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1.5 401 Reviews

GoDaddy Complaints Summary

51 Resolved
340 Unresolved
Our verdict: With GoDaddy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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GoDaddy reviews & complaints 401

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J
12:42 am EDT
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GoDaddy violation of patriot act

Public warning! - major scam in progress!
The one owner not a company who owns and operates all these sites wll never actually send you a credible document that would pass inspection or anything at all once you wire him money!

Owns – operates

Fake diploma watchdog fake-uk-degrees.co. Uk
Degree watchdog & www.fakediplomareviewsite.org www.fakediplomareview.org

Same scam owner & operator:

Phonydiploma.com
Realisticdiplomas.com
Diplomacompany.com
Phoneydiploma
Replicadiploma
Replicadiplomas
Realisticdiploma
Kwickdegree.com
Spoofprint.com
Fakedegrees.org. Uk

This is a complex scam whereas the same owner of all the sites listed above is based out of the us in the state of virginia. The real owner who pretends to be based out of the uk operates many quite believable fake diploma review sites (Above) or his main fake diploma watchdog or fake-uk-degrees.co. Uk.

The scam of course is to recommend his own sites and charge large amounts of money fooling the customer into thinking that the product must be good for that rather large amount or sum. Of course the whole scam is just a wire transfer scam in which that is the only payment they accept because they know you will never get your money back!
Suckers or uneducated people who have made the wire transfer never see a product as the company scammer or princeton partners etc uses part of the money to remove and disable complaint links. Customers and a rather large amount if not all have reported that they were duped and threatened if they posted any complaints.
The scam which does not accept paypal because you will get your money back was created with a payment accept mumbo jumbo story behind why they do not accept credit cards blah blah blah.. This scam runs off of no protection for the consumers you pay you lose scam!
There simply is no product – your pay or wire transfer and your money is gone!

All web site hosting is godaddy.com which is in complete violation of the us patriot act providing hosting to a site that sells and advertises the sale of fake degrees. Godaddy.com which allows, provides such hosting has no excuse which it comes to being put on notice as to what this owner and his many sites sells which is a complete and utter crime.

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12:29 am EDT
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GoDaddy overcharge

I went to renew 5 domain names on Go Daddy. I renewed them and then went back in and the system showed two more domain names I had not renewed. I reprocessed them but then realized their system messed up. It only showed three domain names renewed. I called Go Daddy and they said too bad too sad. 20.78 they don't care and can't do anything. they demean and use women to advertise their products but don't care when you actually do a transaction with them. When they were small they were so easy to deal with. Now avoid them. stay away

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4:02 am EDT
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GoDaddy overcharging

I purchased a Kijiji Daily Deal for junk removal by 1-888 Junk Van. When the truck arrived, there was already a load of wood in it. I was assured by the drivers that my junk was less than the 400 pound limit for the coupon and there wouldn't be any additional charges. Boy was I surprised when I received an invoice for over $100 the next day. When I called to inquire, I was told that the coupon amount would be credited and the credit card would charged the difference. After several calls and emails, the coupon credit was not applied nor was the charge reversed on my credit card. Lodging a complaint with the Better Business Bureau solicited a phone call from the franchise owner but his promise to call back on Tuesday didn't materialize. This business is a blatant sham. BTW - I also reported this fraudulent behaviour to Kijiji Daily Deals. Guess what they did? They ran another coupon promotion for the company! I wouldn't recommend this service either as they certainly don't care how the vendor represents their service.

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RobHM
Vancouver, CA
Jul 06, 2012 11:33 am EDT

Hi 1-888-JUNK-VAN is a very shady company. I recommen sticking with 1-800-GOT-JUNK in the VAncouver area. We purchased a voucher through SWARMJAM. It was $35.00 for a $152.00 voucher. The terms and conditions state that the $35.00 does not expire. The Voucher did expire and Swarmjam releases the $35.00 to 1-888-JUNK-VAN. I called them for a pick up, I did not want the 152 value but I assumed that the $35.00 they already collected would be applied against my pickup. Instead the rehearsed answer was "Go get a refund from your advertising agent (ie swarmjam). THEY have the $35.00 but they watn SWARMJAM to take a $35.00 hit. . AVOID THEM!

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Alexander R
Winnipeg, CA
Dec 29, 2011 11:20 pm EST

My complaint is the same as everyone else. I purchased the coupon online and after the garbage was hauled away my credit card card was charged for an exaggerated amount of garbage removal which the coupon didn't cover. After numerous calls requesting a copy of the weigh bill from the dump and to speak to a manager (neither happened) I refused the charge on my credit card. The company supplied a spreadsheet listing the services provided, the time and date of my complaints, and a cell phone photo of some kind of digital reading which they claim to be the scale at the dump. Unfortunately, my credit card company accepts this as proof and has refused the credit. When I tried calling the person listed on the letter to the credit card company, I reached them on their personal cell phone with horrible reception. DO NOT USE THIS COMPANY! EVER!

