Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

GoldCar Rental

Posted: Oct 10, 2017 by    

abusive credit card charges

Complaint Rating:  0 % with 0 votes
0% 0
1
Contact information:
United States
goldcar.es
I am contacting you concerning an abusive charge of 40 euros in connection with my rental contract number 11624548.
When renting the Sept. 23, 2017 at Seville airport, I told your agent that my plane was leaving at 3pm and not at 10am as originally planned. He answered me by mutual agreement that I could quietly bring back the car when I wanted, before noon the 8 of October, day of the end of the hiring.
So I reported the car at 11:30 am on the 8th of October and the receptionist told me that I was late and that I would be subject to late penalties. Despite my explanations, she did not want to know.
I explained to him that this was an oral, tacit, trusting contract. Trust between a customer and a company isn't it the basis of a healthy relationship and loyalty.
I understood that this was a closed contract and on that day I see that I was charged 40euros penalties for delay.
Here are my queries:
- I find that 40 euros of penalties for 30 minutes of anticipated and negociated delay which corresponds to the equivalent of 2 days of renting a car is abusive.
- I was honest with you, based on an oral contract, trust between me and your agent and I feel wronged.

I therefore require the reimbursement of these expenses without delay.

I hope I have received your understanding.

Cordially.

Mr. Barat
GoldCar Rental Customer Care's Response, Nov 20, 2017
Dear Maxime,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, I have checked that our social media team and Customer Services already assessed this matter and the amount has been refunded already.

We remain at your disposal for any other queries you could have.

Kind regards.
Victoria R.
Goldcar Representative.
Complaint comments Comments (0) Complaint country United States Complaint category Car Rental

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

GoldCar Rental Logo GoldCar Rental
Customer Care Service
Carretera Madrid, Km. 531.7
Sevilla
Spain - 41007
+34 965 943 186
View Full Information
Contact Us
bdomains.com
     

Reply to

Send