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2.4 37 Reviews

Godrej Industries Complaints Summary

13 Resolved
24 Unresolved
Our verdict: Engaging with Godrej Industries, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Godrej Industries reviews & complaints 37

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1:11 am EDT
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Godrej Industries Servicall not yet attended for 1 week

my topload washing machine does not working properly, process is not completing fully, when ever i called customer care they commit me service engineer will come today, but till now it has not resolved, how many days the cloths be in the washing machine, im totally dissatisfied about the service.

complaint no: 461611
Complaint registered date: 10/04/10
Phone no : [protected]
Dates called to customer care:10/04/10, 12/04/10, 16/04/10.

kindly escalate this to concern person to solve the issue immediately.

regards
B.Senthilkrishnan

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3:14 am EST
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Godrej Industries No response/ Frauding for delivery of Gift with Washing Machine

Hi,

I have purchased and Fully automatic washing machine from Godrej which had an offer of free Gift of Mixer with it. The machine was delivered in Nov'09 but without the gift. Even after the repeated calls/reminders to the dealer(Mr. Bhandari of Vikhroli branch and Mr. Kailash Contact number: [protected]) there is no response from either persons. They promised to deliver the gift @ home and take away the cost of the same as the gift amount was deducted from the final bill.

I have been fed up of calling this guys again and again from Nov'09 till date but the are not reply to my any calls. This is the extreme case of Frauding to the customer by not delivering the gift that was supposed to be given to the customer.

I request to take some strict action against such kind of people.

Hoping for an early response.

Thanks and Regards,
Shafali.

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8:12 am EST
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Godrej Industries Non service during AMC

My NAME : JOHN
ADDRESS: OLD NO.39, NEW NO.12 VENKATESAN STREET, ROYAPURAM, CHENNAI 600 013
CONTACT NO : MOBILE [protected], LANDLINE [protected].

GODREJ WASHING MACHINE FULLY AUTOMATIC – UNDER AMC- VALID TILL 28.05.2011 – not functioning – service provider not settling the problem.

The Washing machine is giving a lot of problem quite frequently but the after service is very poor.
I have made several complaints regarding the water intake level problem i.e. sensor problem, but your Service is lagging far behind.
After a month or so on 20.12.2009(Sunday), One service engineer came and checked my washing machine and further agreed that there is a sensor problem as the water is on taking into the tub upto the 3rd level (because after the 2nd level the inflow continues without any end) and was informed that the Service company will contact me to settle the problem (Service provider note enclosed). I have taken leave and waited till to-day(i.e.28.12.2009) but as usual nobody turned up. So I again contacted this No.[protected], and once again informed the problem and further told them that I will be available after 6 pm onwards as my leave days have exhausted and I was given a service call No.394966. On 28.12.2009 evening, I received a ROUGH call from the Mobile No.[protected], saying that he is from the Godrej “SMART” CARE, and I spoke very politely explaining the washing machine problem, the service engineer, I suppose, suddenly started shouting un-rudely and abusively saying it is not possible to settle the problem.
Under the above circumstances I request that your good offices may kindly interfere and settle my sensor problem immediately since I never expected such a low profile mentality from such a high esteemed company like GODREJ.

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12:35 am EST
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Godrej Industries bad quality

we are privilegde to have godrej washing machine(fully automatic).the sales person were too seweet and convincing as always while we were on a search for purchasing washing machine, and we to trusted more on the brand name like 'Godrej' we got the machine without thinking much as it a truested name in themarket.

after getting the machine, we are highly dissatisfied with the way it functions.atleast 10-15 complints have been lodged within 6 months of our purchase of teh machine. once the key pad got chnaged, once the water pipe, and then the inlet pipe, almost all teh parts ahve been replaced, as we were within the warranty period it dint cost us much, but it was a real pain on our neck since the very first day.

and now, since 2 months, the dryer is not functioining, sometimes it works sometimes it finishes teh job without drying, first we thought that may be we have not started the maching properly and we used to subside the issue, but it continued and there is no soultion to it. we are highly fed up of this waching machine, and want to return back the washing machine to godrej company, as we are not at all satisfied with the machine, there is no way we want to compromise with exchnage of the same,

please let us know what can be done, if there is any other way to deal with this issue.

