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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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12:47 pm EST
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GoldCar Rental unethical behaviour

I rented a car from gold car and was told the 216 euro was a deposit when I asked for what I was paying for. I should have known as every body that was being asked for to pay extra insurance was refusing it but the lady that served me did not ask she did not even speak to me, just handed me a docket and asked for credit card, I asked her what the payment was for and she said its only a deposit. I had rented a car some months ago and the girl that served me got very annoyed when I said I did not want extra insurance and that I had allready got cover elsewhere.
I also left my satnav in the car when I returned it, I rang from airport and the girl said they would be emailing me for address to post it to me.
A lot of time and phone calls to a host of different no have left me with no answers apart from "we are having technical problems at the moment can you ring back in an hour" and stuff like that.
So the full cost to a car from goldcar has come to about 490 euro all told.
My booking no is 9152981
Name kevin kavanagh
Date of hire 9 to 16 feb.
Just in case someone might get in touch with me.

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11:32 am EST
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GoldCar Rental car rental in fuerteventura

We just got back from a trip to Fuerteventura. Booked a car via Expedia, which I tend to trust - but it was with Goldcar (which I really should have Googled first - they are notorious scam artists). (Contract number was 8947935 - picked up 13/2/16, returned 20/2/16)

We showed up at their counter after 9pm, only to be told we needed to pay double the going rate for a full tank of petrol, PLUS an extra €127 for insurance! Politely declined the insurance, as we're already covered, only to be told that it was required if we wanted to take the car. (Others have said they were offered the option to have a "damage deposit" held on their card instead - we weren't offered this, but it was probably a good thing, as another traveller told us at drop-off that he had just been told the £200 "deposit" he'd put down wasn't going to be refunded!)

By this time, it was 10pm, we were on an industrial estate in an area we weren't familiar with (no way to get a cab), and our son was tired and cranky, so we very reluctantly agreed to the insurance. Imagine my face when we got to the hotel and I read the T&Cs on our booking - the insurance we'd been forced to purchase ("Cobertura Super") was clearly listed as an optional extra! Yes, their employee blatantly lied to us.

We were also told quite brusquely that the cost of any remaining petrol in the tank when we returned the car would be "refunded, automatic - in 2 hours" - needless to say, it's a full day later and no refund has appeared.

I've contacted both Goldcar and Expedia about this to request a refund for the petrol and unnecessary insurance - a total of €216.30 - but I don't hold out a lot of hope for a resolution from either one - so I'm resolved to spread the word as widely as I can instead. They put a real damper on the start to our long-anticipated holiday, and I'm still very angry about it.

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Kizzie Gipson  
Kizzie Gipson  
, US
Feb 22, 2016 5:50 am EST

Terrible Experience with Gold Car in Faro.

I booked through Argus Car Rental - be warned - you do not know which rental car company you get until they send you a confirmation - it was Gold Car. Terrible service - 50 minute wait - then a hard sell on insurance - and then the petrol trick - full tank / bring back empty.

Its pretty clear they put in low prices to the Argus and Cartrawler search engines to get the business and then recover the rest through extortionate pricing on fuel - how you can return a tank empty is beyond me - on average if people bring it back 1/3 full they are making an extra 45 euros on every rental.

Do not use Cartrawler or Argus if your rental is less than three days. These are the ones Gold Car really wants as they know you won't use much petrol.

Be warned! Skip Gold Car and Skip Cartrawler and Argus who are allowing them to get away with it.

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loki27
, IN
Feb 21, 2016 11:46 am EST

Hi..issue

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4:05 am EST
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GoldCar Rental car hire insurance rip-off

I have hired 50-60 cars over the past decade and i've always been asked whether I want to pay extra for comprehensive insurance - something which I always decline as I have my own car hire excess policy.

I picked up a car in tenerife airport at 8pm on the day of my arrival and after getting to my accommodation (10mins drive away) I realised that they had automatically added comprehensive insurance at a cost of over €120 for the 10 day hire. I didn't want this or ask for it - it was just added without my knowledge.

