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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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5:29 am EST
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GoldCar Rental returned half full fuel

Contract no [protected] Client 3346031 Mr.Harold David Milner
I Paid doyoudospain18th.August 2017 £62.06 For the rental of car
On 21st September 2017 I rented a car and paid £67.72 (72.26€)
On 20th.October 2017 I returned the car half full and told I would be refunded.
But I was charged. £31.10 (33.48€) instead of credited
So I believe I am owed £62.20 (66.96€) the rate at the time was 1.0765
I do have my visa bills as proof.

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3:49 am EST
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GoldCar Rental unjustified charges for my rental contract [protected] - rental 03/10/17 to 10/10/17

1. 55 eur was distracted from my credit card on 28/12/17 based on a claim of a fine the car has received without producing any proof . I am certain that i have received no ticket and do not recall any breach of a traffic law. I expect to be presented with the ticket and if you cannot produce it please refund your charge.
2. When taking the car I was charged with a fuel deposit. It was not refunded although I returned the car with full tank and it was confirmed by your representative. He said that he gives no written confirmation but assured me the refund is due in short time. I trusted your company and checked only now when I received the fine claim. I expect to get back the fuel deposit.
3. The rental order was done through "Rentalcars.com" and included "full protection". At the counter, your representatives stated that the protection allready paid for is not enough and I paid for additional insurance. I do believe I have paid twice on the same service.
4. On your web site as well as in your letters and publications you put emphasis on the trust between your company and your client. Unless you will clarify the points above, a serious problem of trust exists between me and your company. Dr. Moshe Zaidman

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10:23 am EST
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GoldCar Rental miss selling and currency rip off.

We picked up our hire car at Castellon Airport.
We had booked a small car (Peugeot 108 or similar)
We were shown a Fiat 500 which we thought was similar and were happy with it.
We did not realise nor was it made clear to us that this was an 'upgrade' and we had to pay an extra E 41. However it did appear on the document which we signed so we have no legal redress. This was deceitful practice and no doubt the employee makes a bonus on this. SO PLEASE BE AWARE OF THIS SCAM and QUERY items under 'Liquidacion' which you do not understand.

We have our own annual 'hire car excess' insurance so declined the costly scheme offered by Gold Car. As usual they wanted a deposit of around £1150 against any damage, this is common practice with car hire companies but normally the deposit is just BLOCKED on your credit card
but Gold Car TOOK the money and used a high exchange rate to convert from £ to Euros. Some time after we got home they repaid the money ( less costs) but, again, using a high exchange rate.
In all the extortionate exchange rates cost me £100+
Gold Cars own literature implied that the money would just be BLOCKED and this has been the normal practice with all the other hire firms I have used in SPAIN.

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9:50 am EST
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GoldCar Rental car rental alicante - fraudulent activity

I've used GoldCar extensively over the years and they seem to have gotten their act together with good quality cars at reasonable prices. True they are extortionate with additional costs but you can minimise these if you go into your car hire prepared. I thought I had but however, after returning my car in late November I still have not received my deposit back into my Credit Card account, and am now incurring unnecessary fees because of it, over 20 days ago! Disgraceful. What makes it worse is apart from the telephone, their is no email complaint or query service. I'm no longer impressed with GoldCar.

GoldCar have responded today 21/12/2017 with the following:-

Dear Peter,

We have double check your contract and we have seen that the fuel deposit amount and caution, 1483€, was unblocked under operation code A07153. Note that we have charged 900€ for damages occurred during your rental period.
Take into account that this amount was not charged/refunded, so you will not be able to see any movement on your bank statement. This amount was a pre-authorisation. Please check this matter with your Bank.

Don't hesitate to contact us if you need further information.

Kind regards,

Victoria R,

Goldcar Representative.

My complaint is that I've returned the car fully fuelled and undamaged, and at the carpark had the car checked by a GoldCar representative in Alicante. They stated everything was normal and thanked me.