Regards,
Rashmi
mobile-[protected].

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2:33 am EDT
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Godrej Industries Poor Service Cordination

I have purchased Godrej washing machine in 2005 and I understand some complaint in my first usage. and I report this to the service person and they taken four months to repair the same.

Last month I faced the same complaint and I reported to customer care and received complaint No:784102. Alwaye Service person (Kerala) came and they informed me that warranty is over and they will charge 350/- as service charge (They asked me the amount at that time, I refused and decided to pay only after repair) and they need two days to replace the complaint part ("Pulsator") Now it is two weeks and yesterday (5/10) I called Customer care and they commit me before 5pm they will repair the same. But I am sorry to say that this is a clear cut cheating from Godrej. They must check the quality of goods they sold under their brand. Why we suffer.
Jane ([protected])

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Girish Patel
, IN
Nov 27, 2010 6:34 am EST
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This is Girish Patel from Mumbai I have the same problem with the godrej washing machine, I have paid them for 2 year amc contract since a week past i had complained the customer care, their engineer visited the place and complained the part is not been working they will replace it, since more than 8 days past no body still turned up for the service nor any followup is been done, Please see to that if any person trying to give a AMC contract to Godgrej that they should take every thing in writting or they will not serve as per the contract, as once they get the money they dont borther who's the customer. Which is being happing the same to me.

Please be careful before giving the AMC contract or you will be also cheated like me.

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2:52 am EDT
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Godrej Industries Free installation service sucks!!

Hi

I bought a Godrej Ultra Tri bolt on Aug 23rd, with Free installation guaranteed and also mentioed on the package,

After 5 calls to the call center, no technician has even contacted me. Each time, the call center agent has given false reassurance about the technician turning up the same day.

The service sucks...no point in buying an expensive security system to keep it lying in the drawer.

My advice: Do not buy Godrej products with "free installation" unless you have the resources to do it yourself.

Puja Mathur

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1:29 am EDT
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Godrej Industries Free Installation Service not provided

I had purchased a Tribolt godrej lock for Rs. 1811/- on 10.07.2009 from Jagdish Chandra & Sons, Old Railway road, Gurgaon(Haryana) vide Cas Memo No. 4230 dt. 10.07.2009, for domestic use. The lock was to be installed by the tecnician of the Godrej Company free of cost.Accordingly, residetial address was informed to the concerned person of the Godrej Company at Gurgaon for installation of the newly purchased godrej Tribolt Lock on 10.07.2009. The technician attended my residence on the same day to install the lock. But he refused to install the lock because s sticker was not sticked on the packing box of the lock, against which the tecnician could have claimeda sum of Rs.90/- from the company or what ever it is.Resulting, I had to pay Rs.150/- to get the lock installed from a carpenter, hired from the market.The dealer Jagdish Chandra & Sons, Old Railway road, Gurgaon(Haryana), also did not help me in this matter.
Even I showed the original bill of the dealer.
Therefore I demand for refund of Rs. 150/-from the dealer or the company who are responsible for deficiency in the after sale services otherwise the matter will be handed over to the Hon'ble Cosumer Court at the earliest

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V.M.KAUL
, IN
Dec 09, 2011 5:58 am EST

I purchased Godrej Pentabolt lock from Dream House M22 GK2. The lock was installed promptly but the alignment was not up to the mark.The mechanic at that time said this was the best he could do. Not after 6 months, the alignment has become quite bad and the door closes with a big thud.It has taken me 7 days to get hold of a mechanic for proper installation from the company's call centre. iam still waiting endlessly for the mechanic and the way they talk to the customer is as if they are doing a big favour.The complaint number is DEL/106996. This kind of service is a black mark on the reputed name of Godrej.

