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GoDaddy / horrible service! strongarm tactics

1 United States Review updated:

Godaddy sucks!!! Horrible customer service. "don't care" "take it or get took attitude" absolutely the worst business experience ever!
I bought a domain and website hosting service from them. Two days later I get an email saying "scan over your government i. D." to
Verify that you actually bought this. I've bought lots of things - including houses and cars - online, and have never been asked to
Scan over my actual driver's license or passport! I thought it was a phishing scam, so I ignored it. Then a day later when I went to
Open my account with godaddy, it prompted me to do as previously emailed. I called their customer service line, explained that i'd
Never been asked anything like that before, and asked them if there were any alternative to doing that, as I was really leery of sending my i. D. Over the internet? Wow! The response I got, was sooo negative, that I am spending hours online now, trying to tell everyone that will listen... Don't godaddy!!! Not only did they have the attitude of "take it or get took", but they also emailed me, that if I was still inclined to let them violate me, there'd be a "miscellaneous charge of $12.85" to do so!

No one would give me their full name. No one would even say where they were actually located, who made the decision to interrupt my service, nothing. It was "we did it, do what we told you (Or f you)" that simple.

Needless to say, I won't be going daddy and I have written this so that you can prevent having it happen to you too.

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Comments

  • Fr
      29th of Nov, 2013
    0 Votes

    I started using GoDaddy for my Server needs a few years ago. You have a choice to select an option that doesn't include server administration, but if you have any technical support need for the product you purchased and expect to work without issues, you will not receive the appropriate assistance without being charged extra.
    The reps are the rudest I've ever encountered, they use aggressive language, belittle you as non knowledgeable, therefore guilty for not choosing them to handle admin of your server and don't take one step in customers satisfaction direction.
    I have purchased a VDS and today called to get them to help me fixing the issue that was preventing me from receiving emails in my business Inbox, which is affecting my operations. It was a basic expectation to have a server that wouldn't fail to deliver emails, and we haven't made any changes or even accessed the server at all. So, if it works and all of a sudden stops working, you would think that technical support would fix the issue. Not only they didn't, but used time to try and sell their 'Expert Services'.
    Below the transcript of my chat with one of the numerous reps I had spoken before. The tone is the same, arrogant, careless, rude and disgusting:

    System
    You are currently at position number 7 in the queue.

    For additional support information, please read the notice found at the top of the Hosting Control Center
    3:23:57 PM
    System
    You are currently at position number 6 in the queue.

    For additional support information, please read the notice found at the top of the Hosting Control Center
    3:24:57 PM
    System
    You are currently at position number 5 in the queue.

    For additional support information, please read the notice found at the top of the Hosting Control Center
    3:24:58 PM
    System
    You are currently at position number 4 in the queue.

    For additional support information, please read the notice found at the top of the Hosting Control Center
    3:25:13 PM
    System
    You are currently at position number 3 in the queue.

    For additional support information, please read the notice found at the top of the Hosting Control Center
    3:25:23 PM
    System
    You are currently at position number 2 in the queue.

    For additional support information, please read the notice found at the top of the Hosting Control Center
    3:28:11 PM
    System
    You are currently at position number 1 in the queue.

    For additional support information, please read the notice found at the top of the Hosting Control Center
    3:31:57 PM
    System
    You have been connected to Dave P..

    Please note: All Live Chat sessions are logged and may be monitored for security and quality assurance purposes.

    **Please Note: We request that you do not send passwords or credit card details over chat.

    Thank you for contacting Live Chat support for Virtual and Dedicated Servers. Your patience is appreciated, as I might be assisting multiple customers.

