Go Configure
reviews and complaints

Technician still has not finished putting up our swing set after rescheduling five times! He's supposed to be back tomorrow afternoon to finish (which is the sixth appt the tech scheduled with us)! We keep getting texts from go configure to rate our "completed service"... It's not completed! I bought it for my grandson's birthday party over a month ago. Originally scheduled for set up on 5 sept. He is now coming back tomorrow on 25 sept to finish! He dropped all the boxes in my driveway on the 5th. They sat there for two weeks. Rescheduled due to car trouble, due to miscommunication with dispatch, then no reason what so ever... Just no showed. Btw my grandson cried not having it as promised for his birthday! Horrible service! We paid for the swing set in august & scheduled delivery & set up for the 5th which was soonest appt. Go configure already charged my card $499.99 for delivery & set up at beginning of sept! I will be telling everyone I know not to use go configure! Worst customer experience ever!

Avoid this company at all possible! They are not reliable, won't show up to any of your appointments but will happily take your money!
I purchased a backyard discovery woodbridge elite cedar swing set with assembly that has been sitting underneath my carport since april 19th. I scheduled installation with go configure the same day and on the first install date the tech cancelled two hours after his install window and then re-scheduled for a week later. He was a no call and no show that day. I had to call go configure for an update, and even they were unable to get ahold of the tech. They told me that they would contact me at the close of business day when I spoke to them again at 7 pm that night. I never received a phone call from them after I called them on may 30th. I called them again this morning to find out that they had pushed my install date again to the 15th of june. This is absurd, since i'm single parent and have already lost two entire days of pay to take off for this swing set install. Not to mention that it is taking up space in my carport and I am unable to park my vehicle there. This set has been rained on in the boxes for the last two months, so how do I even know at this point that this is not damaged. I requested a refund from go configure and after more than 25 minutes on hold, I was told that I had to contact sam's for a refund. As of now, i've been on the phone with sam's club for 21 minutes to resolve this issue.

Warning...BE AWARE, LIARS & THEVES
No show on 4 appointments, they scheduled. Never reached out, I called them and they assured me "technician" was on way, each and every time I reach out.
Finally on one phone call we made about waiting with no one showing, my senior citizen husband said he was so mad he wanted to shoot assembly guy, and go configure phone lady said that he would be doing go configure a favor, call was ended pleasantly by all parties.
Anyway, so don't you know that go configure finely reached out after 3 weeks and 4 missed appointments?
They informed us that they were canceling our job but NOT refunding our full amount that they changed us three weeks ago, because they didn't feel safe? Odd, figures you should feel very safe from your customers because you never see them on your scheduled appointments. Pretty safe, distance, I should say. So not only did we wait 4 different days with no shows, they still owe us $143.29
Truth

We recently purchased a bowflex home gym. As advertised on the bowflex website, we also purchased the "in home assembly" in order to have our equipment "professionally installed". The appointment we had (yesterday) absolutely did not meet our expectations, as the technician that arrived told us that he had thought he was there to set up an elliptical machine, and that he had never assembled a home gym before. Bowflex promises "full assembly by a qualified technician". By the way - what bowflex doesn't advertise is that they solely outsource the setup to a company called "go configure, inc.". Be sure to do your research and read reviews before you purchase the assembly option. My review here is only a partial one, as I am only hitting the main points about what transpired for this in-home assembly event.

When I told this technician that I did not want him to set up our machine and that I wanted to reschedule with the company, this young man became very offended. He proceeded to defend his expertise and his engineering background, which I tried to get him to understand that this was not a personal complaint against him in any way. It is not whether or not you are capable of assembling this equipment. Lord knows that my husband and I are capable of setting it up too! We can read through directions like anybody else, and if I had known that this was going to be the scenario I never would have spent hundreds of dollars on the in-home assembly option. I tried to explain to him that there is liability if he makes a mistake and assembles the equipment wrong, and a home gym could really hurt somebody if it is assembled wrong. I absolutely was not comfortable with having a technician practice for the first time on our machine, and I stand by that decision. From the comments he made, it appeared that this was his chance to gain experience and learn how to put the particular model together. I asked him directly - doesn't your company provide equipment for you to practice on? He confirmed that they do not give him practice with the assembly.