Now, without any communication, any proof, and justification they have held 1400+ Euros, pre-charged onto my account!

I've been using GoldCar.es for many years, and other return companies around the world, but I've never before have I been subject to such erroneous business malpractice. They have all my details, my telephone, home address, email, yet no contact whatsoever. Something is seriously wrong with this company.

My booking was through DoYouSpain Reference DYS [protected], customer complain CS-697384

My contract with GoldCar is [protected]

The car hire was for a Ford Focus Reg 3141JZZ

Other than phoning, I have no method of contacting GoldCar at Alicante.

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Update by PeterWB
Jan 27, 2018 4:12 pm EST

Hi Victoria,

Thank you and Social Media the team so much for taking the time and effort to escalate and finally resolve this issue. We also discussed the case directly with your representatives in Alicante who pointed out that there has been a process in place for nearly 2 years now whereby Renters like myself can effectively have their documentation stamped to clarify the vehicles are returned undamaged, I only wish we had known this at the time but would thoroughly recommend that this is known about and used more widely, because I'm sure it would be mutually beneficial to all parties.

Thanks again - my faith in GoldCar has been restored.

Peter
27/1/2018

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8:22 am EST
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GoldCar Rental goldcar is a scam! they charged us for "tickets" we never got.

GoldCar is a SCAM, we received a letter via email stating that we were being charged 165 euros, for 3 tickets (that we supposedly received during our time in Italy). The problem is that we NEVER received a single ticket! In fact, we barely drove the car, since we were there for our wedding, and stayed fairly local.

In their letter, Goldcar was extremely vague. The letter said we had received these 3 tickets sometime during our rental period, but it did not specify the dates, locations, or time of supposed tickets. It also said that the although we had gotten these tickets (that they were charging us for), they could not provide any proof or copy of the tickets. There was also no contact information, and the email was sent from a noreply address, making it impossible to contact them in regards to this issue.

I plugged in our ticket number on their website and received an error message, not allowing me to proceed to filing a claim. I contacted them through Facebook (and have yet to receive a response). I then googled their company and found that thousands of people all over the internet had also been victims of this "ticket" scam by GoldCar.

If Goldcar does not respond with PROOF of these tickets (dates, times, actual copies that these tickets exist), then I will be filing a dispute with my Credit Card Company, will be filing Fraud/Scam with International Consumer Affairs, and will be sure to post about this on every social media forum.

Scamming customers is unacceptable. Car companies like Hertz, Enterprise, Budget make perfectly good money just renting out their cars to customers, without the need to scam or steal from its customers, these companies are also easy to reach when customer service is needed. GoldCar does not respond to customer issues, they do not even provide an email address, and make it extremely difficult and time consuming to reach out to them, however they have no problem sending customers vague emails about fake tickets and charging their customers ilegally.

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GoldCar Rental unethical business... white collar thieves...

Hi all, I m from india and was in spain btwn 14th&29th nov 2017. Hired a car @ airport palma... Returned in 2 days... Again hired a car at airport teneriffe for 3 days, here they charged me 35 euros extra.. Reason :- documents from the car missing? I disputed it... Sent them 4 mails, (1468907, [protected], 1470839,) called them twice from india (5 euros each call) still no response... And then I receive another mail, that there was a ticket against the car in palma? When asked to clarify that.. Still no response... Its already 20 days now... I will post in all the available media... How not to hire gold car services...

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6:16 pm EST
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GoldCar Rental car rental

Reservation, made for November, 2017 in Tenerife Airport South (TFS) .

I still have around 1000 Euros hold on my credit card, although the
contract was cancelled due to a malfunctioning
car, and all expenses should have been refunded.
No one is answering the emails sent...

Their customer support was very disrespectful, and tried to blame the malfunctioning on me...

