Menu
Google Customer Service Phone, Email, Contacts

Google
reviews & complaints

www.google.com
www.google.com

Learn how the rating is calculated

4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Google has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Google. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Google reviews & complaints 1496

Filter reviews by rating
5
7263 reviews
4
1 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Google reviews & complaints

ComplaintsBoard
K
3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google google search bar image

I am writing to complain about your choice of image which appeared today on the google search bar as it horrifies and offends me. It is of a muslim man called Talal who is wearing the Saudi Arabian dress code. Saudi Arabia is an oppressive regime who imprisons, tortures and kills people unjustly. IS which has murdered thousands of men, women, children and babies was born out of the Sunni faith which Saudi stands by. In addition I don't relate to an image which has nothing to do with my Western culture and a person who was not part of it. If the image is not removed immediately, I will be launching a lifelong campaign in protest. This will include contacting traditional media, Western governments, CEOs etc.
Please submit my email to the appropriate department.

Read full review of Google
Hide full review
ComplaintsBoard
E
2:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google all

Un-Lawful invasion of privacy, criminal trespass, piracy, common law copy-write violations, non-discloser, fraud, fraud of transference, criminal conspiracy, conspiracy against rights, misprision of treason, misprision of felony, violation of organic laws of the United States of America (Major); criminal collusion, coercion, censorship, unconscionable unenforceable "contracts" based purely on assumption, electronic eavesdropping, conspiracy to deprive of life liberty and property, subversion and espionage against the Law of The Land and its living inhabitants upon land; failure refusal to pay dividends to account holders your [censored]ing going down the old Irish way you [censored]ing scum

Read full review of Google
Hide full review
ComplaintsBoard
S
10:40 am EDT

Google unexplained charges on my card

I have 2 charges on my card that I did not approve one for 16.99 on 7/28/18 and one for 14.99 on 7/30/18. Both charges cost me a $32.00 Overdraft fee with my bank so I am asking for a full refund of the $95.98 that is 31.98 for the charges and $64.00 for my overdraft fees.
GOOGLE*GUMI INC|G.CO HELPPAY#|CA
Transaction ID- 7R316480H6578523U

009312, GOOGLE *gumi I, Mountain View, CA, US
Transaction ID- 3HR00505001601548

I tried to call the customer service numbers with no luck. Plz respond asasp my number is [protected]

Read full review of Google
Hide full review
ComplaintsBoard
M
6:19 pm EDT

Google Unauthorized credit card charges

Hi, I am a concerned, upset parent where I got surprised with a $122.66 in deductions. Yes, my son asked me to buy some stuff for his game, but he said he did not get them all and I noticed that some required pin and some did not so I do know some kids are unaware of things they press and the card on file gets automatically deducted without anyone realizing it. My other friend got deducted several hundreds before realizing. I am upset how it's sooooo easy for google to charge a card without kids/parents knowing just because it is on file. And how you think you are playing the game but actually buying stuff to make the game keep going. I am politely asking for at least half the money back due to deception. I already cancelled the card as it took me to insufficient funds and could not add more to the card and did not want to have another surprising letter. I did not make this a fraud case with the bank cause I do know my son asked me for some but definitely not $122 worth. Thus, I hope to hear back from you in a timely manner. Thank you!
Please mail me refund check to Melyssa Char, PO Box 7235, Hilo, HI 96720
[protected]@cschi.com

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
M
3:23 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Google - unauthorized - credit card charges

Hi, I'm Mahesh Chandra, I would like to give a serious complaint regarding the charges done by g.co/helppay# My card has been charged with Rs.470/- almost more than 10 times. Date Of the incident: 23/07/2018 Please, take this complaint seriously and help us in getting the amount refund as soon as possible. Here are the details of charges: Thank you for...

Read full review of Google and 8 comments
ComplaintsBoard
S
12:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google google play website

On the google play website, there is no longer an option to delete previously installed apps. Every app I have ever downloaded, on devices I no longer have, are still listed as installed. Because of this, I can not download those apps to new devices. Fix this please! Please re-add the option to uninstall apps from the google play website, and also add the option to disconnect previous devices (computers included).

Read full review of Google and 1 comment
Hide full review
1 comment
Add a comment
O
O
Omeomya
, CA
Jul 22, 2018 12:56 pm EDT

You do realize you can reinstall apps that have been installed and deleted before, right? You can have multiple instances of the same app running on a variety of devices as well .

ComplaintsBoard
M
7:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized withdrawals from my bank account.

In the past few days there have been numerous withdrawals from my account, most for $1.99, but the latest for much more. These are all fraudulent. Please, refund all my money. I need it . Google has taken money on multiple times from my account, on July 12 and again on July 18. I spent or received nothing on those days. Simple as that. Your company has stolen my money. Fraud has been committed. Return my money. Simple, easy.

