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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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8:16 am EDT
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GoldCar Rental fraudulent claim for damage - avoid at all costs

Contract No [protected] Vehicle 4641 JXC
The above vehicle was rented from Alicante for just under a month. Upon collection the vehicle had numerous small amounts of damage, not all of it recorded on the collection sheet. Before I left I asked a member of staff to record the damage but she refused saying that it was too small, but assured me that she would electronically update their system with other, larger damage that I found.
Before returning the vehicle, as I always do, I thoroughly washed the exterior and hoovered the interior. The vehicle was returned in an immaculate condition and to cover ourselves we took timed and dated photos of the exterior. Below you will see two pictures of the same area on the car - mine is the slightly darker photo clearly showing an undamaged car, the other GoldCars photo showing an alleged scratch. If you can blow up the picture you will see how 'false' the scratch looks! Even though we have submitted the photographic proof that the vehicle was perfect upon return GoldCar have charged us €200 for this 'damage'.
Without supplying any evidence GoldCar have also charged to our credit card €40 for damage to the interior?The interior was left perfect - it was actually cleaner than when we rented the car.
All emails and contacts via their website have been ignored and we are now pursuing legal remedies to recover the money.
We have been renting vehicles in Spain for over twenty years from Hertz / Avis without problems, this is the first and last time that we will ever use GoldCar.
I would thoroughly advise that before using GoldCar search the internet and read the adverse media reports about this company

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2:52 am EDT
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GoldCar Rental car rent bilbao contract [protected]

We had rent a car for 1 day at the offica in Bilbao. When we picked up the car the responsible at the desk don't want to comes with us to check the car. When we came the car, to check for damage the car was complete scratched and other consequences of attacks. So will tried to fill in the damage form as correct as possible. We brought the car back, then they checked the car and by change the first thing they cheched was a damage I didn't see at the pickup. This is a complete ripp off. I think they rent these damage cars en never repaired them, because everytime their will be somebody that will miss some damage.
A rent al lot of time cars, and the first time at Goldcar, but this is a company you can't trust. Below you find a lot off other complaints:
http://www.dailymail.co.uk/money/experts/article-2224704/Goldcar-car-hire-complaints-rack-Spain.html
http://www.complaintsboard.com/complaints/goldcar-car-hire-spain-c271520.html
http://forums.moneysavingexpert.com/showthread.php?t=2744712&page=1
http://www.thisismoney.co.uk/money/experts/article-2224704/Goldcar-car-hire-complaints-rack-Spain.html
http://www.reviewcentre.com/reviews236975.html http://www.lonelyplanet.com/thorntree/thread.jspa?threadID=2261435

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4:13 pm EDT
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GoldCar Rental unethical behaviour

I pre booked car hire via Expedia and received a confirmatory e mail and my payment was taken from my account. After arriving at Palma Airport and queuing for over 30 minutes at the Goldcar desk I was simply told that the booking had been cancelled! The Goldcar representative just shrugged and could offer no explantion, nor did he attempt to help etc. other than to offer me another rental at a hugely inflated price to the one I had already paid for! I contacted Expedia who said the booking from their point of view was live. I had not received any e mails from either company prior to this to say the the booking had been cancelled and no money had been returned to my account. To cut a very long story short and following a very upsetting two hours for myself, Expedia told me to go ahead with the new booking and that they would pay the difference once I submitted the new invoice. Upon my return I duly contacted Expedia, but it turned out Goldcar had charged me for CDW at huge cost and Expedia were disputing paying this. I had already taken out cover before my holiday with a separate company at a fraction of this cost. The Goldcar representative NEVER mentioned or asked if I required this, nor did he explain all the charges which were all in Spanish and by this time I was so distraught I just wanted the car as it was also getting late into the evening and I had a fairly long journey ahead. I cannot find an e mail address for Goldcar to submit a complaint and do not know how to proceed. Totally ruined the start of my holiday and now have this hanging over me. Completely unacceptable, but they have my money so I dont suppose they care less? CAn anyone out there help me? I would agree with everyone about the fuel prices - also when I did eventually get a car it had a huge dent and scratch along the whole one side of the car. I took a dated photo just in case and then queued again to report it to be told that they already knew about it. Probably get a bill for that too!? Waiting to be reimbursed for the fuel.
Contract [protected]