This man was overall polite, although he was visibly upset and offended by my cancelation. I was diplomatic, never rude and I never raised my voice. The only part that made me feel bad was that as this technician was gathering his tools, this young man says to me "when you complain about me, can you please leave out the inexperienced part?". Listen to me very carefully - the "experienced" part is essential to your job. Whether it is home gyms, or playground equipment, you are setting things up that have potential to hurt people. My complaint and this review now is not a personal attack against you or how capable you are.

When I called both go configure and bowflex to address the situation and inform them that I didn't have the product assembled at that time, I never once asked for this technician to get in trouble, and I don't want him to get fired. I simply want this employee to be trained! How is it that he is not shadowing an experienced employee to teach him how to set up each type of equipment? As a company, go configure should have every single model of bowflex equipment for a technician to practice assembly on. This whole entire awkward experience - which was the absolute worst home assembly experience that I have ever had - could have been avoided had this young man received the proper training from go configure and bowflex companies. Furthermore, it should be your company policy to send two technicians out to a job. The equipment is heavy and hard to maneuver, and assembly would go so much faster with two people. Go configure seriously needs to re-evaluate their management and field operations policy and procedure.

There are several things that I would like to say to that young man - I am very sorry that you left my house upset because I did not want you to assemble our home gym. I hope that you understand that I blame your company for their lack of training, and my complaint is not personal against you. And, if it is true that they make you purchase your own tools for these jobs (which is pretty messed up) I hope you know to write off the purchases on your taxes in some small way to get compensated for you having to provide that. Furthermore, please notify the homeowner or your manager that you are highly allergic to cats before you arrive to any house. My last piece of advice for you - every employer has a responsibility to make sure that you are trained to do the job that you were hired for. Even though you might feel like you regret having told me, I really appreciate your honesty and integrity in telling me that you had never set up this model of equipment before. This whole thing could have gone completely differently had you been properly trained on the setup to begin with. If you ever come into the situation again, please inform the customer that you are unable to set up the machine because you need to be properly trained on the model first. Any customer can respect that. Then you contact the company, stand up for yourself, and get the training that you need for future jobs.

The people that you sent stole my hardware kit, my media cable and my document card and even tried to steal my Spanish manual that came with my treadmill. They dropped the machine multiple times because they were using a too small dolly, the machine is not properly put together it's squeeking real loud if speed gets up to 3.1 your person Jill is rude almost 2 weeks now and still no one has come. I will have to send the treadmill back because it's no good if it's not assembly properly. I refuse to wait anymore because the time for me to return it to Bowflex and get my money back is being used up waiting on goconfigure to do the right thing.

Technician did not show up for confirmed appointment. The appointment windows are 4 hours so this resulted in 5 hours of wasted time. No courtesy call occurred to inform me. Once I called them, they informed me that the technician was behind and wouldn't make it. To make it even worse, they can't tell me when there next available appointment is. Terrible customer service.

This Company is the most unreliable deceptive unprofessional.
I had a date and a time for installations, they came up with lame excuses and moved the time from @;00-P.M to 4:00 and than 6;00 P.M.
After that time they never called to apologize, never called to reschedule the appointment.
I had to hire another person to install the BBQ
Will never recommend them to any body. Pure disgrace