Read full review of Google
Hide full review
ComplaintsBoard
S
5:07 pm EDT

Google google listing

I have received numerous calls regarding our Google Business Listing. The automated system says to either press 2 or 9 to be removed from the list. I have pressed 2 and 9 numerous times and I am still getting calls. This is VERY disrupting to our business. I received another call today 7/17/2018 at about 2:55pm. The automated system said to press 1 to confirm our Google Listing. I pressed 1 and the jerk on the phone asked if I was the owner. I said no, the system did not say I needed to be the owner. I informed him that I get about 30 calls a week and it's very disruptive. He said he didn't know why I was getting the calls. Well, stupid, you are calling the business and it's my job to answer the phone. No, I did not call him stupid, I was just thinking it. Then he asked for the owners cell number. I said no, he does not want to be called. I then informed the jerk that I have requested to be removed from the list and I still receive calls. I asked how do we get removed from the list. He actually sighed, mumbled something then said he was Billy Bynum. I asked again, how do we get removed from the list and he said byyyyeee and hung up on me! This is why I have been referring to him as the jerk! HORRIBLE ATTITUDE! I have pressed the button to be removed more times than I can count! THIS IS HARASSMENT! I expected more from Google! Shame on you!

Read full review of Google
Hide full review
ComplaintsBoard
K
10:04 am EDT

Google online trivia crack game

Jul 17, 2018 GOOGLE *Etermax POS g.co/helppay# CA US 130052 -4.99
Jul 17, 2018 GOOGLE *ETERMAX POS MOUNTAIN VIEW CA US 015849 -0.99
Jul 17, 2018 GOOGLE *ETERMAX POS MOUNTAIN VIEW CA US 985662 -4.99

I was billed for these three transactions and never received the 11, 000 coins for the internet game "Trivia Crack". Please advise ASAP! I have always played this game and had no problem with an immediate receipt. I need help getting in touch with the right people to resolve this. Is it Google Play? It is infuriating Thank you

Read full review of Google
Hide full review
ComplaintsBoard
P
2:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google I have 11 unauthorized charges on my account from this site

I need to know what the process is in getting these unauthorized charges removed from my account. My account is now in the negative over these charges. There are 11 charges each one in the amount of 2.99, 9.99, 4
99 etc. I need these charges removed from my account as soon as possible. Please help All of these charges occurred in the last couple of days.

Read full review of Google
Hide full review
ComplaintsBoard
C
10:51 am EDT

Google transmission warranty from o'reilly's auto parts

Gotta love companies that don't stand behind warranties. Bought a trans for my explorer thru O'reilly auto parts. hubby installed it FAILED a month later. Power Torque refused to pay for the new one to be installed because it wasn't installed in a license shop. (Hubbies been a Mechanic for over 40 yrs and works for a shop) Power Torques answer wasThe claim on this Transmission was denied. There are no failures thus no labor claim can be filed. That time O'reilly's paid about 300 of the 700 it cost to install it. Then a little over 35, 000 miles it fails again. But we were told by the rep at Power Torque because the licensed shop we used didn't charge tax on the labor they wouldn't cover it. Returned that trans to O'Reillys and had a different trans put in. When being contacted about this trans this is the answer on the second one... Doesn't matter that the 4th gear was gone and I couldn't drive over 30 miles an hour...

Subject
faulty trans

Response By Email (Sergio) (07/06/2018 08:11 AM)
Cindy,

The claim on this Transmission was denied. There are no failures thus no labor claim can be filed.

Sincerely,

O'Reilly Auto
Customer Satisfaction Dept.
Supervisor
Sergio Castellon
[protected]

Just checked O'Reilly's BBB rating...They have a D rating and this is what they had to say about them

Additional Information
BBB Files indicate that this business has a pattern of complaints concerning guarantee or warranty issues. The BBB sent this company three "Pattern of Complaint" letters to them requesting an explanation for these issues and what plans they intend to take to eliminate the pattern in the future. This company failed to respond to any of the letters sent.

Read full review of Google
Hide full review
ComplaintsBoard
P
12:16 pm EDT

Google google/helppay

There been 8 unauth c/c withdraws from my acct #9051 #1-1600 amph g.co/helppay ca on 06/08/18 — [protected] $40.00 #2 on 06/11/18 — [protected] google zy on 06/13/18 — [protected] w/d 1015 $20.00 0n 06/15/18/d/c 0100 [protected] google zy $2.99 there was a $8.00 service charge on 06/05/18 d/c 0100 [protected] $2.99 on 06/07/18 pos deb 1333 google zyn [protected] $11.07 on06/08/18 deb crd 0100 [protected] google zy $2.99 I didn't auth these tranactions please reinbur my acct I am closing my acct because of this and the bank isn't happy please refund my acct before I close on 07/3/18 thank you [protected]@gmail.com 813/504/9811 my #

Read full review of Google
Hide full review
ComplaintsBoard
D
10:45 pm EDT

Google google cheetah

Within the last week goole cheetah has taken 21.00 to 22.00 dollars off of my walmart visa debit card. For what transactions I have no ideal. I have to destroy me card for their purposes. I really don't think that is fair. On june 26, 2018 cheetah has taken 22.00 for what I can't imagine also last week it took 0.99 cents again and I did not know it took.99 cents. So that is why I am writing this statement to you! Thanks for reading..