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Jayne Wood
, US
Aug 24, 2017 11:56 am EDT

Thank you for taking the time to reply. However, regardless of who was to blame for not having my booking (Expedia still insist it was live) you do not address my comments regarding the insurance cover that your representative at Palma airport charged without any mention - surely this is not legal? Also the car was damaged but no mention of this was made and I had to queue again to report it, only to discover Goldcar knew about it - why was it not mentioned to me as is normal before I found it for myself? Expedia are disputing the insurance charge and I may be liable which is really not acceptable especially as I had already pre arranged CDW and have the evidence to prove this - so it was not necessary for me to take it out with Goldcar?

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5:15 am EDT
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GoldCar Rental unethical behaviour, unauthorized charges

We have had 2 separate issues with Goldcar for contact #[protected] car rental at Marseilles Airport. The first is we were forced to take their insurance despite having excellent coverage already. We were told that we could either pay 125Euros or not take the car. We accepted that this may be an issue with the country and reluctantly agreed to the charge as we needed to get going and no one seemed to be sympathetic and able to truly explain why we needed to pay despite having 2 types of insurance.

When we returned the car, we refueled within 200 meters of the rental return. For some reason, 3 days later we received an invoice for 59Euros charging us for 9Euros of fuel plus a 50E penalty. We had completely filled the tank, so we are unsure where the extra several litres would be required. We returned the car on August 18 and did not receive notice until August 21, so we no longer have the fuel receipt, assuming all was well. The individual working for Goldcar checked the car before we left and assured us that all was good. If they felt more fuel was needed, they should have notified us at that time, but we know that is was completely full at the time of drop off. Perhaps a staff member drove it around before checking again?

We would like a refund on the fuel charge. I know that there is little that can be done about the false insurance charge that we were forced into but would like an apology for making us use a service that was not necessary or at least admit that we should have been given the option to put a hold on our credit card for the balance. No one has wanted to take responsibility that there was misconduct in this regard.

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4:48 pm EDT
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GoldCar Rental deposit not fully returned

I hired a vehicle on 4 August from Malaga Airport. On collecting the car I noticed a number of marks and scratches. The checkout form was amended to reflect this at the Goldcar office and signed. I have a copy of this and have attached. On my return on 18 August to Malaga Airport the cue to return the car was very long. Having a two year old daughter and knowing that she takes a little longer to go through the airport check-in, security and gates etc I talked to one of the Goldcar attendants and they said to place the car keys in the green box and the deposit will be returned. However, on returning to the UK £75 of the deposit has not been returned to me. Please look at the enclosed pictures and return the additional deposit. Thank you.

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8:42 am EDT
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GoldCar Rental car rental service in 'mafia" style

I booked a car with GoldCar before leaving for my trip to Malta, in the booking confirmation, for which I paid 17 euro only as booking fee, I received a voucher to be presented at GoldCar front office (at Malta Airport in my case) with the amount that I should have paid.

I specifically booked the car for midnight and neither in the confirmation or the voucher or somewhere else in their website was stated that I should have paid an extra fee for collecting the car after 10pm, that is what happened to me when I arrived at the front office.

I got quite disappointed for this extra money (almost 50Eu more, on top of 170EU for the car) so I asked explanation about it and the guy became very rude, he started shouting and threatening me.
Eventually I decide to just pay, and I started filling in and signing all the papers, then I received a second threat when I decided to not pay for an extra insurance, the guy stated that "serious problems could happen to me if I hadn't applied for the extra insurance..." but I was firmly convinced to not pay extra money, since I had in mind to make a video and take pictures of every single part of the car (that seems to be not sufficient anyway since they may charge you for mechanical problems).

After having completed everything, and paid, the guy told me to go with another person to the parking to collect the car... when I arrived in the parking another person showed up and speaking in a very threatening way he said that he was going to bring me to my destination with HIS car and that in the morning after he would have brought me the car that I rented.

Of course I started complaining because, first of all nobody told me about this, the guy at the front office did not mention it at all, and secondly because me and my friend planned to use the car to go around that night, hence we really wanted to use it at that moment.