I returned at 9am the following morning to query it and was told i'd have to return again in the evening and speak to the agent involved directly. On returning a second time (I had better things to do with my holiday time but that's another story) I queued for nearly an hour only to be told that nothing could be done.

I stood my ground and said that wasn't good enough. Eventually they agreed to a refund of the excess but only agreed to refund €83 on the basis that I had had the car overnight and the excess cover for 1-3 days was €37. Again I said that wasn't good enough as I never consented to the extra cover and brought it to their attention at the earliest possible opportunity.

This was as good as it got though - I eventually took the refund and went away fuming. I have dealt with many car hire companies but will never deal with goldcar again - don't go near them.

After reading other complaints i'm wondering whether my remaining fuel will be refunded as per the agreement, and what other mystery charges will be taken from my credit card over the next few weeks. Scam company - avoid at all costs.

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4:04 am EST
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GoldCar Rental a company to strongly avoid!

Rented a car with an on-line trading site (travelsupermarket) and unluckily got a voucher for Goldcar. After this experience will never use this online marketplace again if I cannot select/verify up front which car rental company I will get assigned. By the way, I landed in Rome on the 19/12/2015 and I took the shuttle van to reach the rental company site, which is 10 minutes drive from the Fiumicino Terminal (very inconvenient especially when dropping off). I provided my voucher which was for a Group R car (Fiat 500L or similar) but Immediately they told me that no Fiat 500L were available but only Renault Clio (which is far smaller than the 500L). Actually these guys only run Renault or Nissan cars so there is no way you can have a 500L, giulietta, Golf, or similar when you get to them via a comparison web site. Anyway after some complain I requested an upgrade and they gave me a Cangoo for extra 50 Euros. After sorting the car, the annoying lady at the counter "Elisa" started to push and sell me the extra insurance, insisting and frightening me about the excess charges in case of an accident. I had to insist and rise my voice to let her drop the selling and she finally gave up. I might say never experience a most annoying desk attendant at any service desk in my life! Thinking this was over and ready to leave to pick the car, she then told me I had to pay advance refueling and that was 135 Euros! I mean 135 Euros for a full tank of a medium car? with the diesel price at Eur 1, 19 per liter in Italy, that was a complete rip off. Unfortunately with this company you cannot avoid to pay fueling in advance so be aware when you think you have found a deal with GoldCar because you'll pay the extra at the check in! I finally managed to leave with the car and when I returned it, then I had another great experience with the check out clerk! after looking at everything possible to report he just found a minimal scratch (that I didn't notice during the check in) in the rear bumper and he told me nicely that he had to report it to the customer services, but just for information. That wasn't meant to be an accident report but he had just to report it. I said that was strange. I double check with the guy that that "reporting for information" would have resulted into an extra charge on my credit card but he assured me that no, no charges on my credit card would have happened because of that report but customer service would have contacted me for clarifications. ...In fact, on the same day my credit card was charged by Gold Car for Euro 300! on the same day! for a scratch which can barely be noticed! BOTTOM LINE: This guys are absolutely a fraud. You have to be aware and very careful with GoldCar about the extra charges when you get the car and the way how they try to find reasons for extra charges for damages when you return the car. Staff attendants are aggressive and annoying both during check in and check out so I strongly suggest NOT TO USE THIS COMPANY for any rental, at least in Rome (my experience). After my experience I logged a claim with their customer support but still haven't received any response or feedback

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jimpap77
, GR
Feb 11, 2016 2:19 am EST
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Rented a car with their SITE.. After this experience will never use this CAR RENT company again.
By the way, I landed in Athens on 4/2/2015 and I took the shuttle van to reach the rental company site, which is 15 minutes drive from the airport and waiting for over 20 minutes the shuttle bus to come. I provided my voucher which was for a Group R car (Fiat 500L or similar) but Immediately they told me that Fiat 500L was DIESEL and had to pay more 12 euros . Available but only Nissan Note (which is far smaller than the 500L). . Although i bought an extra Super Relax insurance. Also they charge in advance for Fuel 53, 66 Euros and 18, 70 for Fuel Service (what does it means ? ). They say that what i booked, another person from the personnel when i returned the car said that I could change it (nobody told me that when picking the car)
NOT TO USE THIS COMPANY for any rental.

