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1.5 401 Reviews

GoDaddy Complaints Summary

51 Resolved
340 Unresolved
Our verdict: With GoDaddy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:30 pm EST
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GoDaddy renewal rip off!

Watch out if you do business with one of the biggest domain name scammers on the planet - Godaddy.com. If you choose to do business with these charlatans watch out for the AUTOMATIC RENEWAL. Unless you turn this function off, you will be billed without your knowledge. This happen to me and I am currently asking my credit card company to get involved to reverse the charge. Calling customer service was NO HELP. Very rude and uncaring. Now we understand how they can afford 4 Million Super Bowl commercials. BUYER BEWARE!

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William T Graham
Beverly Hills, US
May 12, 2014 3:26 pm EDT

Godaddy.com suspended several of my domains and there is nothing I can do to get them back

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4:22 pm EST
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GoDaddy hosted email out of commission for 2 weeks

GoDaddy's hosted email exchange has been broken off and on for more than 2 weeks. I finally called today after my frustration reached the boiling point. Their customer service is pleasant enough, but after 3 calls, not being able to send, receive, or read my corporate email, I'm beyond frustrated. They don't know when it will be back online, don't display it as an outage on their support site, and tried to convince me to upgrade to Office 365 because it's more dependable, and has all these great features. Up until 2 weeks ago, I was perfectly satisfied with what I had. Now? Unbelievable. Disappointing, GoDaddy - very disappointing.

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4:40 pm EST
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GoDaddy non ethical behaviour

Run away from Godaddy!

After choosing Office 365 to have my website and email boxers, I cancelled the services (site and email) I had with Godaddy and, by coincdence, my problems begun.
It is clear for me now that Godaddy main objective is get money from customers by all the possible ways.

I had also bought 5 domains and all with expire dates of end 2014 and one till 2015! Now they say I "deleted" the domains and they got expired!

After several support tickets exchanges they insist that I most recover the Domain I wanted more (with expire dates in 9/14), and pay 80 $ for that.

One of us (me or Godaddy) is stupid!

I would be stupid if I wanted to delete registered domains I paid in advance and not expired
or
Godaddy is stupid to think their customers want to drop money away.

Godaddy site allows, without an alert giving the criticality of the action, to delete already paid registered domains ... and after they ask money for recover. This is stupid and non ethical!

I am a 61 years old economist and former CIO at important companies where Customer Relationship Management (CRM) was priority number one. An acronym that Godaddy does not know!

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6:42 pm EDT
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GoDaddy lost database

They lost my entire database.
They had my website down for an entire week.
When I called about these problems - all I got was their sales team trying to sell me more stuff. Their response was - "we'll give you a credit on your next purchase".
They just don't get it - there isn't going to be a next purchase.
They have cost me a lot of money.

I wouldn't use go-daddy if they were the only hosting company on the planet. It's like driving with a bagel wheel. It's like never taking the training wheels off your bike. It's like always being the bridesmaid - never the bride. It's like being third to second fiddle. It's like going window shopping without being able to buy anything. It's like always being a spectator in a participant sport.

The mistake I made was not reading all the bad reviews about them. I would have never used them.

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11:14 pm EDT
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GoDaddy violated agreement took domain I won away from me

I won a domain on Godaddy and received an email I had until today to pay. I went to pay today and received notice that they gave the domain to another bidder today. I called customer serive and they couldn't help. Totally disgusting.
Additionally, even though the email told me I needed to pay by today, Godaddy not only awarded the domain to someone else, they also have put my auction account in suspension and are demanding 10 dollar for admin fees.
So they're trying to punish me for their own mistake.
http://imgur.com/8YtfJgK

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9:32 am EDT
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GoDaddy tried to extort money from me

GoDaddy lied, tried to extort money from me, then killed my website.

The nearly complete version here: http://democratshallofshame.net/RAT_DHOS_vs_GD.html

Or, here: http://democratshallofshame.info/RAT_DHOS_vs_GD.html

And here: http://democratshallofshame.us/RAT_DHOS_vs_GD.html

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8:19 pm EDT
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GoDaddy horrible service! strongarm tactics

Godaddy sucks! Horrible customer service. "don't care" "take it or get took attitude" absolutely the worst business experience ever!
I bought a domain and website hosting service from them. Two days later I get an email saying "scan over your government i. D." to
Verify that you actually bought this. I've bought lots of things - including houses and cars - online, and have never been asked to
Scan over my actual driver's license or passport! I thought it was a phishing scam, so I ignored it. Then a day later when I went to
Open my account with godaddy, it prompted me to do as previously emailed. I called their customer service line, explained that i'd
Never been asked anything like that before, and asked them if there were any alternative to doing that, as I was really leery of sending my i. D. Over the internet? Wow! The response I got, was sooo negative, that I am spending hours online now, trying to tell everyone that will listen... Don't godaddy! Not only did they have the attitude of "take it or get took", but they also emailed me, that if I was still inclined to let them violate me, there'd be a "miscellaneous charge of $12.85" to do so!

No one would give me their full name. No one would even say where they were actually located, who made the decision to interrupt my service, nothing. It was "we did it, do what we told you (Or f you)" that simple.

Needless to say, I won't be going daddy and I have written this so that you can prevent having it happen to you too.

