GM (SA)
reviews and complaints

First let me start by saying that me and my family have been life long customers of GM (UNTIL NOW). We own a 2019 GMC Sierra 1500 Elevation. At about 48,000 miles the passenger side ball joint came apart. Luckily we just crossed over a set of railroad tracks and was only going about 5mph when it broke. Due to the long wait time to get it into the service department and that there was no other real damage I opted to fix it myself. Then a couple of thousand miles later on Easter Sunday morning the exact same thing happened on the drivers side only this time we were traveling at about 55mph. We were very fortunate to keep it on the road but not without have extensive damage done to the suspension, tire, rim, and body. We are lucky we weren't killed. We were two hours from home so we spent our Easter Sunday trying to get it towed to the nearest GMC dealer while trying to get a ride home. The dealer contacted GM Monday morning to have it covered but, GM said it wasn't covered due to the fact it was just a few miles over the warranty. I truly thought GM would do what's right and take care of this issue. It is clear that the parts were defective. You can tell by looking at the ball joint that there was no grease in the joint. GM just shoved it under the rug. Even after it is repaired we wont feel safe driving it. So very disappointed in GM. Neither me nor my family will be purchasing any GM products any time soon.

If you really appreciated your customers, GM & OnStar should have come up with a better “fix” for the OnStar equipment in the GM products. While I have many, many more miles on both my GMC Terrain Denali and my Cadillac ATS, both are useless since they are both 2013 models. I shouldn’t have to use a phone app to get OnStar services. Having OnStar security in my vehicles was the MAJOR reason I picked a GM product. I spent a lot of good money on my two vehicles. With GM/OnStar failing to upgrade GM models prior to 2015, you have diminished the resale value of both of my vehicles. I would even be willing to pay some part of the upgrade just to have the program in my vehicles. Neither GM nor OnStar bothered to even ask GM owners their opinion regarding upgrading the 2G to 5G.

Needless to say, my next vehicle WILL NOT be a GM product. We have owned many GM products over the years. After this lack of loyalty to GM customers, no more.

Since you have my email address, please let me know when GM/OnStar can figure out how to make the vehicles built 2015 and before, OnStar ready again.

Sylvia Wilson

THE EMAIL IS WHAT I RECEIVED TODAY. I DOUBT YOU WILL DO NOTHING ABOUT THIS, BUT I AM SO FURIOUS OVER THE DISCONNECT OF ONSTAR IN MY GMC TERRAIN DENALI AND MY CADILLAC ATS.

From: GMC

Sent: Thursday, February 16, 2023 9:44 AM

To: [protected]@gmail.com

Subject: Sylvia, happy anniversary from everyone at GMC

Here's a refresh of useful resources for the year ahead.

Here's a refresh of useful resources for the year ahead.

Enroll in My GMC Rewards^ and start earning points today. ENROLL NOW

Congratulations on seven years with your Terrain.

We’re forever grateful that you chase your passions and triumphs

with one of our vehicles. As you set new goals and pursue new challenges

in this next year, just know that we are here for you whenever you need us.

From everyone at GMC, thank you.

















^ Must be 18 years or older. Points may be earned and redeemed only at participating GM entities, dealers or third-party retailers in the United States (excluding Puerto Rico, the U.S. Virgin Islands or Guam). Points are not earned on taxes, fees or body shop repair orders and expire 5 years from when points are earned. Some restrictions apply. Visit mygmcrewards.com to view program Terms & Conditions.

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I purchased a 2023 Sierra Denali in Dec 2022. Since that time I have been asking for an owner's manual from the dealership and thru GM on line reaching out to CEO Mary Barra several times. Her "executive team" recently reached out to me offering me a "voucher" for 100.00 limited to maintenance as described in the owner's manual... the manual I don't have! My vehicle is under warranty and I don't need maintenance...I need the owner's manual. I am now in the process of writing a letter which I will send certified mail to each Board Member asking them for help in getting a manual. Her "executive team representative" instructed me to "call on star" if a warning light came on my vehicle. You can't make this stuff up... that was my directive, "Call On Star."

I bought a GM PERFORMANCE [protected] SILVERADO 1500 COLD-AIR INTAKE (5.3L V8) model number PART NO. [protected]: 2019 Silverado with 5.3L V8 uninstalled from a person with the same Trail Boss as mine but sold the truck before installing the CAI. When I was installing the unit the 98mm outter diameter intake tube fell off the truck and a piece snapped off. I have reached out to my local Chevy dealer they were unable to locate a replacement. They called someone at GM and said the part cannot be replaced without buying a whole new KIT. Can someone please help me with this I will pay to replace the Tube that not an issue I just need a new or even used on

I have bought 4 new Chevy 5500s in the last 9 months and am constantly unable to find parts at any dealers in state. From filters to wheel seals just what comes to mind without going back through my problems. At first I couldn't find fuel filters for 30+ days so now I have 12 on hand with my money tied up. It seems to me that if you're going to sell these trucks you should make parts available to the dealers.

Request for repair/replacement:

I bought a brand new Chevrolet Utility 1.4 Sport bakkie from Bethlehem Auto Izuzu in 2015 (registration FSH 811 FS).

Dealing with Bethlehem Auto Izuzu is an unpleasant experience. I had honestly received average customer service from this branch since the day of purchase. The brand new bakkie had a yellow glue patch on the interior roof panel and I noticed the tonneau cover frame was missing screws/others were old and rusty. This was reported straight away and fixed at their convenience.

