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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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10:50 am EDT
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GoldCar Rental additional charges

Goldcar claim I drover nearly 24, 000kilometres in three days.

According to the receipt I have had €3, 600 deducted from my credit card for 23, 997 additional kilometres at a charge of .15 euros a kilometre for e rental April 20-23 at Nice Aeroport.

So one of the following is true

My Citreon C4 is faster than a Bugatti Veyron and drove ate 333kph non-stop for 72 without refuelling on 8 litres of gas.

I'm Superman and carried the car from Nice to New york, onto Los Angeles, down to Sydney, upto Delhi and back to Nice in three days.

Check out the receipt.

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9:30 am EDT
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GoldCar Rental car rental

To whom it may concern,

Firstly, Please see attached for picture.
I (Hugo Nelson) paid for what the clerk deemed as new damage (a scuffed bumper) of a Goldcar vehicle registration: OQ2326 which I hired in Malta (Agreement no: [protected]). Date 8 April 2018.
I cannot see why I had to pay for the damage separately upon return of the vehicle since a deposit of Eur 2 500 was paid upon hire. Can this be released as soon as possible please?

Secondly,
The nature of the damage is very minor. When the total amount for the vehicle hire for 10 days (Eur 463.22) is compared with the amount for the scuffed bumper (Eur 487.34), one sees that the damage charge exceeds the rental of 10 days and leads one to question whether this is a fair bill?
The charge seems exorbitant.
Could your organisation please consider reducing the amount charged for the damage?

Sincerely Hugo Nelson
(email: [protected]@hugonelson.com)

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8:11 am EDT

GoldCar Rental unethical behaviour - reservation [protected]

we hired a car from Goldcar on the 31 March 2018 at 21:00 from Alicante with a drop off at Murcia 6 April at 18:00.

The car was not the one we ordered she said at the desk your car has been given a way so you get an older car sorry.

We checked the car over and took photos which unfortunately did not take well due to the dark.

When we returned the car after having put only 75 miles on it they said we had damaged the drivers seat with cigarette burns, neither of us smoke, we had curbed a wheel and damaged the back bumper.

When I told her we hadn't done this damage she laughed and said welcome to Goldcar.

We have now been charged £760 from my credit card however I believe these damages would have already been charged to the last driver.

The card had 9000 miles on it the inspection sheet had no marks at all which I find hard to believe.

Under the Freedom of Information Act 2000 I would like to see previous inspection sheets and damage costs. If I don't receive this information before 30th April 2018 I will contact the Police and ask them to investigate Goldcar and its Code of Conduct.

I believe you have been totally unethical and disingenuous and whilst I have paid the damage I will continuously promote your company on TV, radio and media advising the public of your behaviour.

Michelle Clark

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9:17 am EDT
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GoldCar Rental overcharging

Having hired a car from 11/3/2018 to 30/3/2018, on return of car there was half a tank of fuel left, since being back in England I have received an E-Mail, stating I will receive a payment of 27euros for the fuel left in tank On receiving my card statement it appears you have added on 27 euros when it should have been deducted? Can you please rectify this. Thank You

Mr M Degville

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9:25 am EDT
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GoldCar Rental awful service/awful car/a complete rip-off

On the 17 march 2018 I rent a car in Venice airport . Service was awful and the car was even worst.
They gave a car that had one bulb not working. considering that it was 1 am we rejected the car and ask for a new one. The customer agent disappeared so I had to go around the block to find him. He then gave us another car which was completely smashed and he said not to worry since we had just paid for a comprehensive insurance cover.

We were ask to leave € 1500 for the deposit. Is this normal?
I had the impression they were forcing people to buy expensive insurance!
It's 4 days that we returned the car and we are still waiting for the refund on the payment that we've made on fuel

I will never rent a car from them again

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6:06 am EDT
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GoldCar Rental non responsive customer service - unwanted automatically induced changes to reservation

Last week I made a reservation for a small car (BB). The system automatically upgraded for free to a medium size car (D). I didn't want that, as the hidden costs would be higher. So I contacted the company by email, which I prefer over phone contact for legal issues.

The company doesn't respond at all, even though I sent them a reminder a few days later.

The reservation number [protected] is in the subject line of my emails.

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Update by Hier
Mar 26, 2018 3:08 pm EDT

Dear Victoria,

Thanks for your response. What you are suggesting will not work out since your system does not allow me to modify or cancel the booking. I got a standarized negative response from customer service. They carefully avoided to mention that the system had processed a booking that I didn't ask for.