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R.R.RAMAKRISHNAN
, IN
Jan 25, 2010 6:02 pm EST

my door lock(round headed) got struck not able to open with the key.how to open whom i have to contact

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pankaj vyas
, IN
Dec 01, 2009 6:28 am EST

Our carpenter had purchased a ultra twin bolt (model 1ck) godrej lock for domestic use for Rs. 1190/- on 22.10.2009 from Welcome ply woods and hardware store, sheth dwarkadas jadhavji chawl, shop no 2 main carter road at Borivli (East) mumbai 400066. owner name Mr Shailesh (Tel no [protected], [protected], [protected]) vide Cas Memo No. dt.22-10-2009 without vat invoice wheb we have insisted for vat bill he told us there is no need for vat bill.

When we see The lock was not working than we personally went to Welcome ply woods and after long discussion he has promise to replace and give new lock . after 7 days our carpenter bring lock in same condition we sent our carpenter to their shop they refuce to replace the lock

please look in to this and please take prompt action

regards
pankaj

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12:08 am EDT

Godrej Industries Bad customer care

I am not at all satisfied with the services provided by the dealer and even company Area sales manager, we got a odrej Washing Machine dated 20/May/08 from one of the exhibitions in PUNE and we got the delivery the other day. NOBODY ever bothered to give us the DEMO instead they took our old machine and went away. The other day i called the dealer from Pune named MEMOREX, he promised us that a company person will be attending us anytime in 2 days(strange answer, isn't it?) no bossy turned up, the very 1st day we when we started operating the machine the trash bag holder broke-off and we informed the same to the officials.Today is 11th.June.08 and still it has not been fixed-up i called their area manager Mr.manu sharma, he said he will be sorting the problem out before 12th.June.08, which is tomorrow, lets see.My only URGER to all buyers is PLsss... Plsss... PLsss DO NOT BYE ANY APPLIANCES FROM GODREJ, Regards-Vikram Athavale (PUNE).

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sudha gowtham
, IN
Dec 14, 2011 10:06 am EST
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I hv purchased a Godrej washing machine fully automatic . water leakage .So kindly solve the same as soon as possible.

k.gowtham,
divya stuti, B-wing 206,
kanyapada, goregaon east,
mumbai 400063.

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Parag Apte
, IN
Sep 14, 2011 1:02 pm EDT

We had purchased Godrej Wasing Machine (Model GWF 650 FDC ) in the month of October 2010. Within the waranty period the machine started giving problems. There was a vibration problem first. After extensive follow-ups, the service person came & he helped to make it 'less vibrating' as compared to earlier stage. After on eweek, the spinning action of the machine stopped working...It was a 'ball problem' the same was replaced. Two weeks later, the machine again started vibrating & the display started giving irrelevant figures. The service person ( of course after follow-ups) changed the PCB. In the last week ( 1st week of September 11) the Power Switch stopped working. Now the machine is 'Dead'. We have raising the complaints fr lasr 4 days, got the assurance that Godrej Person would be visiting. We are demanding the complete replacement of machine, or request was 'completely' rejected on phone itself! Dear All, my sincere advice -do not buy Godrej products anytime. Instead you can donate that amount to Charitable Trusts. At least you will get satisfaction of helping somebody. - Parag Apte (+[protected] )

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Dhruva Das Binani
, IN
Sep 04, 2011 3:01 am EDT

I also have a Godrej washing machine and the whole machine shakes and when I contacted the service department they came and changed some parts and charged me hefty amount of money and now it is still worst, the manager says that my flooring is not proper so have to get a stand, the stand is not manufactured by godrej, so no guarantee of it. Who is the manufacturer of the machine does not know how to repair or give good product to customers. Just a big cheat this godrej company is. Mr. Adi Godrej if you can read this comment, please move the service department people and make a good name for yourself.

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Vigil5
, IN
Jan 18, 2011 2:47 pm EST

I bought a godrej washing machine on the 10th of january 2010. Somebody came for installation after two days and he did not know how to connect the tap, even. Godrej service is very, very bad. How can we spread the word around so the other consumers can be wary?

