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My wife entered a 'contest' on a Latino radio station. They said if you name the singer you 'win' a vacation for 4 people to the Bahamas, Puerto Rico or other exotic locations. She called, named the singer and the station said she 'won'. Later Go Relax Travel called and said she had 'won' but needed to pay $383.99 to 'reserve' the trip. They said don't worry you will have 48 hours after we send you the package to cancel if you don't like it. When we got the package on 1/28/9 we found out it did not include airfare, taxes and food plus we had to sit through a 90 minute presentation on 'the benefits of vacation ownership'. We really didn't know what she had 'won' and were going to have pay almost $3000 to go to the Bahamas.
As a result my wife canceled the next day on 1/29/9 (within 24 hours) and sent Go Relax Travel a cancellation notice. It's now 2/26/9 and we have made approximated 16 calls to Go Relax travel and they will not return our money.
If you check them out on the internet (she should have done this first but she trusted the radio station) you will find nothing but negative things about this company. The Florida Better Business Bureau rates them a D+. They have had 34 complaints in the last 12 months. There are numerous negative stories on the internet about his company. Check out their web page at www.gorelaxtravel.com. They have and official looking seal that read's "Florida Bureau of Travel and Tourism, United States of America". If you Google this name you will find there is no organization by this name in Florida. This company is nothing more than a scam and rip off from start to finish and the people there should be in jail.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am looking into the travel agency. I have filed a report with with consumer services. I recomend that everyone that has been taken by Go Relax Travel does the same the only way to get what has been falsely taken from us is to stand together to get all of our points across. The number for Consumer Services is [protected] or go to the web site at www.800helpfla.com. I have also called several news stations to report this. Again we all need to do this in order to get justice.
I called Rumba radio station they were advertising a free trip to puerto rico or any exotic location of your choice. I called the number advertised from the radio station and a representative from go relax travel answered and told me i won a free trip to Puerto Rico for four people. They told me i had to pay $343.00 for taxes and fees. I told the representative while our conversation was being recorded that i wanted no surprises. If there was anything beside the 343.00 that i had to pay. She said NO. When i received my package. I called in to make reservations, and to my surprise, there was the catch. I was told i needed to pay for my own airfare. I asked, " So if i paid for the hotel, and now i have to pay for airfare, where does the free trip come in?" I told them, " It was false advertisement she told me, " That if i didn't like it that i needed to send an e-mail to the president of Go Relax Travel." The next day, a lady called me and asked me to file out a complaint and fax it. Five days later, I get a phone call from the first travel agent i talked to, she was very rude when asking me to explain my situation. While i was doing so, the lady interupted me by telling me, " Are you done?" I told her, "That her company was a fraud, and that it was false advertisement and they were thieves." She laughed on the phone and i hung up. I'm trying to get as many people together as i can to put a stop to this. If we all stand together we can bring them down, so they don't rip off any other people. If it was just my money it wouldn't have bothered so much, but this money belongs to my kids, and their vacation that their not gonna be able to take now, because of people like them.
If any one else would take a stand against this as well, please e-mail me at
Fivepoundone@aol.com
my wife did the same thing she paid $300.00 to disneyland in anahaim but whe she called to make the recervation they said that she need to pay $20.00 for a reservation fee and also the package just included 2 adult passes for 1 day to disneyland and we sere supposed to pay for my 2 children admition tickets and we are not certain what do next, on wheather to continue with it or to cancel since the more we go through the process the more hiden fees thet come up with.
We do want to state that when the radio station plays the ad they play the following " this is not a radio station promotion, this is a paid advertising and this readio station is not responsable for any of the producst or offers being sold on it."
I just believe that unfortunatelly, " we, latin people are too naeve" and we don't check anything out before we deposit our trust and most important our money on these companies that their only purposse is rip you off your money.
totally agree