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8:13 pm EST
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GoldCar Rental car damage

I rented a car from Goldcar Alicante on 01/01/16 through Ryanair at the last minute as the trip was an emergency Hospital visit to my mother that had been rushed in after a nasty fall. I had to sign the car condition form at the desk before I even saw the car. On reaching the car and a quick look around it I noticed a small scrape on the rear bumper but as I had not even touch the car I assumed that the company would have paper work showing the damage from the previous customer . On returning the car I was asked about the damage and how it had happened. I told them that it was there on pick up but was told I should have reported it at that time. So don't make the same mistake check the car and report any damage before you leave. They charged me 200 euros for a small scratch . Thankfully I had taken out excess insurance in the uk. I will not be using them again. Contract Number 9137712

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Gerdy B
, BE
Feb 05, 2016 3:08 pm EST

This company is just a scam ! If you are not taking their extra insurance, they always try to blame you for some damage that you did not cause. Similar thing happened to me. On return they just refused to check the car but later they charge me 250 euro for a scratch that was definately not there when I returned the car.
Stay away from this company even if you have extra insurance.

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11:31 am EST

GoldCar Rental give me my money back

I will warn you for Goldcar Goldcar forced me 5/12 to take a second insurance and took 2x € 198, 30 from my account. ( I rented the car at Ryanair and took also the insurance I paid now about € 550, - for one week. I send 8 mails, I phoned several times, I send messengers, but till now, no reaction, that they are working on my complaint. ( The reaction "We are so busy with all the complains" One of my mails Send: Tuesday 8 December 2015 12:09 Aan: Customer Services FW: GAP Comentario : 860720 / Bono Agencia: ES576063370 ebs Mr./Miss. I hope you take my complaint now series. Contracto 9043225 Entregas a Cuenta 5/12/2015 20.46.03 € 198, 30 ( Maes) Codigo Cliente: 7993702 My bank account shows; 05-12-2015 GOLDCAR TENERIFE SURTENERIFE PASVOLGNR [protected]:46 BA 198, 30 Af 05-12-2015 GOLDCAR TENERIFE SURTENERIFE PASVOLGNR [protected]:41 BA 198, 30 Please give me my money back! J.A.Stekelenburg ( the Netherlands)

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hansjosien
, NL
Jan 05, 2016 11:38 am EST
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Please give me back my money

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4:47 am EST

GoldCar Rental car hire customer service

We write to advise everyone of the fact that we attempted to hire an economy car through Goldcar at Barcelona airport today. We had pre booked this through holidayautos however we were unable to collect the car as a result of the pre hire existing damage on the vehicle and the refusal of the staff member to give me a copy of the recorded damage ‎contract after they had signed to acknowledge the damage. I was told to quote "It was dumb to ask for a copy". When I asked for proof of what I had signed showing the pre existing damage I was told, again to quote, "F--k off out of the office". I therefore had no alternative but to abandon the hire and break the contract. Consequently I make this complaint as I believe they have pre authorized my card for 57.00 euros fuel and a 950.00 euros damage excess. This was an unbelievable situation where I simply asked for a copy of a damage contract and was told to "F..k Off"

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11:47 am EST
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GoldCar Rental car hire

Murcia Airport October 2015 - Very poor customer service, vastly overpriced tank of fuel, nothing like the car we requested, we ended up with a vehicle that was more like a van and awful to drive. Our flight was delayed so we were charged an additional 40 euros for late pick up. we had no choice but to take it at the time or we would've been stuck at the airport. The car was damaged and when we went back to have it checked the agent made us wait over 30 mins for him to get ready to leave work and lock up etc. Therefore technically we should have charged the 40 euros back for being kept waiting!? All together a disappointing experience that worked out way more expensive than expected. Will not use this company again. there were 3 other people waiting behind us to hire cars, when they heard the 40 euros excess charge they all walked away.

