Menu
GoldCar Rental
GoldCar Rental Customer Service Phone, Email, Contacts

GoldCar Rental
reviews & complaints

www.goldcar.es
www.goldcar.es

Learn how the rating is calculated

2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Claimed
GoldCar Rental has claimed their business profile
Get notifications about new complaints and reviews of GoldCar Rental. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

GoldCar Rental reviews & complaints 551

Sort by:

Newest GoldCar Rental reviews & complaints

ComplaintsBoard
P
10:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental renting a car

On 15 sptember coming from Begium I rented a car in Bucharest Airport three days for de price of 32.12 € car Opel Corsa. when I arrived at the Goldcar office they told me to bring the car in three days but after 9 am. I said I can't because i'm leaving early at 7 a clock, so I will gonna bring the car earlier, they said it is possible but they will gonna charge me more 40 € cause wil come someone specially just for me to check the car and to receive de keys. Me I didn't agree because on de site i've seen something about it and other companys have box letters where you can return the keys. The person in charge told me not by them an isn't other solution just to pay the extra amount. I was already to pay but then the guy told me to say at what hour sharp I will be there, I couldn't say exactly and I said that is not normal for rent company. Then he become very nervous and refused to give me a car, me I said I wouldn't go till i've my car because I paid for it. He answered very brutal that he will gonna call the police to put me out then he tried to lock me up in his office. I couldn't believe my eyes. Then he started his lunch behind the desk. Then I realized that I don't have any choice and I left without a car. Money that I paid i've never seen back. So 32.12 € gone away or theft I should say. Is not a huge amount of money but is about honesty and being polite to the customer.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
8:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental customer service

Unfortunately I had an accident in a Goldcar rental. I had paid for separate insurance back in England. I have paid the bill in Palma and I need a detailed report of the damage to the vehicle together with a copy of the invoice for the repair to claim on my insurance. I have emailed repeatedly, together with compiling a number of automated queries. I have also telephoned the Palma office. I keep getting copies of the information that I already have rather than that which I require. Follow-up emails addressed to individuals go unanswered.
I have had several notices to say that the email addresses I have utilised "will no longer be used to provide customer support."
I do not think that my request is unreasonable, but I am just hitting my head against a brick wall. I really don't wish to get to the stage of contacting the CEO but not sure what alternatives I have left.

See Incident Numbers :-
1341457
1366244
1366266
1443220
Contract Number:-
[protected]

Read full review of GoldCar Rental and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
H
H
Helen Jarrett
, US
Nov 30, 2017 6:45 am EST

I have already tried the link that you have mentioned which also garnered no response other than that which I specifically stated I did not need. However, after scrolling through MANY comments on Google searches, I found that a journalist had had a problem which was finally acknowledged and sorted via the Goldcar Facebook page! Thus, I DM'd Goldcar and VOILA ... sorted!
5 months down the line, everything was resolved in a matter of a week and I have received the full amount from my own insurance :)
I am prepared to continue to use Goldcar (now I know how to use the system), as I have been doing for 17 odd years. I shall still refuse their insurance however.

ComplaintsBoard
S
7:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental terrible customer service

Extremely rude worker in GoldCar name Bella (that does not wear a name tag).
My Booking Ref Number:- DYS-[protected]