So once again, when I made the booking, I did not see that the system had saved a D group for the arrangement. And as you say, this was not visible for me either because the price was the same. So I confirmed a reservation which was supposed to be a BB group arrangement.

I did not accept the D group and a contract is not legally binding if you altered its contents without explicitly asking my confirmation.

Either you give me a full refund or you change the contract to a BB car, as it was supposed to be.

Best regards,

Hier

Update by Hier
Mar 16, 2018 6:07 am EDT

The easiest way for Goldcar to contact me is to reply to my emails.

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3:26 pm EST
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GoldCar Rental I rented a car from goldcar in larnaca, cyprus. my confirmation number [protected].

On 24 FEB 2018 we arrived to Larnaca. We had paid the car rent in advance from 24.2 -4.3. We bought an insurance at the office, paid about 159 EUR. I said I want to go and check the car. The Goldcar manager said "No need to check the car, you have full insurance". It was already dark, som I didn´t check the car. The next day I noticed that the tyres were compleatly smooth, illegal without any tracks. I called Goldcar. The manager first said he can´t do anything, does not have any cars, can not arrange new tyres. After a long conversation he said that we can come to his office, 70 km from Paralimni where we staid to get his car, a smaller car than we had paid for, a Huyndai I10. On the highway the left front tyre exploded. Luckily we did not have an accident. I called Goldcar. After three calls he sent a guy to help us. We waited for 1, 5 hours. The Huyndai had also very bad tyres. I called the manager, I called Malaga several times on 27.2, I wisited the Goldcar-office in Larnaca 28.2, called Goldcar in Spain 28.2, but the call was cut and no one called back, the manager at the Goldcar office refused to give another car. In the same building as the Goldcar-office was a tyre company. I asked for a new tyre, but the manager said he can not give a new tyre because he is not the owner. He refused to give the phone number to the owner, said he doesn´t have it. This car episode spoiled our holiday, because we were not able to drive around the country as much as we had wanted. I have hired Goldcars for many years in both Spain and Cyprus, and newer had any problems. I have also told many friend that Goldcar is a good company. Now I can´t say the same anymore. I want compensation, 500 EUR, for the spoiled holiday. Please contact me.
I have added some photos. The first one is the tyre on the first car, a grey Toyota. The third photo is from the highway after the tyre eplosion. The last picture is the tyre on the Huyndai that couldn´t be changed.
Ulf Grankvist, Finland. uka.[protected]@gmail.com, +[protected]
Account nr FI3680002718600298

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GoldCar Rental goldcar rental alicante

I rented a car for 28 days in November 2017. Returned the car in the same condition as I picked it up. £1200 taken from my debit account and 7 days later returned to me less £400 for damage that didn't happen. the car returned with full tank of fuel, not refunded. I drove to Alicante airport twice on the second time I found the car I hired and took photos of the car with no extra damage that when I hired it. They e mailed and said I should claim from my own insurance. Hold on, if I did that then I would be committing fraud and telling lies as Goldcar have done with me. All I seem to be doing with Goldcar is going around in circles and opening incidence with them that they do not reply to other than the standard letter that everyone receives. They LIE and commit FRAUD and the insurance companies wont do anything about it because Goldcar is business to them. I need help and do not know where to turn.

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7:19 am EST
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GoldCar Rental extra unauthorised car cleaning cost

Yesterday February 23d we returned a car to Goldcar Spain (next to airport Santander)
Client number [protected]
Contract nr: [protected]
Today we get an invoice of 150 euro extra for "Check-In Major cleaning"
We do not agree with the extra charge of 150 euro! The car was returned in a reasonable clean status. A standard cleaning would be more than enough. We are returning customers and have rented cars from your company for 5 to 6 times in the last year. We were always very pleased but this particular charge feels to us as a rippoff. And for sure because the lady at the desk assured us that there would not be any additional charges! Could you please confirm that this charge will be disposed? Many thanks for your quick reply.
I already filed a complaint via the Goldcar.es website. Complaint number 1529674

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GoldCar Rental explicit fraudulent behaviour!

I rented a car for 2 days, from Friday 16th Feb 2018 night to Sunday 18th Feb 2018 noon.

The car had way more damages than the one noted on the check-in paper... it looks like a usual issue. So I noted every scratches on the body, and took pictures. I am a regular traveller, often renting cars, taking care of the check-in, even if I never had any issue... except once actually with GOLDCAR (already) charging once for a cleaning.