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Frustratedd
, US
Nov 29, 2013 3:33 pm EST

I started using GoDaddy for my Server needs a few years ago. You have a choice to select an option that doesn't include server administration, but if you have any technical support need for the product you purchased and expect to work without issues, you will not receive the appropriate assistance without being charged extra.
The reps are the rudest I've ever encountered, they use aggressive language, belittle you as non knowledgeable, therefore guilty for not choosing them to handle admin of your server and don't take one step in customers satisfaction direction.
I have purchased a VDS and today called to get them to help me fixing the issue that was preventing me from receiving emails in my business Inbox, which is affecting my operations. It was a basic expectation to have a server that wouldn't fail to deliver emails, and we haven't made any changes or even accessed the server at all. So, if it works and all of a sudden stops working, you would think that technical support would fix the issue. Not only they didn't, but used time to try and sell their 'Expert Services'.
Below the transcript of my chat with one of the numerous reps I had spoken before. The tone is the same, arrogant, careless, rude and disgusting:

System
You are currently at position number 7 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:23:57 PM
System
You are currently at position number 6 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:24:57 PM
System
You are currently at position number 5 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:24:58 PM
System
You are currently at position number 4 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:25:13 PM
System
You are currently at position number 3 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:25:23 PM
System
You are currently at position number 2 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:28:11 PM
System
You are currently at position number 1 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:31:57 PM
System
You have been connected to Dave P..

Please note: All Live Chat sessions are logged and may be monitored for security and quality assurance purposes.

**Please Note: We request that you do not send passwords or credit card details over chat.

Thank you for contacting Live Chat support for Virtual and Dedicated Servers. Your patience is appreciated, as I might be assisting multiple customers.

May I start with your name and the issue which you are currently experiencing?
3:35:58 PM
Dave P.
Hi and thank you for waiting, my name is Dave. May I start with your name and the issue which you are currently experiencing?
3:36:02 PM
Customer
I've noticed our company hasn't been getting emails, maybe none, maybe only some
3:36:38 PM
Customer
also, recently we were bombarded by emails from 6 months ago, non stop syncing
3:37:07 PM
Customer
I hope the emails we haven't gotten are somewhere retrievable in the server?
3:37:56 PM
Dave P.
What is your domain?
3:38:58 PM
Customer
xxxx
3:39:06 PM
Dave P.
Your MX record is pointed to your server so email should be getting sent to your server.
3:39:51 PM
Customer
this is a message one customer got Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.
3:40:19 PM
Customer
today, after trying to send email 3 times
3:40:30 PM
Customer
to both xxx@ and xxx@
3:40:40 PM
Dave P.
Can you give me the full bounce back email? I need all of the content of the email to get more information on why it was bounced back.
3:41:19 PM
Customer
I don't know what you mean
3:41:41 PM
Dave P.
When you have a bounce back email it gives you a lot of information as to why it was sent back to the owner.
3:42:10 PM
Dave P.
It gives information like the mail server that it is trying to connect to or the bounce back was from.
3:42:36 PM
Customer
You mean ask my customer to copy the email they received back?
3:42:37 PM
Dave P.
Yes
3:42:42 PM
Customer
but how many email servers can a company have?
3:42:59 PM
Dave P.
They need to give you the email with the full header information and email content.
3:43:01 PM
Dave P.
They might be using the wrong email address or they might be having DNS issues on their end. This is why we need the full bounce back email with header information.
3:44:02 PM
Dave P.
Where do you have the domain softtop.com.br registered? I don't see it in your account with us.
3:44:24 PM
Customer
Reporting-MTA: dns;server1.xxxxcom.br
Received-From-MTA: dns;xxxx.com
Arrival-Date: Wed, 27 Nov 2013 10:59:09 -0200

