[Resolved] Glocell / over billing

South Africa

I have sent numerous mails to customer care regarding the over billing of data since they took over my contract from Autopage, no customer care. I have 600 MB included in my contract, if I add all the data used on the bill, it gets to 380 MB, why am I being charged R300 extra if I haven't even used my available data. And customer does not reply to any of my mails.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • GloCell Customer Care's Response, Sep 22, 2017

    Dearest Mrs De Bruin Cronje, Thank you kindly for reaching out to Glocell. We will have one of our support consultants to be in contact with you soonest to assist. Kind Regards Pam Henry 0841234

Sep 19, 2017

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