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Vandana Deshpande
, IN
Nov 11, 2010 6:50 am EST
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I HAVE PURCHAED A NEW WASHING MACHIN ON 03.11.2010 GODREJ TECHINICIAN CAME ON 08.11.2010 OPEN ALL PART AND WENT OF HE TOLD THAT THEY PERSON WILL COME ON SAME AND REPAIR IT BUT HE DIDNOT CAME SO WE CCOMPLAINT TO SHOW ROOM THEY HAD REPLACED THE MACHINE BUT TILL TECHINICAN HAS NOT VISITED FOR DAMEO PLS SOLVE THE PROBLEM OR ELSE I AM GOING TO CONSUMER COURT FOR CLAIM .
STILL NOW WE ARE UNABLE TO USE MACHINE WE HAD PAID FULL AMOUNT FOR IT . WHO WILL THE INTEREST FOR THAT . IS THIS THE WAY YOU CARE FOR U R COSTUMER

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godreg c.e.o
, IN
Sep 03, 2010 12:23 pm EDT

yes i agree about godrej it is bill [censor]

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RENUGA
, IN
Aug 03, 2010 12:53 am EDT
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We bought godrej washing machine GWF 650 FDC model on feb 2010... but during the first week of use itself we found fault in it and after 3 months heavy noise was recognised while spinning. we called a godrej service man and he told a engine has to be changed...till one month no reply and we are chasing over the service centres...
so, my humble request is don't buy any of the godrej products because they have got a very pooooooooooooooooooooooooooooooooooooooooooor service replies...

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D MAHANTA
, IN
Mar 31, 2010 3:45 am EDT

I hv purchased a Godrej washing machine on 20-12-2007, model no.GWS-620FS,
UNIT SERIAL NO. [protected], From Dua & Dua (Godrej Divn.). Unfortunately from the day machine is purchased, I hv been dropped in a big problem. Regularly it is giving trouble. Near about seven times your technician attended our house for repair of machine, but it is not rectified permanently. Temporarily he is rectifying it and runs away. Last week mechanic came and surrenderd without telling any reason that washing machine can not be repaired. Please help me. I am a very poor person, can not even dream to purchase another machine. Because of this everytime quarrel is there in between me and my wife.

With great hopes I am writing to you.
Please reply positively, what to do. Or instruct your dealer/service centre at Rourkela for update of my machine.
DAITARI MAHANTA
G-511, SECTOR-6
ROURKELA-769002

MOB NO.-[protected]

my mail ID- daitarimahanta@gmail.com

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ambarish srivastava
, IN
Jan 26, 2010 10:00 am EST

GODREJ- Sick Company: Wake Up Parminder Godrej, Don't Loot the innocent consumer

The complaint was lodged on 11/01/2010, that washing machine is making noise, Technician came on 12/01/2010 and told that gear box is broken and it will be replaced. Till date nobody has come to replace it. We have tried to follow it up more than a dozen times yet we don't see any action on part of the company. The lodged complaint number: 287368

Today is 26th January and we have been manually washing all the clothes since 11th of January. It is very difficult to manage without a washing machine. Too inconvenient.

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MOYITRI
, IN
Dec 02, 2009 4:26 am EST

i AM COMPLETELY AGREE WITH THESE COMPLAINTS. GODREJ HAS BECOME A ### COMPANY. DISGUSTING CUSTOMER CARE SUPPORT.

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5:39 am EDT
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Godrej Industries - Reg.the Demo,the things in the Refrigerator are spoiling

Hi sir, I am Complainting you regarding the services towards the customers.I have taken an new refregirator with the exchange offer by giving by ol freez.The Executive has said that he will be coming for the demo of the refregirator, but since 15 days i am calling him and he is not responding to regarding that.The Sales man Code is 38 and the Name of the...

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12:04 am EDT

Godrej Industries Godrej - No Reply to customer Complains

Hello, I purchased the godrej queens bed before 3 months. After 15 days, the top legs of the bed got damaged. We informed the showroom and send the complaint also we visited them and talk to them, but till take 2nd april 2008 we have not received any replacement of the legs.
Kindly any body suggest what to do...