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1:04 pm EST
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GoldCar Rental a fine, according to the company

This is the email I have just received from Goldcar:
Oficinas Centrales de Goldcar, 05/12/2017
Estimado cliente,
Gracias por haber confiado en Goldcar para el alquiler de un vehículo con contratonúmero [protected] entre el 12/08/2017 y el 17/08/2017.
Debemos comunicarle que hemos sido informados que durante el transcurso de dicho alquiler el vehículo ha sido multado 1 vez.
Tal y como nos obliga la ley procedemos a comunicar sus datos a las autoridades pertinentes, quienes le reenviarán a su domicilio en las próximas semanas la multa a su nombre junto con las instrucciones de pago para que usted pueda realizar el pago de la sanción o en su defecto ejercer las acciones de recurso que considere oportunas.
Debemos comunicarle además que, como se recoge en las condiciones
del contrato que usted firmó con Goldcar el pasado 12/08/2017, en los próximos días se procederá a realizar un único cargo en su cuenta de 55, 00 € en concepto de gastos de gestión (resultantes de aplicar un coste de 55, 00 € por multa recibida)
Dicho cargo contempla exclusivamente los gastos incurridos por Goldcar como consecuencia de los trámites administrativos realizados para identificar ante las autoridades que así lo exigen al conductor del vehículo y no suponen en ningún caso el pago parcial o total de la sanción impuesta, importe, que como se recoge en las condiciones del contrato de alquiler firmado por usted, le corresponde abonar.
En esta ocasión Goldcar ha recibido notificación de la multa por internet y no podemos facilitar una copia de la multa. Los detalles de la multa, e indicaciones sobre la forma de pago, le llegaran con la notificación de las autoridades pertinentes por correo postal.
Por favor no conteste a esta comunicación. Si no está de acuerdo con lo recogido en ella debe hacernos llegar su disconformidad a través de la sección de Atención al Cliente de la página web de Goldcar (www.goldcar.es).
Atentamente,
Goldcar rental
I have emailed my lawyer this email to read and inform me about the fine online. As I have a special insurance for fines, he will tell me what I have to do, but I must confirm we are very careful middle aged drivers and the car has been parked in a garage and in special parkings. I want to receive the online fine, before paying it because it is obligatory for every citizen to have the copy of the fine he/she has committed.

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GoldCar Rental car rental faro portugal 30/10/2017 no. [protected]

We have been charged for a parcel shelf that was missing when we started the rental. You could not have checked the car properly yourselves because we found 6 areas on the bodywork of additional scuffs and scratches which you agreed were there in addition to numerous others you identified.
You assured us when we returned the car that the fuel cost would be refunded automatically, together with unused toll fees from the pre loaded card.
We have not yet received a refund for the fuel or the toll fees ( full tank on return)
Please can you organise to have the fuel refunded?

We have ended up paying you 199.85 Euro for nothing!

Please sort this out

M J and G Smith

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4:01 pm EST
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GoldCar Rental unexplained credit card charges

We paid for a hire car 18 October through Ryanair, a total of £33.79. When we arrived at the GoldCar desk at Malaga 9 November we were not asked if we wanted to purchase extra insurance cover or choose to have to 1100 euros as a deposit on our credit card. We would not have opted for additional cover as we have an annual policy which gives us full cover including zero excess. Paperwork was signed at the desk without any indication that any extra charges would be incurred.

On receipt of our credit card statement we have found a charge of £249.35 then a refund of £61.76 leaving us with a charge of £187.59 when we believed that we had paid Ryanair in full.

Staff at the GoldCar desk did not explain what was being signed for or give any choice as to our options therefore we feel that the sum of £187.59 should be refunded immediately.

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GoldCar Rental not refunding the fuel avoid avoid avoid

Avoid Gold Car.

They check in desk won't take no for an answer when you say you don't want the insurance. I take an annual policy out each year in the UK (see money saving expert for details of companies) and it is less than half of a weeks cover when buying with car hire. Around £75 for the year for worldwide cover.

