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4.3 11 Reviews

GoKeyless Complaints Summary

9 Resolved
2 Unresolved
Our verdict: Expect excellent service from GoKeyless. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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GoKeyless reviews & complaints 11

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Newest GoKeyless reviews & complaints

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5:03 pm EST

GoKeyless UL-1 lock

my order is 278440
Gokeyless send me defective lock, my husband is IT engineer and we install lock properly, but it never worked. He looked inside the lock and found out that connector was not sending signal from motherboard to wire, to open the lock! i Can't get any help, i want to return this lock, which became a nightmare to me, Customer service is horrible, i called 100 time but return service department is out of touch. I will report this issue to Customer Berau if you wont get in touch with me.

Desired outcome: Return or replace with working lock!!! DO NOT SEND defective locks!!!

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6:05 pm EST
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GoKeyless Product and customer service

We bought four locks from them initially. When are technicians put them on they were only able to get 1 out of 4 to work. The locks were just JUNK. We called and emailed without a response. We finally got someone after so many phone calls and emails. They sent us out 3 more new locks and a RMA for the others well I had my techs install the new locks before we sent them back. They had to take parts from the other locks just to get two to work properly, unfortunately one of the locks isn't even what we ordered so it was pointless to have either. Then the locks kept failing and they never sent us a key for back up. I can't tell you how frustrating this whole ordeal has been. Then they say we waited to long to contact them but it wasn't us it was them never answering us. Worst customer service ever. They lied to us told us they were going to come here look at our properties and see exactly the best thing we needed for a lock system. Of course they no show no called and wouldn't pick up the phone after. Fought with them in emails with no avail. I'm so glad I never paid for the locks upfront or I would be out $3000.00. I'm glad I was smart enough not to order all 72 locks we needed and just a few so we could see how they worked first. What a mistake that would have been. Stay away Buyer beware of this company!

Desired outcome: Want to just send back what we have and be done with them

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8:20 am EST
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GoKeyless schlage cores/kaba locks

I can't say enough bad things about GoKeyless. They are the WORST company I have dealt with as a buyer. Customer service is nonexistent. IF they do get back to you it's several days after you called or sent the email. I've told them we'd never use them as a vendor again and I got no reply asking if there was anything they could do to keep us as a customer. Very bizarre operation they are running and I am perplexed how they are still in business.

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OCWendy
Ocean City, US
Jan 18, 2021 5:51 pm EST
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I agree whole hardily we have had nothing but problems with them. Absolute worst customer service ever!

Is GoKeyless legit?

Our verdict: GoKeyless has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores GoKeyless's position as a benchmark of trust and quality within its industry. Users and clients of GoKeyless can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

GoKeyless earns 100% level of Trustworthiness

Perfect Trust Endorsement: GoKeyless achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for GoKeyless. The company provides a physical address, 4 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 81% of 11 negative reviews, GoKeyless is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Gokeyless.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gokeyless.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

GoKeyless as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for GoKeyless have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Gokeyless.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Gokeyless.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from GoKeyless.

However ComplaintsBoard has detected that:

  • GoKeyless protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:19 pm EDT
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GoKeyless trilogy dl 1300

I can't say for sure what is going on with the products Gokeyless has sent me but there is no way a legitimate manufacturing business could stay in business with the 50% failure rate I have experienced with 10 (TEN) Trilogy DL1300 locks. I paid $501.60 for each lock. 50% failure rate!
I have had locks that want hold their memory, locks that want lock and locks that want open. The biggest problem is sometimes the key will not override the problem and the lock cannot be locked period.
Now after the fifth lock, Matt in the support department said there is nothing more that Gokeyless can do. That comment came after the following events occurred over the last couple of months….another lock stops working and I call into Matt. He said it was out of warranty but he would put in a replacement request because I had experienced so many failures. After a couple of weeks they OK sending a replacement lock to me. I received the lock, executed the programming and installed it on the door. 2 days later it dropped its memory. Yes, the replacement lock was now not functioning. I took the lock back off and Matt had me do a complete cold start (you have to open up the lock and get to the board so you can connect a jumper while programming). Still would not hold its memory so Matt requests another replacement for the initial replacement. This is where the wheels fall off the wagon….instead of sending me another replacement DL1300 to replace the failed replacement the company sent a completely different product. It wasn't even a lock. Called Matt back again and I sent the incorrect product back. Weeks go by and I still did not receive the replacement for the replacement. After complaining I finally received the replacement replacement. Programmed it and installed it. One day later the replacements replacement dropped its memory. So after having another failure, receiving a bad replacement, then receiving an incorrect product and then getting a second bad replacement…Matt states there is nothing more that Gokeyless can do.
Obviously there is something going on with the products. Refurbished? I don't know but I will never order from Gokeyless again and I will try to warn others of my experience.
To send me two bad replacements and one incorrect product and then state "there is nothing further we can do" is pitiful. You can't replace a bad product with another bad product twice and then say "sorry, you will have to buy a new one".
Gokeyless defiantly has its problems. As far as the DL1300's, I don't know if I got a bad batch, received a bunch of refurbished products from Gokeyless or what but I hope anyone that reads this will go elsewhere for their purchase.