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10:03 am EDT
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GoldCar Rental car rental (lisbon airport office)

I rented a car (6-11 Oct 2015) under contract number 8873180. During the car return the "damage" to the door lock was noticed by a service man - but I was advised to go to the office to check if it was not registered earlier. I went to the office and under number B15 (12:10 pm, 11 Oct 2015) presented the contract. At the top of the contract there is a statement "check broken lock". The lady at the office checked and reported to me that this damage HAD BEEN registered EARLIER and said that "everything is all right and I do not need to worry". I had no chance to spot it during the car inspection at the check-out since that "damage" is in fact a slight dent near the car lock (the lock itself was working properly all the time). Despite that fact Goldcar took 350 euros from my credit card just a day later. I had to wait 15 days for their "comment" on the reason of charging and the reason was a "broken lock". In other words, they charged me for the pre-existing damage and most possibly, they will not hesitate to repeat this "trick" with the next customer if he/she only will not buy they expensive insurance. And yes, everything about the mandatory fuel cost (double priced) and a few hours of waiting is true, but this is still nothing compared to the fraud they do afterwards. My advice: AVOID THEM AT ALL COST !

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5:05 pm EDT
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GoldCar Rental charging 480 euros for already existing damages

I rented a car from Goldcar in Pisa airpot office on 15/10/2015 (contract 8892703). I refused to buy the excess insurance even if the employee was insisting. I received the keys at 22.30 in the evening and the report of the car indicated no damages. I was told to check the car for any damages but at that time in a dark parking place I couldn't see all the details and the car looked ok. I returned the car on 22/10/2015 at 6.30 in the morning because my flight was at 07.45. I parked the car to the company's available spaces and dropped the keys in a specific return box. After reaching home I received an email saying that the car had new damages (photos were sent indicating 1 minor skratch and 1 forced lock) and that I should fill in an accident form. The reality is that these 2 "damages" were already there when I received the car and I could not notice them. When I checked my vacation photos I saw that they were there from the beginning. Goldcar charged already 480 euro in my credit car without further explanations and after I replied to them that these damages were not caused by myself. This is really unacceptable and I request a refund of the amount (480 euro).

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Gerdy B
, BE
Feb 05, 2016 3:16 pm EST

Same thing happened to me. Trying to charge me for damage that I did not cause.
I have filed a complaint at both the European Customer Centre which fully agrees with me. After confronting Goldcar with this, they don't reply my emails anymore.
Also not Victoria R. Do not bother to contact her. This is just another scam from Goldcar. Pretending to be nice and helpful but in reality doing nothing at all.

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4:53 am EDT
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GoldCar Rental rental car damage scam to fault customer

Hello I desperately need your help regarding fraud I feel I have been victim with this company. I rented a car from them & filled out inspection report twice marking every detail & writing extra notes. The represantative (who now I know was the manager) helping me transfered my notes to a new paper saying that it was filled out in the wrong spot of the paper & too messy. She said I only need to put major things that are wrong & they don´t care about minor stuff. I said what is considered major & the definition can vary. I was worried since I paid for deposit with cash. She said like a major dent. So she asked & I said well there were a lot of minor issues a lot. She said so nothing major & then from my 2 sheets of paper only put with her own handwriting onto a new paper a note about cleaning. She assured me this was the policy about only major dents need to be marked & minor things didn´t matter. When I returned the car the inspector pointed out several of the issues & I paniced since when I rented car the girl had threw away my detailed notes replacing with no notes literally & now this guy who did not know the story was faulting me with issues. So I asked for the girl to be called & she came after I waiter for 2 hours & she said she remebered me but there is nothing she can do. She was the manager of the branch & she denied giving me the advice. I asked for them to replay the cameras but they refused. I have been frauded with 800 euros & truly need your help to stop such criminal business practices. The inspector also acted as if we were there to negotiate he first said there was bump in the back he wasn´t going to blame me but then he added that too so they totally frauded me & placed whatever was wrong with the car as blame to me I believe this was plan from beginning which is why they threw my inspection report away & replaced it with their own. Please send the following information to [protected]@ecrcs.eu Full name SATRA AHMADZADEH Country of residency UNITED STATES & IRAN Rental company name GOLD CAR Country rental took place in IBIZA, SPAIN Rental agreement number or reference 8838233 Summary of your complaint I rented a car from them & filled out inspection report twice marking every detail & writing extra notes. The represantative (who now I know was the manager) helping me transfered my notes to a new paper saying that it was filled out in the wrong spot of the paper & too messy. She said I only need to put major things that are wrong & they don´t care about minor stuff. I said what is considered major & the definition can vary. I was worried since I paid for deposit with cash. She said like a major dent. So she asked & I said well there were a lot of minor issues a lot. She said so nothing major & then from my 2 sheets of paper only put with her own handwriting onto a new paper a note about cleaning. She assured me this was the policy about only major dents need to be marked & minor things didn´t matter. When I returned the car the inspector pointed out several of the issues & I paniced since when I rented car the girl had threw away my detailed notes replacing with no notes literally & now this guy who did not know the story was faulting me with issues. So I asked for the girl to be called & she came after I waiter for 2 hours & she said she remebered me but there is nothing she can do. She was the manager of the branch & she denied giving me the advice. I asked for them to replay the cameras but they refused. I have been frauded with 800 euros & truly need your help to stop such criminal business practices. The inspector also acted as if we were there to negotiate he first said there was bump in the back he wasn´t going to blame me but then he added that too so they totally frauded me & placed whatever was wrong with the car as blame to me I believe this was plan from beginning which is why they threw my inspection report away & replaced it with their own. How you would like the rental company to put the matter right for you I would like investigation of the camera, managers, & refund of my 800 euros. I am not a rich person & need this money. What they did is wrong & they are a terrible rental car company. This business practice is fraudelant. Satra Ahmadzadeh