She spent half an hour arguing with me saying I needed there cover or I would be charged the full price of the car if anything happened to the vehicle!

An old couple who were stood next to me in check in and had paid for a single trip cover for 2 weeks for £50 through admiral were told the same but from a more aggressive customer service person who said that their cover from the UK was not valid and through the piece of paper in the bin. The lady got very upset an they ended up paying €174 for the weeks insurance. I tried to reassure them that it was valid but the lady was soo upset that the husband just paid! These are not customer service representatives they are criminals.

The insurance is valid I can assure you as I have had to claim twice and received the full money back within days.

On top of this awful experience I returned my car. It was checked and I got told I would get my fuel refund as I have returned it full. I have not and still have not.

I have called Spain twice now and been cut off each time I ended up getting through.

They make it awkward for you online by not providing a contact form or customer service email to email direct. Instead you have to put in your contract number and email address which then comes up with a message to say they are not associated so you can't complete your request for fuel refund. It is exactly what was emailed so they must be linked?!

On top of the above the queues and the queuing system is confusing for everyone and not only old or non techy people. There is a tiny ipad in a corner where you are meant to enter your booking reference number and take a ticket.

But do not go to to the counter if you are alone and have baggage. You get told to push your trolley away from the counter! I didn't get served unless I pushed it 2 meters behind me. Thieves will have a heyday!

Avoid this company like the plague. There are much better companies to hire from in Alicante Airport.

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GoldCar Rental car hire - san javier airport spain

Hire Agreement No: ES781220440 booked via Ryanair

Hire Dates Collection: 29/11/2017 21.00 hrs Return 13/10/2017 18.30 hrsw

Mr G WEBB

We have properties in Spain and regularly use car hire services and for the past tow trip tried GoldCar. On the first booking we were allocated Fiat 500 rather than the larger vehicle booked on-line and on the second booking were allocated a very well worn and body damaged Ford Fiesta of which we took numerous photos before accepting it as our allocated hire vehicle. We have European Wide Collision Damage Insurance Sorry! but still had over £1250 taken from our debit card for the period of the hire. To date the £1, 000 has still not been refunded some 7-8 week after week returned the vehicle washed and vacuumed inside to San Javier Airport. I checked in with the car and again at the hire desk and was assured I needed to do nothing else and my £1000 would be credited in the next 2-3 days... sorry no sight of it.
As I own and run an international business I have now imposed no hire of any vehicle from GoldCar.
I look forward to your reply and hopefully my money returned before I take the matter further?

Graham Webb

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GoldCar Rental unjustified extra costs

I rented a car from Palma in Sept, paid in full in the UK. I was offered a "...free upgrade... " on pick up which I accepted. I returned the car with a full tank for which I have photo evidence.

Upon returning home, I find I have been charged an extra £160. Not details or info supplied on why? I find out via my credit card that it's because I rented a diesel car (part of the free upgrade) and am still unclear where the the £160 came from.

I repeatedly emailed and tried to contact Goldcar with no success. No details of where the £160 came from, no details of the complaints policy, they refuse to accept that this is incorrect. Their policy seems to be ignore the customer.

This is a scam and I intend taking them to the European claims court to recoup my costs. Need-less-to-say, after being a repeat customer with Goldcar, I will no longer rent from them

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GoldCar Rental overcharge

Re: Goldcar Car Hire - Contract No: [protected] Vehicle 7369JPR - Alicante Airport 08/10/2017

We reserved the above car through a UK booking agent "Do You Spain" and paid the hire charge of Euros 26.32 (GBP 25.13) through our Barclaycard credit card on 30th August. As you are aware when I picked the car up at Alicante airport on the 8th October the agreed rental charge was Euros 26.52 plus 73.00 Euros for a full tank of fuel. You also took a "suspended" charge for accident indemnity of Euros 1, 100.00. My understanding was that the Euros 1, 100.00 would be returned, in the event that the car was returned undamaged, and we would be refunded the value of whatever fuel was left in the tank upon returning the car to Alicante airport. We were also under the impression that the hire charge was also covered (Euros 26.52) as we had already paid this amount to " Do You Spain on 30th August.