I never take the extra insurances as if worse case, if I was to damage the car, I would be using the VISA credit card included insurance.

I used the car only twice : to leave the airport on Friday, and to go back to the airport on Sunday. I was alone in the care, obviously seating at the driver's seat (read below).

On Sunday when I returned the care I was late for the plane, and said it to the guy (ouch). Still he took his time to check the car, went around, and went to open one single door, the right back door. Then he literally lifted the back seat. I was surprised he could do that, but then he closed the door and said "everything is fine" and handed back my papers.

My mistake here : I did not ask for signature / validation the care was return and everything was fine as stated. Lets rephrase : my mistake here, I trusted him / GOLDCAR company.

The two days latter, on Tuesday 20th Feb 2018 I receive notification from GOLDCAR that they will retain 455, 00 € for a damage on the car. I called customer service and was explained that the damage is not on the body, but in the car... the back seat being damage. This brought so clearly back to my mind the image of the guy opening the door and directly checking the back seat, which again has never been touched while I had the car.

The guy was actually planning his / company's organised fraud.

That back seat might have been damaged, but not by me, by a previous customer I guess. Goldcar might have not noticed it at that time, but they clearly knew when they handed the car to me. Why didn't they use the insurance they have on the car when renting it with additional insurance? I guess because this increases their insurance fees (they should have limits to respect with their insurance company). So what do they do? They wait for the next customer renting without an insurance, they take the deposit from his credit card, and tell him everything is fine when he returns the car. If the guy does not ask for writing confirmation on the return document -> they charge him. So easy. Yes but this is rubbery and fraud.

They will obviously not fly away with it. ECC should be made aware.

I also have a ticket with Goldcar customer service, a complain with Ryanair car rental (got the rental through them). So I will update on progress of the case. Who knows, someone might actually consider this kind of behaviour is not acceptable in their company and do something about it (in addition to refunding me).

Client number : [protected]
Contract : [protected]

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GoldCar Rental unethical behaviour / unauthorised credit card charges / no notification

I have recently hired a car from Goldcar Fuerteventura, and have been 'ripped off'.
The rental was from 17.12.2017 to 31.12.2017 to be picked up and dropped off at the airport.
I took photographs of every scratch and dent on the car at pick up and photographed the car at the end of the rental period to show everything was the same as when I picked it up, there was no one available to check the car over with me.
I also washed and hovered the car (as goldcar charged me £200 once before for 'extra' cleaning the car even though I had washed and hovered the car then, weeks later when they stopped the money there is no way to prove this, after my complaint goldcar reimbursed half of the money).
This time they have deducted 460.48 euro and have not even contacted or emailed me to say why they have charged me this, I only found out when my credit card bill arrived.
Is this legal? Can they do this?
Every phone number on their documentation is not a valid phone number, a voice tells me it is no longer in use, there is no email, complaints or customer service I can contact. I have found this complaints board site and am hoping this actually gets through to goldcar.
I have also complained to the Spanish tourist board, the Spanish government, the Gran Canarian government, the trading standards and a few other sites as well, as I am so upset about having this money stopped without any notification and for no reason as I have 'before' and 'after' pictures to show everything was in same condition returned as when picked up.
So how am I to contest the deduction of my money? I can prove the car was returned in the condition (if not cleaner) than I picked it up?
Can you help me?
If not who can I complain to within the Spanish government as Goldcar should not be allowed to get away with highway robbery.
I am absolutely amazed at the amount of complaints regarding goldcar and I will be informing everyone NEVER, EVER to use them, plus post reviews on every travel website I can find.
thank you
regards
D.W. Lamb

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Update by lambkaye
Feb 19, 2018 9:04 am EST

I rented a car from 17.12.2017 to 31.12.2017, picked up at, and returned to, Fuerteventura airport. Contract number [protected]

When picking up the car I photographed all parts of the car, including the scratches and dents with date and time on pictures. When returning the car I also took photographs of all the car to show it was being returned in the same condition.

I also washed and hovered the car before returning (as this is my normal practice to do).

Once before goldcar had deducted 0ver 200 euros for 'extra' cleaning, even though I had washed and hovered the car before returning it. However upon complaint goldcar did return half of this money back and I just let the other go as I had had enough of the gibberish they where giving at the time.

After returning the car on the 31.12.2017, I heard absolutely nothing from goldcar.

I had a shock when looking at my latest credit card bill as goldcar have deducted 460.48 euros from my account.

