Go Cyber Shop! / Good service
I ordered a Solderless Xbox Modchip from Go Cyber Shop (order date listed below the review is only an estimate since I don't have the invoice at hand), paid by Money Order (dated 14 May 2004), and received the chip, but I was unable to get it fitted correctly and decided to give up on it rather than continue to fiddle with it and risk scratching the motherboard. I emailed Go Cyber Shop, explained my problem, and they agreed to let me return it and apply the value of the chip toward a soldered chip installation. I sent the solderless chip back, they emailed me to say they received it in satisfactory condition, and asked if I'd like to send my Xbox to them for an installation. I placed an order, packed up my Xbox along with enough payment to cover the difference in price, and sent it to Go Cyber Shop. Several days passed, I heard nothing from them, so I called on the phone to ask if they'd received it and was told that they didn't have my Xbox and didn't know where it might be. A few more days passed, and the package was returned to me marked as "refused." Apparently the Canadian Customs agency makes some distinction between a declaration of "item sent for repair" & "returned item" and had tried to charge Go Cyber Shop a tax or duty on it. I decided to just redeem my second Money Order and have the Xbox modded elsewhere rather than try to send it to Canada again and take another chance with their Customs agency. I called Go Cyber Shop and they verified that they'd refused the package. I asked if I could just have a refund for the price of the solderless modchip, then, and the customer service rep told me "I don't know." "I don't know"?
So, what am I to do, at that point. I placed an order for a different item and sent an email explaining that I'd like to apply the value of the modchip toward paying for this new order. No response, the order was never filled. I emailed again, and asked for a refund again since the matter of exchanging the solderless chip for a different service/item was not being resolved in a timely fashion. Still no response from Go Cyber Shop, and furthermore while this was happening, they overhauled their website and my account & orders were no longer listed on the site.
I have not bothered trying to contact Go Cyber Shop, since then. Perhaps I gave up too easily. At the time, I'd had enough of calling, emailing, and getting no answers. I was just reminded of all of this tonight (a year-and-a-half later) while cleaning my desk, as I found my original receipt for the Money Order I'd used to pay for the solderless chip. With "Payable to: Go Cyber Shop" written on it. As far as I'm concerned, they still owe me approx $50-$55 USD as they never provided an exchange or a refund for the modchip which I returned and they accepted.