I have just received my credit card statement and it was of some surprise to note that Goldcarhave deducted a charge of Euros 255.08 (GBP 234.61) on 17th October and a further charge of GBP 24.98 on the 8th October, that appears to be a duplicate charge, which had already been paid to "Do You Spain" to reserve the booking. The car was returned undamaged and I have received no notification or explanation from Goldcar that there is any additional charge applicable to my booking . I expected to pay only Euros 73.00 for the full tank of fuel, less a credit for the remaining fuel. As Goldcar have double charged me for the booking I expect to pay only for the fuel charge of Euros 73.00 less the double charge car hire fee of Euros 26.52 and whatever credit for returned fuel.

My total charge expectation is around Euros 40.00 and Goldcar have charged me a total of Euros 255.08 and 26.52 = Euros 281.60. I have notified my credit card company to withhold payment from Goldcar until the overcharge is sorted out.

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GoldCar Rental cleaning the car charge. ref [protected]

Goldcar have charged me for a cleaning charge over in Spain at Alicante Airport.
All cars have a vacuum after people hiring them!
This company I will never use again.
They rip people off.
After going online I have read so many complaints about them.
They have lost my business from now on.
I left an empty water bottle on the seat when I returned the car is this what they are charging me for and to clean it? I couldn't see no bins in the car park.
They state that the cars should be left in the same condition inside.
DO THEY EXPECT ALL CUSTOMERS TO VACUUM THE CAR BEFORE THEY RETURN IT.
Very annoyed.
I am going to make a complaint to the European Consumer Authorities
Regards
Geoff

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GoldCar Rental "cleaning" fee

Tenerife Sur, collected a very dented old VW Polo on 31st October - damage to bodywork was noted on documentation. Interior had not been cleaned, salty/ water marks on back seat. We assumed this was normal for a rough car.

Returned it on Monday 6th - no one at office. When an employee was found he casually waved at the key drop-off box.

A day later my son received an email with a bill for 150eur and photos of the back seats and a crumb on a front seat. However, there was no photo of our sandy footprints in the front footwells caused by not having removable mats to shake out.

I am appalled by this charge and ' dismissive attitude to my son's email. They've already taken the money out of his Nationwide credit card account. Is this legal?

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Eljas Yawari
, US
Feb 04, 2018 3:26 am EST

Hi

I recently rent a car on internet WWW.doyouspain.com fron 24th Jan to 31st Jan before my visit to Tenerife. I paid 77€ online with all insurance. but It is very shocking because i signed for open Adam and the Goldcar gave Fiat Panda to me and charged me 243€ more In order to I was ready and had the deposits 1100 €.
Even i got an email from Claire Davis the insurance company with insurance certificate and mentioning this to me " I don’t need to take the additional insurance offered by the car rental operator at the local office as you’re already fully covered ".
But still the agent with unpleasant behaviour at the goldcar charged me this additional cost 243€ without my notice, I was tired didnt sleep for 30 hours so I took the car to get some rest.

I don't see any sence to pay for an additional insurance while I paid already. If a car with full insurance cost 140-150 € a week then why I should pay 77€+ 243€ more . as the customers service can not help so they were forwarding me to some e-mail address with client code [protected] and contract no [protected] .but they never gave a [censor] about my email niether they answered back.