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Barth
, CA
Dec 22, 2011 3:05 am EST
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They do nothing they advertise...they say they are accredited by BBB (are not calgary.bbb.org check it out) They say they would call 30mins prior (Nope) They told me I would be given a estimate before they took the junk (Nope, I wasn't present and they didn't call me)

I got charged $1300 for dried brush and a couple items I didn't want them to take. After about a month of calling and leaving messages, being given the run around or told a manager would call me back. I finally said I was going to the BBB if they did not get me a manager. Marcus the owner calls me, said the spoke to the driver and they did call me and left a message (Nope) They were willing to give me half my money back but still had bills to pay themselves so that was the best they could do. Well with that I accepted and made sure to warn others about this company.

Last week some guy calls asking me to take down my complaints, asked if there was something they could do to get me to remove them. I politely declined, said I had such a bad experience I couldn't bring myself to remove them. He shrugged it off and said he had 5 complaints removed today, he would simply have their lawyers arrange to have them removed. Go ahead and take them down, but I am warning as many people as I can before they do. Be careful with these guys, they don't believe in customer service just in ripping people off.

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lindsayrp
, CA
Nov 22, 2011 5:09 am EST
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WARNING! STAY AWAY!
I purchased a daily deal for this company. They were unprofessional and arrived without a rake(!) for junk removal in a rented Penske truck. They left a mess on the street and our yard.
Unfortunately, they required a credit card number on file to book.
They emailed me an "invoice" that showed they had removed over 1000 pounds of junk, which was just ridiculous. The links to the weight scale did not open and the email did not show what rate they were charging me. They also did not deduct the daily deal voucher, which was good for 250lbs. I emailed them 4 times and left messages asking to see the weight scale ticket and looking for a proper invoice and a correction of the amount. They ignored me.
If you look up this company in other cities, you will see this has happened to lots of other people too. It is consumer fraud. BE WARNED! I wish I had looked them up before buying the daily deal or hiring them.

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SteveJB
Calga, CA
Nov 09, 2011 3:36 pm EST

My issue is the same - purchased the 250lb deal. I knew that I would be over that weight, so I did expect a charge, however the truck that showed up was already full of someone else's garbage, which explains why the driver was so adamant that I didn't need to be there for him to load up.
They then went to the dump for the weigh in/out. Naturally I was charged for my load plus the previous load.
Then of course they absolutely refuse to return phone calls. I phoned 6 times, left 6 messages, sent several emails all to no avail. Very brutal company to deal with.

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abcdefghijklm
, CA
Oct 19, 2011 4:05 am EDT

I bought a voucher for 250 lbs of junk removal. When you book your appontment they ask for your visa number before you know the amount that is going to be charged on to it, this was the first indication that this company is not being run properly. I was told by the booking staff that after my stuff is loaded into the truck, they will go directly to the dump so I will have a receipt with the in and out weight. The truck arrived with stuff in it already, and I never received an invoice just a charge on my visa for over $250.00 which is not correct, this is a very high amount considering the amount/weight of my stuff, in addition I have no invoice from the dump. I called twice and still no response. I can not find a business office to call, when I call the people who answer the phone say they are working from home so they can not transfer me to a manger or the owner. This has been very frustrating and upsetting, BEWARE!

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vancouver07
Ri, CA
Oct 04, 2011 6:21 am EDT

I bought the $25 coupon from indulgeliving for 250 lbs junk removal. I took a day off and scheduled 888-Junk to come and remove my junk. The day before the removal, 888-Junk customer service called me and said they are not able to come on that day. So I told them I would put the junk on the drive way and the driver had to transfer the junk into his truck as I had to go to work the next day. Couple of days after the junk removal, my credit card was charged for $218. I was so surprised and call 888-junk. They email me an invoice which indicated I had 826 lbs of junk removed. It's amazing how they can cheat people like that, my junk was around 200 lbs and should be well covered by the coupon I purchased. In last 3 weeks, I kept calling 888-junk for more than 15 times. They kept giving me false promises of investigation and informing me the result. I kept waiting after each call and finally I know that it is the way they do business. They will never call me back and just took my money from processing my credit card.
I had no way to turn. I had to report a fraudulent charge on my credit card provider and ask them to do investigation and hopefully can reverse the charge.
Don't provide CC # to 888-junk and don't deal with them.

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bcbeef
Vancouver, CA
Sep 19, 2011 7:22 am EDT

I purchased the coupon for 250 lbs of junk removal online for 1888 JUNKVAN. I was assured that the weight of my junk was under 250 lbs, however a 25$ dollar charge would apply to a old mattress. To that, I agreed. I was told that I would receive an invoice by the next day, since its coming from 'back east'. This was over a week ago now and still no invoice. They immediately charged my credit card 140$ additional on top of the coupon itself. After THREE phone calls have been told each time that the invoice was sent and re-sent. THIS IS A SCAM!

This charge would equate to over 300 lbs of additional junk. All I gave away was one normal size couch, two small chairs, one small tv stand and a few wood scraps.

I will be waiting on the phone for the email when I call in next.. Warning to all reading this, DO NOT give a credit card number until you receive a invoice with a weight ticket from the dump or some proof of the applicable weight.
If that doesn't work, Im going to contact the credit card company directly and get the charges reversed.

Hope this helps. Be careful with this company.

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L-D
, CA
Sep 14, 2011 5:43 am EDT

Yeah, I'm having the exact same problem as you. I'm from Vancouver and also read some complains from Alberta, so it seems they just suck across the whole country.