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Kenny Seeley
, US
Feb 10, 2017 5:40 am EST

Sympathies. They done the same to me in September 2015. Same response from the same rep Victoria R. I ask for proof to no avail. I gave them proof with no answer (Photos at drop of point) They also charged me for fuel not replaced although it was (Right up to hilt visually) 1 kilometer from drop off point. I believe the fuel gauge was tempered with by them because although fuel filled visually the gauge only registered 8/10 on gauge.
Stay away from these Scammers.

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10:10 am EDT

GoldCar Rental another customer well and truly screwed over

At the point of pickup it became apparent that a typo on my rental agreement left me a day short. I felt sure that GOLDCAR would be able to resolve this amicably? More fool me... this was how they dealt with it. Female assistant took my booking forms off me and after a short while (after I explained my predicament) literally chucked the paperwork back at me with words to this affect… …..You have booked this with a ‘cheap’ agent and you will need to contact them directly to make any alterations to your booking…. Ok so I spoke to the agent RENTACAR then I spoke to the assistant again, then to RENTACAR again. This continued for some 90 minutes by which time the agent could no longer talk to GOLDCAR central office as it was now past 5pm on Friday evening and the office was closed until Monday morning.. So to cut a long story short there was nothing that could be done No Extension No Refund No Alternative Not even if I accepted the loss of the first vehicle and paid again!? What really put the icing on the cake (NOT) was I could feel a sort of exuberance coming from this sad female ‘assistant’ due to the fact that she knew that we (family of 5 with children) were completely screwed.. No sign of sympathy or compassion or any kind of compromise whatsoever. (I’m sure this car (Audi A4 with satnav and full cdw) was rented out within an hour of us leaving the airport.) Well done GOLDCAR another customer well and truly screwed over In short as a company GOLDCAR (who owe their existence to travellers such as us) should be ashamed of this complete dereliction of duty, and as an individual this ‘assistant’ was a disgrace to herself, her company, and her nation. Fortunately AVIS (opposite counter at Alicanti Arrivals) were able to sort me out albeit at a somewhat higher price and saved us from spending the night in the airport…

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5:24 pm EDT

GoldCar Rental car rental credit card fraud

This summer I rented a car in Malta with Goldcar. When I presented my card, they informed me the card was not accepted. Then I offerered a second one. Also not accepted. A third one - not accepted! That was completely impossible. The credit cards were working well and had good funds. Without a choice I was forced to buy an insurance of 67 euro for 3 days! Then after I analysed the slips of my credit cards i see that the transactions were not rejected, but cancelled. I phoned my bank and they told me that the credit request appeared on their systems but that was immediately and automatically cancelled by Goldcar and my bank never made a credit evaluation for the transaction!
That was not all - I got an empty tank, instead of a full one (although my contract cleared stated full/full).
I made complaints locally and then online when I returned home - until now without success - they have not given my money back.
DO NOT DO BUSINESS WITH THEM
Pedro

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9:48 am EDT

GoldCar Rental misleading information re car rental

We arranged from online suppliers, Cartrawler via Argus care hire, to pick up a rental car at Reus Airport, Spain on September 12, 2015. This turned out to be Goldcar.