Arrived to the airport of Seville airport on the 24.10 at 23:30-00:00 the Car rental was open as all of the rest, we booked the car through DoYouSpain.com, bought an insurance with them and fully payed for the car for two weeks, the woman at the Goldcar rental started explaining very rudely and aggressively that the insurance doesn't work and that we need to buy another insurance with them for 250 euro or have a deposit of 1100 euro on the card, we didn't have that amount on our card so we offered cash for the full insurance of 250 euro, to which once again she started to raise her voice saying -"Madame", -"Madame I told you, credit card credit card!" talking to me like I a kid, I fully understand the rules and that if it has to be a card its not a problem but I didn't have a lot of experience in car rentals and wasn't aware all that could have been explained in a calm manner. She was very very aggiated!
After that we made a few phone calls to get money transferred to our card for the amount of 1100 euro to give them the deposit, the lady waited a little and then started to say that is will be charging is another 40 euro because of the late arrival (after 23:00 and that she had to wait for us, even though there were other costumers that came after us that were also charged 40 euro also, but never mind that that is written down in their rule and just has to be know of.
That night we didn't manage to pay the deposit pf 1100 euro or pay full insurance of 250 as we only had cash and that is our fault, we decided we will stay over night in Seville as we didn't have much options, the lady said she had to close down and not mentioning the fact that the car will not belong to us next morning (we only had 6 hours to pick it up)
Next morning we returned to the airport and spending a lot of time on the phone to DoYouSpain which was very helpful actually and helped us find another car that we could rent, the prices were 3-4 times more expensive than we originaly rented. But we had to go for Goldcar again for 76 euros a day with full insurance (rented for two days) and then would have to return to Seville and change the car to Europecar. The rude lady was not there anymore and the other staff was polite.
We returned in two days to give the car back to GoldCar, the lady who was on the Parking Office of Goldcar was the same rude lady that was on the desk in the airport on the 24.10, she accepted the car from us went to look at it, my boyfriend asked her a question about the return of the deposit as the car tank being returned full, she didn't understand the question and was once again very rude replying with a -"what"? (not sorry, or I didn't understand your question…)

Once again noticing her rudeness I asked her for her name as she didn't have a badge on, she said -"For"? I replied that I wanted to leave a review.
She didn't give me her name and said that the name is on the contract that we are holding in our hands, which as we looked after clearly was not her name because she was not the one that gave us this particular car, as we took it next morning when she was not on post it was another lady and she knew that.

I went to the GoldCar office straight after and asked for the name of the woman who was on post outside in the parking they first told me that she should be wearing a name badge and I said that she wasn't and they thought that was strange and so did I because all of them were wearing one, they gave me the name, the name is Bella, if the name was not given to me correctly just in case she is about 165 m tall, very curly black hair, wears glasses.

As I told Bella that I was going to write a review, she could have got in trouble another colleague as I would have used the name of that person on the contract instead oh hers when writing the review but that didn't bother her. She wanted to keep clear of complains toward her.

As we were leaving the airport I seen another customer arguing with her outside on the parking, being very irritated as she told him to go to the wrong building or something like that. And hearing her talking with that rude tone again.

I fully accept our misreading and misunderstanding of the payment and timing of our contract, but this particular unhappy and angry worker should not be working in an office in an airport and dealing with costumers as its is clearly something she is not happy doing and not enjoying a little bit even tries her best to annoy the clients id say not helping at all, just because of that experience with her I will not be ever returning to GoldCar. And will not be recommending, terrible Costumer Service.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
3:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental unwarranted hire car charges

Previous complaint is absolutely NOT resolved.
I have been charged €520 for a missing parcel shelf that was absolutely not missing! Goldcar have even sent me a photo of the boot with the shelf in the picture! The complaint number was 1385443 and this is absolute fraud. You can see the shelf Goldcar claim I didn't return in the picture they sent me!

Background:
Arrived at Girona Airport (GRO) Aug 12th 2017 at 20:30 with my young family. rental reservation number [protected]
Was told I had to pay an extra €520 for an unpaid fine from a previous (2015) rental. They claimed the boot cover was missing upon return, and that 'special cleaning' was required (it was only a beach holiday, so would have been dust/sand at worst).
Saturday night, middle of August, so clearly I had no other options but to pay (on top of the €700-ish for the initial rental) the demand before they'd release the car. No other firms had cars available so I was left hugely out of pocket. This is on top of the usual rubbish about up-front charges for the full-to-full policy (incase you return it empty) and the extra insurance (even though I paid maximum levels of cover when I booked the rental in England.
Annoyingly I have used Goldcar many times since 2015 with no problem at all-it seems the 'penalty' was applicable only to the local Girona Airport desk. I will never use them again and if anyone has any tips for complaints procedures or claims chasing please let me know. I am requesting a full reimbursement of the extra money I have had to pay. The claim (which I had no choice to pay) is completely unprovable and no one from Goldcar has EVER contacted me to tell me what happened since Aug 2015.