    May I start with your name and the issue which you are currently experiencing?
    3:35:58 PM
    Dave P.
    Hi and thank you for waiting, my name is Dave. May I start with your name and the issue which you are currently experiencing?
    3:36:02 PM
    Customer
    I've noticed our company hasn't been getting emails, maybe none, maybe only some
    3:36:38 PM
    Customer
    also, recently we were bombarded by emails from 6 months ago, non stop syncing
    3:37:07 PM
    Customer
    I hope the emails we haven't gotten are somewhere retrievable in the server?
    3:37:56 PM
    Dave P.
    What is your domain?
    3:38:58 PM
    Customer
    xxxx
    3:39:06 PM
    Dave P.
    Your MX record is pointed to your server so email should be getting sent to your server.
    3:39:51 PM
    Customer
    this is a message one customer got Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.
    3:40:19 PM
    Customer
    today, after trying to send email 3 times
    3:40:30 PM
    Customer
    to both xxx@ and xxx@
    3:40:40 PM
    Dave P.
    Can you give me the full bounce back email? I need all of the content of the email to get more information on why it was bounced back.
    3:41:19 PM
    Customer
    I don't know what you mean
    3:41:41 PM
    Dave P.
    When you have a bounce back email it gives you a lot of information as to why it was sent back to the owner.
    3:42:10 PM
    Dave P.
    It gives information like the mail server that it is trying to connect to or the bounce back was from.
    3:42:36 PM
    Customer
    You mean ask my customer to copy the email they received back?
    3:42:37 PM
    Dave P.
    Yes
    3:42:42 PM
    Customer
    but how many email servers can a company have?
    3:42:59 PM
    Dave P.
    They need to give you the email with the full header information and email content.
    3:43:01 PM
    Dave P.
    They might be using the wrong email address or they might be having DNS issues on their end. This is why we need the full bounce back email with header information.
    3:44:02 PM
    Dave P.
    Where do you have the domain softtop.com.br registered? I don't see it in your account with us.
    3:44:24 PM
    Customer
    Reporting-MTA: dns;server1.xxxxcom.br
    Received-From-MTA: dns;xxxx.com
    Arrival-Date: Wed, 27 Nov 2013 10:59:09 -0200

    Final-Recipient: rfc822;xxxx@softtop.com.br
    Action: failed
    Status: 4.4.7
    3:44:31 PM
    Customer
    It is not registerd with you as it is an international domain
    3:45:09 PM
    Customer
    Is this what you need?
    3:45:14 PM
    Customer
    the email is correct
    3:45:22 PM
    Dave P.
    You can register international domains with us.
    3:45:44 PM
    Dave P.
    Did you update your dns recently?
    3:45:50 PM
    Customer
    I didn't touch anything
    3:46:00 PM
    Customer
    because I work with overseas customers, I know it shouldnt be this quiet, since its not TG anywehere else
    3:46:52 PM
    Dave P.
    From what I'm seeing your DNS is setup correctly. You will need to make sure that your email service is running. You might need to reboot your server.
    3:47:54 PM
    Customer
    why wouldnt be running?
    3:48:22 PM
    Dave P.
    You said that email is not working. So since the dns is pointed to your server correctly the service for mail must be having issues. Have you tried to trouble shoot this issue on your server?
    3:50:12 PM
    Customer
    aren't you my server?
    3:50:29 PM
    Customer
    I know I bought Server services from you
    3:50:45 PM
    Dave P.
    I am not your server or your server admin. You did not hire us to manage your server. Because of this you are the server admin and in charge of maintaining your server.
    3:51:19 PM
    Customer
    So, you are saying that I don't have a server through your company?
    3:51:48 PM
    Dave P.
    You will need to review the issues on the server. If you are not able to you can hire our Expert Hands to review the server. They charge $49.99 per 30 minutes of review time.
    3:52:13 PM
    Customer
    the virtual dedicated server I purchased is not through GoDaddy?
    3:52:28 PM
    Dave P.
    You have a server with us. But you didn't hire us to be your admin.
    3:52:29 PM
    Customer
    You said above you were not my server
    3:52:43 PM
    Customer
    'I am not your server'
    3:52:56 PM
    Dave P.
    Yes it is impossible for a person to be a server.
    3:52:57 PM
    Customer
    You know exactly what I am talking about
    3:53:17 PM
    Dave P.
    You purchased a server from us but we are not your admin. You are the server admin.
    3:53:17 PM
    Customer
    If there is a problem in the email ON MY SERVER
    3:53:34 PM
    Customer
    then you need to assist me fixing it
    3:53:42 PM
    Customer
    You can just let my business suffer
    3:54:27 PM
    Customer
    I am not asking you to be my admin
    3:54:40 PM
    Dave P.
    As I said earlier. You have to review the server yourself. If you are not able to then you have to contact our expert hands to get them to review the issue.
    3:55:03 PM
    Customer
    I am asking you to address the problem that is causing me to receive messages ON the server I purchased
    3:55:06 PM
    Dave P.
    Your mx record points to mail.softtop.com.br and this is pointed to your server.
    3:55:24 PM
    Dave P.
    There is an issue on your server that you need to address.
    3:55:33 PM
    Dave P.
    If you want our Expert Hands to review the issue you can submit a support ticket for them at https://support.godaddy.com
    3:56:13 PM
    Customer
    So, if there is a technical issue on the server and I need technical support, who is ssupposed to help me?
    3:56:13 PM
    Customer
    no, Dave
    3:56:23 PM
    Dave P.
    This support chat is only for issues that are out of your control like not being able to access your server.
    3:56:43 PM
    Customer
    I won't pay for Expert Hands for something that should be working fine
    3:56:47 PM
    Customer
    Part of my server is working email
    3:57:11 PM
    Customer
    For what I know then you could be messing up with my email so I have to pay you to fix it
    3:57:34 PM
    Customer
    My Server comes with functional email
    3:57:50 PM
    Customer
    thai is not functional right now
    3:57:59 PM
    Dave P.
    Your server is accessible. Your MX record is able to connect to your server. When I use telnet to connect to your mail server it connects. This is something that is on your server that you need to address.
    3:58:05 PM
    Customer
    and I am loosing communication with customers because of it
    3:58:13 PM
    Customer
    What I need is this issue to be resolved, please
    3:58:31 PM
    Customer
    I know my server is working
    3:58:54 PM
    Dave P.
    Yes and we are not your server admin so you will need to do this on your own or you will have to submit a support ticket to get our Expert Hands to review it for you.
    3:59:01 PM
    Customer
    But I also know the email, that is part of my server, is not
    3:59:10 PM
    Dave P.
    yes it is and we are in charge of the hardware and you are in charge of everything software related.
    3:59:34 PM
    Dave P.
    Email is software related.
    3:59:42 PM
    Customer
    So, when you promise 'Server' with unlimited email accounts you dont guarantee that that would always work, unless the customer pays extra?
    3:59:57 PM
    Customer
    Email comes with your promise
    4:00:13 PM
    Dave P.
    We can't guarantee that a server will work if you do not know how to be an admin for your server.
    4:00:28 PM
    Customer
    I didnt touch the Server
    4:00:45 PM
    Dave P.
    You are the admin and you setup the server. This is not something that we control.
    4:00:50 PM
    Customer
    all of a sudden the email stops working and I have to pay extra to get it fixed?
    4:01:05 PM
    Dave P.
    You don't have to pay extra if you want to look into the issue yourself by being a server admin. If you don't want to review the issue on your server and you want us to review then you have to pay for our Expert Hands. Our admins do not work for free.
    4:01:54 PM
    Customer
    You are scam artists and the rudest people I've ever chatted with
    4:02:21 PM
    Customer
    How about being bombarded by old emails
    4:02:30 PM
    Customer
    my problem too?
    4:02:35 PM
    Dave P.
    If you are not willing to review your own server please at least reboot the server.
    4:02:39 PM
    Customer
    I have to fix that too?
    4:02:53 PM
    Dave P.
    A reboot is a quick way to try and fix an issue if you are not able to research the issue on the server. It is just like rebooting your own computer or laptop or phone.
    4:03:35 PM
    Customer
    It would have been much nicer if you had suggested that 'pretending' to help
    4:03:56 PM
    Dave P.
    Some times it works sometimes it doesn't work.
    4:03:57 PM
    Customer
    Trying to get more money from customers is a policy that I see your company has
    4:04:16 PM
    Dave P.
    You can view our standard support on our website if you would like to see what we support. I will get you the URL.
    4:04:32 PM
    Customer
    and its absolutely disgusting
    4:04:34 PM
    Customer
    No need
    4:04:42 PM
    Customer
    No matter what issue you dont support
    4:04:51 PM
    Customer
    even something that is basic like this
    4:05:02 PM
    Dave P.
    Included Support