The conversation got ridiculous when the guy in the parking said that was the normal "procedure" since, normally, "people go at home to sleep at night, and in the morning they go around"...
Me and my friend got very disappointed and we started arguing heavily and then the two guys in the parking started shouting and coursing and menacing us to tear up the papers and leave us without car or giving money back.

I can ensure everybody that will read my post that I've seen already the same behavior, sadly to say, in mafia movies... we got scared and we decide to step back and ask to cancel the reservation at the front office, since we didn't want to have something to do with them anymore.

We cancelled the reservation and I got the money back, except for the booking fee of course, but the amount that they blocked on my credit card as a deposit, 1900 EU, is still not released, hoping that I will get it back...

We asked the other rental services at airport and nobody had an available car for us, but for sure, they knew about the "GoldCar procedure", it seems they always [censor] people, always and everywhere.

Eventually this accident ruined a bit our trip since we managed to get a car only two days after, we got a very bad car by the way because it was the only available, and we had to pay for the taxi from the airport to our place in Malta.

I hope to receive my money back, I'm wondering if I can block the payment through my bank if needed...

To conclude, NEVER RENT A CAR WITH GOLDCAR, they cheat, they scam, they threat people... we should maybe report these things to the police

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9:14 am EDT
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GoldCar Rental car rental

Contract number- [protected]
Client code- [protected]

We hired a car from Nice airport during dates 22nd May- 1st June 2017 we had to pay a deposit for fuel which is fine however we haven't had this deposit back when we returned the car with the same amount that we received it with. I have photos of receipts if needed.
This simply just isn't good enough and I am very disappointed with the service we have received.

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ramez nassif
, US
Aug 13, 2019 5:24 pm EDT

very bad company, ripping their customers

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ramez nassif
, US
Aug 13, 2019 5:21 pm EDT

hello gold car staff,
My customer number is 1111763, my contract number is [protected].
I've rented a car from your brand in Pisa airport, i've picked it up on the 14/7 at 4:00 pm, i was told to return it on the 22/7 at 10:00.
i've asked your staff if i can extend it till 2:00 pm, they agreed to extend the hand over of the car till 2:00 pm FREE OF CHARGE.
he signed the papers as a written proof that it will be free of charge. when i handed the car the staff confirmed that everything is ok and the delay free of charge and he signed my contracts to confirm that everything is ok with the car and that they will charge nothing.
i've discovered that 3 days after handing over of the car you charged me 70 euros, i would like this money to be refunded please.
my email is ramgeorge@hotmail.com. looking forward to hear from you. I have the pictures of the contract signed by your staff that it is free.

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7:57 am EDT
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GoldCar Rental car damaged after my return and billed to me - final invoice with a incorrect amount

I rented my car the 10th of July until the 17th of July.

My client number is [protected].

I was charged with damages that were not there when I delivered the car, which is unacceptable. I was naive and did not take photos of my car when I picked it up and when I delivered it. Lesson learnt. Afterwards I was charged 200 euros (+ 56 euros for gas), but my final invoice from my credit card company was 376 euros from Goldcar without any explanantion.

I am having a very hard time submitting my complaint directly to Goldcar, due to me lacking information about my client code, which i am unable to locate.

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6:22 am EDT
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GoldCar Rental car rental mallorca airport

[removed]

[protected]@gmail.com

Dear Madam, Sir,

Booking Reference - [protected]

