The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Go Relax Travel - Vacation &Prize& (English/Spanish) / Get your money back! - Consigue tu dinero de vuelta!

1 Orlando Daytona area, FL, United States Review updated:
Contact information:

How I Got My Money Back - Como Consegui Que Me Regresaran Mi Dinero:
(English)
I was able to get my money back... it took about two weeks, but I got it back, because I didn't give up. I don't know if you would have the same results if you wait too long...
I quickly wrote to my credit card company online, within two or three days after having tried to make reservations, to have the charges for the "prize" removed. The Discover card rep told me to allow the company about 15 days to resolve it, and that if they didn't that I should contact my credit card again.
I also wrote to the radio station online, and the sales manager that rsponded said they only represented the travel agency and that the radio announcement says clearly that this is a promotion for a travel agency (perhaps they did say it, but I didn't hear that part, because when they mentioned it (at the end of the ad), I had already turned down the volume to call the radio to win the supposed "prize."
Well, I also wrote to the CEO of the company "Go Relax Travel" online, and this is where I got a worthwhile answer. (Go to http://gorelaxtravel.com/ and click on the tab that says “CEO Contact” across the second row of tabs near the top of the page.) The manager's assistant from the company called me and told me that the hotels were beautiful, blah blah blah. I had already written out what i planned to say, so that I would not be swayed by her comments... I simply and calmly stated that non one had told me I'd need to attend a timeshare presentation while on the vacation, and that the hotel package I was offered was supposed to be "all inclusive" (Including meals), and that later I had discovered in the information they sent that none of that was included. I told her there were many differences and inconsistencies between what they promised me on the phone and what they sent me in the written information that and that they never answered the phone when I had tried to make a reservation. I repeated that I would rather they refund my money, as what they initially represented was false.
I had to repeat this several times, as they kept trying to convince me they'd resolve everything. I remained firm, calmly repeating to them if they would please reimburse my money and stating nothing more, nothing less… and finally, the lady asked me to send the paperwork I’d just received back to her by mail and told me they would resolve the matter for me.
Sure enough, I sent them the papers, but I also included a new letter asking them to give me back my Money and explaining why I was not satisfied with what they had offered, since it was not what initially what I was offered. I sent it via certified mail, return-receipt and signature requested; so that I could have proof, just in case they came up with another lie… I did not sign any of the papers in the pacakage they had sent me, because had I signed them, that would have prevented me from receiving a reimbursement, as it would have indicated I’d accepted their contract.
About two weeks later, I received notification from my credit card company that the Go Relax Travel agency had credited my card. Victory! I think that my acting quickly allowed me to achieve my objective; by law they can’t charge you money if you cancel within 3 days of having signed a contract… and I had not signed any contract. Besides, I hadn’t even been able to make any reservations, because they never answered the phone. The important thing to do is to document everything in writing, and keep writing and demanding that they give you what they promised or reimburse you your money.
Don’t give up! They try to intimídate you by talking really fast, or they try to wrap you up with promises… remain firm and document everything and keep fighting until you get your refund. I wish you luck!
Here is the snail mail contact info for the company:
Go Relax Travel, LLC
7751 Kingspointe, Parkway Suite 107
Orlando, FL 32819
[protected]
customerservice@gorelax.net

How I Got My Money Back - Como Consegui Que Me Regresaran Mi Dinero:
(Spanish)
Yo consegui que me devolvieran mi dinero... me tomo como dos semanas, pero lo consegui porque no me di por vencida. No se si usted tendria los mismos resultados se espera mucho tiempo...
Yo rapido le escribi a mi tarjeta de credito por el internet a los dos o tres dias de haber tratado de hacer reservaciones, para que me quitaran los cargos del "premio." La representante de la tarjeta (Discover Card) me dijo que le diera a la compania de viajes 15 dias para resolverlo, y si no lo hacian que me volviera a comunicar con la tarjeta de credito.
Tambien le escribi a la estacion de radio por medio del internet, y el gerente de ventas me contesto que ellos solo representaban a la compania de viajes y que en el anuncio en la radio dicen muy claro que esto es una promocion de la agencia de viajes (quizas lo hayan dicho en la radio, pero yo no escuche esa parte, pues cuando ellos lo mencionaron (al final del anuncio), yo ha habia bajado el volumen para llamar a la radio para ganar el supuesto "premio."
Bueno, pues tambien le escribi al "CEO" (jefe) de la compania "Go Relax Travel" por el internet, y aqui fue donde recibi una respuesta que valio la pena. (Ve al http://gorelaxtravel.com/ and cliquea donde dice “CEO Contact” en la segunda linea en la parte de arriba de esa pagina.) La asistenta al gerente de la compania me llamo y me dijo que los hoteles eran bien bonitos, blah blah blah. Yo ya tenia lo que les hiba a decir escrito, para no dejarme desviar por sus comentarios... Simplemente les dije tranquilamente que nadie me habia dicho nada de tener que asistir a una presentacion de ventas de "timeshare, " y que los hoteles que me dijeron que venian incluidos en el paquete se suponian que fueran "all inclusive" (incluir comidas), y que despues descubri que recibi la informacion lei que no lo eran. Les dije que habian muchas inconsistencias, tantas diferencias, entre lo que me prometieron por telefono y lo que en realidad decia en el la informacion escrita, ademas que no me contestaban cuando llamaba a las reservaciones... Les repeti que yo prefiria que me devolvieran mi dinero, ya que lo que representaron al inicio era falso.
Se lo tuve que repetir varias veces, pues seguian tratando de convencerme que me resolverian todo. Me mantuve firme, tranquilamente repetiendo que por favor me devolvierean mi dinero y no diciendo ni nada menos ni nada mas... al final la senora me pidio que les enviara el papeleo que acababa de recibir por correo, y que ellos me resolverian la cuenta.
Efectivamente les envie el papeleo, pero tambien inclui una nueva carta pidiendo que me devolvieran mi dinero y explicando el porque no estaba satisfecha con lo que me habian ofrecido, pues no fue lo que inicialmente me ofrecieron. Todo se lo mande por correo certificado, requeriendo que ellos firmaran al recibirlo para tener mis pruebas, por si acaso me salian con otra mentira... No firme ninguno de los papeles del paquete que me habian enviado, porque si los hubiera firmado, eso hubiera impedido poder recibir mi reembolso, pues seria como aceptar su contrato.
A las dos semanas recibi notificacion de mi tarjeta de credito que la compania Go Relax Travel me habia regresado el dinero a mi tarjeta. Victoria! Creo que al actuar tan rapidamente, pude lograr mi objetivo; pues por ley no te pueden cobrar si en tres dias cancelas tu contrato firmado... y yo no habia firmado contrato. Ademas, ni siquiera habia podido hacer reservaciones, porque nunca contestaban el telefono. Lo importante es documentar todo por escrito, y seguirles escribiendo y exigiendoles que te den lo prometido o que to reembolsen tu dinero.
No te des por vencida(o). Ellos tratan de intimidarte hablando bien rapido, o tratan de envolverte con promesas... mantente firme y documenta todo y sigue luchando hasta que logres que te reembolsen. Te deseo suerte!
Aqui esta la informacion de correo, etc., para la compania:
Go Relax Travel, LLC
7751 Kingspointe, Parkway Suite 107
Orlando, FL 32819
[protected]
customerservice@gorelax.net