I called before I bought my coupon to ask how much extra they'd charge for dumping mattresses. The lady on the phone assured me there wasn't any extra charge. I found this odd but proceeded to buy the coupon anyways. When they arrived the man loading the junk told me there'd me an $80 charge ($20 for each mattress). I agreed, as I half suspected the woman was wrong anyways. However, he also assured me that I was DEFINITELY not over the 250lbs limit for all my junk and that I would get an invoice in my inbox later that evening.

Since this deal was already seeming kind of sketchy I gave him my pay-as-you-go Money Mart credit card and told him I'd load the money once I got the invoice. Next thing I know they're trying to charge the card to the card $125 every day. Today they tried 3 times actually! I haven't called them yet but I've kept emailing them and asking for my invoice and to explain why I'm apparently paying for their false advertising in regards to the mattresses, and what would be an extra 148lbs of junk - which is completely impossible. They've not bothered to reply to any of my emails, so I suppose I'll be calling them tomorrow. Doubt I'll have any more luck than you did. At least they haven't gotten any money out of me yet, but I'll probably end up having to pay it instead of it going to collections. Thanks JunkVan. You're completely awesome. I'm angry at how many people they must be ripping off across the country.

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11:24 pm EDT
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GoDaddy godaddy.com billing scam

I have tried to cancel my domain hosting services with godaddy.com twice now to no avail. Recently godaddy.com charged me $198 dollar for an auto-renew of domain names that I have tried to cancel. I recently contacted them to try to resolve the issue and they are requiring documentation that I don't have. I can't cancel the auto-renew and I can't take my credit cards of file with them. This company has no problem charging my credit card without any documentation at all however when you try to cancel their godaddy.com auto-renew scam they all of a sudden require all sort of documentation. This godaddy.com scam is like having someone rip $200 ouot of your wallet and not be able to do anything about it. Avoid this godaddy.com billing scam and this auto-renew scam at all costs it has cost me hundreds of dollars.

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1:12 pm EDT
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GoDaddy manipulative billing practices

Go Daddy has to be one of the most dishonest and manipulative companies around. They have a default AUTO RENEW for domain names that you have to look to find. I get dozens of alerts from them to add or renew domain names not on auto-renew, but NONE when they've been auto-set to auto-renew. The charge just shows up on your credit card. Even without CEOs that shoot elephants, this company has got to be the most aggressive and dishonest internet service on the planet.

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5:48 pm EDT
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GoDaddy highly unprofessional company

We have renewed our domains with this company through paypal and due to some reason, paypal charged back the transaction and these guys simply took the domains off our list and despite calling for 3 days, they did not reinstate them. Unfortunately, the domain names are high ranked domains and are on the 1st place on Google for few key words. Our page position went off and almost 12 people work on the products/services these domains provide. We have a so called dedicated account manager to our account as we have more than 1000 domains in our account. He is of no use either. Firstly, the domains we renewed are not yet expired and secondly the company did not even send us a mail and give some time to pay the outstanding through alternate payment method. Never trust www.Godaddy.com for something very important. Their customer care can never help you out and the so called dedicated account managers are useless too. The only way to save yourselves is to keep away from them and buy your domain elsewhere. If you think of hosting, they provide the 3rd grade hosting services. Always unreliable

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8:23 pm EDT
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GoDaddy incompetence

I've had many frustrations with the support at GoDaddy.com. The answers to most of my questions are either incorrect or they suggest fixes I've already proven don't work. The incident that provoked this complaint occurred during a support call. I asked whether it was possible to download a file of an old version of the website because I wanted to ensure I retained it. I was told that no, it was not possible. During the support call the tech support rep made 5 backups of the current version of the site, deleting the very copy of the site I wanted to retain. When I discovered this I called to request that the copy of the version they deleted be recovered I was told it wasn't possible. Keeping this old version of the website was imperative. It's absurd to me that it's impossible to recover something they themselves deleted. Every network has backups for this very reason.

In my experience, the most common response to my varied questions has been, "I'm sorry. That's not possible." May I make corrections to the template were using? No. May I submit the need for a correction in their erroneous CSS? No. Those who are considering Go Daddy and it's design tool Website Tonight for a serious website should think seriously and do their research before committing money to such a horrible design tool and such incompetent customer service.

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s62234
Collinsville, US
Jul 20, 2011 8:35 pm EDT

I tried Go Daddy for both hosting and SSL services. I was never impressed. The service went out, so I called them. Tech indicates that there are no problems currently. Shortly after I call it is fixed. Coincidence huh?

Their SSL certs aren't fully accredited with most browsers and devices. Even though you pay for the certificates, you still get the SSL warning messages. Pay a bit more and get the real thing at a Verisign, Thawte, or Geotrust reseller.

Steer clear.

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11:41 pm EDT
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GoDaddy theft

Unauthorized charges to credit card.
Go Daddy took it upon itself to charge my credit card for service I never ordered or agreed to. Since I wasn't going let these slim bags steal from a dog rescue I disputed the charges with the credit card company.
Now Go Daddy is punishing us by holding our domain name hostage so they can extort money for there fees and the service we never ordered.
I am going to file a complaint with ICANN as well as the attorney general. Then I am going to contact the credit card company and inform them Go Daddy try to use the account in a fraudulent manor.
We are a non profit dog rescue for abused dogs.
Good job Go Daddy!
I am going to be your worst nightmare...you screwed with the wrong tomcat ###.