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Raj Kiran Sharma
, IN
May 09, 2009 4:39 am EDT

In 18 Months of Purchase of this twain queen size bed, this has been damaged 3times, only once were some parts of the bed were replaced, Now the bed has been damaged again and literally broken..we paid through out Nose 26000/- Rupees for this bed, very bad quality of furniture and non-responsive behavior of Comfort Net Traders-- Keerti Nagar, Delhi( Ms Vandana) and Mr. Jitender Service quality Manager from Godrej, this is very disappointing.

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12:00 am EST

Godrej Industries Non-refund of advance amount paid by cheque on 30-10-2007

Dear Sir,

It is 5.30 p.m. now. Your offcials have again proved their scant respect for duty by inaction which indicates that your Company is untrustworthy .

Why is this deficinecy in service perpetrated in a Company claiming to be custonmer friendly ?

Anxiously awaiting your swift action for my refund cheque - this time please convey on telephone abut despatch by courier. One can't wait endlessly at home waiting for one's own money.

I also appreciate your probing into the deliberate delay in the matter,if otherwise, let me have clear details of why the delay is so much prolonged with a vague reply from your officials.

Hopelessly
A.S.Narayanan

d message attached.
________________________________________
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Forwarded Message [ Download File ]
Date: Fri, 23 Nov 2007 20:48:21 -0800 (PST)
From: "A.S.Narayanan Iyer"
Subject: RE: Non- refund of advance booking amount deposited without delivering the product -URGENT
To: "Havewala Godrej"
HTML Attachment [ Scan and Save to Computer ]
A.S. Narayanan,
B- 404 , KRISHNA KRUPA CO-OP. HSG. SOCIETY,
JAI HIND COLONY, , DOMBIVLI (W)-421202
Tel : [protected]
9th November 2007

Godrej & Boyce Mfg. Co. Ltd.
Pirojshanagar, Vikhroli, Mumbai 400 079, India .
Phone: [protected] / 5959
Fax: [protected]
Email : [protected]@godrej.com

Kind Attention Customer Service division
Subject : Defective Services –Inordinate delay
Constrained to Cancel booking Order

Dear Sir,

Your Salesman (Time Lease Co.) failed to fulfill my booking order and have not delivered Refrigerator booked. Details are given below.

Application No Date of booking Product Sale Manager Assured booking date Advance booking amt. Status
1022412 30/10/07 Refrigerator
GDA 23C
215 ltrs Exch.
Offer Vaibhav(Tel. [protected] 02/11/07 Rs. 1000/- Not yet delivered

Follow-up done by me after 2//11/2007
1. 35 telephone calls enquiring status and pray for early delivery
2. Response from sales team was false assurance of delivery between 3 – 8 p.m. each day when telephone
3. My cheque no. 897889 dated 30-10-2007 drawn on Syndicate Bank ,Dombivili presented for payment by M/s Godrej & Boyce and cleared for payment o 5/11/2007,as per my Bank details.
4. Inordinate delay has caused me loss of advance amount of Rs. 1000/-, telephone charges for 35 calls on an average made for FOLLOW-UP.
5. When telephone on 8/11/2007, Assurance by Mr. Vaibhav to keep balance amount ready promising delivery before 8 pm. on 8/11/2007
6. This unfair act has caused me immense mental anxiety and stress resulting ill-health.
7. I have tried to contact Mr. Matthew Cherian, but mobile phone Nol ([protected]) is always busy and he has not called back.
8. Attempts to Contact Mr. Om on mobile [protected] also had no response.
In the circumstances, I am constrained to cancel the order booked. Kindly request you to cancel my booking order and also to arrange to refund the advance amount of Rs. 1000/- as well as loss of call charges amounting to about Rs. 200/- expeditously.
9. Shri Rustom J. Havewala was out of station and informed on 20-11-2007 that by Friday 24th Nov the refund cheque will be delivered to me.
10. Today it is Friday, 24th November 2007. h It is 5.30 p.m. now. Your offcials have again proved their scant respect for duty by inaction which indicates that your Company is untrustworthy .