    If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.

    Examples of supported technical problems:

    • Your server becomes unreachable due to a network failure within our facility.
    • Your server becomes unreachable due to a hardware failure within our facility.
    • The hosting service setup process failed to complete successfully.
    • A root user password change request failed to resolve successfully.

    If you need custom work, such as Advanced scripting, programming or troubleshooting, you need our Assisted Service Plan.
    4:05:02 PM
    Customer
    and you should support
    4:05:07 PM
    Customer
    How about being bombarded by old emails????????
    4:05:18 PM
    Dave P.
    That is not something that we can control. Where are they coming from?
    4:05:38 PM
    Customer
    The SERVER
    4:05:47 PM
    Dave P.
    Then you need to be an admin and work on your server. If you are not able to then you can request help from our Expert Hands.
    4:06:17 PM
    Customer
    So, its normal for a customer to get emails from months ago all of a sudden?
    4:06:25 PM
    Dave P.
    That is not normal. But if your server is doing this then you have a configuration issue on your server.
    4:07:03 PM
    Customer
    And if I didn't touch any of the configurations, you are saying that I have to pay you to investigate issues coming from your side?
    4:07:35 PM
    Dave P.
    The issue is not coming from our side. It is on your server. You manage the software on your server.
    4:08:09 PM
    Customer
    Ok, Dave, this chat will be online soon...we'll see who agrees with whom!
    4:08:43 PM
    Dave P.
    May I assist you with anything else?

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