Truly the worst delivery company I have ever had the displeasure of dealing with. Their low level of professionalism, lack of integrity and incompetence baffles me as to how they are still in business. I purchased a treadmill from Dick's Sporting Goods over the weekend. I set up a delivery date on the following Tuesday evening. The delivery guy called me the night before with a delivery time block between 7:00 and 9:00 pm. He tried getting me to change to Thursday, to which I replied would not work due to the fact I already had prior plans made. I told him I went to great lengths rearranging my schedule to be available on Tuesday and that was the only time I could make it work that week. He agreed to the delivery on Tuesday evening. Well, Tuesday evening came, and the delivery guy called to cancel, said he couldn't make it. I had a feeling he was going to do that. I called to speak to Jessie, the manager. He said he would try to find someone else and call me back. 2 hours later and no call back. I called him back and he said he had no available delivery persons available. I explained my frustration (nicely) and asked what he would offer to make me feel better. His offer was to schedule a more convenient delivery time that worked on my schedule, and that he had an available time the next evening. Can you believe that? I expressed that under the circumstances that the delivery fee should be waived. He offered to submit a request for a small discount, and if I wanted the next evening appointment to call the next morning. I called the next morning and the receptionist said they didn't have any available appointments because the delivery guy was in Los Angeles the entire evening. Unbelievable!
I spoke to the manager, Vernon at Dick's Sporting Goods to inform them of their incompetent delivery company and what happened. He expressed his apologies and awareness of several complaints that other customers have brought to his attention. He said he was working on the issue.

I purchased a Cedar Pergola from Sams Club. It was too long for my vehicle so I was going to have it delivered. I went home and called Sams to set up a delivery. I spoke with a misinformed clerk who told me I needed to come in to the store to fill out a form. I said can't I just e-mail or fax it? She said no, it's three carbon copies pages. I asked can't I get it on line and send it back, I'll even sent it three times so you don't get confused. I ask to speak with a manager. Who faxed me the form, and also told me I could call the company directly to set up delivery and installation. I called Go-configure and was told fairy tales; I was told I could have it delivered now and call when the weather and ground are warmer for installation. I paid the $459.00. I was told I'd get a call in 24-48 business hours to schedule delivery. Five days later I called and asked about my delivery and this time am told they can't pick up, deliver or set up until the weather is 40 degrees for three consecutive days. I said well I was told I could get it delivered, and call back to get it installed when the ground thawed. Now you're telling me I can't get either? This is so typical of today's youth, they don't have a clue about business and/or customer service. I can't believe Sams even has dealing with a company that has such poor customer service.

I had the horrible situation with the company Go Configure Technical. I used their services, but I was really disappointed. I waited while the tech finished the installation, and after that I asked some questions and hoped that the tech would help me, but he spoke with someone else and told me that it wasn’t his job. After that he behaved like I wasn’t there. I paid them money, but they didn’t finish the job. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

Both my husband & I were told that the installation of the Skyfort set would be 8-10 hours with 4-6 guys with various customer service reps at Go Configure, GCI. Only 2 guys came the day of the appointment and I called my husband in disbelief that they would get it done in one day. Both the (2) installers told us that they would have it definitely completed by the end of the day, and I asked several times. I needed to know that to lock up our new home's gate entrance at the end of the day. It was going to be a birthday surprise for our son.

We showed up at 5:30pm with our son to surprise him and they were gone. I spent 2 hours at evening trying to deal with customer service. They mentioned only then that there is no way it takes (1) day and that they would be returning the next day. We were shocked. We weren't prepared for them to install the next day and it was a complete inconvenience. After not hearing from them that evening, after promising to call us back (all we got was an text message that didn’t make any sense), I called a manager at 9pm, and that is when he told me they were coming out at 8am. So they scheduled the installers for 8am without checking it that would work in our schedule. Who does this to customers, without checking their schedules?

We talked to managers, and said they reviewed the calls taped and they found no where that customer service reps had told us the Skyfort set would be 8-10 hours with 4-6 guys. Basically, we were told that they never said any of these things to us. They were very careful not to let us we misunderstood, but implied that we did or now we are lying.

I would like my money refunded for the entire installation, because we did ask how long, how many men, etc. Yet, their tapes magically don't have our conversations where we were given that information from their staff. Unfortunately for all the inconvenience and ruining our son's birthday surprise, all we got was a lot of "I understand" - which you know they don't.

So I am posting this story on everywhere, so that others will select another company to handle their installations. I am also going to approach Sam's Club about the service we received, so that they might decided to use a different company.