I am shocked by how I and my family were treated this morning at Palma airport at Goldcar.
We arrived at 1.40 a.m. The Goldcar desk was open but they said we had to wait until 7 am because we had not paid the 40 euros extra for an out of hours car. I offered to pay the 40 euros but was told it couldn't be done.
We stayed waiting through the night until 7 am. My wife and I and my three children, the youngest being 10.
At 7 Miglena served us. She said that we had no insurance and should take out insurance for over 200 euros. I said we were insured in part, because it wasn't legal to drive otherwise, but we didn't want the extra insurance. She insisted it wasn't extra but the only insurance. She warned us that any scratch on the car would be charged, even if not done by us. I found her bullying.
She then asked me to signs a screen, which I did, thinking it was related to the credit card, and then she asked me to sign a form that said the car was fine except for three marks. I said I couldn't sign without seeing the car.
She then said suspiciously that she had to change the car for another car and I had to sign again.
I explained that I didn't understand why she had suddenly changed our car and why I had to sign a screen again and wanted to know what she was asking me to sign. She wouldn't show me.
Then her colleague, a younger blond haired woman joined her in being rude to me.
Then I turned on my camera on my phone and explained that I was being asked to sign a screen that was blank and that I didn't know what I was signing, and was recording my signing as evidence of my concern at what was happening.
Miglena tore up my contract, said she wouldn't let me have the car and I would have to go elsewhere. She said she was calling the police, even though I had been polite, calm and reasonable throughout.
I phoned the helpline and a kind gentleman heard my story and he phoned the Goldcar desk and spoke with the blond women. After the call the refused to give me the car. I told the man this and he spoke with the woman again. She and Miglena still refused to give me the car. He then used my phone to speak to Miglena who still refused to give me the car. Again he spoke with her and this time she agreed to give me the car but only if I deleted the evidence of her rudeness.
I deleted the evidence and she then said I had to go and check the car and return to sign the document and get the key. I did this and was made to wait at the back of the queue to be seen again.
Then three police arrived and began speaking with Miglena.
The whole process lasted from 7 am until about 8.20.
It was outrageous and most unsettling for our children and a ruin of the start of our holiday.
I am 60. I am an archbishop. I have hired cars throughout my life and never ever have I encountered such an experience. It was traumatic and disturbing. In fact, I have never ever been treated with such aggression, disrespect, lack of humanity and lack of empathy by any such operative.
I ask for a full refund of the car hire charge.
I ask for an assurance that Miglena and the blond woman will be sanctioned and re-trained.
I ask for an apology from them for the appalling manner in which thy treated me and my family and for the distress they caused to us all.
Yours faithfully,
[removed]

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Update by Shimmering
Aug 23, 2017 1:55 pm EDT

I do not understand your response. You have not answered our significant complaints. Our treatment was shocking and we want to know what specific actions have been taken to put right what happened to us and to ensure it happens to no other Goldcar client.

Update by Shimmering
Aug 16, 2017 11:24 am EDT

This response from Goldcar does not respond to the substantive elements of my complaint and the unacceptable manner in which our family was treated. It had nothing to do with the specifics of insurance but how the Goldcar representative tried to coerce us against our wishes to take out an additional insurance we did not want and then tried to bully us into signing a blank screen not knowing what we were signing, and tried to coerce us into signing for the condition of the car without having seen it, and then, when we said we didn't want to sign without seeing it, said she was changing the car and wanted another signature, and then said she wouldn't hire us any car and ripped up our contract in front of us. It was disturbing, intimidating behaviour to an ordinary peaceful family on holiday. Why has Goldcar not responded to these shocking events? They apologise, but apologies without substance are words without meaning or effect.

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6:02 am EDT
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GoldCar Rental car hire alicante

Good morning, we recently returned from Spain. Prior to our holiday we booked car hire through Gold Car for our ten day stay, receiving confirmation via email of our booking .
When we arrived at Alicante airport we were informed BT the Gold Car operative that without our knowledge our booking had been cancelled apparently due to lack of availability. We were not informed of this and were unaware that the payment had been returned as my visa bill is set up to pay off in full each month. We were then told they could provide a car ( exactly the same one that was meant to be unavailable)! But not at the online discounted price. Our original price was £238 we ended up paying £507!
We tried to reason with the desk clerk, asked to speak to a manager etc to no avail. Due to the lateness of our arrival and the fact we still had further to travel to our villa we felt we had no choice but to pay and try and resolve it later . The card we were given with a contact number for complaints was useless, we tried visiting one of the local hire centres and I emailed the complaints line where the only response I had was to say that because we hadn't had a confirmation email (we do have one ) they would not consider any refund. When I sent copies of the email to prove the booking had been confirmed we didn't receive any further contact at all. That was a week ago and we feel we are banging our head up against a brick wall! I am also sending this to the Daily Mail as they have just done an article on British holiday makers getting scammed and Watchdog. Please advise us on what to do next.
Kind Regards,
Samantha Maltby.

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Update by Samantha maltby
Aug 16, 2017 6:00 am EDT

Where do I get a reference number from please? To be honest all of the information is in any correspondence sent through here. I have now had confirmation that the European complaints board is looking into our issue.