Why is this deficinecy in service perpetrated in a Company claiming to be custonmer friendly ?

Anxiously awaiting your swift action for my refund cheque - this time please convey on telephone abut despatch by courier. One can't wait endlessly at home waiting for one's own money.

I also appreciate your probing into the deliberate delay in the matter,if otherwise, let me have clear details of why the delay (of 22 days) is so much prolonged with a vague reply from your officials.

Thanking you,

Yours sincerely,

A..S. Narayanan

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12:00 am EST

Godrej Industries inferior service

I have purchased the automatic washing machine make Godrej on 22ndMarch’07, taking into consideration the brand name of Godrej. However after seven months the main motor of the machine failed and after giving the complaint with several reminders the motor was replaced, but at the time of replacing the motor the machine body was very badly damaged. We had brought the notice of the same to your personnel and the complained was lodged (complain no: 674313).

Meanwhile we have given several reminders to your toll free nos for attaining of our complaint and finally today the technician visited at 7.30pm for just inspection of the damages (without the spares) during the inspection the machine which was working till yesterday was made in operational, we don’t know what he did to the machine. However we requested him to please start the machine for which we got the reply that he is from their contract person and the same will be done by the Godrej personnel after their visit, we are unable to understand the reason ( as to whether Godrej or their contractor is going to repair the M/c).

We are very much unhappy with this inferior service, quality and arrogant behavior of the technician.

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A.S.Narayanan
,
Nov 12, 2007 12:00 am EST

A.S. Narayanan,
B- 404 , KRISHNA KRUPA CO-OP. HSG. SOCIETY,
JAI HIND COLONY, , DOMBIVLI (W)-421202
Tel : [protected]
9th November 2007

Godrej & Boyce Mfg. Co. Ltd.
Pirojshanagar, Vikhroli, Mumbai 400 079, India .
Phone: [protected] / 5959
Fax: [protected]
Email : info@godrej.com

Kind Attention Customer Service division
Subject : Defective Services –Inordinate delay
Constrained to Cancel booking Order

Dear Sir,

Your Salesman (Time Lease Co.) failed to fulfill my booking order and have not delivered Refrigerator booked. Details are given below.

Application No1022412
Date of booking30/10/07
ProductRefrigeratorGDA 23C 215 ltrs Exch.
Manager Vaibhav
Assurred ooking date [protected]
Advance booking amt. Rs. 1000/-
Status : Not delivered

Follow-up done by me after 2//11/2007
1.35 telephone calls enquiring status and pray for early delivery
2.Response from sales team was false assurance of delivery between 3 – 8 p.m. each day when telephone
3.My cheque no. 897889 dated 30-10-2007 drawn on Syndicate Bank ,Dombivili presented for payment by M/s Godrej & Boyce and cleared for payment o 5/11/2007,as per my Bank details.
4.Inordinate delay has caused me loss of advance amount of Rs. 1000/-, telephone charges for 35 calls on an average made for FOLLOW-UP.
5.When telephone on 8/11/2007, Assurance by Mr. Vaibhav to keep balance amount ready promising delivery before 8 pm. on 8/11/2007
6.This unfair act has caused me immense mental anxiety and stress resulting ill-health.
7.I have tried to contact Mr. Matthew Cherian, but mobile phone Nol ([protected]) is always busy and he has not called back.
8.Attempts to Contact Mr. Om on mobile [protected] also had no response.
In the circumstances, I am constrained to cancel the order booked. Kindly request you to cancel my booking order and also to arrange to refund the advance amount of Rs. 1000/- as well as loss of call charges amounting to about Rs. 200/- expeditously.