Final-Recipient: rfc822;xxxx@softtop.com.br
Action: failed
Status: 4.4.7
3:44:31 PM
Customer
It is not registerd with you as it is an international domain
3:45:09 PM
Customer
Is this what you need?
3:45:14 PM
Customer
the email is correct
3:45:22 PM
Dave P.
You can register international domains with us.
3:45:44 PM
Dave P.
Did you update your dns recently?
3:45:50 PM
Customer
I didn't touch anything
3:46:00 PM
Customer
because I work with overseas customers, I know it shouldnt be this quiet, since its not TG anywehere else
3:46:52 PM
Dave P.
From what I'm seeing your DNS is setup correctly. You will need to make sure that your email service is running. You might need to reboot your server.
3:47:54 PM
Customer
why wouldnt be running?
3:48:22 PM
Dave P.
You said that email is not working. So since the dns is pointed to your server correctly the service for mail must be having issues. Have you tried to trouble shoot this issue on your server?
3:50:12 PM
Customer
aren't you my server?
3:50:29 PM
Customer
I know I bought Server services from you
3:50:45 PM
Dave P.
I am not your server or your server admin. You did not hire us to manage your server. Because of this you are the server admin and in charge of maintaining your server.
3:51:19 PM
Customer
So, you are saying that I don't have a server through your company?
3:51:48 PM
Dave P.
You will need to review the issues on the server. If you are not able to you can hire our Expert Hands to review the server. They charge $49.99 per 30 minutes of review time.
3:52:13 PM
Customer
the virtual dedicated server I purchased is not through GoDaddy?
3:52:28 PM
Dave P.
You have a server with us. But you didn't hire us to be your admin.
3:52:29 PM
Customer
You said above you were not my server
3:52:43 PM
Customer
'I am not your server'
3:52:56 PM
Dave P.
Yes it is impossible for a person to be a server.
3:52:57 PM
Customer
You know exactly what I am talking about
3:53:17 PM
Dave P.
You purchased a server from us but we are not your admin. You are the server admin.
3:53:17 PM
Customer
If there is a problem in the email ON MY SERVER
3:53:34 PM
Customer
then you need to assist me fixing it
3:53:42 PM
Customer
You can just let my business suffer
3:54:27 PM
Customer
I am not asking you to be my admin
3:54:40 PM
Dave P.
As I said earlier. You have to review the server yourself. If you are not able to then you have to contact our expert hands to get them to review the issue.
3:55:03 PM
Customer
I am asking you to address the problem that is causing me to receive messages ON the server I purchased
3:55:06 PM
Dave P.
Your mx record points to mail.softtop.com.br and this is pointed to your server.
3:55:24 PM
Dave P.
There is an issue on your server that you need to address.
3:55:33 PM
Dave P.
If you want our Expert Hands to review the issue you can submit a support ticket for them at https://support.godaddy.com
3:56:13 PM
Customer
So, if there is a technical issue on the server and I need technical support, who is ssupposed to help me?
3:56:13 PM
Customer
no, Dave
3:56:23 PM
Dave P.
This support chat is only for issues that are out of your control like not being able to access your server.
3:56:43 PM
Customer
I won't pay for Expert Hands for something that should be working fine
3:56:47 PM
Customer
Part of my server is working email
3:57:11 PM
Customer
For what I know then you could be messing up with my email so I have to pay you to fix it
3:57:34 PM
Customer
My Server comes with functional email
3:57:50 PM
Customer
thai is not functional right now
3:57:59 PM
Dave P.
Your server is accessible. Your MX record is able to connect to your server. When I use telnet to connect to your mail server it connects. This is something that is on your server that you need to address.
3:58:05 PM
Customer
and I am loosing communication with customers because of it
3:58:13 PM
Customer
What I need is this issue to be resolved, please
3:58:31 PM
Customer
I know my server is working
3:58:54 PM
Dave P.
Yes and we are not your server admin so you will need to do this on your own or you will have to submit a support ticket to get our Expert Hands to review it for you.
3:59:01 PM
Customer
But I also know the email, that is part of my server, is not
3:59:10 PM
Dave P.
yes it is and we are in charge of the hardware and you are in charge of everything software related.
3:59:34 PM
Dave P.
Email is software related.
3:59:42 PM
Customer
So, when you promise 'Server' with unlimited email accounts you dont guarantee that that would always work, unless the customer pays extra?
3:59:57 PM
Customer
Email comes with your promise
4:00:13 PM
Dave P.
We can't guarantee that a server will work if you do not know how to be an admin for your server.
4:00:28 PM
Customer
I didnt touch the Server
4:00:45 PM
Dave P.
You are the admin and you setup the server. This is not something that we control.
4:00:50 PM
Customer
all of a sudden the email stops working and I have to pay extra to get it fixed?
4:01:05 PM
Dave P.
You don't have to pay extra if you want to look into the issue yourself by being a server admin. If you don't want to review the issue on your server and you want us to review then you have to pay for our Expert Hands. Our admins do not work for free.
4:01:54 PM
Customer
You are scam artists and the rudest people I've ever chatted with
4:02:21 PM
Customer
How about being bombarded by old emails
4:02:30 PM
Customer
my problem too?
4:02:35 PM
Dave P.
If you are not willing to review your own server please at least reboot the server.
4:02:39 PM
Customer
I have to fix that too?
4:02:53 PM
Dave P.
A reboot is a quick way to try and fix an issue if you are not able to research the issue on the server. It is just like rebooting your own computer or laptop or phone.
4:03:35 PM
Customer
It would have been much nicer if you had suggested that 'pretending' to help
4:03:56 PM
Dave P.
Some times it works sometimes it doesn't work.
4:03:57 PM
Customer
Trying to get more money from customers is a policy that I see your company has
4:04:16 PM
Dave P.
You can view our standard support on our website if you would like to see what we support. I will get you the URL.
4:04:32 PM
Customer
and its absolutely disgusting
4:04:34 PM
Customer
No need
4:04:42 PM
Customer
No matter what issue you dont support
4:04:51 PM
Customer
even something that is basic like this
4:05:02 PM
Dave P.
Included Support

If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.

Examples of supported technical problems:

• Your server becomes unreachable due to a network failure within our facility.
• Your server becomes unreachable due to a hardware failure within our facility.
• The hosting service setup process failed to complete successfully.
• A root user password change request failed to resolve successfully.

If you need custom work, such as Advanced scripting, programming or troubleshooting, you need our Assisted Service Plan.
4:05:02 PM
Customer
and you should support
4:05:07 PM
Customer
How about being bombarded by old emails?
4:05:18 PM
Dave P.
That is not something that we can control. Where are they coming from?
4:05:38 PM
Customer
The SERVER
4:05:47 PM
Dave P.
Then you need to be an admin and work on your server. If you are not able to then you can request help from our Expert Hands.
4:06:17 PM
Customer
So, its normal for a customer to get emails from months ago all of a sudden?
4:06:25 PM
Dave P.
That is not normal. But if your server is doing this then you have a configuration issue on your server.
4:07:03 PM
Customer
And if I didn't touch any of the configurations, you are saying that I have to pay you to investigate issues coming from your side?
4:07:35 PM
Dave P.
The issue is not coming from our side. It is on your server. You manage the software on your server.
4:08:09 PM
Customer
Ok, Dave, this chat will be online soon...we'll see who agrees with whom!
4:08:43 PM
Dave P.
May I assist you with anything else?