Regards, Nan

I was an independent contractor and accepted work from GCI from May, 2012 until April, 20132. Things did not meet my expectations based on the information provided when accepting the opportunity. I feel it is time to educate and warn others to the operations of GCI and for me to pursue and accept other opportunities. Be Warned all is not what it appears. Working with any organization involves a mutually beneficial relationship that requires the contractor performing to their potential and the company to foster a professional and ethical work experience. Unfortunately, that has not been my experience. I would like to stress that I did my best to acclimatize myself with the culture in the organization and make myself a superior team player, as I do for various companies and associates. The atmosphere created is of diversity and has been a less than professional work experience. I have sacrificed twelve months of my life and time into what I thought was a worth wild opportunity, but has proved to be insanity. The definition of Insanity being: “doing the same thing over and over again and expecting different results.”Albert Einstein. I have known this for a long while, but continued to buy into the hypothesis; if I do the right thing that with my integrity, perseverance and fortitude I could make a difference and prosper from this opportunity.

My area was to be Upstate, SC. In the 50 week period (350 Days) I have received a total of 44 assignments. I have covered a radius in excess of 240 miles with jobs up to 120 miles from my base location. The assigned area is supposed to be less than a 50 mile radius when you’re given information as a subcontractor with no compensation in mileage for less. If you go over that it is for =mileage one way in excess of 50 miles only. 60% of the work I accepted was not even in “my area”. There were regular trips in excess of 180 miles round trip, repairs for units that someone else checked, screwed up, didn’t complete or did not come with all the correct parts. One job, also being the furthest one away, had to be gone out to 3 times due to missing parts and in accurate information (Parts arriving). My misadventures with GCI have cost me money, other jobs and my time, with minimal compensation. With figuring the expense of diesel fuel, wear and tear on vehicle, additional tools purchased, additional man power, average time per assignment I have lost money this entire adventure.
The dispatch system “Venus”, this is the most creditable piece of information and service GCI has. Issue with Venus you have to check it daily, even when you’re only getting one job / assignment in a two to three week span. (Wasted Time), after 5 months and complaining it was finally told “ooh that’s a problem? Sorry, the system can e-mail you when you have work.” Why is the system not doing that automatically? Who thinks it is not a good idea to be notified automatically when work is available. Pure incompetence.
I have been sent on repair jobs (“You just need to Install the Cables, 20 minutes tops”) 54 miles one way to find out who ever the initial contractor was never even put the unit together, only two boxes were even opened out of approximately 16. Decided parts were missing that were not related to the structure only operation and I walk in to a 3 hour assembly of a complete Gold’s home gym and scheduled to be paid for a 30 minute repair (install Cables). This was an hour drive one way, so now I have a minimum of 5 hours invested in something that’s paying for a 30 minute repair. Secondly a second person is needed to help assembly due to size and awkwardness of unit. The customer is livid with the experience and is beyond upset, husband and wife. A Contractor should never walk into a situation such as this. (This is just the latest one). Oh and come to find out that the original contractor was paid for the three hour assembly and installation.