Read full review of GoldCar Rental
View 0 more photos
Update by gregrutherford
Nov 29, 2017 6:43 am EST

This is simply not true. Your procedures may allow for formal feedback when returning a hire car, but in reality there is NEVER anyone available, and your system relies on a "drop off box" process, whereby zero man-management is needed and customers simply drop their keys off without looking at the fuel levels or the condition of the car. This is EXACTLY what happened on the 2015 rental, and indeed the 2017 rental too (Same airport/office).
Regardless, the case is now in the hands of my bank as a Fraud case. You have clearly sent me photographs of the rear of the car, containing the item you claimed to be missing (the parcel shelf), and so the HSBC fraud department are now taking care of this on my behalf, along with my legal representatives, and theirs too.

View 0 more photos
Hide full review
ComplaintsBoard
G
6:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental car rental

My name is Guilherme Peixoto and I rented a car at goldcar in Portugal (OPO) (contract nº [protected]).
I picked up the car in 10.10.2017 and returned it in 13.10.2017.
I received a massage arround 15 days ago saying that I would be charged 21, 35 euros in my credit card, in order to pay the road taxes.
Today I got a massage that says that goldacar couldn't charge this value in my credit card and I should pay it directly to the company responsable for the road.
Although the value of 21, 35 was already charged on my credit card in october 17th.
Therefore, i believe there is nothing else to pay.
I ask you to solve this problem as fast as possivel and get in touch to let me know everything is ok.

Read full review of GoldCar Rental and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
D
D
deliveryd2ds
, GB
Oct 30, 2017 6:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

DeliveryD2D, is best locally based Removal company and providing quality moving services in UK, and other areas, at competitive rates as an experienced Moving Company.
DeliveryD2D is the choice, if you want a reliable man with a van. We aim to be as flexible as possible so we offer a range of service levels which can include packing and unpacking services, Relocation Service, Moving and Delivery Service, Office and Home Movers, Logastic, Man and Van Service. Therefore we aim to make it as easy as possible for you. We are ready to assist you with any and all of your moves in the near future. We also offer very competitive prices for man and van delivery service with easy access.
Clean well maintained van
Properly insured
Hire Van with a Van from DeliveryD2D

For a quote or for more information please
call us [protected]
http://www.deliveryd2d.com

ComplaintsBoard
B
11:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental fraudulent act

Dear Goldcar,
To whom it may concern,
Our reference number: [protected]

My wife and I are not complainers but we feel that we have been Victims of a FRAUDULENT ACT and my brother in law is interested to the point that if we are not treated seriously he will be contact your head office for a response to be placed on his consumer programme. He is the programme producer and journalist the programme being the main consumer programme on British National Television.
Dennapa and I have used Goldcar for the last 3 years now and have always found your staff and service to be first class, helping us travel to & from our holiday home in Spain.
By contrast however on our last trip your staff behaved in a very different and unprofessional manner. We can only suppose there has been a change of policy within your company to those clients who have taken out and no independent comprehensive insurance online.
Our first problem was on arrival at Alicante Airport on 11/Oct/17 when we viewed our rental car, we became aware that the bodywork damage on the white Fiat Punto registration number: 8785JPN was different to that which was marked on our damage record chart. I went to your office in the car park to inform you that was the wrong chart. The time was 10:48 PM on Wednesday 11/Oct/17 Your office was closed when it should be open until 11 PM.
On returning the vehicle on Monday 16/Oct/17 my wife waited as we usually do to make sure the car was checked for additional damage to that which was noted on the incorrect damage record chat. After being told to wait 15 minutes for staff members, including a woman by the name of Flo, just talked together behind the counter when asked again if the car could be signed off, Dennapa my wife proceeded to explain to her about the wrong chart. Flo reluctantly examined The car and pronounced that there was an additional mark on the rear of the car, ignoring the fact that many of the marks on the chart weren't on this car. She was rude and told my wife that you would charge us €200.
I had been with my wife in the car for the whole five days. She has never damage any car in her 35 years of driving, or over the world, let alone in this car she is a very proficient driver. I went to speak with Flo and asked for her surname and she said "Flo is enough" she retorted. I tried to explain the situation and she was not rational. I went back to your car rental desk at the airport and they told me that one hour from Flo telling us it would cost €200, Our files wasn't closed and so don't worry.
Eventually the computer said the file had closed and handed me the chart with this one additional mark (no other marks as you can see). I asked to speak to a manager or supervisor and was told none were not available. A tall employee behind the desk informed me that as my wife had driven the car and the insurance was invalid and I explained that Dennapa is a driver on the contract not me. He then said the damage was possibly done while the car was parked, he had no details of our case. I was incensed as I had two of your staff check the car in this hour. Flo being one and a student employee José Maria who did not see the damage in these photos. This younger employee explained when checking our original incorrect damage chart against the car and admitting that it was incorrect because probably the car had been repainted since the chart was made! Impossible as you know because cars are rented out again very quickly as 8785JPN.
I kindly ask you to look into this case seriously. Look at our car and compare this damage photos and chat allotted to this case online. When you do I ask you to reimburse us the new penalty figure of €300.
If you don't respond my brother in law will be contacting your head office for a comment on his television programme. The whole experience has affected our perception of your company and perhaps Spain.
We wish you luck if our €300 will make your business growing in a short term so please consider on this matter.