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9:55 am EDT
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GoDaddy unlock account

I can not enter may account. Because unlock account. The company see my account fake account. ı can not understand them because they got my many but they do not give me serve. ı can not use my account. ı create my account to my name but ı make the payment to my mother name. ı said to me fake account. How is it be? We both have same surname. Please give me my account back or my many

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Forget me not gifts and gift basket
Tavares, US
Mar 04, 2013 1:06 am EST
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Paid approximately $1, 000.00 to have website built, domain name. Had problems for almost a year. I would call talk to techs and dream design who built my sight. Some were nice. Biggest majority would give me wrong information didnt even know what they were doing, being lied to. I even had them both tell me things are fixed still could not get my site fixed. Spoke to supervisors on the tech side. Supervisors on the dream design side to. no avail. Very poor service.But they sure wanted your money like a bunch of blood suckers! This is very unacceptable of a company! Even had the tech and supervisors arguing with me. I have been employed with the Sheriffs Office for 23 years. Always polite on phone. They were like blood suckers to get your money.Horrible treatment. This is a true story! Like the public to know!

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GoDaddy wrong promise form godaddy.com hosting

Wrong promise form godaddy.com hosting.. i have took Deluxe hosting plan from godaddy. there is option for FREE Domain with Any Annual Plan* its fake promise. i try to reach on C Care from godaddy number: 040-[protected], 9 AM to 9 PM IST and 7 days a week. when i call it always i lesson award winning C care for min 10 mins.. award winning means to hold 10 mins and its not a toll free number.. fake godaddy.com in india. no support for any users. i think fake promise and bad services form godaddy.com. 100% airtel ccare is better.

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1:30 pm EST
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GoDaddy marketing/advertising

I was horrified at the pornographic advertising yesterday on tv. As a mom of 8, I am used to protecting my children from compromising situiations, but didn't expect to have to do so during the Superbowl game. Perhaps this is "business as usual, " since we do not have a television it is possible that this goes on all the time...but whether or not this is new or the usual, it is shameful! Sex and all that goes with it is beautiful and wonderful in the right setting, but before children and families and men who do not need to have their minds filled with suggestive and hurtful ideas is not the place! I am angry and feel violated, and will yell loud and clear to all in my circle of influence to avoid Go Daddy and other companies that choose to use filthy advertising.

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IVC
, IN
Apr 07, 2015 2:58 am EDT

To whosoever it may concern

I have been using godaddy hosting for about a few months now. There have been numerous instances that I had to approach the customer complaints cell in india to help us resolve issues. Unfortunately, every time there was something new we could easily find with their services.

First, the hosting for our firm's website was extremely poor. Not only were we unable to apply changes, but on slower connections we weren't able to even open our website. Second, there were numerous complaints about their email services, some even not allowing us to open on safari and/or firefox browsers and automatically logging us out

Finally, minor technical issues such as the blogs that are showing well with our website builders aren't displaying on hoisted site. I approached them regularly since last 2 months but nothing has been done so far about customer service. It might be possible that they're looking for us to upgrade by paying more. Why should the customer face such problems when services for that duration have already been paid for? Neither is their support service staff any effective, every time they say that your alternate number is required to reach out to you as our numbers are on dnd and so getting away not calling/discussing the core issue. Today, i'm completely discouraged and called their complaints in us to report the negligence of the indian customer service team, so far they've been unable to rectify, notify or take responsibility of services they promised to provide.

I would encourage all members looking for website hoisting services to not (Repeat not) use godaddy services. Use wix, its much better and faster with many app design possibilities. And please do not approach their indian customer care team, they're completely useless and just procrastinate the issue like they did with our complaints.

Kind regards,

Dm (Mkp)

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6:46 am EST
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GoDaddy Internet Fraud

I purchased a website and domain name from Go Daddy and will not get my money back. I would like to file theft charges or file a complaint to the credit card companies of Credit Card Fraud. These people take advantage of people who do not know how to use their products and fail to refund their purchases.

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Why The Long Faces
Why The Long Faces
, US
Jan 27, 2013 4:43 pm EST

Hold on, you bought something you have no idea how to use, even with ALL the tutorials they have on their site, and it is somehow their fault you don't know what you are doing? Theft? WHY would you buy a domain you do not know how to use? How about they sue you for being ignorant.

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wifi8827
, US
Jan 27, 2013 12:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

how is it their fault that you do not know what you are doing?

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3:38 am EST
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GoDaddy incompetent customer support

Unhappy customer from India: hi, i transfered 3 domains and bought hosting for them with go daddy 3 weeks back. Installed wordpress on all 3 and started building my small business website on the primary domain. 10 days back i tried to login to my 2nd domain and couldn't. Called Godaddy Support who asked me to uninstall and reinstall WP. I checked twice if this will effect my primary domain work in progress and i was assured that it won't. The agent stayed online to guide me thru the uninstall and reinstall. This process has now wiped off the content from my primary domain. We have no back up yet as this was work in progress and all the effort has vanished. Godaddy agrees on their mistake and instead of restoring the content have asked me to look up google articles to read up on htaccessredirect. i have no idea what to do with this. Godaddy support has told me read articles on google on what to do! i've tried. i'm not a technical person and am at a dead end. With my data wiped off thx to godaddy and left to my own devices to recover it, if at all its there. My request to go daddy is that you've wiped off the content, you restore it. Its a shame that the customer has to suffer like that. I'm really unhappy at the callous approach. As a small business startup one works with minimal resources and such loss of time, effort and cost is criminal. There is not a single person besides the support no who one can turn to. And the support no brings in a new agent every time who has absolutely limited knowledge and can just not help apart from recounting the entire story every time and new angles being uselessly added every time. I want GoDaddy to restore my data. Simple. I'm so utterly disappointed with the company's callous approach to this.

