GoJane
reviews and complaints

This seller has listed items on several occasions that are on for sell but doesn't ship out to customer.

Having had the experience of ordering a pair of boots from this site and receiving confirmation of my order. An email from my payment provider was forwarded 10mins afterwards, confirming that the transaction was cancelled. This seller didn't explain/provide a reason. This isn't the 1st time this seller has behaved in this manner.

This has happened more than once.

At first, I wanted to place an ordinary order with a standard shipping, but then I thought that maybe my stuff will be too late (I needed them till the end of July), and chose an expedited shipping just not to be nervous regarding it. I called them for an assistance. They said that to get an expedited shipping I have to cancel my order, but it's already impossible, so we're sorry, but there's nothing we can do.
Asked why I can't cancel m own order they didn't find any excuse to say. That's it. My order had come when I was away so I don't really need them, maybe next year...
Summing it up, if you want to buy something and get it sooner, choose an express shipping and nothing else. I don't know how it works, honestly. I mean whether they deliver on time or not... But remember, that your order cancellation is impossible...

I bought a clutch from this website www.gojane.com as a present for a friend. I asked about the delivery date and they assured me I'll get it on time.
My friend was moving abroad and that was a goodbye gift, but unfortunately everything went down the hill.
Order did not arrive on time and my friend left before it arrived.
I contacted GoJane and spoke to their rep. I was expecting him to offer me something, maybe a discount or something else, but they only said that there were sorry that I wasn't happy with my order.
I will not buy from them in the future because I don't want to deal with a company which does not care about its customers.

GoJane is the worst online store ever! I have ordered a pair of shoes and decided to pay some extra for express shipping. I wanted to get my order as soon as possible so I thought that spending some extra on fast shipping wasn't such a bad idea.
Unfortunately they shipped my order with the slowest shipping service ever and it took ages to get it. I am very disappointed. I asked them to refund the money I paid for shipping and they said that they can't do that.
GoJane is a highly unprofessional company and I would not recommend them.

I paid extra money for fast shipping because I was planning to go on a vacation and wanted to take the shoes with me. My order did not arrive. And even after I came back home there was still no sign of my order. Recently I contacted GoJane and they agreed to cancel my order. They said I'll get a refund soon but they did not mention the exact date. It is now over two weeks and still no money and for some reason they stopped replying!
I have no idea what is going on, all I want is my money back - cost of the shoes + shipping. I won't be buying from GoJane ever again!

I bought a pair of heels from www.gojane.com and when I was just about to pay something went wrong and I got an error screen. When I checked my bank statement it showed that they charged me twice. I thought that happened because their site crashed and that there will be no problem with refunding me. I contacted their support and they promised me a refund but that did not happen. About two or three weeks later I received my heels but there was no sign of my money. Two months already passed and I'm still waiting and their customer service is absolutely useless and unhelpful!

Don’t buy from the website www.gojane.com. The company is dishonest. I bought clothes for my teenage girl from this company, but all clothes were terrible and the quality was really low. I checked their policy and decided to return the order, but the seller has stopped me and told that he hasn’t accepted any returns. But there was completely different information on the website. I don’t know whom I can trust.

I ordered around 160.00 worth of merchandise, I never recieved my order but was charged. I am in the process of having the charges reversed I believe this site is a total scam and very UN customer service.

Absolutely horrible shipping. 2-4 weeks for a small parcel is ridiculous. I ordered from another American clothing online store (karmaloops) the parcel arrived in five days - two of which were Saturday and Sunday - this is amazing service.

Definitely lost a costumer.