All the best,
Mr & Mrs S Carpenter

Sent from my iPhone

Read full review of GoldCar Rental
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
6:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental unauthorised credit card charges for scratches to vehicle

Hired through Rentalcars.com received car from GOLDCAR Alicante 8 Oct 17. 3 day hire only drove to resort and return. Refused additional insurance so agent was very aggressive and warned me I would be charged thousands of euros for damage when I returned the vehicle. Returned vehicle undamaged three days later in daylight. Parked next to office and asked agent to inspect, he refused said they would do it later. Asked for my deposit return said it would be 5-10 days. Checked my credit card on return a couple of days later, they had charge £1000 for damage to the vehicle, never emailed or informed me, upon request they supplied photos of a few scratches on a dark vehicle, in the dark, bearing no relation to the car I hired, looked like photos of photos, different coloured images, maximised 200% so the scratches would have been barely visible without magnification. Absolute complete fabrication and fraud, there was no damage made to this vehicle whilst in my hire. Total fabrication. Scam. Theft. I want my money returned, plus charges. My reference is Subject: Re: GAP Comentario : 1422342 / Bono Agencia: [protected]

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
11:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental charges for damage already existing on collection and prepaid petrol

I booked a rental car through Aiport Rentals on 21.08. 2017.

I picked up the car on 22.09.2017 from Goldcar in Mahon, Menorca at 22.11 and there were three marks already shown on the car. I prepaid EUR 37.50 for a full tank of petrol, which I was advised not to fill us as I would not be reimbursed.

I returned the car on 29.09.2017 and the car was inspected and "Sam" an employee checked my sheet as OK and said my deposit would be returned.

On 02.10.2017 at 11.21am I received an email from [protected]@goldcar.com subject bar said MAH Notification - Contract [protected] which said
Dear customer,

Thank you for trusting Rhodium Car Rental for your car hire.

Attached is a message of interest to you.

Kind regards,

Rhodium Car Rental

(No signature, no header, office address, phone number or website address. The charge was not flagged up as pending . The email was not signed off by any person. They did not want to discuss this or even me to see it, by the way it was presented.

There was an attachment showing charges for 3 dents (already shown on car on collection) and petrol, totalling EUR 647. There was no mention of excesss or deposit. I had excess insurance already in place in the UK.

I called Goldcar's customer service line on 2nd October 2017 and was talked through the complaints procedure online and told to say that I had the check out sheet marked OK and signed on inspection and had paid for petrol up front. (Twice what I would use during the holiday).

I paid the outstanding balance showing on my card on 2nd October on my online banking website (Lloyds) and called the bank's Mastercard Department to say that a charge for 647 Euros may be pending. I was told that there was no sign of it being requested and I could call again if it showed up.

£588.78 came out of my credit card account on the same day, 2nd October 2017. It did not even show as pending and this is the same day that I raised my dispute. I have had no further emails from Goldcar since 02.10.2017.

I received one email acknowledging my complaint from Goldcar, showing Incident Number 1405857 on the same day, 2nd October 2017.