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GoDaddy billing

I spoke with a Billing representative named Moncef at Go Daddy about this matter and Moncef informed me that I would have to make an additional purchase for this domain product to remove it from the suspended status. He clearly stated that upon the credit card dispute being removed that I would receive a refund for the duplicate domain purchase plus a refund of the $50 admin fee charged by Go Daddy. Now that the credit card dispute has been removed by the bank, Go Daddy is now saying they will not refund the $50 admin fee. I spoke with several billing reps including a supervisor. They asked that I contact the CEO Team for a resolution. Therefore, I contact the CEO Team at [protected]@godaddy.com and explained the information and the situation and they were not willing to provide the refund that their rep had already promised during this domain dilemma. It started back in April and I have had to literally call them every single month to ask about the status of the $50 refund.Please contact Go Daddy at [protected]@godaddy.com if you want someone aside from the billing department or customer service department to address you concerns or questions.

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3:39 am EDT
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GoDaddy domain name scam

These guys are absolute thieves! I'm so fed up of using them. It seems they are more concerned with sucking the money out of their customers pockets dry rather than providing an exceptional, memorable experience. I was abroad while I received an email notification that my domain name expired on 5th May and that I had 90 days to renew. I couldn't renew while on holiday so thought that I could do so upon returning to the UK as I would do so in 16 days from the date of the notification. I returned and attempted to repurchase the domain name but these blood suckers did not let me do so and had auctioned the domain name even though it had only reached 17 days since the notifcation and not 90 days! I registered with the auction paying just under £4 and I had to agree to a set of terms which automatically set up a direct debit which takes a fee every year for using the auction site even though I have no desire to use it again in future. Everything about these guys has been a headache from day one. The hosting package sucks and the shared servers are so slow there's no point in using them. To upload website files is not very straight forward like other websites. They have poor customer service quite simply look for any means to imprison their customers to a point where they are obliged to stick to using this appalling services.

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JackFowler
Los angeles, US
Apr 18, 2022 1:32 pm EDT
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Complete fraud of a company, with horrible customer service, and I can't find a SINGLE positive post about them. How do they stay in business?

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KaraK
, US
Jun 06, 2012 6:46 pm EDT

Hmm...for some reason my reply wouldn't post.

But I would suggest Powweb as your host.

I initially wanted to go with GoDaddy but encountered a problem setting up my site. When I contacted the customer service for help, they treated me like an idiot and were nothing short of rude. So I signed up for Powweb instead and they helped me anytime I needed assistance. Even when I accidentally signed up for a service I didn't need, they refunded my money and were absolutely professional about it.

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KaraK
, US
Jun 06, 2012 6:42 pm EDT

Go with powweb.com
I initially wanted to sign up with GoDaddy as my host but had troubles setting up my site. When I contacted their customer service, they treated me like an idiot and were downright rude. So I found Powweb which is cheaper and I had professional help anytime I asked for it. Even when I accidentally signed up for the service I didn't need, they refunded me my money and were nothing but nice.

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GoDaddy sunningly bad support

The issue was caused by a GoDaddy upgrade to the IMAP email service I am using.
The upgrade caused some Mac Mail users to experience problems while synching of their inboxes. That is the problem I experienced.

I am an extremely experienced and knowledgeable user. I began my career as a programmer at AT&T, Bell Labs in 1985. I have a Masters Degree in Computer Science and understand email protocols and the underlying process of email communications better than the average user, and most likely better than all of your first tier support staff.

I called twice - first speaking with Garret, who was very unhelpful, and then to Daniel, when the problem was identified and then resolved. I later spoke with a supervisor, Sergio, who followed his training and listened quietly to my complaints, infrequently making sympathetic sounds, and in the end made me feel worse about the entire experience and GoDaddy's commitment to customer service.

During my initial call, "Garret" did very little to diagnose my problem, simply concluding that the issue was with the Mac Mail client, and instructing me to call Apple. Garret's failure was not consulting your internal knowledge base to identify that the problem I was experiencing and describing to him was a known issue, and properly corrected from your end of the connection.

Upon Garret's recommendation, I then proceeded to contact Apple and embarked on a four hour process of diagnosing the problem and potential resolutions. During that time I worked with some extremely knowledgeable escalation support reps. In addition to my time, I spent ~$50 on a support incident. At the end of some extensive testing, the Apple rep and I concluded the issue had to be located with the GoDaddy servers.

I then made my second support call of the evening, and spoke with Daniel. To his credit, he actually checked your knowledge base and recognized that the issue I was describing was a known issue, and could properly be resolved by your server team making adjustments to my account. He was helped in his conclusion by the certainty I then had that the issue was within your walls.

I might have finished this support odyssey with an "okay" feeling about GoDaddy and your support is Daniel had moved immediately into resolving the issue and apologizing for the inconvenience and expense that GoDaddy support had caused. Instead, Daniel proceeded to attempt to upsell me on hosted Exchange - making a technically absurd argument regarding IMAP and that I was somehow overloading the connection and should be using a more robust and expensive solution.

I did not appreciate this - considering it more insult atop my GoDaddy caused injury.

Once the issue was finally resolved, I commenced to complain. Not a virtuous act, but one that I can only explain (at least to myself) as a mechanism to vent some of my built up frustration.

Receiving no satisfaction from Daniel (and recognizing that he really is not in a position to offer any), I asked to speak to a supervisor.

Transferred to Sergio, I felt even less satisfaction.

I can only offer to snippets of advice:
1. Encourage your first tier support reps to AT LEAST consult your knowledge base before making a diagnosis of a problem. Garret's lack of professionalism resulted in very low performance by the GoDaddy team.

2. Instruct your support team to lay off on the upsell when dealing with a recognizably frustrated user. That was a completely tone deaf and self defeating behavior. I recognize that GoDaddy support is really a selling machine, but you need to make sure it is also a customer retention tool.