Contracte number: 8728887 at 11:29 on September 12 2015.

We waited in a queue for 1.5 hours after landing to get our pre arranged car. The process was very slow. During the course of the wait, three separate people, who had already been given cars, came back to comment on the damage they had found on their vehicle.
We had bought insurance from the website, Cartrawler, to be prepared for driving in Spain. When we reached the desk, we were told this insurance was inadequate and we would have to purchase Goldstar's own insurance. We disputed this, and a man in the adjacent queue spoke to us as he was having the same conversation with his desk clerk. We eventually had to purchase the insurance, as, when driving in a foreign country, you need to know that you are complying with the laws in that country. However, it is a criminal offence in the UK to insure the same vehicle twice, and presumably this holds true in other EU countries. In order to pay for this, we needed to use a payment card which was not the one we booked with. This cost us 44 euro to do, over and above the cost of the insurance. We were unable to cancel the original insurance as we were not in a position to phone or be in email contact - a fact which we are sure Goldcar exploits. This was coercion, as we were made to feel vulnerable at our first point of contact in the country, unable to change course or lose all of the money which had already been paid, as well as being made to feel unsure/ unsafe about the legal requirement of the insurance issue. As we went through the process, we recognised that it was exactly what we had seen happening to the customers who preceded us. The same actions, the same questioning attitude, the same incredulity and finally, the same outcome - using a payment card to give money to Goldcar, which was unexpected outlay. Many of these customers had also come prepared with documentation which we presumed to be insurance.
During this process, the manager who served us was absolutely impassive, running to what was obviously a well rehearsed script. Although she explained the reasons, they made no real sense, but had to be accepted as we had no way of checking. Similarly, as she explained the petrol system, she treated us in a disdainful way as if we were mentally subnormal, taking credit and debit card details which we then felt might be used for spurious charges not really incurred by us. She did not ask for the details of the code which the DVLA said was now required by car rental companies who are renting vehicles to UK licenceholders.
Eventually, we were given the keys to a Ford Fiesta. The car was so badly damaged that we could not even be certain if it was roadworthy. We have video of this if you require to see it. We complained, the manager was supercilious and said she did not know the condition of the car. However, the car was exchanged and the substitute was acceptable.
This whole process took almost 2 hours at the very beginning of our holiday, leaving us to worry about what might happen if we had need to make an insurance claim, if the Goldcar insurance was really adequate, if the vehicle we had rented was really roadworthy, what would happen if we needed to call them for assistance. The whole scenario left us feeling absolutely robbed, in broad daylight, by a company which obviously trains its employees to lie about the legal requirements for driving in order to extract money from the customer, as well as charge extra for using an internationally acceptable payment card.
Leaving aside the insulting way in which we were treated, we are asking for this incident to be investigated, a refund of the insurance to be given to us and a refund of the 44 euro charge for using a separate card to buy the extra insurance. Also, Cartrawler and Argus need to understand how Goldcar is operating (if they don't already know, and it would be impossible for them not to know!) and be persuaded not to trade with them, as it gives a veneer of credibility to Goldcar online.

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9:22 am EDT
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GoldCar Rental extra charge

I booked a car on April, 7 at Atlaschoice Car Rentals site ([protected]) and paid the contract. On picking the car at Lisbon on May, 5 at Gold Car Rentals I was charged 246.61 euros which I took as a deposit (the contract was in Portuguese). However there were no refunds to my bank account after returning the car. I asked the company to give me an explanation on the purpose of this payment.
I emailed the Gold Car and on June, 22 got a message (GAP Comentario : 679013 / Bono Agencia: [protected] tgg, signed Tamara) unveiling some records of my application but omitting explanations for "150e super relax cover".
On June, 23 I emailed to the company asking to clarify the point but got no reply.
On July, 11 I emailed the company again but again got no answer.
I claim compensation of at least that amount.