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3:58 pm EDT
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GoDaddy used my atm card for unrequested services

I had paid for a website two & a half years ago and decided in Dec 2010 to go on and pay for three more years. I also paid for an addtional domain name for my second business however not a website. My expiration date was actually May 2011. In March I began getting email about renewing my site as well as domain. I was confused because I had already paid for the renewal of both. I contacted them regarding the email and GoDaddy began explaining I had not paid for a renewal of my domain name for my existing website. He said let me chweck something and I asked if they were charging me for the domain he said no! I go to my email and see I was charged $130 for Domain renewal and security charges for a website that did not a pay service. I called them back immediately, telling them not to charge me for somethiong I did not order. needless to say they sent me on a run around then said I could get $75 back if I went to anbother dept and submitted a copy of my license and did that within 5 days. They then said I had to scan my bisiness license in order to get any money back. I called them and they said a Supervisor would be calling me and that never happened. Unfortunately I have already paid for the site howevwr if I had not I would never use them again! They are not accountable so if you order services from them do not use your ATM card, but your credit card so if you are in a similar situation you can recend the charges yourself!

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9:58 pm EDT
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GoDaddy hoax

Godaddy.com web hosting and domain name registration is a total hoax! The domain names we registered with godaddy - which they said were available were in use... The website tonight they claimed we would have online that evening because it was so easy to setup-never worked right!
They talk you into protecting your domain names in case someone steals them, this is the biggest hoax of all. The protection they are offering, that you do not have to show a federal ein or dba registration, can only be cancelled if you have a federal ein or registered dba... When they are scaring you into purchasing this said protection for your domain name - that is already in use, can only be cancelled if you show these documents. They keep your bank account information and charge it automatically until you can produce said items-with your government issued id with your picture, that you may or may not have-I might add these docs were not required to get the protection but are required to get out of the protection. After they spin you for months, of course, they claim your use of the protection for those months, so you get next to nothing of your money back.

Warning: do not trust godaddy.com...

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6:22 am EDT
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GoDaddy stealing domains

GoDaddy.com saves information about searched domain names and then unless you buy the name right away, either it or people on its staff will purchase it, hoping to extort money from you if you want that name later.

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Mr Michael D
, US
May 30, 2022 9:28 am EDT

Crazy Domains are the biggest thevies I have ever come accross.

I had a domain and I renewed it every year.

Last year I never received the email for renewal. I could no longer find the item in my domains.

I have always renewed it every year.

When I reached out looking for th domain name they said they sent an email to me. Yet that email that they said the renewal email was sent out was an email address I had not used for over 10 years.

When I chatted with them they ended the conversation.

That Domain now is worth over $15,000 and they knew it and refused to discuss it.

I don't know where to go to sue them.

If anyone knows please let me know as I will more than happy to pursue it.

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sebron
, US
Sep 28, 2015 11:11 am EDT
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Talk about an inside job! I searched Godaddy for a very unique name; it was available. The very next day, someone (I suspect it was an inside job!) had purchased and was asking a huge amount of $$$ to buy it. That stinks to high heaven. These guys are crooks.

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JackFowler
Los angeles, US
Apr 18, 2022 9:04 pm EDT
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That happened to me as well. The crazy part is that it's MY name, so CLEARLY its not an accident - just pure fraud.

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Angryatdomiansites
Portland, US
Feb 23, 2013 12:49 am EST
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I'm mad as heck. The name I searched was available at the regular price. Shortly after, on the same day, the price went up to 1995$! In shock, I immediately rechecked the name and it was no longer available.

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JackFowler
Los angeles, US
Apr 18, 2022 9:05 pm EDT
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Because you searched for it. When you search for a domain, they are going to increase the price. If it's a trademark, even higher.

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bigdaddy5
FIL, US
Dec 06, 2011 8:52 am EST
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They screwed me BAD! I was in the process of attempting to buy 2 domain names for a business I am trying to develop. They said my domains were available and I had just filled out all their necessary info but misplaced my credit card so before I lost my information I decided to make sure I solidified that I had an account with them by creating one. Whereas I was easily able to navigate between screens and always return to the payment/finalizing end of it beforehand, the next thing you know I couldn't return to that screen. When i then reattempted to purchase the domain names just seconds later GoDaddy claimed they were already taken and, if i was willing to pay for their services, they'd attempt to help me purchase the domains for a suddenly much higher price. How can they get away with this?

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JackFowler
Los angeles, US
Apr 18, 2022 9:05 pm EDT
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Godaddy took the names. they use a number of aliases to mask the shady part of their business.

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bigdaddy5
FIL, US
Dec 06, 2011 8:39 am EST
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They just did that very same thing to me. I was informed that my domain names were open and available for purchase and I was in the process of securing them the screen somehow changed. Now they suddenly claim my domains are taken, unless of course I'd like to now buy them for a ton of money. I am sick to my stomach with what happened. How can they get away with this?

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JackFowler
Los angeles, US
Apr 18, 2022 9:06 pm EDT
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They've been sued and lost. Problem is: not enough people sue. I think it will take a class action suit to get them to change their business practices.