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5:20 am EDT
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GoDaddy incompetent service and support

When Godaddy's assigned "Total DNS" name servers nsXX.domaincontrol.com started responding only intermittently (DNS up and down enough to make one dizzy) and the telephone support was unable to comprehend the complaint, I followed up to my tele-supporter and support with detailed emails including ping and traceroute info, only to get the following responses:

=======================
Dear Dizzy,

Thank you for contacting Online Support. Our hosting servers and nameservers will more often than not respond to pings as they are the lowest priority traffic. They should resolve to traces with no problem, but most pings will be refused. We apologize for any confusion this may cause.

Please let us know if we can assist you in any other way.

Regards,
Mitchell P.
Online Support Team
========================
Dear Sir/Madam,

Thank you for contacting Online Support. Upon reviewing your account, it appears that your domain is not hosted with us. As such, you will need to contact your hosting/IP provider for assistance in this matter.

Please let us know if you have any further questions, comments, or concerns by replying to this email. Our service departments and telephone lines are open 24 hours a day, 365 days a year to accommodate your needs anytime.

Sincerely,
Martin P.
Online Support Team
========================

Despite how the service had made me feel, my name is not actually Dizzy, the issue was not about ping, and certainly my domain's DNS was hosted by Godaddy.

After providing more elementary support via email, as well as lambasting their idiocy and incompetence, I got the expected silence that was at least a relief.

About 20 hours in I finally could stand it no more and called again, then forced escalation to a higher power. About 64 minutes in, after repeatedly explaining the basics of DNS and the insanity of me contacting my ISP service to complain, and assurances everything was perfect from their side, I was finally let in on the secret: Godaddy/domaincontrol has network restrictions on the name servers that should be lifted within another day or so. Nothing more will be done to help your domain's name resolution.

I think the incompetence of providing service, of providing support, and of caring at all about the whole business of DNS is made pretty clear by all this.

Look elsewhere.

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5:22 am EDT
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GoDaddy fraud

As someone who has used them for 5+ years and spent thousands of dollars (for dozens of domains and services) I can say that GoDaddy (henceforth “GD”) is the Wal-Mart of Internet hosts; only, one that lives up—and then some—to the hysterical denunciations its opponents levy against it.
Where to begin?

Well first off, GD’s debut on the scene—their initial “offering” to would-be customers—involved a suggestive Candice Miller’s enormous breasts. That ought to tell you the demo they’re shooting for.

But second, how about the fact that when you buy a service from GD, they have about three dozen checkboxes (better make sure none are pre-selected!) so that you have to opt out of buying its worthless services?

Or how about the awful site design, which not only looks like an extra-high Andy Warhol painting, but which at checkout is like the Internet equivalent of a Best Buy: “Now that you’re buying that $700 Dell laptop, would you like to buy Best Buy’s Accidental Damage ProtectionTM for $200? Or how about our preemptive Data Recovery ServiceTM plan? Then maybe the Extended WarrantyTM? Or how about 155 other useless ‘service’ upsells?” Not only does this reek of desperation; of a company trying to squeeze as much blood out of your rock as possible, but like Best Buy’s add-ons, it similarly preys on the technologically ignorant in hopes they can convert a $10 domain buy into a $100 shopping spree.

And how can anybody possibly like the fact that GD automatically puts all of your products on Auto-Renew? In other words, you’re getting charged for them this time next year unless you opt out.

From a user interface standpoint, GD’s services—email, storage, account information, etc.—are totally unusable. I hadn’t used GD for about a year when my dad started having trouble with them, and it took me probably 7 minutes to figure out how to access the account information I needed on the redesigned back-end. And getting back to the email etc., it’s laughable to think anyone would actually go to the trouble of logging into GD’s clients to use their web services—it is Web 1.0 all the way. More UI work and fewer boobs on TV, please.

Then, anybody’s who’s bought something from GD knows how INSANE their email reminders are. I don’t have the patience to look through my own email logs right now, but off the top of my head I believe GD will send you as many as 6-10 “friendly reminders” that your service is about to expire. Outrageously, I’ve gotten urgent warnings about domains set to expire several (i.e., more than 3) months in the future. But everybody can look forward to getting “90 Days Left!” reminders, then perhaps a 75, 45, 30, 15, 10, 5 and so on. I’m winging it there but honestly, I don’t think that’s far off. And if you’re like me and have two dozen domains or services with them that you purchased at different times, you’re getting somewhere in the neighborhood of an email a week (or more). It’s borderline harassment from a company YOU ARE PAYING. What’s more, even if you paid for several years of a service, they’ll still antagonize you with regular updates reminding you to extend those years even further. Too much is never enough for GD.

From what I can tell GD also anonymizes ownership of many of its un-owned domains so that WHOIS queries yield nothing unless they’re made from GD’s own site. Is this a traffic-boosting measure?

But the big kicker with GD is how difficult it can be to cancel the service. My dad paid $1500 for a premium domain, a purchase I oversaw. He bought 5 years of ownership and hosting on top of that but didn’t require any additional email addresses etc. Well the domain he bought was rendered obsolete when his eponymous company went out of business. That’s when the insane journey begins; one I largely oversaw.

Even though he’s purchased several years of service in advance, they’re still terrorizing him with “reminders” to give them more money. On his behalf I log in, and upon spending 7 minutes navigating the unusable UI I finally find the billing information. There I notice they’ve been charging him for perhaps a half-dozen services he doesn’t know he owns, and in any case wouldn’t know how to use (and to be fair, as I said nobody in their right mind would use GD’s HORRIBLE email etc. Web 1.0 services). I’m talking storage, FTP access, extra email accounts, domain anonymizer and privacy protection. My dad is trying to sell this domain, why would he try to keep the WHOIS details a secret? It would be like trying to sell a used car by paying to have your contact details removed from the Autotrader. Sure enough, his VISA was being charged the whole while; most recently, twice in 48 hours for around $50.