DFT’s, (District Field Trainers) what can I say. The most worthless individuals you could have to answer a question or supply any useful direction. Only one was any count, Mike Thompson. I was interviewed and hired by Mike Thompson who was shortly later promoted to a retention officer. I could depend on what I was told by Mr. Thompson if he said he would find out, take care of or fix something it was done. But he was quickly promoted to bigger and better things. With good reason he was excellent at what he does. In comes Luke Patterson, from the time Luke took over Upstate SC in July 2012 till November 16, 2012 I never heard from him. He didn’t call and introduce his self or reach out that if there were issues he was the point of contact. I did not have a telephone number or e-mail to contact him. When I finally made contact with Luke I was less than impressed with his incompetence. Luke has been asked for information via phone and e-mail and does not respond. Pay issues with assignments (posted as $0), who does work for $0, asked pay amount for assignment, no response or follow up over a 12 day period. When asked about remuneration again he has it removed from the dispatch board, canceled, given to another contractor, who knows... Jobs would be placed on my dispatch board I would schedule help based on availability of a helper (which is not compensated for, comes out of your own pocket) go back to schedule in Venus and it's gone. Logistics to coordinate with GCI have been a tribulation of there on. Luke seems to have issues, covering as a DFT from Mississippi to SC; this is too much for him regardless of the number of or lack of contractors in these areas. Secondly in three conversations I have had with him the most I hear from him is, “I’m the DFT”. I don’t know how or why he is in this position, probably seniority, he stayed on for 6 months, but he wears his “Title” like a chip on his shoulder. He may feel he is smarter than the contractors, better than the contractors or just more important, based on what I have seen none of these or a problem for him. But he is unorganized, unprofessional and lacks the integrity for “His Title”.
GCI has issues; there is a lack of support to the contractors that make GCI, causing a large turnover of contractors, without them there is no GCI. In a six month period there were three mergers / buyouts the truth may never be told, there were three contracts that had to be signed to remain on as contractors, none were eliminated just kept adding more. This further imprisons the contractors more on their rights and ability to perform assignments. GCI needs to fix their problems and they will grow and become more profitable by taking care and supporting their contractors instead of passing them off to the next investor or owner so as to grow. Getting on this hamster wheel is futile, cut your losses if you researched and found this, you have wasted enough time with this organization, unless you can afford to pay to work instead of get paid. If you accept the position do the math. I’m sure large area contractors with heavy volume do well and prosper while the rest are strangled to death.
There are some that will find this letter as complaining or whining and that’s your right. However if everyone is not aware of operations and practices of GCI and its representatives in all areas, which is easy in this style organization, you will be the next lamb led to slaughter.
If some of the statements or words here cause any offense or alarm to you, well that is how it is intended. I have composed this with all honesty.

Good Luck

We bought a warranty from Icon health and fitness for our elliptical with GoConfigure as the provider of the warranty service. This has been the WORST experience one can imagine. It has been over two months and we still do not have a working machine despite daily calls to 3 different companies: Icon, GoCongure and the actual technician. We have had the technician come twice and each time declare that he does not have the tight parts and more need to be ordered. He places an order and GoConfigure simply does not process it for several days and it takes many calls to get them to do it. Then once the parts arrive, GoCongigure claims that they cannot authroize the work unless Icon issues a new work order to them and they are dependent on Icon. Calling Icon leads to them saying that GoConfigure does not need a new work order. This goes back and forth and then requires escalation to resolve. Then you simply get a text message with a randomly chosen time when you are supposed to meet the technician who turns up and says that the parts are the wrong ones and you start the cycle again. THIS IS THE WORST CUSTOMER SERVICE I HAVE SEEN IN MY LIFE.

Go Configure is a very difficult company to work with. I paid them to assemble a playground set for my children. The rock wall fell off 2 days after installed. Bolts, screws, and pieces are falling off and not even screwed into the wood. I called the company and sent them pictures. They advisded me that they did a "horrible" job and would replace entire unit and reassemble. Two weeks later and many many phone calls, still no action. They keep saying they are going to fix it but have not even order new unit yet, 6 weeks since start and nothing. Only wanting what I paid for: a properly assemble Sky Fort swing set.

I have been waiting for Go Configure to get me a part number (so they can give me a price and order it) for a treadmill. This is the second part, the first part was the wrong one, that is the fault of mine, one of the serial numbers was transposed. No big deal, I thought, now it has been over 4 weeks since we first tried to get an RA# for the wrong part, and get the correct part ordered. Every time I contact Horizon Fitness...they tell me to contaact their customer service partner...Go Configure...I contact Go Configure and I sit on hold for 30 minutes, leave a message with no return call, or I email with no response...obviously I have tried them all to no avail...I am still waiting for them to get a part number just to order the part after 4 weeks! I think they need to revisit their staffing levels if they are that busy...I wish I could work like that AND get paid!