GoDaddy / email hosting

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On 9th January at 17:00GMT, whilst using Godaddy's email facility, it suddenly cut out for no reason. A message stated "this account is not available - please contact customer support". 24 minutes later, and after eating well into my phone balance, I reach someone. I explain the problem and she sounds happy, even laughing. Then I get told that it is a "free extra" to something I bought - despite this being part of the reason I purchased a domain and hosting package. When I asked for details on their complaints policy I got none. I asked to speak to a supervisor and she was rude and mocking, saying that "you'll have to wait" but not giving any indication of how long (by this time I had been on the phone for 35 minutes). I paid £121 for a "service" that it seems is "provided" by cowboys. Any company without a complaints procedure should not be in operation.

Jan 9, 2017
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  • Ca
      16th of Jan, 2017

    Yes, it is true and it happen also to me.

    0 Votes

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