Cell C
reviews and complaints

Hi,
My name is rajeev bhaghan, I took a cell phone contract with glocell.
With the contract the terms included getting a 4 nights msc boat cruise for 4 people. Did receive a unique code to confirm. (Unique code: 977648). Tried numerous times to call for processing the claim, spending over 45minutes each time making calls, not winning until now.
Also been calling them notifying that they not debiting any instalments in my account.

My contact number: [protected]
Email: [protected]@gmail.com

My recent visit to bank for a loan application revealed that I have been blacklisted by cell c. I had never dealt with cell c nor did I intend to at any time. This is second time this has happened in a matter of two years & the fear of getting this rectified is a nightmare considering what I had been through the first time. I have already contacted the cell c legal on 06/012017 but to date there has been no response. This is now affected my credit ratings & the this matter needs to be urgently addressed asap.

Let's let's start from the top in march 2016i wanted to take up
The promotion of the msc cruise. I applied for a glocell contract a R99 x24 month wifi router I was advised by a Jacqline Blatt that my credit score was to low and I did not quilify.

I could not understand how that was possible but I left it.

In June month I was in the Internet and the msc cruise advert popped up and I applied again and was help by a gentle man and he told me I was approved for a P8 for R299 per month and that someone will contact me with regards to the Delivery details 2weeks or so passed I followed up and a Sharmiela Beseky She tried to help me but she was also no help. She refered me to a glocell store

Contacted store they had some on my details and helped me further in the end I was approved and got my contract and link was send to claim my cruise I registered and all was well.

I noticed my payments was not going off I called in multiple times to enquire and was assisted on 1 November and money was deducted R1500 I advised them that my banking details are incorrect and I was told it will be updated en enable my debit order to go off and I was told my account will be e mailed to me never received 1 statement until today were i actually spoke to someone that can help me. We also determined that my banking details was still incorrect aswell my e mail address, home address and surname no wonder the payments did not pull through and I was not getting my statement.

Today I was also told my msc booking was cancelled by glocell and no one informed me due to my account not being up so date. So tell me how is it my fault my details was incorrect and that if I was the only one in contact with glocell to rectify glocell's error I made a direct payment into glocell 's account today to get my account sorted.
Someone need to contac me urgent as I can lot leave it like this I get penilised as the customer that tried to correct glocell 's mistakes how does this work

And another thing ;first my credit score was to low to approve R99 contract but was sufficient to approve a R299 contact makes no sense seeing that it's 3 times more please explain this aswell

Last year I decided to take up a Cell C Buy out contract as I had endless drama with my previous service provider. The service I received was outstanding and everything was smooth sailing. I then moved abroad, but before I did I contacted Cell C, informed them I wished to continue with my contract however my mom would make use of it and I would continue to make payments every month. I was told this is possible and I would need to pay a fee to port her number to the contract ( she has a Cell C Prepaid sim), this I agreed to.
I went to Cell C Hemingways and provided them with all the necessary documents, they then informed me they would port my moms Prepaid Cell C Number to the contract and take my number off and note it as a prepaid number. I asked If I needed to give my sim to my mom and they said no, this was not necessary.

I have been abroad since September and from September to date my mom has not received a single benefit. I contacted Cell C via Social media, informed them of the situation, after investigation they asked me to please send through my prepaid number and the number on my SIM card as well as my moms number and her Sim number. It is then found that Cell C Hemingways allocated my moms number to my sim card. The person I dealt with via social media was rude, accused me of making an error etc/ All I want is for Cell C to rectify their mistake, since a SIM swop will now be required again I just want them to pay for this and compensate for 5 months of benefits not received. I cannot understand why this is so difficult to comprehend and why it is so difficult o understand that an individual at one of your stores made a mistake. I had great service form Cell C and now I just want to close this contact and not have any dealings with you at all. I am so angry and so annoyed, I send home every months to make sure that the funds are available for my debit orders, but why should I continue to pay for a service that is not being provided due to negligence and due to the fact that Cell C are not taking responsibility?

Good day 

I signed up for a Glocell data contract last year after I was promised by them that I would be guaranteed a free cruise with MSC. I registered for the cruise and submitted documentation timeously.