So I set about canceling these services, but there is no “cancel” button, only the option to turn off Auto-Renew. Fair enough. So I uncheck everything, but it doesn’t process. Turns out you have to select the correct checkboxes in the correct configuration like you’re Nic Cage in National Treasure 3 getting out the green half-glasses to solve the Riddle of the Sphynx (i.e., some choices require “extra” confirmation to cancel). I figure this out and get Auto-Renew turned off for all services except for two.

Those involve some kind of domain privacy protection, and they “need additional information” to process your decision to quit GD’s services. Among that information: everything but the kitchen sink. They wanted a full color scan of your driver’s license, domain protection login, phone number, email—everything. Whatever, I reluctantly submit it. About a day later I get a followup saying they now need a full-color scan of the business license associated with the company owning the domain, but that company is out of business so, now ticked off, we send them the new one. Another day later we get yet another followup, this time asking us to fill out a form in lieu of having the “proper” business license. By now we’re infuriated but we just want this thing to be over with so we want to sign the new document. I open it up and read it, and it’s asking my dad to relinquish all legal claims of ownership to the $1500 domain (and services) that he owns, and to further “support GoDaddy” in any of its own claims of ownership of those products and services.

WHAAAAT?

We paid $1500 plus hosting and now, as a condition of turning off Auto-Renew for domain protection, you want us to hand over the product you sold us for $1500 with about 4 years left on the contract? I’m thinking this is a total mistake so, now apoplectic, I email them back clarifying what it is we want, and telling them we’re not handing over our $1500 domain as a condition of turning off Auto-Renew. As if we couldn’t get any angrier, they email us back with EXACTLY the same form email telling us to sign away our rights so they can process our request to turn off Auto-Renew for our domain’s “protection” service.

At the time of this writing (5/2012), the issue is still not resolved. GD will not turn off Auto-Renew, and so we have just canceled the card they were using. Try it now, GD.

The experience, which of course is still not over, has been like getting out of a gang.

Honest to God, avoid GoDaddy at all costs. Use ANYBODY else. It should have been clear right from the outset with the boobs commercials that they don’t respect the intelligence of their clientele, and they will treat you accordingly from beginning to end. Disregard this, and you have no right to be surprised when weird charges you don’t remember making start showing up on your VISA bill, when you’re getting terrorized with their spam emails, and when they refuse to honor their contracts—not even when their awful website induces a seizure.

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JackFowler
Los angeles, US
Apr 18, 2022 1:35 pm EDT
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Walmart actually cares about quality and customers. MOST of what Walmart sells is actually pretty decent, and they have very good buyers. They don't want crap. GoDaddy, on the other hand, doesn't care about quality OR its customers. HORRIBLE company, horrible service. They are constantly trying to squeeze you in ways you can't tell. If you host a site, for example, the response times will degrade over time until it appears the site is hosted in some third world country, which it probably IS! I don't understand how they stay in business.

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novreis
, PT
Feb 17, 2014 4:26 pm EST
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Look for another provider!

Godaddy is definitely a non customer oriented company! Its main purpose is to get money from customers by all the ways possible.
I've just bought Office 365 license that gives me the website and email box I need, so I cancelled these services at Godaddy, I had for long time.

I had also bought 5 domains and all with expire dates of end 2014 and one till 2015! Now they say I "deleted" the domains and they got expired!

After several support tickets exchanges they insist that I most recover the Domain I wanted more (with expire dates in 9/14), and pay 80 $ for that.

One of us (me or Godaddy) is stupid!
I would be stupid if I wanted to delete registered domains I paid in advance and not expired
or
Godaddy is stupid to think their customers want to drop money away.

Godaddy site allows, without an alert giving the criticality of the action, to delete already paid registered domains ... and after they ask money for recover. This is stupid and non ethical!

I am a 61 years old economist and former CIO at important companies where Customer Relationship Management (CRM) was priority number one. An acronym that Godaddy does not know!

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sam prakash
, AE
Sep 28, 2012 3:31 am EDT
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I am getting same problem...

This godaddy cheat peoples collect my 75$ & they not allowed me to transfer all other domains...

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GoDaddy poor servcie, horrible e mail service provider

I use their e mail service and created a domain for my company to receive e mails. Their service stinks, I am so sorry I ever did business with them. I experience problems getting my e mail wand often, and always it is never THEIR issue which they immediately deny when you call. Today May 7 2012 I had issue with Outlook getting on their server. I had the same issue with two computers and an Internet service hosted by two different companies in NYC. Their crack Go Daddy Customer Service denied it was them, said to call the internet provider.

You waste you time doing that, the NYC Internet providers both said there is no issue with them, which is true. They also both said they have problems with Godaddy and it is often their fault, but that they always tell their customer to contact them anyway. Finally after wasting oh 90 minutes Go Daddy send an e mail...".oops it i was our fault." That is it. This same thing has happened not once but a half dozen times since I was stupid enough to do business wit them. Their service stinks, their customer service people are arrogant ###s who refuse to acknowledge any problem could even hypothetically could be theirs. Don't waste you time or money with GoDaddy they suck!