WHAT FOR?

IS THIS LEGAL?

I haven't been informed about any deductions from goldcar, I haven't heard from them at all !

I have photos of before and after rental to show car was in the same condition upon return as when picking it up, plus it was in a cleaner state after the wash and hoover.

I have contacted the Spanish government, the Spanish tourist board, the European trades and standards, the Canarias Government and the Canarias tourist board because this is NOT RIGHT what has happened.

Goldcar should NOT be allowed to get away with the bad practice they have which can be seen on the complaints board and other web sites.

goldcar do not have a review section on their web site, oh yes they do, all give goldcar 5/5 on the Fuerteventura site, but there is no way anyone can add to the reviews so I wonder who put these wonderful reviews up in the first place because all what I have now read today is the complete opposite !

Can somebody out there help me fight my case against the bad practice of goldcar.

I am going to post the above on every travel website I possibly can to save someone else having the shock I received this morning when opening my credit card bill.

regards,
D.W. Lamb.

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GoldCar Rental car rental

rented car for 3 weeks through travel agent in Canada
picked up car at Airport in Faro, Portugal on January 23/18
pressured to buy extra insurance even though we thought we were covered by Visa, assured this would give us total peace of mind about the car
charged extra for driving to Spain, although was previously paid by travel agent
staff were not friendly and when requested a staff person grudgingly showed me how the emergency brake worked and' about pressing clutch to start car
returned car Feb. 14 and no staff person wanted to check car
150 Euros taken off Visa for major cleaning, car only needed a little vacuuming as we had used it for 3 weeks.
This 150 fee should be illegal and was not warranted
would never recommend Goldcar

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GoldCar Rental unauthorized credit card charges

Contract number: [protected]

We rented a car from goldcar in faro airport and collected the car on january 30th 2018. The car we got was a fiat 500 16st88. We inspected the car when we collected it and could find no obvious damage.

We gave our credit card details and were charged €44.41 which we were told was for tolls, airport tax, etc

We returned the car to goldcar in faro airport on the 6th of feb 2018 @ 8am. A goldcar representative came out and the main driver inspected the car with the goldcar representative. She pointed out a tiny mark on the windscreen, no more than a pinprick, not a crack or scratch or chip. She said the entire windscreen would have to be replaced and charged us €400.
We were extremely annoyed by this as there was no damage to the car, let alone €400 worth. We tried to question the goldcar rep as to how it could cost so much and asked could we get a receipt for the work carried out as proof. She was extremely rude and unhelpful and rather than answer our question she just said:
"stop making me crazy, it's 8am!"

We reluctantly agreed to pay the €400 and signed the invoice, even though there was no damage, as we knew we would be able to claim it back through our own insurance. Also we were getting nowhere with our queries and were under pressure to catch our flight home.
The invoice shows that the car had been fully inspected and that the only "damage" was the mark on the windscreen. The invoice was signed by both the main driver and the goldcar rep. We can provide a copy of this if necessary.
The €400 was taken from our credit card.

On checking our credit card account today (12/02/18) we realised that a further €403 had been deducted from the credit card. This is an unauthorised charge which was taken from our credit card without our knowledge, with no notification and no consent. This is an illegal transaction. Please reverse this charge immediately. We are already in the process of disputing this charge with our credit card company.

We attempted to contact goldcar in portugal today and could not reach them so we called customer service in spain. We were advised that the €403 was €400 for damage to the front of the car and €3 for tolls. We had already paid for the tolls and there was absolutely no damage to the front of the car whatsoever. The car was fully inspected by a goldcar representative and ourselves on the 6th of feb. Upon completion of this inspection the goldcar representative signed off on the car and stated that there would be no further charges other than the €400 for the windscreen.

Please provide us with a full breakdown of the cost of replacing the windscreen including evidence that this has been carried out, invoice from the mechanic and photos of the windscreen before and after.

Although we do not accept the new charge of €403 and will not be paying it, we would still like to see photographic evidence of the alleged damage and an invoice for the repair work required.

All of the above has been sent to you by email and we have already raised a query on your website https://www.goldcarhelp.com/en/

Please note if we do not receive a satisfactory response we will be taking this further.