The final booking forms were sent on 16 November 2016 and I received a confirmation email that the documents were received and that I will receive feedback within 10 days. It has been almost 2 months and I have not received any feedback or cruise voucher.

I have received no joy from the TLC campaign line or Glocell contact centre. Each department has shifted the blame and keeps transferring me. These phone have resulted in me being put on hold for up to half an hour at a time, but no resolution. Since January 3rd, I have called over 12 times to no avail. I did manage to get hold of the receptionist of the marketing department; who took down my details and passed on the information to Sheila.

As usual, I have not received a response. This is either a sign of pure incompetence or arrogance. I had promised this holiday to my wife and child and feel that I have been robbed. I would never have joined Glocell if I was not promised the Cruise. The cruise was due to take place in January 2017.

The service from Glocell since joining last year has been pathetic. I even called their support department last year to ask that my data plan be capped at R299 per month. The agent said that it was done...then in December I received a bill for R1412.

I have given up and need help. I am sure that I am not the only customer that has been through this.

There is no support from the campaign line. They act as if they have no idea as to what is happening. I have spent large amounts on cell phone bills being kept on hold for up to 30 minutes on several occasions, yet not making any progress.

My ID number is :[protected]
Cell: [protected](glocell sim)
Unique cruise code: 982485

Glocell needs to deliver on their promises and stop treating consumers in such an arrogant and disgraceful manner.

I am disgusted.

Akash Ajodapersad 
[protected]
[protected]
[protected]@vodamail.co.za 
akash.[protected]@sanofi.com 

I got an upgrade iPhone 6 the phone was fine for few weeks then after that in October the phone started malfunctioning I reported this to cell c then I took the phone to a cell c shop for it to be sent to their repairs department the phone heats up when locked it switches on and give options to switch off, when unlocking the phone it takes pictures

I am extremely dissatisfied with the service received from glo cell. I requested that they changes my contract to a pay as you go ( [protected])and that one of the other number [protected]) be terminated. I never receive any statements from them. They do not answer their phones.

They are incompetent and costing me a lot of money

Glo Cell is the worst company I have ever dealt with. They can't do simple tasks like change your contract to a prepaid and keep your number or any other requests.

I have been struggling to cancel two of my contracts from the 16th of September 2016. I called to request the cancellations, all went well and they informed me that the 16th of October it will be canceled. On the 2nd of November I still got billed for the contracts that was canceled. I called Cell C cancellations department a person called Deliso inform me that they cannot cancel the contract as I upgraded the 13th of October 2016. I immediately told them that this is not correct and it must be a mistake. I was told that they will investigate. I sent an affidavit and make certified copy of my ID and then send it to customer service. I did so on the 7th of November 2016. Cell C IS INCAPABLE TO CANCEL CONTRACTS. I called again and again, Each time I'm passed from one department to another, and another problem comes up to solve.I have paid now full settlement to CANCEL ALL MY CONTRACTS with Cell C and still debit orders just keep going off my account.

I just want to inform Cell C that they have lost my family as customers.
I know I stopped using Cell C about 10 or more years ago due to poor service. However, My mother has been a loyal Cell C customer for many years, I couldn't even tell you how long. However, I can not express my frustrations enough to Cell C. Literally every time we go to a Cell C store, whether it be for an upgrade; new contract; etc. there is always an issue and the staff are rude and disrespectful.
We went for an upgrade on 27 December 2016, there was some issue with "Judgments" on the account, but got approved for a better upgrade. That is all good and well, however, "Judgments" refer to a court order that is currently out on a person and we have none! This fall back to years ago when my mom was under debt review, which was sorted out. So the fact that you cause issues with long forgotten problems is ridiculous to say the least, and if you do your credit checks correctly you should see how people have turned around. Nevertheless, as previously stated, my mother has been a customer for years. You should be able to look back at payment records, etc and know she makes the payments - on time, all the time.
Now please explain, how we get approved for an upgrade of a certain amount on 2016-12-27 and get the call on 2016-12-28 that the phones are ready for collection only to go all the way to Cell C and find out the upgrade has now only been approved for R300. How, please tell me how? First off, could the woman that phoned about the phones we were intended to get, not phone back and inform us off this issue? Second, how in the world does the upgrade amount fall down to R300 when we already pay much more than this?.
I am sorry Cell C but you have disappointed us time and time again, we are no longer customers of yours, I refuse to give my money away to a company that does not appreciate the loyalty of their customers. So I think you need to re-evaluate your system and staff issues because I also refuse to have my mother and myself disrespected like we have been.