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GoldCar Rental car hire

Contact Number - [protected]. Although I have used you before I will never use you again due to you inflexiblility and lack of compassion. Most unhelpful, unflexible company. I have had to fly over as my father who lives out here is very sick. I got a one way flight as I didn't know how long I needed to be here for but I had to put a return date on the hire car. I flew into Murcia airport and picked up the hire car there. My father is now over the worse and I have managed to book a fight back home. Unfortunately there are no available flights out of Murcia so I have had to book a flight from Alicante. There is also a Gold Car office there so I thought I could call (even if I had to pay extra, to drop the car off at Alicante). My car is booked until Sunday (13th) and I am going back a day early (Saturday 12th) than I booked the car hire. Phoned customer service and have asked them because I cannot get a flight out of Murcia whether I can drop the car off at their Alicante drop off point. Answer was no because of the category of car! I DIDN'T CHOSE IT, IT WAS AN EMERGENCY AND I TOOK WHAT WAS AVAILABLE. No flexibility at all and I have used before but will never use again. Really unhelpful company...Be warned...lots of hidden charges too. Also took out insurance through the broker I booked through when I booked to find out it wasn't accepted at the desk so had to purchase another. You con your customers. I will review your service wherever I can so people see how unhelpful and inflexible you are. I have now got to drive to Murcia to drop off the car and then find someone that could then take me to Alicante. You have added to the stress of what has already been a horrendous week.

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GoldCar Rental car rental goldcar... many unpleasant surprises

FAO Notification - Contract: [protected]
Dear Sir/Madam,
Goldcar has turned out to be the worst and biggest cheat car rental company i have come across in 22 years of renting cars around the world. One charge after another keep getting added on at every step of teh way... one nasty surprise after another.

I will be exploring avenues of suing you for all these illegal charges. I am aware of the EU regulations for protecting customer rights in car rentals. http://europa.eu/rapid/press-release_IP-15-5334_en.htm

At the airport when I went to collect the car, you first charged me 359€ on top of the 200€ rental charges with full cover that I had already paid AutoEurope.eu.
In addition to that, you collected 132€ towards deposit for fuel and Via Verde charges.

This deposit has not yet been returned to me even 1 week after i returned the car.

On top of that, you have the nerve to send me emails from noreply addresses wherein you tell me I have to pay €7.15 for Via verde charges... and 30€ towards cleaning!

In what way do I have to pay 30€ to cleaning, when I have paid an extra 163€ for all risk cover? Where was this mentioned when I went to take the rental?

I am furious with your attitude and 100% going to find a way to make your company be answerable for this!

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GoldCar Rental very bad

I hired a car from auto Europe the for gold car when we go to Spain to pick up the car the woman tried to scared me into buying everything but I made it very clear that I was very happy with what I've paid in England. Our flight was delayed so didn't pick up the car till after 11pm we had a an extra £89 for this which at the time it seemed a lot but I was too tired to argue so I just paid it. but when I got home and looked at the receipt I found out that we were charged for a lot more than just that which I never ask or was told about when we picked up the car. I know but I was so disgusted by this and make me wonder who else have they done this to you and got away with. So if you are thinking of Home in car for these people I would read very carefully at everything before you sign because they will not tell you everything you're signing for because if they had told me I would not have signed it
Sarina smith kneil

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GoldCar Rental charged €1,500 for burn on passenger seat on vehicle at pick up (photographs proving same)

GOLDCAR - Incidencias - Nº Expediente: 1328463
Client code - 9634346
Contract Number [protected]

I have discovered on my Credit card statement that I have been charged
€1, 500 from Goldcar . I contacted Customer services who state that it was
for a cigarette burn on the passenger seat. This burn was on the car when I
collected it at Godcar Reus Airport and I have photographs with the Goldcar
car park ticket clearly showing the damage before I left the Gold car car park at Reus airport and it is date stamped . The damage was on the car before I hired it.
I showed this photograph tothe Goldcar Representative at Murcia airport who took note and said it would be ok. I am very dissapointed I have been charged this amount which I did not cause. I never received an email informing me of the extra charge for the damge, which is not fair practice. I want re-imbursement of my€1, 500 .