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GoDaddy double charging, no remedy

Godaddy's checkout had a glitch that did not display a correct purchase properly. Thus I was billed two one year subscriptions for the same domain for which, if I wanted a two year subscription it would have cost less thasn two one year subscriptions "bought" within 10 seconds of each other. They did not refund the surplus saying that they have no glitch and I agreed to the terms and conditions, they did not even offer to refund the difference between the cost of two one year subscriptions and the lower cost of one two year subscription (nor did I ask as I wanted a full refund for their glitch). So I told them I would ditch their services completely for ever and report this dishonesty and lack of tact and jobsworth boneheadedness to anyone who would listen, so here I am doing that, so that they make a greater loss than they have ever made in profits from me in the 4 years I and the organisations I work with change provider. Indeed also they have changed provider

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chefraphael
hollywood, US
May 31, 2014 1:20 pm EDT

Same happened to me today: I have two receipts for the same time period paid for domain renewals... when I contacted costumer service I was explained I merely purchased four (4) years instead of two(2) - my receipts clearly indicate i purchased the SAME time period twice. I asked for the money to be re-credited and my request was refused. Instead, "Heather" explained my dilemma was clearly outlined in the policy attached on the bottom of the website... however she did not know where precisely... I'm irked having to deal with such costumer reps. GoDaddy basically pilfered money from me!

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11:39 pm EDT
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GoDaddy false notification of domain expiration

GoDaddy sent a domain name expiration notice for a domain name that was not expiring. I logged onto the account and it showed the name had expired so I renewed it (in a panic). Ten days later, our business manager noticed we had paid for multiple years the last time we renewed it. When we contacted GoDaddy, they said nothing could be done about it. They refused to refund the money saying we had to cancel within 5 days of the renewal. They have refused to acknowledge their action of sending false information caused the problem. Perhaps this is standard operating procedure of GoDaddy? Watch out for this scam. Better still, don't use GoDaddy.

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GoDaddy Customer Reviews Overview

GoDaddy is a popular web hosting and domain registration service that has been around since 1997. The company has gained a reputation for providing reliable and affordable services to businesses and individuals alike. Here are some of the positive points that users have highlighted in their GoDaddy reviews:

1. Easy to use: GoDaddy's website builder and control panel are user-friendly and intuitive, making it easy for even beginners to create and manage their websites.

2. Affordable pricing: GoDaddy offers competitive pricing for its domain registration and web hosting services, making it an attractive option for small businesses and individuals on a budget.

3. Reliable uptime: GoDaddy's servers are known for their high uptime, ensuring that websites hosted on their platform are always accessible to visitors.

4. Good customer support: GoDaddy's customer support team is available 24/7 via phone, email, and live chat, and users have praised them for their helpfulness and responsiveness.

5. Wide range of services: In addition to web hosting and domain registration, GoDaddy offers a variety of other services, including website security, email marketing, and online store creation.

Overall, GoDaddy is a solid choice for anyone looking for a reliable and affordable web hosting and domain registration service. With its user-friendly interface, competitive pricing, and excellent customer support, it's no wonder that it has become one of the most popular web hosting providers in the world.

GoDaddy In-depth Review

Website Design and User Experience: GoDaddy's website design is clean and user-friendly, making it easy for users to navigate and find the information they need. The interface is intuitive, with clear menus and well-organized content. The overall user experience is smooth and efficient, ensuring a pleasant browsing experience.

Domain Registration and Management: GoDaddy offers a comprehensive domain registration and management service. The process of registering a domain is straightforward, and the platform provides a wide range of domain extensions to choose from. Managing domains is also hassle-free, with a user-friendly control panel that allows users to easily update DNS settings, renew domains, and transfer domains to other registrars.

Hosting Services and Performance: GoDaddy's hosting services are reliable and offer good performance. The platform provides a variety of hosting options, including shared hosting, VPS hosting, and dedicated servers. The servers are fast and stable, ensuring minimal downtime and quick loading times for websites. GoDaddy also offers scalable hosting solutions, allowing users to easily upgrade their hosting plans as their website grows.

Customer Support and Communication: GoDaddy's customer support is top-notch. The platform offers 24/7 customer support via phone, live chat, and email. The support team is knowledgeable and responsive, providing prompt assistance and resolving issues efficiently. GoDaddy also keeps users informed about any updates or maintenance through regular communication channels, ensuring transparency and keeping users informed about any potential disruptions.

Pricing and Value for Money: GoDaddy offers competitive pricing for its services, providing good value for money. The platform offers various pricing plans to cater to different needs and budgets. While some services may be slightly more expensive compared to other providers, the quality of service and the additional features provided by GoDaddy justify the cost.

Security and Privacy Features: GoDaddy prioritizes security and privacy, offering robust features to protect user data and websites. The platform provides SSL certificates, DDoS protection, and malware scanning to ensure the security of websites. GoDaddy also offers domain privacy services, allowing users to keep their personal information private and protected from spammers and identity thieves.

Additional Services and Features: GoDaddy offers a wide range of additional services and features to enhance the user experience. These include website builders, email marketing tools, online store platforms, and more. The platform also integrates seamlessly with popular content management systems like WordPress, making it easy for users to manage their websites and online presence.

Reputation and Trustworthiness: GoDaddy has established a strong reputation in the industry and is widely recognized as a trustworthy provider. The platform has been in business for many years and has served millions of customers worldwide. GoDaddy's commitment to customer satisfaction, reliable services, and transparent practices has earned them the trust of users and industry experts alike.

Overall User Satisfaction and Recommendation: Overall, GoDaddy is a reliable and user-friendly platform that offers a comprehensive range of services for website owners. The platform's intuitive interface, excellent customer support, and robust security features contribute to a high level of user satisfaction. Whether you are a beginner or an experienced website owner, GoDaddy is a recommended choice for domain registration, hosting, and other online services.

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