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Ihategodaddy
, US
Aug 10, 2011 5:57 am EDT

They did that to me. I was searching domain names for my husband's business. When I went back the next day to purchase godaddy had already taken the name and they want to charge me 21.00 to get on an auction list so that I can have a chance to bid on it.

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JackFowler
Los angeles, US
Apr 18, 2022 9:07 pm EDT
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Common problem with Godaddy, you can see that this type of domain "front running" has become standard operating procedure for this company.

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6:11 pm EDT
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GoDaddy bait and switch

Transaction occurred between 9:00 and 9:30 am pacific time.

Complaint against Customer Service personnel regarding threats to damage my web site

I was aware that all of my nine domains leading to my primary account were up for renewal at the end of this Spring. I have been getting large numbers of reminders from your company reminding me of this.

Today I thought I would take care of it. Using the link on one of those emails,
https://www.godaddy.com/icann/domain_search.aspx?prog_id=GoDaddy&isc=BBCNAA
I saw a yellow box which said (25% off your order of $75 or more). I have just rechecked it after this discussion, and notice that this offer has been removed by your personnel. Go figure.

But it was this offer which encouraged me to make an even larger purchase than I would have. I assumed that clicking through that page would have allowed the discount to show up at the final purchase. See below. It did not.

I immediately called and after several minutes was put through to [protected]@godaddy.com. I am afraid that I did not catch his name on the first conversation. I sent him copies of the page I had looked at and he agreed that it said (25% off your order of $75 or more) and when I clicked for (details) it said the exact same thing.

He told me it was a moot point because I had gotten a discount already off of the bundled purchase. I told him that I believed the (25% off your order of $75 or more) involved bait and switch tactics. I would not have done such a large purchase (2 years) unless I anticipated getting that discount. I requested that he cancel the purchase and I would make a decision at a later date. He told me if I canceled the purchase, I would immediately lose all of my domain names -- even though they did not expire until May and June.

I asked to talk to his supervisor. Dirk Cyr was the name given to me when I requested it. He reiterated the threat. I said it was BAIT AND SWITCH. He told me I should have read the fine print at the bottom of the page. I told him that most people do not read beyond the CLICK HERE and the place where the KEY needed to be pasted. Again I asked to have the transaction, based on the (25% off your order of $75 or more) to be voided. Again he said that, by doing so, I would lose all rights to my domain names and my web site. And I could not change the order. He said I had already gotten a bulk discount regardless of the (25% off your order of $75 or more).

I told him this was unrealistic and I asked for contact information for the Legal Department of Godaddy. He said there was not a Legal Department at GoDaddy. Go figure.

Then, to my surprise, he kept repeating my name and said he could no longer hear me and that we obviously had a bad connection. He said he would hold on for 90 seconds and that the time was ticking away.

It took me only a few seconds to find this email address [protected]@godaddy.com, I wanted to provide the link with the initial offer and it no longer appeared on that page. I believe this is BAIT AND SWITCH. I believe I have been duped by this offer to purchase more than I had intended. I feel that I was trick. I was not provided Customer Service by the department of that name.

If you are not going to honor the offer, then at least allow me to cancel without ruining my company by crashing my web site. That is an ugly threat. I will take my business elsewhere -- after 12 years with your company, this is unconconcionable.

I am copying this email to the California Department of Consumer Affairs and every single Consumer Affairs reporter I can possibly find on the Internet.

Sincerely,

Penny Goforth
Grant Writing Specialists
4281 Lowell Street #19
La Mesa, CA [protected]
619.460.2738

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Lary Flint
, US
Mar 29, 2017 6:37 pm EDT

Just so everybody knows. Penny hates GoDaddy so much she is still hosts her website with them. Sounds like a typical infantile attitude from an uneducated, uniformed narcissist.

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7:09 pm EST
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GoDaddy web design extortion - recurring fee for nothing in return

Go Daddy is a very large SCAM organization. This company should be sued out of business. They have me between a rock in a hard place right now, but next year I will be prepared for their extortion attempt and will have alternate arrangements. I will never use them again. I paid over $1k for Go Daddy to design my ecommerce website. Now, 1 year later, Go Daddy wants me to pay $1k again for design services; but, get this, they will not do any design services this time. This $1k fee is just for me to be able to continue using the website I paid $1k for them to build for me last year. Are you as confused as I am by now? I repeatedly asked the rep, 'well what will you be providing for this year's $1k? Last year, I gave you $1k and you gave me a website. This year you want me to give you another $1k, but what will I get?' The rep repeatedly answered that the $1k will allow me to have '30 minutes of monthly site maintenance and will allow me to continue using last year's design work - it will not cover any additional design work and if I don't pay it, I will no longer have a website'. Are you kidding me? $1k for '30 minutes of monthly site maintenance' that Go Daddy locks me out of my ecommerce site for 10 DAYS so that I cannot process any orders for 10 DAYS ---- only to find that 10 DAYS later when Go Daddy unlocks the site, that the changes 1) have not been made at all or 2) were only partially made. $1k to continue looking at the cheesy, tacky, TEMPLATE Go Daddy passed off as web design last year. Go Daddy is a large SCAM! I am shocked that they are still operating. If you are on the fence about using Go Daddy --- run the other way. I'm sure that you have many legitimate uses for your money rather than just giving it to Go Daddy for nothing in return.