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Update by NickNick
Jan 28, 2016 2:23 am EST

The data requested are (as in the original document): Contrato 8020545 Matricula 82PO29

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GoldCar Rental extra 40 €

I rented a car in my last visit to Italy. I paid all amount of bill. after 3 month later. I see extra 40 euro money transfer to my credit cart. I sent three mail to the [protected]@goldcar.com. but nobody answer yet. Where can I complain this company.

thanks
serhat yanikoglu

( [protected]@izomar.com.tr)
Kontrat number : 7940952
Datı del veicolo : EY148EJ

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GoldCar Rental 3 hours wait and bad customer service

This is the complaint and answer to my complaint from gold car: 3hours wait to pick up vehicle!
Sent on our return from holiday:
Hi there. I would like to make you aware of the nightmare we went through with goldcar at lisbon airport: when we showed up to collect the car there was at least 30 people queuing, we placed ourselves in the queue. (Out of 5 desks only 2 were staffed). My wife after 30minutes went to speak with a lady from goldcar as our little 2 year old was getting relentless. The lady had a terrible attitude and barely could lift a corner of her mouth to pretend to at least smile and said that she has no clue why the queue is so long and said that she just started her shift, when my wife mentioned about our child, the attendant responded: I know it is not easy but you just have to queue and wait like everybody else. We waited for 3hours! Finally when I got to the desk and started the paperwork, the attendant (A different one called fatima, the other lady who was beside fatima was listening our conversation as glared at me a few times whilst she was talking to abnother customer) when I mentioned about my child, said: why you did not say so! We would have given you priority! I explained about the fact that 2 and a half hour ago we told her colleague but she abruptly told us to wait. It is the worst experience I ever had renting a car as we were appalled by the length it took to get the car and the attitude staff had was unbelievable, all other unfortunate customers had reservations therefore it is not something goldcar did not know about and in fact at least on 3 occasions more staff showed up at moments but not to speed up the queue but to relive their colleagues for breaks. This definitely spoiled our first day of holiday as I was upset, my wife knackered not to mention our 2 year old daughter.

On 26 may 2015 at 13:47, customer services wrote:
Dear customer.

Thank you for your observations about your car hire experience with us.
Your opinion is important to us and is the key to our commitment to fulfill our customer’s expectations.
Goldcar with its network of over 30 offices in five countries and a fleet of over 30, 000 cars, has more than 700, 000 customers like you. Goldcar has always been committed to innovation and new technologies to meet optimally to its customers and reduce the time of collection of the car so that our customers can maximize their stay.
Regardless of these efforts can occur outside goldcar circumstances such as limited space and parking at the airport for all companies in the sector, or the arrival of several flights at the same time generating an accumulation of customers arriving at once our counter.
We would like to thank you again for your time and your evaluation of our service.
We hope to see you again soon and remember, for any further information about your car hire, please visit our website www.goldcar.es
Kind regards
Customer services. Vicente
My answer to their probably template response:
Sorry but this is just not a good enough answer but just a pre typed template which I guess you use quite frequently and anyway did not cover all the points raised in my previous correspondance as poor customer service and bad staff attitude was not covred or at least aknowledged, it is not about sopace at the airport or too many flights arriving together... It is about being able to correctly staff your desks. 95% of people queueing had reservations therefore it could not have been a surprise for goldcar to have these customers turning up at the time they did and you failed in correctly filling your desks at peak times. During our ordeal we only saw x2 (Then 3 after 1.5hours we were waiting) staff working at the same time but you should have had double that ammount of staff covering as do most of the other (More serious and professional) car rental companies but this is where the difference stand isn't it? I have rented cars for the past 15 years and never had to queue 3 hours to collect the vehicle. I will never again use your company and will make sure to feedback via all the sites I generally use to either find a car rental or to give feedbacks on social media, to highlight my reccomendation not to use golden car by informing possible future users of the appalling waiting time and poor customer service received.

