invoice, an invoice that was not emailed, presented, viewed or signed by me at any stage. As pointed out this invoice was placed within a leaflet in an attempt to hide it, I have found that Gold car have decided to add, without prior discussion or agreement, a total of €61.90 in additional charges for Smart Return (which we do not know the purpose of this) and 2 x new vehicle charges.

These charges have been deceptively, some would argue fraudulently, added without consent or discussion. Please ensure that the charges, totalling €61.90 are returned in full back to my card.

In addition to this Gold Car were unwilling to provide a copy of the. Terms and conditions in English despite us asking three times.

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7:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GoldCar Rental rental car made in line for faro portugal

Rental car made from france : pick up at faro airport for one week beginning september 30 to september october 7th.
-paid on line with debit card.. saw on client [protected] who ispossible online.. debit card and credit card.
Impossible to receive the car at faro airport, even changes to the name of the second passenger who detained a credit card!
The person at the desk at around 7 pm... not possible to reimburse... money lost and proposal of changing names.. renting going from 87 euros to 450 euros.
... came in bus... regarding this price
Need a refund for bad practice before further complaint to upper authorities
Two passenger: christian cervantes and josiane dettori.. you must have all the payment detail for a refund.

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Update by patricia grosset
Oct 11, 2018 8:10 am EDT

and ...surprise: impossible to send the entire complaint!to Gold Car renting to see

rent paid in advance and ..impossible to get the car at faro airport the 30 th of September fir one week...terms of contract not applied.
Debit card accepted for payment as is written on contract..but not at pick up.
client number [protected].
wanted to change the contract at desk in faro airport...87 euros paid already..new contract for one week raising to 450 euros for one week...!not taken of course..
need a full refund .and, complaint to higher authorities...and expect this message to be read in full this time .

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GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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Contact GoldCar Rental customer service

Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

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