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Update by Atlanta CEO
Feb 15, 2011 2:49 am EST

I'm the author of this post. GoDaddy proactively contacted me after I posted this complaint. Not only did the customer service representative listen to my issue -- he took immediate action and RESOLVED the issue. He was polite and did not treat me like a number. It was a complete 180 from the last ten representatives I've spoken to at GoDaddy. I wish that I had been receiving this level of service from GoDaddy all along, but I want to focus on this really positive experience that I just had and share with everyone the effort GoDaddy put into creating a fair resolution. GoDaddy, Thank you for delivering great customer service on this issue.

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GoDaddy predatory business practices

Recently, my website was removed from the web community after and issue with the domain name occurred. Godaddy, the custodian, was notified of the issue, as well as; the fact that the this name was trademarked and used as part of my doing business as. The president of the company was notified and advised me of the fact that my domain name would be auctioned regardless and to purchase a $30 domain name back order, as well as, submit documents to their legal department to demonstrate ownership - which I did. It was explained to me that with the back order, I would have the ability to counter bid any offers on my domain name and subsequently procure my domain name. The domain name was sold via auction without notification and opportunity to counter the bid. Further two-days before the purchase, godaddy advised me that the domain name was mine and would be in my custodianship within 30-50 days. I maintain through this complaint the following: godaddy.com sold a encumbered product knowingly and with blatant disregard of legal protection; godaddy.com sold a service that did not perform as promised; godaddy.com has caused my philanthropic entity irreparable harm due to its predatory business practices. Godaddy.com single handily wiped out a web community that took 3-years to grow.

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GoDaddy identity theft

I have several hosting accounts and I was a Reseller with GoDaddy. Today I cancelled my Reseller account and GoDaddy refuses to allow me to copy my data unless I renew my Reseller account or pay a restoring fee of $150, thus holding my data hostage!
In addition, in several occasions, Godaddy sales associates have fraudulently accessed my customers privileged information and breaching my accounts privacy, thus commiting identity theft. They contacted my customers using this fraudulently obtained information by offering lower prices to move their hosting accounts directly wih GoDaddy.

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GoDaddy scammed and avoided by godaddy

Fellow Scam members,

Here is a brief story that just happened to me over at Godaddy Auctions.

I bought a domain throught their auctions and paid $300 for it.

The admin of the domain would not send over the codes to initiate and finish the transfer.

Godaddy refused to help me transfer the domain that I fairly paid for and won at their auctions.

It Gets Worse...

The admin of the domain later told godaddy that he does not own the domain any longer and therefore cannot hand it over.

Then, he requested a refund on my behalf and godaddy is now issuing a refund that he requested on my behalf on the grounds that he does not own the domain anymore.

But...

Now it is listed again at the auctions by the same person...

I feel like that mo%$er$%^er...

And godaddy is just the best at enforcing the rules of the auction.

Avoid dealing with them if you can.

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beenburned
Greensboro, US
Mar 07, 2011 5:26 pm EST
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Find a qualified person who can broker on your behalf instead of dealing with child laborers in India

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GoDaddy credit card harvesting

GoDaddy is one of the worse domain and hosting companies in America. The company I work for stopped using GoDaddy after we noticed GoDaddy was harvesting our credit card details to add unauthorized charges to the cards.

The company, my employer, had been a customer of GoDaddy's for several years and had various orders and charges with the company on different charge cards and accounts. Whenever they tried to cancel a product or service, they faced problems with GoDaddy. GoDaddy's customer support is the worse imaginable and does not provide any help. As an option the features on GoDaddy's website allows a client to add or remove their own updates or cancellations. Surprise, surprise when we canceled a service or item with GoDaddy it would magically appear as active again sometime later. In other words, it was difficult to cancel items. GoDaddy clearly involve themselves in guerilla sales tactics. This happened several times. Since GoDaddy has zero customer service that will help with cancellations you are basically stuck.

To stop these incessant fraudulent charges from occurring from GoDaddy we finally ended up canceling all accounts and cards associated with the account. A lengthy and cumbersome process and needless to say we never used GoDaddy again after years of being a customer with the company.

Quite recently we noticed GoDaddy is involved in other guerilla sales tactics: they email payment due notices on domains and hosting we don't even have registered with them! This is amazing considering that Bob Parsons, the president of GoDaddy, filed a lawsuit against a rival for doing the exact same thing.
This company is simply highly dishonest.

My employer has switched to bluehost with no problems and no fake charges or forced extensions on orders.

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GoDaddy the slowest process in the world

When you choose GoDaddy.com, please be aware of the following.

1. Whenever I change directory name, forward domain names, designate directory for domain, or setting up database, it seems to takes forever. In other words, whenever you try to do something on the hosting, or domain control, it just takes too long. I used many other companies domain and hosting service, they are usually immediate.

Now I realize GoDaddy.com is not GoSlowest.com

2. Whenever I request simple application installation which is done by automatic, it just takes forever like 24 ~ 48 hours, which make you impossible to work during weekend. GoDaddy is not business and customer oriented service.

Whenever you use GoDaddy, please do not use their auto-application installation. It is takes days to install simple application.

3. I am not sure but since the news of GoDaddy.com auction sales for its own company, the service attitude has been downgraded, because I did NOT feel any sincere help that their tech service people is willing to solve or help customer.