My bank's Mastercard department are challenging this for me. I am a journalist and have close family in Spain who work closely with government and speak fluent Spanish. When my money has been returned I am going to take further action as this has caused me stress, loss of earnings and time and I have incurred costs. I expect a full apology and unless steps are put in place to prevent honest customers being treated like this again, I will contact the Spanish Authorities as this is corporate theft.

Read full review of GoldCar Rental and 1 comment
View 0 more photos
Update by Sophie Sweatman
Nov 29, 2017 9:37 am EST

Thank you Victoria for your response and website link.

As a marketing person, I wouldn't call contact via a website "personalised" but thank you for your response to my complaint and it being resolved.

Best regards

Spphie

Update by Sophie Sweatman
Oct 25, 2017 8:06 am EDT

I have resolved my issue. Have you sent yours to Goldcar's CEO? Let me know if you need any assistance. https://ceoemail.com/s.php?id=78557

Thanks

Sophie

Update by Sophie Sweatman
Oct 24, 2017 6:40 am EDT

I've been refunded now. I wrote to the company I booked car through, Airport Rentals, my credit card issuer Lloyds Bank Mastercard and put a complaint through Goldcar's website. If you call +[protected] from outside Spain or check this page (which looks recently updated) https://www.goldcar.es/en/atencionCliente/ you need to log this with them and get an incident number. They still stole £600 from my account the same day I put the incident through and so am taking it higher in Spain.

Hide full review
1 comment
Add a comment
F
F
Fred001
, US
Oct 23, 2017 12:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have just had a very similar problem as you.
Received car with damage, pointed out on the check out sheet. Returned the car in the same condition. Then got charged for extra damage to the same place. ... on going.

S
Author of the review
S
Sophie Sweatman
, GB
Nov 29, 2017 9:38 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Fred001

Have you managed to resolve this? Write to the CEO via CEOemail.com and provide supporting paperwork if not. I also wrote to the aggregate site I booked my car through as a heads up and they helped too.

ComplaintsBoard
F
2:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental charges for damage to vehicle

Was previously a satisfied customer. Numerous previous rentals with no problem. Rented for four days in Faro on 12th October 2017. Picked up car late at night, unlit car park, no Goldcar person available to check the vehicle, stupidly did not check for previous damage, TRUSTED them based on past positive experience. When vehicle returned after 183 kms travel, attendant found scratch on front right wing and mark on front bumper. While in my possession, car was never exposed to damage. MUST have pre-existed my rental. Charge €427 against credit card, way over top for actual cost to repair, no come back. Desk operative as much as admitted that this was regular company practice, hoped things would be better under new Europcar ownership, "Goldcar is Spanish, you know!". Lesson learned, NEVER AGAIN

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
3:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental unauthorised charges

Good evening, I hired a car with you via autoeurope at Palma Majorca airport on the 2nd October and the car was returned on the 7th October. On returning home you have charged my credit card £158.96 on top of the agreed rental charge I have paid Autoeurope of £66.33. At the desk I was not informed once of any additional fees except a fuel deposit which would be returned when the car was returned with a full tank as it was. I have 2 witnesses that there was no mention of any other charges. You cannot charge people for services that have been withheld. I have instructed Barclays Bank to chase this up as I will not be paying these charges.

Jordan Abayahya
88a Springfield Road
Brighton

The car was a Opel Astra
9014JZR

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
7:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental returning deposit for fuel

Hello,

We rented Ford Fiesta (6095JPG) on Sevilla airport on September 29th and return it on Malaga airport on October 7th. The main driver name is Ivana Diklic. Contract number is [protected]. Since we had flexible fuel policy, 73 eur were blocked on my credit card. We brought back full, but I still have blocked this amount of money on my card. There is more than a week passed.

Can you please give me the information when I can expect money to be unblocked.

Thank you.

Ivana

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
10:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental scratches on rental car

We rented a car by happycar.When we arrived at Pisa airport we were told that it was Goldcar. First we had to wait an hour before the goldcar guy tried to sell us an extra insurance.
But that is not the complaint.
We delivered the car at the end of our holiday at the airport and we could only give the key back if we admitted to scratching the car which we did not do! We made a lot of pictures of the car when we picked it up do we can prove we did not scratch it.We had to get our plane so we signed under protest, that is on the form.
This has cost us €200 .
We want it back.