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GoldCar Rental money taken from my deposit

I hired a car from gold car on 14 December to 18 December 2017. Booking reference ES826363440 collection and drop off at Alicante airport. I was told I had to leave credit card deposit of 1400 euros.
The car was returned fully fuelled and in the same condition as I collected it. I now have a credit card bill for £183.13 from gold car without any explanation of what I have been charged for. I did not authorise this charge and want to know what I have been charged for. I took photos of the small marks on the card when I collected it, just in case a dispute arose.
I would like contact from the company to explain why they have changed my credit card as I do not intend to pay the charge.
Contact me by email [protected]@msn.com
Do not send me phone number contacts as these at too expensive.

Regards
Steven Moses

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GoldCar Rental fine management fee. contract: [protected] double charge

European Consumer Center in Spain
Calle Príncipe de Vergara 54, 28006. Madrid.
GOLDCAR CUSTOMER CLAIM SERVICE

RE :
GOLDCAR SEVILLA AIRPORT

Dear Sirs,

I am still awaiting for your answer by email in writing why you charge me two times by 45 Euro ( 05.12.17. and 04.01.18.) ttl 90 Euros instead of 45 Euros only for administrative charges as fine management fee for hired a vehicle under contract No. [protected] between 20/11/2017 and 27/11/2017 .

Please do not send me some phone numbers as contact for additional charges which can occurred, .

DO NOT SED ME TELEPHONE NUMBERS AS ANSWER, BECAUSE PHONE NUMBERS WHICH YOUR GOOD COMPANY PROVIDING TO ME CHARGE ME 6 EUROS PER MINUTE !

I AM AWAITING ANSWER IN WRITING !

Awaiting yours.

Please confirm .

Brgds / Jurij Puh

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GoldCar Rental unauthorised removal of 500.00 euro from my account.

I hired a car from Goldcar Rental in Toulouse airport on the 30 November, 2017 and returned it on the 05 December, 2017. The sales person has informed me that there was some damage on the car and myself and my wife went through the damage and it was as noted on the acceptance form which included damage to the rear of the car. We did not damage the car during the time we used it and on return did not find anyone to inspect the car with us on the Goldcar section. We again inspected the car, before we left it, and know there was no extra damage to it. I knew they were slow to return the deposit, so I was allowing them a month to do so. To my horror, when I contacted a rep at Goldcar, I was informed the money was taken, without my consent or notice from Goldcar, from my account due to alleged damage to the rear of the car. I have e. mailed customer service twice and have as yet received any response.

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GoldCar Rental assistant at check in desk-further comment

Further to my complaint and your response of 19/1/18-I fully understand that I must leave a deposit if I have independent excess insurance- I have rented cars for last 20 years . What your assistant was telling us was " that the insurance issued by Ryanair was not adequate for basic insurance and that we must pay an addition-"only gold car company can insure cars from " gold car"-that is why you got a cheap car hire rate" I found this quite insulting. Gold car rate was only minimally cheaper than other companies and I have never been told such a thing by other companies. I have always had excess insurance and so always declined car hire company addition insurance to cover the excess. I can only surmise that the assistant was on some kind of bonus to get customers to purchase additional insurance. I have never been told that the insurance included in the car rental is inadequate as a basic insurance . This was my first experience of this.
It seems that this is company policy as my son had the same experience in summer of 2017.
You did not address my complaint in your response-0ie why was I told that the basic insurance at booking was inadequate as a basic insurance? One comment made was -"if you break your leg you wont be covered"

I really would like this addressed better than your initial response. It does not give me confidence in the company and right now I will not be inclined to use it again.
I look forward to hearing from you
Daniel O Connor
[protected]@eircom.net

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Update by Gwen O Connor
Jan 20, 2018 7:27 am EST

I have commented on your reply of 19/1/18. I look forward to your response. Perhaps you might tell me your policy in dealing with clients at the check in desk when they have private excess insurance.
Daniel O Connor

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GoldCar Rental assistant at car hire desk

I booked a car( booking number FR869085680 )with the company Gold Car on Ryanair.com site( cartrawler being the provider) fro collection at Nice airport. When we went to collect on Sunday 7th Jan the staff member told us that the basic insurance provided by Ryanair/CarTrawler was not applicable to that company car and that no one else can provide insurance but Gold Car. She was very aggressive to all 4 clients who were collecting cars at that time. I declined to pay more basic insurance as I considered that I had got cover when making the booking. and as I had annual additional excess insurance felt sufficiently covered. She was quite frightening to deal with and despite not agreeing to take more insurance we felt quite nervous taking the car. I would not use that company again.
My son had the same experience in 2017 and was bullied to paying out more money for what he understood was covered when making the booking.