Thanking you,

Yours sincerely,

A..S. Narayanan

P.S. Shri R.J. Havewala of M/s Gordrj & Boyce has assured to direct the Sales Manager to look into the matter and resolve. Hoping for a prompt refund of the amount I lost.
A.S.Narayanan

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Godrej Washing Machine
, IN
Mar 29, 2012 1:35 am EDT

Dear Sir,
I have sold a GODREJ Washing machine from DOORDARSHAN at Bethuadahari, Nadia on 22/02/2012 i.e. model No GWF 600FX CKG full, sl. No. [protected], The machine failure to act its work . Your technician Mr. Surojit Dutta came to check the machine but he advise me to raise water tank above 15Feet otherwise machine does not work. But I start the machine at the same position of the water tank. He also Challenged that machine is ok. But I changed the water line valve and then the machine is running now. I complained at (m) no [protected].
Therefore, I request to solve the other customer as mine
Thanking you
Uttam Das
[protected]

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Sandeepmalik13
, IN
Aug 18, 2009 4:19 am EDT

Freezer not working
Address
H2/2 Shankar Vihar, Delhi Cantt, 110010
Tele [protected], [protected]

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Chandra Chatterjee
, IN
Aug 18, 2016 7:53 am EDT

Hilarious foresight.

I had purchased a Godrej semi automatic washing machine on 6th Sep 2008. From the very first week it had been observed that the spin drier suddenly stops working from time to time and resumes working on its own after sometime. I made a complaint and the engineer visited my house and during his stay the symptom did not occur and as such he left. Thereafter engineers came to my house several times but every time the result was the same because the problem generally occurs in the middle of a full fledged wash which did not happen during his visit. However to my greatest luck one day it actually happened in front of a service engineer and he detected that the problem was owing to a defective capacitor. So the capacitor was changed but unfortunately the problem persisted. Meanwhile that particular service engineer got transferred to a different and now the same fiasco continued. This time they assured me, why are you worrying there is 2 years warranty so there is ample time for this to be identified. So I told them that rt now though this problem is very bugging, my main worry is if the drier stops functioning after the warranty period what happens? I know Godrej has sold me e faulty drier and hence it is going to break down any day. But if it breaks down after the warranty expires I will have to pay for a problem that had been identified rt from the date of purchase.
No one paid any heed to this and they continued to ignore my complaints.

NOW just as the warranty period has expired on 6th Sept 2010, today my spin drier has stopped functioning, it is not running at all. Now can anyone tell me if I deserve this...a company like Godrej can be so fake!

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ashkr2
, IN
Aug 18, 2016 7:53 am EDT
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Dear Sir,

Recently i have purchased Godrej Referegreator ( 27 BY -128 serial NO. CH No 128) Invoice No 21598 dated 20.04.2010 double door from one of your dealer Rimpi Electroworlds in Jalandhar, Punjab.

As per the scheme by The Godrej Refregerator " On purchase of every godrej appliances you will get on wrist watch.

dear sir, i want to bring to your kind notice the people (dealer) are not giving any gift to any customer.

Kindly do some thing that every body should get his due including me.

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Godrej Appliances
, IN
Jun 18, 2012 12:51 am EDT
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Dear Uttam Das,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.

Sorry about the inconvenience.

If any more Queries kindly contact us at smartcare@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Godrej Appliances
, IN
Mar 16, 2011 12:47 pm EDT
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Dear Customer,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now :-) We are now online to take all your feedback into consideration.

If any more Queries kindly contact us at smartcare@godrej.com or call us on [protected].

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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sayanna paul
,
Sep 04, 2008 5:37 am EDT

complane in bed almira

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Raj Kumar Saha
,
Apr 15, 2008 5:32 am EDT

I purchased a godrej H1 (067) SPLB wordrobe fro capital electronics on 23/03/2007, Unfortuenetly my main key was lost. after that i contact many time to godrej care and distributer (K B SALES LTD, Salt lake, Sec -3) but they not given any resolution and they haras me lot and still I not able to use my wordrode.please look into this matter and do the needful.

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Godrej Industries Godrej dvd player not working

Hello .. I bought godrej dvd player 3 weeks back. it was working very fine .. even some of the discs not playing in other dvd players are working fine in this player.. but 2 days back when I was listening to a audio disc .. suddenly it stopped functioning and after I switch off and on the player .. just showing glowing light but disc is not opening ...