4. Their survey is only for survey, not for real improvement of service.

From now on, I will not spend any single penny on GoDaddy.com

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Update by IT clients
Sep 13, 2010 9:19 am EDT

NEVER USE GODADDY.COM for HOSTING SERVICE. EVERY STEP TAKES FOREVER.

I DO NOT RECOMMEND IT AT ALL FOR BUSINESS OR COMMERCIAL PURPOSE.

IT TOOK ALREADY 2 DAYS PAST, SINCE I REQUESTED AUTOMATIC APPLICATION INSTALLATION, BUT NOTHING WAS DONE. IT IS PAINFULLY SLOW TO DO ANYTHING WITH GODADDY.COM.

IT IS TIME TO WALK AWAY. THEY SHOULD SUFFER AS THEY LET CUSTOMER SUFFER.

THEY JUST SCREW ME BY NOT ANSWERING THE DETAIL REASON OF DELAY, EVEN YOU ASK HELP.

GODADDY.COM IS NOW GOSCREWYOU.COM ?

Update by IT clients
Sep 12, 2010 10:53 am EDT

Typo ---> Now I realize GoDaddy.com is GoSlowest.com

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GoDaddy good as gold refund

I used GOOD AS GOLD account to invest in domains industry, but Godaddy needed to refund some money to me.

I begged those people not to send a check by mail but made a wire transfer, in the same way I´ve sent the money. One week later, I`ve received an e-mail telling me "the check is literraly in the mail to you".

I´ve been waiting for 3 weeks in order to receive the check, a tracking number, the shipping company´s name, a scanned copy of the check or the invoice, but nothing happens yet.

My VIP Sales Representative just answer: We have more than 3 million customers, so understand why we are doung things this way.

I can´t belive the world leader company do things like this.

I´ve wrote dozens of mails, I used the forums of their site, so I decide to worte this to tell you:

PEOPLE: DON´T USE GODADDY GOOD AS GOLD

or use it but you´ll never think about receive your money when you need it, just when they will.

I really hate GODADDY.COM now, but what can I do if they are the "best"? How can be the others?

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kimparsi85
Kingston, US
Jan 01, 2014 2:20 pm EST

Um, I don't know where you are or where your brain has been=== but Godaddy.com is the WORST OF ALL. It's an entire scam, ALL of it!
It's even rated #1 worst company website. Do some research. Your definitely out of the loop.

WORST

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GoDaddy fraudulent behavior

Letter to godaddy - hackers infiltrate godaddy - godaddy does nothing unless you fork out $150 to restore your database file.

To whom it may concern,

I have been a godaddy member for over 7 years. I have recommended godaddy.com as “the” go to place for website business. The customer service has always been available, the prices are reasonable and godaddy.com has been around for many years.

Recently, someone hacked into my account and installed malware code into my website pages by hacking into a database file. This application is joomla. I installed this application, as I have many others, through godaddy – instructed by godaddy and promoted by godaddy as “your connection for the best free & premium hosting applications!” as far as I knew, what I was doing was safe and stable and run by godaddy because the godaddy name is all over the page and is promoting it.

On may 11th my business site was rendered completely useless because of this hacker. Godaddy told me they would be investigating and not to touch any files. 10 days later I had to keep calling to find out what was going on, and 10 days of business was lost, and is still being lost.

I installed joomla to be able to use as a non web person – as a user friendly way to have my own website that I could manage myself. This is how godaddy promoted it.

When I called tech support to find out what had happened - I was told I should have backed up my database (That I installed through godaddy’s website) – I have no idea how to do this – and that I will need to go into each and every one of my pages and remove the malware code. Again, not something I know how to do.

I asked if godaddy could simply restore the database file since they claim on their website – they backup all of their servers– I was then told the database file does not exist on their servers, the file exist on a third party server – and I would have to pay $150.00 to get it restored.

Now – this does not look right. There are many people who have been affected by this who are loyal godaddy members now having to fork out extra money because they made the mistake of using godaddy promoted items, not to mention the 10 days (And still counting) of having no web business. Nowhere on your website does it say – use these applications, but if anything happens, we are not going to help you. Because that’s basically what just happened, and now godaddy is going to make a $ mint $ off of all of us who do not know how to fix it on our own or who have a programmer friend.

This does not look right.

I have asked a number of godaddy personnel to wave this fee and simply make it right – restore my database – it is that simple.

Otherwise, I am going to assume this is fraudulent behavior on godaddy’s part and this company is taking advantage of the very people who made it and sustain it. And I will make sure this is known.

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Update by C.N.
May 20, 2010 7:49 pm EDT

You are very kind, but I just got off the phone with the president's office at godaddy and they have immediately restored the website to its fullest at no further cost to me stating that my issue was different than the other security issue (mainly wordpress) even though I was very specific about the issue - and they were sorry for my inconvenience and they will be launching another investigation into their personnel. the url is www.seaangelscruise.com. I have installed the new "security patch" as they instructed and am told it should not longer be a problem.

Update by C.N.
May 20, 2010 3:37 pm EDT

Joomla site they installed for me. Oh that's the beauty, the website was immediately shut down (for the safety of . . . others) - we were not allowed to access any files and to cooporate with their investigation. All affected parties had to do this.

