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Godrej / Non-refund of advance amount paid by cheque on 30-10-2007

1
Contact information:

Dear Sir,

It is 5.30 p.m. now. Your offcials have again proved their scant respect for duty by inaction which indicates that your Company is untrustworthy .

Why is this deficinecy in service perpetrated in a Company claiming to be custonmer friendly ?

Anxiously awaiting your swift action for my refund cheque - this time please convey on telephone abut despatch by courier. One can't wait endlessly at home waiting for one's own money.

I also appreciate your probing into the deliberate delay in the matter,if otherwise, let me have clear details of why the delay is so much prolonged with a vague reply from your officials.

Hopelessly
A.S.Narayanan

d message attached.
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Forwarded Message [ Download File ]
Date: Fri, 23 Nov 2007 20:48:21 -0800 (PST)
From: "A.S.Narayanan Iyer" <as_narayan@yahoo.com>
Subject: RE: Non- refund of advance booking amount deposited without delivering the product -URGENT
To: "Havewala Godrej" <rjh@godrej.com>
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A.S. Narayanan,
B- 404 , KRISHNA KRUPA CO-OP. HSG. SOCIETY,
JAI HIND COLONY, , DOMBIVLI (W)-421202
Tel : [protected]
9th November 2007

Godrej & Boyce Mfg. Co. Ltd.
Pirojshanagar, Vikhroli, Mumbai 400 079, India .
Phone: [protected] / 5959
Fax: [protected]
Email : info@godrej.com

Kind Attention Customer Service division
Subject : Defective Services –Inordinate delay
Constrained to Cancel booking Order

Dear Sir,

Your Salesman (Time Lease Co.) failed to fulfill my booking order and have not delivered Refrigerator booked. Details are given below.

Application No Date of booking Product Sale Manager Assured booking date Advance booking amt. Status
1022412 30/10/07 Refrigerator
GDA 23C
215 ltrs Exch.
Offer Vaibhav(Tel. [protected] 02/11/07 Rs. 1000/- Not yet delivered

Follow-up done by me after 2//11/2007
1. 35 telephone calls enquiring status and pray for early delivery
2. Response from sales team was false assurance of delivery between 3 – 8 p.m. each day when telephone
3. My cheque no. 897889 dated 30-10-2007 drawn on Syndicate Bank ,Dombivili presented for payment by M/s Godrej & Boyce and cleared for payment o 5/11/2007,as per my Bank details.
4. Inordinate delay has caused me loss of advance amount of Rs. 1000/-, telephone charges for 35 calls on an average made for FOLLOW-UP.
5. When telephone on 8/11/2007, Assurance by Mr. Vaibhav to keep balance amount ready promising delivery before 8 pm. on 8/11/2007
6. This unfair act has caused me immense mental anxiety and stress resulting ill-health.
7. I have tried to contact Mr. Matthew Cherian, but mobile phone Nol [protected]) is always busy and he has not called back.
8. Attempts to Contact Mr. Om on mobile [protected] also had no response.
In the circumstances, I am constrained to cancel the order booked. Kindly request you to cancel my booking order and also to arrange to refund the advance amount of Rs. 1000/- as well as loss of call charges amounting to about Rs. 200/- expeditously.
9. Shri Rustom J. Havewala was out of station and informed on 20-11-2007 that by Friday 24th Nov the refund cheque will be delivered to me.
10. Today it is Friday, 24th November 2007. h It is 5.30 p.m. now. Your offcials have again proved their scant respect for duty by inaction which indicates that your Company is untrustworthy .

Why is this deficinecy in service perpetrated in a Company claiming to be custonmer friendly ?

Anxiously awaiting your swift action for my refund cheque - this time please convey on telephone abut despatch by courier. One can't wait endlessly at home waiting for one's own money.

I also appreciate your probing into the deliberate delay in the matter,if otherwise, let me have clear details of why the delay (of 22 days) is so much prolonged with a vague reply from your officials.


Thanking you,

Yours sincerely,

A..S. Narayanan
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