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Gold Coast Tire / Complete rip-off

1 Boca Raton, FL, United States Review updated:
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Over a month ago, I took my car into their Coral Springs location. Evan, a tall, lanky fellow in your office promised that my car would be finished in one hour. My brakes were squeaking and normally I would take my car to Midas for brakes, since they are the brake experts.

Since it was Sunday, Midas was closed. Consequently, I waited an hour and my car was not even taken into their shop. After two hours, they finally looked at my car and Mike, one of their sales reps. came out and told me what was wrong with my car.

According to Mike, my rear brake pads were worn out and my routers needed to be replaced. Mike said my rotors could not be filed down and needed to be replaced. They told me it would be three hundred dollars to do this. This seemed awfully high but since my brakes were squeaking I did not want to take any chances.

After the work was done I was told that the price was about $345. This was due to tax and a shop supply fee. I said what is a shop supply fee since I had never heard of it before. Apparently, their company charges an 8% shop supply fee, which is similar to a dealer fee for cars.

There is no reason or justification for it other than the fact that they want to pad their profits, and figure it works better since customers normally compare price rather than junk fees. According to Evan there was no waving of this bogus fee that their company charges which is like an extra tax to the customer. Apparently, their company did fine without the shop supply fee as you have bought up nearly every Goodyear franchise in South Florida without it.

Nonetheless I paid the shop supply fee and checked out of their store. That day I noticed my brakes were still squeaking so I bought it into the Goodyear in Boca Raton on State Road 7. The manager Lou told me they would fix the squeaks as he said the rotors probably needed to be trimmed.

Unfortunately this did not do the trick, I came in three other times to the very same store, and my brakes were still squeaking. Finally, Mike the sales rep. that helped me at your Coral Springs location told me he would put OEM (original equipment manufacturer) or in this case Honda brakes pads and rotors on my car.

I setup an appointment to bring the car in on Monday, July 7th. I bought the car in as soon as their place opened. I do not know if Mike was hung-over or what happened because he was too tired to help me. A young Afro-American fellow helped me instead and told me my car would be ready in three hours.

After waiting three hours, I called up their store and they told me it would be done soon, and the driver would call to pick me up. Five hours went by and I called the sales manager at their store to ask where my ride was. He apologized and had one of the techs. come to pick me up. I did not get picked up until nearly 6PM, and that is after dropping my car off at 7:30AM for a �three hour job.�

To add insult to injury, I still heard my brakes squeak. So I took my car to Midas which offers free brake inspections. The technician at Midas, Jonathan, showed me the brake pads and rotors. They were not Honda or OEM as promised. Truthfully, I am not sure if their store did anything as I waited around all day for them to fix my car for the fifth time.

At this point they have lied to me, and wasted an enormous amount of my time and money. Their fees are unconscionably high along with their absurd 8% shop supply fees. In fact, I remember the last time I was in their store and a fellow came in to replace a battery. Mike quoted him $170 to replace a battery, so he walked out laughing at the ridiculous price.

Nonetheless, I paid a lot of money and lost a lot of time on this. Five trips to fix brakes, and still have them squeaking is absurd. Their staff has proved to be untrustworthy and incompetent.

In short, their company has lied to me and wasted my time and money. After receiving my letter, Lou told me to come down to their store so he could hear my brakes.

According to Lou, the squeaking was coming from my front brakes not the rear ones the company replaced. I said to Lou if that were the case why did Gold Coast Goodyear replace my rear brakes if the squeaking is coming from the front? He had not answer to this.

I then took my car to Pompano Honda. Their service technician confirmed that it was my rear brakes squeaking and recommended that I go back to Gold Coast to get them fixed.

I went in there and true-to-form Lou told me he would have to get back to me about replacing the after market parts that I was supposed to already have according to Mike at their store.

To make a long story short, I have not heard back from Lou, and after waiting ten minutes and running up my cellphone minutes for Lou to get on the phone I simply gave up. I even left a message with the owner's son, Josh, who did not have the courtesy to return my call. Without a doubt the worst auto repair place I have been to in my life!

Va
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Comments

  • Al
      12th of Dec, 2008
    0 Votes
    Gold Coast Tire - Terrible experience
    Gold Coast Tire
    United States
    goldcoasttire.com

    I went to Gold Coast Tire to fix my car. Unfortunately, my car is not fixed and my wallet is a good deal lighter. They did a poor job on my car and it is not fixed till this day.

    I tried to remedy this situation but they were not helpful. In fact, when I looked them up on the Internet I noticed they had a C- rating from the Better Business Bureau. Also, there were many complaints about them on the Internet.

    It seems that they have a manager reply to every complaint and try to make themselves out to be the victim, as ridiculous as that may sound. It is unfortunate that a business would resort to such tactics. Based on my experience all I can say is buyer beware!

  • Ma
      12th of Oct, 2009
    0 Votes
    Gold Coast Tire - brakes
    Gold Coast tire
    Coral Springs
    United States

    On 10/01/2009 I enter the store of Gold Coast tire and toild them I think something is wrong with my brakes and there was some noise, when I turn left and right. But I do not know if it is my brakes. They told me my Front disc brakes both router needed replacing and or things with the brakes. So I thought they know what they were talking about. After one hour I got my car and drove around the corner to house. I still heard the some sound in the the car. So I call and they told me to bring it back. They then did a test drive of car and told me that they is no safety problems wrong with the car and that you will be okay. It sounds like the bar that holds the wheels together is geting weak and will need replacing, but they is no saftey issues to the car. They saturday my hold car was stoping and hard to turn left and right so I told it to a get a computer test to find out what was wrong. It was my transmission. It cost me $1400.00 to get fix. I feel the Gold Coast Tire told me the wrong things. I went back to my reciepts and notice that I went to Tire Plus on 11/08/2008 and got the same thing done to the car. I only went about 5100 miles in the car. How did the brakes go bad the fast and I was to hearing the squeaking and clucking sounds in the car after they did the repair. I am wonder if they laid about the brakes and fixed something so they can get a sales for the day. I paid 388.97 for work I did not need to get done. I would like to know if anyone wants to get on the complaint list to sue Gold Coast Tire for laiding and bad work. I feel that Gold Coast should let there customer see the problems if they want to keep the parts that can.

  • Ma
      26th of Oct, 2009
    0 Votes
    Gold Coast Tire - brakes
    Gold Coast Tire
    Coconut Creek
    Florida
    United States
    tiredealersites.com

    They do not do the job, but they charge you for it. Mechanik told me he balanced my tire but he did only 2 out of 4 tires. I had to come back next day to have him do it. I paid also for alignment that I think was never done.

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