10 days later, it turns out they were not investigating to see how to help people, they were investigating files to ensure their ability to absolve themselves legally from the situation. So for 10 days I lost business and stayed loyal as a customer to then be told it was my fault and not their responsibility. 10 days ago I could have moved my stuff over to ipage.

But it doesn't matter, I faxed my letter off to every executive in the company and magically the president's office just called to see what could be done "immediately".

Ridiculous.

Update by C.N.
May 20, 2010 2:41 pm EDT

Yeah, I don't run and maintain websites. I followed godaddy's instructions to be able to do my own website using an application they recommended and installed for me. You are speaking a language I don't even understand. Not only was it never mentioned I should back up my database file, whatever that means and however it is done, it was also not mentioned it was my responsibility to delete an install file that was installed by the company.

Glad you know to do all of those things, but you are a minority - and chances are, you don't use godaddy because you don't need them.

I don't agree godaddy should promote things they have no control over, without being completely honest about that obvious fact, it is misleading, and they are utilizing those applications to attract a kind of user they would not normally attract (the user that has no idea how to fix a website database problem or make their own site) it's called cornering a market, and when something goes wrong, this group of customer is at the mercy of the company because they say "it is your fault" - and secondly I don't agree that when people use their heavily promoted applications that we should have to pay double the price to get something fixed should something go haywire. It does not cost $150 to restore a database file, I at least know that.

This is not something I went and installed on my own, this is something I did through godaddy with godaddy's name all over it, if they want to benefit from the financial increase the application brings in - they need to take some responsibility when it fails.

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Abalone
, JP
Dec 27, 2010 8:49 am EST
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Hi C.N.! wolf in a sheepskin...

Let him be GLAD and MASK YOUR WEBCAM EYE !

GoDaddy Customer Reviews Overview

GoDaddy is a popular web hosting and domain registration service that has been around since 1997. The company has gained a reputation for providing reliable and affordable services to businesses and individuals alike. Here are some of the positive points that users have highlighted in their GoDaddy reviews:

1. Easy to use: GoDaddy's website builder and control panel are user-friendly and intuitive, making it easy for even beginners to create and manage their websites.

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4. Good customer support: GoDaddy's customer support team is available 24/7 via phone, email, and live chat, and users have praised them for their helpfulness and responsiveness.

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Overall, GoDaddy is a solid choice for anyone looking for a reliable and affordable web hosting and domain registration service. With its user-friendly interface, competitive pricing, and excellent customer support, it's no wonder that it has become one of the most popular web hosting providers in the world.

GoDaddy In-depth Review

Website Design and User Experience: GoDaddy's website design is clean and user-friendly, making it easy for users to navigate and find the information they need. The interface is intuitive, with clear menus and well-organized content. The overall user experience is smooth and efficient, ensuring a pleasant browsing experience.

Domain Registration and Management: GoDaddy offers a comprehensive domain registration and management service. The process of registering a domain is straightforward, and the platform provides a wide range of domain extensions to choose from. Managing domains is also hassle-free, with a user-friendly control panel that allows users to easily update DNS settings, renew domains, and transfer domains to other registrars.

Hosting Services and Performance: GoDaddy's hosting services are reliable and offer good performance. The platform provides a variety of hosting options, including shared hosting, VPS hosting, and dedicated servers. The servers are fast and stable, ensuring minimal downtime and quick loading times for websites. GoDaddy also offers scalable hosting solutions, allowing users to easily upgrade their hosting plans as their website grows.

Customer Support and Communication: GoDaddy's customer support is top-notch. The platform offers 24/7 customer support via phone, live chat, and email. The support team is knowledgeable and responsive, providing prompt assistance and resolving issues efficiently. GoDaddy also keeps users informed about any updates or maintenance through regular communication channels, ensuring transparency and keeping users informed about any potential disruptions.

Pricing and Value for Money: GoDaddy offers competitive pricing for its services, providing good value for money. The platform offers various pricing plans to cater to different needs and budgets. While some services may be slightly more expensive compared to other providers, the quality of service and the additional features provided by GoDaddy justify the cost.

Security and Privacy Features: GoDaddy prioritizes security and privacy, offering robust features to protect user data and websites. The platform provides SSL certificates, DDoS protection, and malware scanning to ensure the security of websites. GoDaddy also offers domain privacy services, allowing users to keep their personal information private and protected from spammers and identity thieves.

Additional Services and Features: GoDaddy offers a wide range of additional services and features to enhance the user experience. These include website builders, email marketing tools, online store platforms, and more. The platform also integrates seamlessly with popular content management systems like WordPress, making it easy for users to manage their websites and online presence.

Reputation and Trustworthiness: GoDaddy has established a strong reputation in the industry and is widely recognized as a trustworthy provider. The platform has been in business for many years and has served millions of customers worldwide. GoDaddy's commitment to customer satisfaction, reliable services, and transparent practices has earned them the trust of users and industry experts alike.

Overall User Satisfaction and Recommendation: Overall, GoDaddy is a reliable and user-friendly platform that offers a comprehensive range of services for website owners. The platform's intuitive interface, excellent customer support, and robust security features contribute to a high level of user satisfaction. Whether you are a beginner or an experienced website owner, GoDaddy is a recommended choice for domain registration, hosting, and other online services.

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