For the last 4 years I have also complained to the service department about my car's radio issues - to which they have not responded appropriately or came forward with a feasible solution to resolve the matter. Year after year (upon its upcoming 15 000km service), I am told that a radio software update has been done and that it should be working 100%. A few days after each service, the matter arises again and this has been an ongoing dispute between myself, the sales/service department who refuses to replace it with a new one after having tested it on several occasions (despite visual evidence and witness report submitted) - and the vehicle still being under warranty. The radio was sent away to Johannesburg in October 2019 for further investigation - however returned after 30 days doing exactly the same thing.

At first I noticed the volume of the sound system randomly rises/falls in odd cycles. It fades up and down, sometimes almost inaudible, other times way too loud. Adjusting the volume when it drops/rises just means the next "cycle" will be even more inaudible/ear splitting. It's happened consistently for the last 4 years. I'm not accidentally hitting the volume button when shifting gears. There's no other settings (that I can tell or see in the manual) that would affect my sound. The problem has been with playing CDs, the Radio and the Aux input jack, so it's all sound.

Secondly, when playing CDs or USB devices the radio "freezes" to point where even if the CD or USB is removed from the radio at that specific moment the song continues to "freeze/play and show the song name on the screen" at the volume setting (which is unchangeable even when the volume knob is being manually controlled or pressed to switch off or the ignition is then switched off and key removed for a complete restart). On several occasions this option did not work and could only be solved by driving to the nearest garage for assistance in disconnecting the battery which is really absurd... (not to mention traveling long distances at times and having to find the nearest "workshop" in remote places to fix this!)

This happens at random times (unable to record/proof every single happening whilst driving). Weeks can go past, sometimes there are daily intervals even passangers have witnessed the events. When this is explained to Bethlehem Auto, they drive the bakkie around the block and off cause finds no fault.

Another issue (which Bethlehem Auto) had finally figured out was the CD or USB setting which used to jump back to tuner (in the middle of a song). This was to be due to the "traffic announcement TA) setting which had now been deactivated.

All verbal and written correspondence re complaints were made at the branch and is on file. The 5 year warranty will expire in August 2020 and I do expect this issue to be resolved within the time frame. It is unacceptable that these complaints are so lightly received by the branch and that they have not taken responsibility or considered my consumer rights.

Many thanks.
Melisna Grobler
[protected]

After owning XT4 2019 Feb 2019 for a month, Cadillac discovered after rain or auto car wash the engine steams. This is there is a formal complaint lodged and it is still unresolved. So, we have to watch the weather and carefully wash this luxury car. This is the second Cadillac I have bought but our families have always owned them but it may be the last. We are loyal GM owners as well and we may need to reconsider this as well.

To whom it may concern

I took my chev utility 1.4 to Westvaal motors in Rustenburg after i heard that the cambelt was making a noise.
It was not broken as I drove my vehicle to westvaal motors Rustenburg . I spoke to the service manager and told him that the
cambelt made a noise he assured me that they will fix it. I got a call later that day whereby the lady told me that
the repairs to the bakkie will cost me R26000 to repair. She said that when they started the bakkie to take it to the
workshop it would not start. She told me that the head and the valves were bent. I told her I wanted to speak to the
workshop manager whereby he told me that they drove the bakkie to the workshop were they switched of the bakkie and on again whereby the cambelt broke. After he was told by me that the cambelt was making a noise.

Now i think that this is very unreasonable for them to want me to pay for their mechanics mistake. If this was a Professional trained mechanic he would have known that and should have been told by the workshop manager as I spoke directly to him and told him that the cambelt is noisy.

I have decided first to come to you to resolve this before i decide on further steps.

Please advise.

Registration Number : FJ06RP GP

Kind Regards

L R De Wet
L.G Information Systems
Cell : [protected]

17/11/2017.

Rudolph Du Plessis,

Good day, this morning I received a sms on my cellphone number - [protected] and I quote "GMSA! You have been Awarded with a Brand New Vw Polo Carin 2017, GM Promotions.Ref NO :-( GM112SA) Claim Office NO: [protected],
Thanks General Motors.

Sender Mr. Mark and number is +[protected]

I phone the number and a lady was talking to me and ask me to sms her my personal details so that they can deliver? To me this sound doggy.

I would like GMSA to look into this and if this is a scam most likely - the people doing this is using GMSA name.

I hope to hear from GMSA soon.

Regards,
Rudolph Du Plessis,
Managing Director,
CTRA
phone: [protected]

Bought vehicle in end 2015 after switching from brand Toyota to GM. Vehicle problem reported at first service of no power, smoking etc. Reeds workshop did not sort the matter. Took back still not sorted. Took vechile to Barloworld Kuilsrivier. They attend to matter but still same problem. Took back and asked them to change vacuum control. Not known if it was replace. Vechile problems worst then ever. Yesterday problem on steering pump niose. When checked i saw that bolts missing, v belts loose and no water in radiator. Barloworld closed doors and i can not take matter up with them. I am a fleet owner of Isuzu trucks, always had no problems and if there was it was sorted. My bakkies was Toyota, but due to poor service i have change to GM both business and private vehicles. I am not happy customer as this ussues causes business downtime as the problem does not get fixed and that due to poor technisians get worsen. Please sort it for me.

Have an opeal corsa and for the past 2 years its been givining me issues namely, service light keeps appearing, while driving my indicates goes on and off my cars lights goes on and off, the speedometer is sitting at 60 while not even driving. The car losses power and then its fine again.

This car was serviced by imperial gm germiston all the time and every time they say they can't find the fault. After many attempts to get my car fixed nothing happen.In feb 2017 my car went for a service still no results on this issues a week later my car is gone worst. My husband contact them and they took the car back to check again. Only to be told by rob bone today that the fault is my radio and tracker device that has been installed years ago with no issue.

As i'm writing this my car is still at imperial this is a lame excuse can someone figure out what is wrong with my car as this is my only means of transport and my income to feed my family. Truly this not the way imperial gm should threat the customers.