Photographs are available proving my assertion.

I have forwarded several emails with my photographs to customer services in in the past week with no response whatsoever. I want prompt action and refund.

Paul Pender

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Update by Paul Pender
Aug 29, 2017 7:04 am EDT

My Complaint has been resolved . Full refund of €1, 500 to my bank account. Hereunder is reply from Goldcar on 25th August :

Dear Mr. PENDER
Thank you for your email about your recent Goldcar vehicle rental and the subsequent charge to cover the cost repairing the vehicle’s upholstery (car front seat).
I have reviewed the photographic evidence you submitted and compared this with our own records which show that there was an error on our system. I apologise for the inconvenience and can confirm that we have refunded the difference of 1500€ to your credit card.
I hope this clarifies matters but please do get back in contact if you require further information.
Kind regards,
Tania

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I submitted detailed emails to CS@Goldcar.com along with photographic evidence. I also lodged an Incident report on the Goldar website. Eventually after several emails with no response I received an email from them confirming that my photographs show I was correct and they admitted it ws their error. I also submitted a disputed tranacction through My Credit Card Company as a secondary measure but It looks like my photograph was enough for Goldcar who conceded they were wrong. Very poor response time from this company. My advice : Don't use Goldcar and if you hire a car Ensure you document any damage before you leave their car park and take a lot of photographs of the vehicle with the Car Park Ticket from the company before you leave their car park to support your position.

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GoldCar Rental car rental - car refused to hand over upon paid reservation, refund denied

Client name: Regina Fulop
Reservation number: [protected]
Barcelona Airport
06/08/2017

I have been a loyal customer up until this moment of goldcar, i rented several cars from the same office and never had a problem before.

Today I arrived with an already paid reservation and I was told that the terms and conditions changed and i am not able to pay the deposit with my VISA or Mastercard debit card (due to being a debit card) nor pay it with my amex credit card (due to they don't accept, so eventually i couldn't get the car.

The day before when i made the reservation there was no mention about these new terms, I checked the payment conditions on purpose and nothing like this appeared.

I have to mention that i asked the officer at goldcar desk to call the office for me or make another reservation under my friend's name but he refused, basically all my proposals for a solution were refused. He only gave me a phone number to call which is an elevated priced number. Neither the phone person could say anything else than i heard before. He gave me though an email address to address my case to, which I did, but I don't know if anybody reads it since the email address doesn't show anywhere on goldcar's webpage.

Arriving home I checked the TC again, it literally says that the deposit CAN be paid with a debit card, I also checked the reservation confirmation which said the same.

I was trying to get in contact with Goldcar, but the customer is can be reched ONLY through the phone number I mentioned above. No email, no chat, no online complaint form.

I think apart from not being fair with an old customer, this is also a robbery that cannot stay unsolved.
I demand to get my money refunded plus the phone expenses covered for my 8 min call to an elevated priced phone number.

Thank you for your help.

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7:21 am EDT
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GoldCar Rental car hire

We are existing clients of Goldcar and usually hire from them at Malaga Airport. On this occasion we are flying to Granada airport (about 1.5 hours drive away) and whilst I entered the flight number for arrival correctly (into Granada airport) I entered the pick up as Malaga airport. As soon as I received the confirmation email, 2 minutes after the booking I called Goldcar to explain the mistake. They could not put me through to customer services and said I had to email. I emailed and suggested a cheaper car we could hire from Granada airport instead and also said we'd be happy to pay reasonable administrative charges but they have refused to do anything to help as the conditions say you cannot cancel. This is clearly a legitimate error and they can try to rent the car to someone else. I just want a reasonable solution as currently I am left losing £450 for a car hire I don't need. I also don't know if they are still considering my request so I don't currently have a car booked in Granada and the prices will only go up. I understand what the terms and conditions say but this is clearly just an error on my part. Why would they not show some flexibility to an existing and hopefully future client?