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GoldCar Rental additional charges on credit card!!

I booked a car via rentalcars.com on Palma de Mallorca on 9th April -16th April 2015. At our arrival at the car hire in Palma, the vehicle was already damaged which I informed the clerk at the car rental, before renting it.We documented the damages thru photos and a damage report. I have 7 witnesses to what was the status of the car both before and after renting the car. To my surprise I discovered that Goldcar has charged me with additional 843, 00 EUR on May 4:th. Have not yet received any explanation for the charges, have not receved any answer to my mail from Goldcar.

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D Manders
, GB
Nov 06, 2017 10:21 am EST
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Totally agree they have done the same thing to me at Arrecife airport although not for as much (€200). I now cant get any response from them at all, absolute disgraceful company that you should avoid.

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Mr. and Mrs.Angry
, US
Oct 08, 2016 4:35 am EDT
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You are a bunch of crooks. I take great delight discussing your behaviour at every available opportunity. Always advising people never to deal with you.

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Mr. and Mrs.Angry
, US
Nov 25, 2015 9:50 am EST
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Me too! They took 950 euros. Will not reply to emails. The Goldcar agent said the car was ok.4 weeks later my credit card statement showed they had taken 950 euros (650 english pounds) they say it's for damage to the vehicle, but there was none. They will not respond to my emails. Does anybody know their Head Office address, it's in Alicante, but can't find it on a Google search (why am I surprised). Also llokinf email address of any senior manager. How can they get away with this when we are all in European Union?
Any adcice gladly received. I cannot let this go, £650 is a lot of money and the agent said the car was Ok, which I know it was.
This is just plain theft.

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11:08 am EDT

GoldCar Rental steal of money

We booked a car via AutoEurope, which in turn booked through GoldCar (Goldcar, cheap car hire, Spain car hire, car hire, Alicante car hire, Majorca car hire, Malaga car hire, gold car, airport car hire, Goldcar Rental)

Why GoldCar ? I sincerely don't know, but this agency was the cheapest (here might be the beginning of trouble…) : €38 for 3 days insurance included.

We took the car upon plane arrival without any trouble, though the clerk at the counter insisted several times on our responsibility if we don't take an extra insurance (one was already provided through the autoeurope contract). We didn't take the GoldCar insurance, knowing we already took one.

When we brought the car back this monday 20 april 2015, the clerk who came to inspect the car (the same one that made the papers on our arrival) litterally jumped on a little defect from several meters away. The defect is so little (size of a dime) she couldn't see it from that far without knowing it, and indicated we did cause damage to the car and we will have to pay (nice way of treating customers).

Knowing we had a plane in less than one hour, it's quite hard to have your rights respected bu such an insultant behavior...especially knowing GoldCar (cheap car hire…) « secured » 1035€ on our credit card…

The clerk was not only dishonest, but refused to give us an invoic stating the invoices are generated every 3 hours in spain...what a s.h.i.t !
There is for now, no real way of knowing of how much we'll be ripped off (will it just be the « minimum » of €180 announced by this girl…?). Yes, this is a SCAM. Please check for yourself on google by typing « goldcar scam ».

Cheers,

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GoldCar Rental car not working

Car suddelly stopped working, hdget and so omad to wit 45 min for dervice (wish became 3 hrs in the middle of the hifghway, car past in like 120 km an hr minimum. SOSservice was rude and hang up, finaly police came and help me out of the problem. I Talked to both Police an Taxi driver, both saiid Godlcar was the woest company to rent a car from. My bank adviced my to do a chegeback, and even close my credit card, cause Goldgar.com / Goldcar.es is a fraud. I called and said it wa an emergency, but the cleckrs just hang up 5-6 times. NEVER RENT A CAR FROM GOLDCAR. tHEY HAVE LOW PRICS, BUT IT IS LIKE FLYING WITH RYANAIR. If yoy do a mistake i ciost you 1000 of euros! Stay away, and the worker are rely rude when you pick up the car. Rent from a seious company like Avis, Budget and so on, cost som more but whenthere is a problem its wotht every penny :)

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GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

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