Read full review of GoldCar Rental
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
8:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental charging without touching any documents from the police

Helo, this is a letter to gold care that charge me with out Sending me any a copy of the original report from the Italian Polic the reservation was [protected]

“Greetings. I have not committed any traffic offense, I am requesting to send a copy of the police message to me. I do not know why you owe my account for something I do not know I did ! Why did not you send me the police report at the same time? I request that you send me the police report immediately. Also, what address did you give the police? To make sure the report really gets to me.”
My name Asher lev Mail: [protected]@gmail.com

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
8:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental goldcar contract no [protected] - registration number 9759jmm

Hi

I hired a car from 26/9 to 30/9/2017 [4 days]. Open Corsa was presented to me with a number of body dents and scrapes. I was distracted at checking over the various marks on the body I did not notice the snapped roof antenna mast until I got to my destination after one hour drive. It was blatantly obvious so I did not report back. Upon returning the car back at Almeria Airport I asked the rep to inspect the vehicle but she declined. As I checked the bodywork for damages I was happy to leave the car. I noted that I was charged 355.93€ to my credit card. After a few emails, I received an email, explaining that original email was sent to wrong address, alleging that I had damaged underside right sill panel that could only be seen by lying on the ground. I am convinced this was a pre-existing damage as I did not drive over any rough terrains. The damage itself was so older the 4 days [photos] that it was developing rust/corrosion around the area. I made efforts to explain but was shut down referring me to the contract I signed which makes me liable - end of story.
Goldcar claims the charges include repair, downtime etc. I have no doubt those clients used the car before must have paid for repairs and downtime with no actual repair was done.

In the circumstance, I should be given a full refund as I did not damage the car nor did I snapped the antenna. I have asked for the so-called bill for the repair as a proof but no avail.
Photo left below- I took to show missing antenna
Alleged damage photos centre and right below - sent by Goldcar
I believe this a scam as many of their customers have indicated in their reviews.
This is an appalling way to handle customer relationships. I shall steer clear of Goldcar - shame I have used them since 2015 as I am a regular visitor to Spain.

Read full review of GoldCar Rental
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
4:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental no response from goldcar on complaint

Dear,
The last year i've rented 3 times a car with Goldcar.
First 2 times by a broker.
That's why I decided to become a gold clubmember and rented the last car for Bordeaux directly with Goldcar.
Shortly after my reservation I received a quote from Ryanair for just the same rent which was 65 % better then the one I've got as a Gold Clubmember. To my opinion this is not acceptable. Goldcar price = 162, 78 €. Ryanair price is 99, 64 € for just he same car rented by Goldcar. See attachments.
Second they charged me a extra 40 €. I've had to ask the lady at the desk more then 5 time why she was charging this.
Her only answer was that I had to pay this because otherwise I would not receive the car. After all she said that it was the pollution tax which was charged by the French government. Cou! d be but on my invoice it's called a supplement vehicale diesel. Notting about taxes or whatever. I did not order a dieselcar so why do they give me a diesel and why charging extracosts for something I did not order?
Conclusion I've payed double of the price as a Gold Clubmember compared to the quote from Ryanair.
It's not that I don't want to rent with Goldcar because the cars are always without any problems.
But You must admit that my financial treatment as a Gold Clubmember is not acceptable.
I expect at least a commercial offer from Goldcar.
Kindest regards.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
2:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental abusive credit card charges

I am contacting you concerning an abusive charge of 40 euros in connection with my rental contract number [protected].
When renting the Sept. 23, 2017 at Seville airport, I told your agent that my plane was leaving at 3pm and not at 10am as originally planned. He answered me by mutual agreement that I could quietly bring back the car when I wanted, before noon the 8 of October, day of the end of the hiring.
So I reported the car at 11:30 am on the 8th of October and the receptionist told me that I was late and that I would be subject to late penalties. Despite my explanations, she did not want to know.
I explained to him that this was an oral, tacit, trusting contract. Trust between a customer and a company isn't it the basis of a healthy relationship and loyalty.
I understood that this was a closed contract and on that day I see that I was charged 40euros penalties for delay.
Here are my queries:
- I find that 40 euros of penalties for 30 minutes of anticipated and negociated delay which corresponds to the equivalent of 2 days of renting a car is abusive.
- I was honest with you, based on an oral contract, trust between me and your agent and I feel wronged.