Read full review of Google
Hide full review
ComplaintsBoard
L
5:37 pm EDT

Google mlb tap sports 2018

On June 25th 2018 I was participating in a walk-off event in the game my phone kept going black when I was playing in the second round late in the second round of the game I repeat it to play late in the second round and the screen turn black on me again so I proceeded to reset my phone i played again and it happened again so I proceeded to uninstall the game and then I reinstalled it and tried to log in now I'm locked out of the game can you help me with this please and thank you

(Club Name)
(Release Date)

(Team Name)
(ImmortalGuru)

(Email)
([protected]@gmail.com)

(Password)
([protected])

Read full review of Google
Hide full review
ComplaintsBoard
A
11:44 am EDT

Google unwanted human soliciting

I am getting hundreds of email from girls wanting one night stands, solicitation with links to nude pictures of themselves. I tried blocking them but they still get through. Every time I block them they come back asking why I block them. There got to be a way of stopping them.

My emails are python.[protected]@gmail.com and [protected]@gmail.com.

I do not ever go to adult sites or similar, please help.

Alain Tebo

Read full review of Google
Hide full review
ComplaintsBoard
L
2:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized credit card charges

I bought my grandson a game for his phone on June 18. My credit card was charged $9.99, which is fine. BUT I saw 3 other charges--$4.99, $2.99, and $2.99. These are fraudulent charges! I did NOT agree to those 3 charges, and want them refunded to my Visa card. Thank you,

Linda Gaines
3337 Rozelle Creek Road
Chillicothe, Ohio 45601
[protected]@yahoo.com
[protected]

Read full review of Google
Hide full review
ComplaintsBoard
B
12:59 pm EDT

Google google konami

An amount of INR.2299.00 debited from my account today. I didn't make any purchase from google or google play store today or before.

I got the SMS today evening like... for a purchase worth Rs.2299.00 on POS [protected] at GOOGLE*KONAMI txn#

I don't make any authorization to anyone to debit the above-said amount.

I need to get my money back. kindly refund my money immediately.

Read full review of Google
Hide full review
ComplaintsBoard
R
12:37 pm EDT

Google unauthorized credit card charge

Unknown reason on June 10, 2018 for charges of $1.00 from my Discover Card. This happen 4 times

GOOGLE *SERVICES
Jun 10, 2018-$1.00
Merchant Contact Information
1600 Amphitheatre Pkwy, g.co/payhelp#, CA 94043

Additional Information
Transaction Details
Transaction Date SUN, 06/10/2018
Transaction Status PENDING
Merchant Category PROCESSING
I like a refund to my Discover Card
Ron Robbins
MY email is [protected]@gmail.com

Read full review of Google
Hide full review
ComplaintsBoard
S
4:46 pm EDT

Google usvitalrecords.org pennsylvania birth certificate order form

Unethical behavior This company Promises and Guarantees to deliver a good useable certified Pa. Birth Certificate for an inflated price. It requires very personal information ss numbers, birthdates, mother and father information. They have Phone number listed that is never answered. [protected]. They promise not to take money from a credit card until the Birth Certificates are processed they took money from my credit card for $269.61 the cost of 3 Birth Certificates at $89.87 a piece. Never provided the Birth Certificates or a refund. I had to get a new credit card do to the fact that my Credit Card provider thinks they have compromised my card. I am following up to find out if they are trying to use My ss number and those of my 2 daughters to obtain any thing improper.

Read full review of Google
Hide full review
ComplaintsBoard
W
2:37 am EDT

Google constantly having to redo sign in to post

Just look up my email; and see how many damned times I have had to redo signup been refused etc. I am sick of it. wooly [protected]@gmail.com. I sign in, , , get your suggested password..OK..works for awhile then OOPS..Are you discouraging me ? I will go away as I detest having to repeat things over and over. Just give me one damned password and stop this ! v Ok again you have blocked me even from complaining...I shall proceed. See ya in congressional hearing ? I have jumped through your hoops. Now fix it
I will not check my spelling you arrogant s.

Read full review of Google
Hide full review

Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

How to file a complaint about Google?

Here is a guide on how to file a complaint against Google on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Google customer service

Phone numbers

+1 (650) 330-0100 +1 (650) 623-4000 More phone numbers

Website

www.google.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Google?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Google Customer Service. Initial Google complaints should be directed to their team directly. You can find contact details for Google above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Google. Discuss the issues you have had with Google and work with their customer service team to find a resolution.