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Babu gee
, IN
Aug 31, 2009 6:57 am EDT

My DVD player is shown as No disc

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c.Rajesh
,
May 20, 2008 10:41 pm EDT

godrej dvd player not working properly, if i insert dish it says no disk, error disk

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12:00 am EDT

Godrej Industries Poor cooling and poor customer service

Godrej Customer Service Sucks!

I have been a very loyal and old customer of Godrej, however to my utter dismay Godrej service is very very poor. About a month back there was some cooling issues in my frig (GF-28,4yr old model). I called up the customer service exec to lodge a complaint (576807) and then had to follow up again and again for almost a week till they sent an engineer on 21/6/07. He then came to diagnose the issue as with the gas and told that it has to be refilled. I paid Rs 1140 (service no 582225) and then the gas was filled on 24/6/07 but the issue persisted . Again I had to go through the tiring process of filing yet another few complaints (582225,593201). The engineer cam again just to tell that the Gas was not filled up properly so again i had to call up and follow with gas filing guy. Each day they would say they ll come and never turn up and give some lame excuse. This whole bloody painful suffering has been going on for almost a month now. I am sick and tired and don't know whom to report the problem, the frig still has cooling issues as earlier but i am left with just harassment and suffering.

I think now there is no difference between any local round-the-corner repair shop and godrej anymore. Feel like throwing away this piece of ### (frig ha!) out of my house.

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MP
,
Apr 14, 2008 1:49 pm EDT

Yes, i fully agree with your comments.Its so frustrating to see the CUSTOMER SERVICE of these companies because the MAIN thing for them is to " SELL the PRODUCT to a CUSTOMER, thats it.After this, its the customers who has to go through all the PAINS of buying a product"

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12:00 am EDT
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Godrej Industries - Not cooling

I have purchased the refrigerator on 11/11/02. Since then i got it repaired once for the complaint of non-cooling and it was repaired by godrej authorized dealer on payment. Now again i am facing the same problem.

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12:00 am EDT

Godrej Industries Lower cooling plus no cut off taking place for compressor

I have Godrej Pentacool refrigerator but it's not cooling properly even cut off of compressor is not taking place. Don't buy it!

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Parimal Bhandari
, IN
Jan 22, 2009 1:42 am EST
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I am a customer of Godrej and I have purchased a Godrej Refrigerator Model V2 GDP-195 on 3.10.2008 from your dealer "Video Plaza", Muchipara, Durgapur - 713212. There was a gift offer of 3 pcs Non-stick cookware on that purchase. But your Dealer unable to give me the aforesaid gift at that time. I have requested your dealer in several times to give me that gift. After one month they have given a gift pack which was not packed properly and partly open. Whenever I opened the pack I found that instead of three pcs of cookware, there was only one piece. I refused the gift instantly. Till now the dealer saying that they could not do anything in this regard because the problem is from Godrej's end. Please verify and reply as soon as possible.

I think this type of problem will hamper the Godrej's goodwill and loss of business in long run.

Thanking you in anticipation,

P. C. Bhandari
Mobile : [protected]

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12:00 am EDT

Godrej Industries Insufficient cooling

Purchased Godrej Pentcool 420 litres Refrigerator in July 2007. From day one it never had enough cooling to prevent ice-creams from melting or freezing milk packets in at least 24 hours.

After complaining service agents have visited umpteen number of times. Charges refrigerant/gas twice, adjusted gas setting twice, changed compressor 4 times, but no improvement. No one has any idea of what is the problem. Dragging the matter since 11 months. No one wants to accept that the model is a failure, for fear of having to offer replacement.

Only thing i can appreciate is their patience to visit dozens of time to impress the customer.

Good Service setup... BUT BAD BAD PRODUCTS.

Sincere advice: STAY AWAY FROM GODREJ.

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Jolly Thomas
Munnr, IN
Nov 19, 2023 3:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought an washing machine from the nearest godrej shop... Rs 17000spend for it... Its very good machine. But the under rat become their house like a big hole. Their is no cover in the under of the machine... Now i spend 2000 rs for the latest compalint... Very poor manufacturing

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Insufficient cooling
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