Sort by: UpDate | Rating

Comments

  • Cy
      22nd of Feb, 2010
    0 Votes

    Also, I learned a valuable lesson... never give out your credit card over the phone no matter what... always request they send you the info in writing so you can review it calmly. If it really is a prize, they will not ask for money. I have won money on the radio before and all I had to do was go there, show my ID and pick up my check. I have also won gift cards -- same thing... show up at the appointed time, show my ID, and they gave me my prize. I won CD's on the radio once, and they mailed them to me... no one has ever asked for money for a prize until this company did... if someone asks for money to give you a prize, it is not a prize; it is a trick to get your money. Never, never, never give your credit card over the phone.


    Tambien aprendi una leccion valiosa... nunca des tu tarjeta de credito por el telefono, no importa que te digan... siempre pide que te envien informacion por escrito para que puedas revisarlo tranquilamente. Si de veras es un premio, no te pediran dinero. Yo he ganado dinero por la radio anteriormente y lo unico que tuve que hacer fue presentarme y ensenar mi identificacion para que me dieran mi cheque. Tambien he ganado tarjetas de regalo -- lo mismo... apareci en la estacion de radio a la hora indicada, les mostre mi identificacion, y me dieron mi premio. Una vez gane CD's de musica, y me los enviaron por correo... nunca nadie me habia pedido dinero como lo hizo esta compania para darme un premio... si alguien te pide diner para entregarteun premio, no es un premio; te estan tomando el pelo para quitarte tu diner. Nunca, nunca, nunca des tu numero de tarjeta de credito por telefono.

  • Vi
      1st of Mar, 2010
    0 Votes

    Me e dado por vencida de comunicarme con esta compania para poder lograr para hacer una reservacion de un premio que me gane, y me doy cuenta que esto a sido un robo, ya que me han cobrado en mi targeta de credito de la cantidad de $424.97 a la fecha 01/28/2009 quisiera que me devolvieran la cantidad debitada a mi targeta de credito, favor de comunicarse al tel.813 263-8169 sra. Ramos

  • No
      3rd of Mar, 2010
    0 Votes

    hola ... bueno si yo toda tonta cepte primero pq me dijeron que solo era 289$ y despues a los minutos me di cuenta que sacaron 383... osea llame y dije que queria cancelar y ellos dijieron que no podia pero hable con el banco y me dijieron que ellos no pueden acer eso y menos si tu llamas para cancelar..son unos ladrones de verdad y la radio que pone su comercial cuanta gente habra como nosotros!
    nunca den su nuemro de targeta de credito por telefono! :(
    seguere luchando por mi dinero!
    mi correo es malukinha_05_18@hotmail.com

  • Ro
      1st of Apr, 2010
    0 Votes

    la misma cosa me paso ami mi error fue berles dado mi targeta de credit y cada ves que trato de llamar nunca contestan su telefono y si contestan el telefono me dicen que en diez minutos me llaman y nunca lo asen son unos ladrones de verdad llebo como dos meses tratando de eser unas resevasiones y asta horita no he podido romualdobarajas@yahoo.com

  • Da
      2nd of Jun, 2010
    0 Votes

    GO RELAX TOOK $383.98. I FEEL SO MANIPULATED. I THOUGHT I WAS GIVING MY DEBIT CARD INFO FOR HOTEL PURPOSES. WHAT MAKES TIT WORSE FOR ME IS THAT I CALLED THE RADIO STATION IN SPANISH AND THEY TALKED SO FAST. I EVEN HEARD MY BANK RECORDING AND I SOUNDED THE SAME THE ENTIRE TIME."YEA... YEA... YEA..." I WAS ESTATIC BECAUSE I THOUGHT I WON A FAMILY TRIP. THIS HAPPENED IN APRIL AND I AM STILL FIGHTING THIS.

  • Lu
      27th of Jul, 2010
    0 Votes

    ami me paso algo similar que a todos y hasta ahora no he logrado que me devuelvan mi dinero, pero por lo menos aprendi que no debo creer en comerciales de la radio porque son simples mentiras para robar.

Post your comment