Godrej & Boyce Mfg. Co. / Defective Refrigerator Supplied
I have purchased a refrigerator Godrej Model Eon newly introduced product on 1st Dec. 2006 from a dealer by name M/s. V.G. PANEERDAS, 100 feet Ring Road, Banashankari III Stage, Bangalore 560 085. Since the date of purchase I observed the defect of collection of water in the vegitable basket and the contents of the basket spoiling. Immedietly I made complaint to the manufacturer and the dealer regarding the problem. Service personnel from the company visited my house & they made some adjustments, Changing of the component took place. It has become a routine visits from the Service personnel. Even a Senior Service personnel visited my house. But the result is Big Zero. Finally they decided to Lift the Unit to their place for Observation. They kept it for almost two months with them. Every time I contact them they use to tell me some reason. After a prolonged discussion they replaced the unit by a new unit. This new unit supplied is also having the same problem as of previous one. The procedure of contacting the company and dealer is continued the same good old procedure of making research on the unit by changing the components started once again. I am fed up with this action from the company. Cooperating with the service people has become a headache for me (Till date the visits of Service personnel may more than 15 times). Even then they are not thinking of withdrawing this model or do some research on the product to rectify the defect. This type of attitude from a reputed company is not fare.
I am making this complaint with an anticipation of proper action from the company to keep the customer satisfied.