I therefore require the reimbursement of these expenses without delay.

I hope I have received your understanding.

Cordially.

Mr. Barat

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
1:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental misleading service

We already had a full risk insurance so explained that at the desk at the airport. They charged us a new insurance anyways. All websites are nice and neat in your own language but when it comes to the bill its spanisch. With no correct explenation. Next to that 120 euros hidden service and gasoline fees.

All in all, zero points for goldcar. What a [censor] company. Never again.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
3:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental additional cost on my credit card

Contract No: [protected] Client no: 5295523

I hired the car in Italy.
please explain why i have had money removed from my credit card for the sum of £25.65?
I returned the car with no damage and a full talk of fuel, I have all receipts and documentation to prove this.
I would like a full refund asap and contact me on the below email address.

Kind regards.
Scott Banks

email" [protected]@gmail.com

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
2:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental annulation reservation due to late arrival at airport after cancelled flight

On September 29th due to the fog in Amsterdam my flight to Toulouse was cancelled. First possible flight arrived at 6PM in Toulouse instead of 11 AM. I have called the call center of GoldCar and their branch at Blagnac/Toulouse airport to report my delay, but at 6PM my reservation was cancelled. The staff and I called both their callcenter to activate my reservation again... no success; the call center just stopped the conversation twice. The consequence was a new contract at the desk meaning paying 500% of the original agreed fee and I will not get my initial payment back.
Client focus is very far away!

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
12:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental forced misled/mis-sold to pay for insurance because debit card not accepted as deposit

Complaint

To whom it may concern,

Booking Reference – Codigo Cliente – 1040003 Contrato - [protected]

I wish to make a complaint about being misled/mis-sold and forced to pay for insurance that I did not require or request. Please be aware that this is a crime.

I do not have an active credit card and so I checked on your website before booking that I would be able to use a debit card, it specifically says in YOUR terms and conditions that I would need to pay the full deposit amount on my debit card and that it would be refunded on return of the car. I ensured that my bank balance was enough to pay the full deposit amount. My booking was pre-paid in England on 14th June and there should have been no more costs incurred apart from fuel.

On arrival at the Goldcar Centre, the agent told me categorically that I could not use a debit card as deposit and I must pay for insurance or I would not be allowed to have the car.
This was very distressing as I thought it would be a simple process and all pre-arranged and paid for.

I agreed to pay the cost and signed an electronic machine that had no indication of what I was actually signing for but I was led to believe that I would be re-imbursed on return of the car.

On return of the car on 30th Sept another of your agents informed me I would only be credited back with 61.16 euros..?

In light of the lies your initial representative told me I would request a full refund of the insurance products that I did not need or request in the first place.

I expect a full refund in the amount of 260.95 euros. (vehicle returned with full tank).

Please be aware that this matter will be taken further if you do not comply as you are in breach of your terms and conditions

I trust you have all the information you require and this issue can be resolved quickly.

Sincerely

Tracey Lawrence

Read full review of GoldCar Rental and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
Mike Hynek
, US
May 22, 2018 2:12 am EDT

I find myself in the same situation. Booked a car online with a company called Go Spain. It is for car hire in tenerife, played for the hire and premium insurance, on collection was told the insurance was not adequate was forced to take out another policy. Now have the vehicle insured twice by two different company's. I wonder who will pay in the event of a accident!? Go Spain says it s policy I'd 100% adequate. GOLDCAR SAYS IT IS NOT. Between the 2 of them they need to sort this mess out and compensate me .

GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact GoldCar Rental customer service

Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with GoldCar Rental?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GoldCar Rental Customer Service. Initial GoldCar Rental complaints should be directed to their team directly. You can find contact details for GoldCar Rental above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about GoldCar Rental. Discuss the issues you have had with GoldCar Rental and work with their customer service team to find a resolution.