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7:47 am EDT
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GoKeyless no customer support, bizarre customer service

We would like to have purchased 3 wireless locks from gokeyless but apparently they don't need anymore business or at least not my business. I contacted this company 4 different times and ways in an attempt to gain more information as to what type of lock and best wireless system to use on all three different style doors. The first time I contacted them I called them and since it was nearing the end of their day I decided to leave a detailed voice message and a call back number,. Result: no call back. The second time I contacted them was through a chat session. Someone picked up, gave me the routine canned welcome script but he could not help me so he passed it to the guy that deals with the commercial end of things named jason. Result: he ask what type of doors and I told him. His response, "make sure you have the right make and model for specific fit, thank you!" I asked how do you find that? That was it, nothing else was said. He disconnected. The third time I contacted them was by phone, I finally thought I got a hold of someone who would help me out but that was just a dead end. This guy was named rick, I told him what we would like to have installed and the system we wanted but was not sure exactly what locks and network was needed. He said, i'm your guy, so I was like ok great! He told me to send him pictures of all of our doors and locks by email and I did. Next day I didn't hear anything from him and the next day after that, nothing. So, the last time (forth) I contacted them I emailed him, get this, a follow up letter (isn't that what businesses do to customers?) just to check to see if he got my emailed pictures. He responded, yes and he would call me in regards to what I sent. I responded, ok so I sent him the best times to contact me. Result: no call back, no nothing. I dropped the pursuit and here you read. We were very ready to purchase most likely over several thousands of dollars of their equipment, but I couldn't get pass the front door. They had the most styles of locks and accessories out of what I searched to choose from that is why I contacted them as many times as I did, but I guess I didn't have the key.

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BeachHouseand angry
, US
Jul 03, 2019 8:49 am EDT

Several years of trying to work with these clowns. Technical support essentially unavailable. Server failure and software glitches keep customers locked out, and fail if you try to create time limited codes. Completely useless company. Thermostat

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4:28 am EDT
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GoKeyless bad service

I wish I never used their service and their product. They gave me nothing but problems. To resolve an issue people usually contact customer support that should be always available, on weekends preferably as well. But this company doesn't give a crap about its customers and reaching their CS is pretty tough.
I want them to help me with my problem, but they don't answer and I really don't know what to do and whom to tell about it.

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1:42 pm EDT
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GoKeyless super bad experience!

I paid for second day am extra of 176$ its passed 3 days already and nothing.. when i contact custumer service they claim thats nothing by thier fault keep lying about shippment and let me think im stupid dont know how to count to two! I placed the order on sat was supposed to get it max by tue AM! no one took responsibility for thier mistake and keep telling the same lies again and again. All i asked is to get the shippment cost refounded cause why i need to pay 176$ for second day if its coming two days after? And all i got its an answer that they going to cancel my order.
Don't do business with them if you guys want to stay happy.. NOT RECOMMENDED AT ALL!

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12:03 am EDT
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GoKeyless Horrible!

Ordered one of these GoKeyless locks and had a problem with mine. It was probably defective, there was something wrong with it, it just did not work as it should to. So I called GoKeyless customer service, explained my situation and asked them to change it for a proper one. Their customer service rep was the worst ever, he tried to assure me there was nothing wrong with the lock, even thought I was 100% sure there was a problem. He did not let me say a word, was very pushy. He refused to help and I never received a replacement or a refund. Horrible service!

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5:22 am EDT
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GoKeyless Terrible company and products

Ordered a lock from www.gokeyless.com and received a defective one. I contacted customer service and they sent me another one which had the same defect. So I decided to ask for a refund but as soon as I asked about the money they become very rude.
I spoke to a person whose name was Mike or something like that, I don't really remember and he was a really nasty and impolite person. GoKeyless has the worst customer service ever, they don't want to help, they are very aggressive and customer unfriendly. I did not received my money back.

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3:50 am EDT
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GoKeyless The seller is scammer, and he hasn't sent info about the order

Awful customer services. I ordered new lock from the company www.gokeyless.com. The rep was polite and helpful, but after he received the payment. He suddenly vanished somewhere. He simply avoided me all the time, but he forgot to provide info about the delivery. I was shocked and tried to solve the problem. These jerks didn’t react to my emails. Please, help me.

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5:49 am EDT
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GoKeyless I placed wrong order and the company hadn't helped me

I placed the order on the website www.gokeyless.com, but after 3 hours I understood that it was wrong. I returned to this website and sent them emails. I asked to change the order, but they didn’t reply. I contacted their customer services and told the same thing, but they only promised to check order and called me back. I haven’t received anything from them, but they took money from me. Total scam, so don’t buy from them and post comments about your experience with this company.

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M
Merrill Crotty
, US
Sep 18, 2018 9:40 pm EDT

I Cannot Get This Lockset to Program Correctly.

I have Tried Four Telephone Numbers That You Provided and none of
them is Available.

All I Need is for someone to Contact Me at [protected] and talk me
thru the Programming.

Thank You

Merrill Crotty

Order # SO4333497

M
M
Merrill Crotty
, US
Sep 12, 2018 12:02 pm EDT

Please Help Me Fix my Lockset

M
M
Merrill Crotty
, US
Sep 12, 2018 11:59 am EDT

Please Help Me

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GoKeyless contacts

Phone numbers

+1 (937) 410-7070 +1 (937) 890-2333 More phone numbers

Website

www.gokeyless.com

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