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Update by Pete Young
Aug 10, 2017 5:13 am EDT

Hi Victoria, thank you for agreeing to amend the booking. Actually after several phone calls one of your colleagues did agree that I could cancel the booking if I made a new booking in Granada. The problem is that it has taken so long to resolve there are now no 7 seater cars in Granada so we've had to hire a 5 seater which means we will need to take a lot of taxis and it will restrict our holiday. Also, the refund from the first booking still hasn't been made. So whilst I appreciate some belated flexibility the solution actually isn't very good at all. Also I followed your instructions above and could see no option to leave a query for the social media team. What I'd really like to happen now is for Goldcar to supply us with the 7 seater car we asked for in Granada within a few minutes of making the error on the booking. The booking reference for the 7 seater in Malaga is [protected] and the 5 seater in Granada is [protected]. Is there a number I can call you on please?

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GoldCar Rental goldcar, scam and dishonest, misleading company terms

We rented out car from this company online and paid 145 pounds quite a while before our holiday which was 19 jul 2017-28 jul 2017. We then arrived in Barcelona and showed up at the office stand of Gold Car at the airport, in order to collect our car and sort out paper work. We were then asked to provide a deb cart for deposit of 296.95 euros for the fuel and risk of damage etc. Id like to highlight that my husband and I specifically asked what exactly this payment was and we were reassured that it was only a deposit which will be FULLY returned if there were no issues with the vehicle. After the holiday we returned the car with a tank full of fuel, clean and in definitely pristine condition. The next I received an email from the company that I was refunded 112 euros, which isn't even half of the full deposit that we were promised to be fully refunded by the representative at the office in the airport. That's when began to research what exactly had occurred and realized that the company misled us into buying 'Super Relax' cover. At no point were we offered any kind of insurance or cover, we were only told that we had to pay a refundable deposit. I feel that this is such a scam and very low of the company, I am aware that this hasn't just happened to me but to many others and cannot believe how this company continues scamming so many people.

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GoldCar Rental car hire

I rented a vehicle for pick up from Murcia airport on 26/6/17 rental number [protected] and paid 54.47 euros ( paid before 26/7/17). On arriva at desk I paid another £30 .31 for admin costs( no upgrade). The goldcar rep kept 1250 euros on my credit card as I had my own insurance instead of taking the cdw extra insurance that they offer, I have done this numerous times with no problem. I returned the vehqicle at the end of rental on 07/07/17 and had the vehicle checked that tank was full of fuel and that there was no damage, this was confirmed.
On arrival home I checked my account and the £30.31 had come out of my bank as expected on 26/07/17, then later a payment of. £88.47 was taken by goldcar central. I would Ike this payment returned please before I take it further. Thanks in advance, george

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GoldCar Rental unknown cancellation and excessively inflated price

We booked a car for our holiday to Spain on 7/5/17 at a cost of £218.32. We had email confirmation of the booking ([protected]) ready for our stay. On arrival at Alicante airport on 31/7/17 we were told that the hire had been cancelled ( not by us, due to car unavailability) we needed a car and were told that the cost for the exact same one would be £507.89. ([protected]). It was after 11 pm at night and we felt helpless we have three children and needed to get to our villa . We have no issue with paying the fee even if it had to be slightly increased but not more than double! We will be taking this to the Ombudsman if we don't get a suitable response. Regards Samantha Maltby.

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Update by Samantha maltby
Aug 08, 2017 4:33 am EDT

Please respond to my last email dated 3/8/17. I will be interested to see what comment you come up with now.

Update by Samantha maltby
Aug 03, 2017 11:16 am EDT

We did get a confirmation of the booking from yourselves ( see attached photos) if we had had any correspondence from yourselves we would have sorted out another booking while still in the U.K. My visa bill automatically pays in full so I was not aware that the money hadn't gone out . It's such a scam as upon arrival the desk clerk offered us the exact same car we had pre booked which she said due to unavailability was the reason for the initial cancellation. We had to have a smaller car which didn't really suit our needs because we couldn't afford your price hike of approx 150%

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GoldCar Rental charged for damage to rental car that did not occur

Contract no. [protected]
Client code [protected]
I hired a car from Toulouse airport between 21-28 th June. I have now discovered that I have been charged 100 euros for damage to a wheel rim. This is not true .
There was no damage to that car created by me. One of the wheels did have some damage before we took the car and this is shown on the check done by Gold car when the car was picked up . I have the paperwork to show this. I also have photos to show the condition of the car.

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GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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Contact GoldCar Rental customer service

Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

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