Can you please confirm the insurance position when making car rental booking? I live in Ireland and car rental was in Nice airport on 7/1/18
Signed Gwen O Connor

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GoldCar Rental unauthorized credit card charges

• Booking number DYS-[protected] (with the company Goldcar/Rhodium car rental company - contract number with Goldcar/Rhodium [protected]).
• Pick up on Nov 10th 2017 at 20:30 at Alicante Airport
• Drop off on Nov 18th 2017 at 06:03 in the morning at Alicante Airport.
• We returned the car in the same condition as we received it.

To our surprise, we got an email from Goldcar / Rhodium on November 20th 2017 to inform us that damage/scratches were detected - the same scratches and damage that we reported when we received the car on Nov 10th and that an amount of 400 EUR will be deducted from our credit card!

At arrival on Nov 10th, we did a full check of the car, first ourselves, and after detecting quite some scratches/damage, we asked a Goldcar representative to report the damage when we picked up the car.
The damage at the rear was initially not reported on the papers we received from Goldcar/Rhodium Car nor was the damage in the front; but we noticed both scratches immediately, amongst others scratches /damage after very detailed investigation (with a flashlight!) by us.

The Goldcar representative was not very willing to report any damage. He did not feel like helping us, even if it was really quiet at that time.
So the representative was not willing to help and didn't want to report any of the damages as they were considered to small, but after insisting for quite a while, he reported the scratches/damage at the rear of the car and he sent us the confirmation (which we received on Nov 11th via email, please find attached a copy of the email).
The damage at the front was "not big enough to be reported" as well as some other scratches and damages we reported, even after insisting, he didn't wanted to report! So we left the airport both my wife and I, feeling a little bit uncomfortable but the employee assured as that "it was too small" and not a big deal.
These are the exact words of the person who did the checkup.

When we returned the car November 18th 6:00AM, we had to drop the key in the Goldcar/Rhodium postbox, as the office was not yet open (we had an early morning flight).

To our surprise, we got an email from Goldcar / Rhodium Car Rental on November 20th 2017 to inform us that scratches / damage was detected: the same scratches and damage that we reported when we received the car on Nov 10th and 400 EUR was deducted from our credit card.
We are now being charged for exactly the same damage/scratches that we reported when we picked up our car!
After some back and forth emailing, we were able to receive a refund of 200 EUR, as the damage at the back was indeed reported, but are still missing 200 EUR that has been charged for damage that was already visible at pick up but that the representative didn't want to report!

We have the feeling that we are the victims of fraudulent and corrupt practices of Goldcar/Rhodium (and the way they try to make money).

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GoldCar Rental unethical practices

I have booked and prepaid a car for rent sometime in September, 2017, category BB, a Fiat 500 or similar. When I got to their desk at the airport on the 28th November 2017, they said the Fiat 500 is not available, there is a Fiat Panda instead. I was not offered any choice, after travelling for a number of hours I haven't even checked if this is the same category I have booked and prepaid earlier. I have returned the car on the 2nd December, 2017, could not talk to anyone, just had to drop the key.

After returning home, I have checked on their website and found, that versus the booked and prepaid category BB car, the Fiat Panda I was given is a category AA car (https://www.goldcar.es/en/reservas/disponibilidad/) . I wrote to their Customer Service and got the following answer (email correspondence is in the attachment):
"I have investigated your case and I have seen that the office gave you a downgrade from a group BB to a group AA. However after reviewing the rate prices I have seen that with the policy that you have chosen on the moment of the reservation the group AA have a higher price than the BB and therefore no refund can be done."

The above suggests some worrying practices at Goldcar: they are promoting (even with price discounts) a higher quality car and when the service supposed to be delivered, they simply say that type of car is not available. If in airlines for example I was offered a Business Class ticket, which I order and pre-pay, the airline should grant me that level of service, irrespective of any price changes in the future or differences on the day of travel. Similarly, in hotels, if I book and pre-pay a suite, they cannot downgrade my room booking unilaterally.

All the above could have been acceptable, if they would have offered me a compensation, as I was requesting in my original mail. They simply refused with the above argument.

I have also asked them to provide me the contact details of their regulating authority where I can file an official complaint, they have not answered me, even after repeating my request.

I hope you are in the position to investigate these practices of Goldcar, in order to protect the rights of the customers.

Data of my contract:
Contract number: [protected]
Date pickup: 28/11/2017
Date return: 02/12/2017

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GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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Contact GoldCar Rental customer service

Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

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