If the Goldcar continues bluffing people like this so no body will rent a car anymore. and my review about Goldcar is [censor]car

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GoldCar Rental unauthorized credit card charges

On the 13/10/2017 I rented a car with GoldCar. I paid for taxes and activation of the road toll monitor for the car on my Tesco credit card. I was asked to provide a credit card for any additional charges and road tolls. I gave them my Barclaycard. On returning my car, on the 20/10/2017, they inspected my car and informed me that were happy with it and I would not need to pay any additional charges (except road tolls). On returning home I noticed that my Tesco card have been charged 50 euros on the 20/10/2017. I have received an email informing me on the 5.90 euros that have been taken from my Barclaycard for tolls, however have not been informed of why they have taken 50 euros from a card that were not authorized to use. This is stealing and they will not reply to my emails asking why they took this money.

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GoldCar Rental made up car hire costs

I've made mistake and booked car from Goldcar in Gran Canaria via Ryanair, before reading reviews. The original cost was €43.30, but actual cost was €900. This is what everyone should know before renting with Goldcar.

I've booked and paid for a VW Polo like car in advance £36 via Ryanair car hire and was supposed to pay €2.32 at the desk, but they charged me additional €29.

I was supposed to leave deposit of €1100, but they took €1213 for some reason. Actually, the money was taken and not just blocked which cost me additional £31 non sterling transaction.

Well the nightmare started with thieves breaking rear door window. They charged me €150, which is supposed to be excess, but this actually covers new window and labour in London, so I assume the labour is either the same or cheaper in Spain plus the window should cost about the same. I paid that. Anyway, they gave me a new car with two damages. I was able to find additional two damages despite very dim light in the underground car park in Gran Canaria airport and had it signed.

The car was booked to be returned at 5:30 and no one was serving out of hours, so I had to push the key through the letter box on the office door as I had a flight to catch. This means I had no signed check in document. Two days later I got email from Goldcar claiming I've done three scratches. One on bonnet which cost €250, one on front door €200 and one on rear door €200. Well, I've been parking in underground expensive car parks to avoid this as on street parking in Gran Canaria is worse than in London. Funny enough they did not find any of the damages which I had signed.

However, the scratches are so shallow you can easily wipe them with T-cut or any paint polish. Actually, if I knew about them I would polish them with toothpaste and clean cloth. The whole car could be painted for €650.

I've contacted Goldcar with complain and they responded I was offered collision damage waiver CDL and refused. I asked for proof of damages and real cost after repair with no response from them.

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Update by raduceo
Nov 11, 2017 7:05 am EST

I definitely did not do the scratches.

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GoldCar Rental late charges when flight delayed

Booking Reference Number: IT823027600

Confirmation no. [protected]

We rented car at airport due to flight delays as we had to change flights and stay overnight.
Brought back next day 3 hours late due to more delays at airport.
Lady said she rang us but did not receive any calls or missed calls.
Explained about flight delay and she said ok.
Just checked my credit card and £62.47p taken out of credit card.
As I appreciate there is a charge of late returns it would have been more professional and law abiding notification of money being taken from my credit card before you take it. But most of all due to unforeseen circumstances a little leniency of penalties would have been more appreciated after a somewhat already expensive and stressful trip.
Just taking money from peoples accounts without informing them must be illegal.
I am very disappointed with this company with the way they conduct business and feel something has to be done to regulate what companies can and cannot do concerning helping themselves to your money without permission or notification.

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GoldCar Rental nissan duke car insurance

On the 2nd of november 2017 i've been scammed to pay a load of car insurance out on this rental car, because they didn't accept the insurance which I had already covered the car with (Part of their broker) through ryanair!
Not only do I wait one hour in the line to be seen, but they ask me to insure the car again.. Make it clear on the website if you don't accept insurance through other companies! After it was mentioned that I get the deposite on some of the insurance back.. I take the car back with full petrol no scratches etc waiting for some money back... But no I get charged even more money with out knowing why?
This whole experience has made me so angry and if I don't get my money back.. Will have to take this a step further because this is unacceptable!

Ryan gallagher
[protected]@hotmail.com

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GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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Contact GoldCar Rental customer service

Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

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