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Gold Car Rental

Posted: Jan 7, 2018 by    

returned half full fuel

Complaint Rating:  0 % with 1 votes
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Contact information:
03550-San Juan Alicante spain, Spain
Contract no 12342383 Client 3346031 Mr.Harold David Milner
I Paid doyoudospain18th.August 2017 £62.06 For the rental of car
On 21st September 2017 I rented a car and paid £67.72 (72.26€)
On 20th.October 2017 I returned the car half full and told I would be refunded.
But I was charged. £31.10 (33.48€) instead of credited
So I believe I am owed £62.20 (66.96€) the rate at the time was 1.0765
I do have my visa bills as proof.
GoldCar Rental Customer Care's Response, Jan 19, 2018
Dear Harold

Thanks for reviewing your experience using our company. We are working very hard to improve our services.

After reading your comment, we believe that the further charge on deliver is related to fuel. We want to inform you about our fuel rates. If you choose the “Full-Fuel” rate, you pay for a fuel deposit, which will be completely refunded from three to five days after the return of the vehicle (with the deposit full). In case the car is not delivered with full tank, Goldcar will charge with a 50€ penalty fee plus the fuel needed to fill the tank.
In case you book with a “Flex-Fuel” rate, we charge the deposit and a Fuel Handling and Administration Fees - known as SDR by our staff. This fee is non-refundable and allows you to return the vehicle you rented without caring about how much fuel there is on the tank.

Any other doubts, don’t hesitate to contact us: https://www.goldcar.es/en/atencionCliente/

Kind regards,
Victoria R.
Complaint comments Comments (0) Complaint country Spain Complaint category Car Rental

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Carretera Madrid, Km. 531.7
Sevilla
Spain - 41007
+34 965 943 186
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