i took an I phone 6 with Cell C and the phone that they deliver was not working i took the phone back and asked for cancellation of a contract on the 17 October 2016 i called them to pick up the phone since it was not working, same day i asked them to cancel the contract, as i was asked to get the new phone.22 October 2016 i spoke to jabulane from the call center REF NUMBER [protected] to check if they have made the cancellation of contract, it was not done asked them to do it, was promised it will be done, 29 debit order from CELL C went through my account called CELL C for the refund as i do not have any contract with them and i spoke to QUEEN MBOKO REF NUMBER [protected] and she told me i will be refunded and the contract will be cancelled but my account was debited again on the 23 December 2016 :(bad. went to reverse the amount and 28 December they debited my account with double amount. m pissed off with CELL C i do not like it coz now it affects my ITC as my account will be on a negative cash flow because of the.

peter please help sort this out thanks.

I took out a contract with Glocell when they had promotion in May advertising to get a cruise when you take out a 24 month contract with them .I registered for my cruise before the cut off date and then phoned TLC November.They then told me i need to send my booking to them with our id numbers and date which I would like to book which i indicated for 13-15 jan 2017 before the end of November 2016. I got an automatic email response saying that the booking will take 10 days to process. After that I heard nothing and started following up numerous times with phone calls and times with no feedback.After another attempt i got hold of a Gocell customer agent Tiro today and explained to him the situation he simply said he cant see me on the list and will phone me back by Cob today which he didnt. Im extremy dissapointed by the non existant customer service and would not have taken out this contract if i knew it will end up to this.

Hi,

I have completed all the necessary documentation within the time frame that I was meant to in order to qualify for the "free " MSC cruise.
After endless unanswered telephone calls I did receive my voucher from Glocell on the 22 December, I tried calling MSC the same day and was told that I should be making the booking with TLC Marketing, this is the company that is managing the promotion.
As usual there was no answer from TLC although I did manage to get through to them today and was told that MSC is making the bookings.
So when I called MSC, I was asked if I am aware that the voucher is only for R 8000 and I will have to pay the difference. So that left me quite confused as that was not what was advertised. Can Glocell do this to their
customers ? This is false advertising!

My name is prashanth maharaj. My unique code is 376238. I have sent through all the necessary documentation for the msc promotional cruise. I have tried numerous times to contact tlc rewards with no luck. i have not yet received any confirmation or correspondence with my booking confirmation dates. This is very bad service from glocell and i wont recommend anyone to take any contracts with your'll, if this is how glocell treats their customers. I want to be contacted urgently for this matter to be resolved.

contact number: [protected]

I am very dissatisfied with Cell C's service (or rather lack thereof). After receiving a call from one of their representatives some weeks ago (mid November), and agreeing over the phone to purchasing a cellphone contract, the phone stopped work after just a week of using it. After scheduling THREE collection requests for the phone to be taken in for repairs, the driver eventually came to collect (no date left on collection form but it was earlier this month) while I was absent (because I did not receive a call as I'd been told I would) - and he ended up taking my cellphone AND my SIM card, which was supposed to be left in my possession. (I had taken it out of the cellphone, thus indicating that it should not accompany the device). I have now had to cancel my Cell C cellphone number so as to avoid the risk of having my benefits used up by someone else, leaving me in a less than ideal situation.

Moreover, I have just got off the phone with a Cell C Customer Care representative (26 December 2016), who tells me that I should have been offered the option of receiving an interim cellphone so that I could still make use of my benefits whilst my l phone undergoes repairs. I have not received ANY correspondence whatsoever from your repairs department and have no idea when I will be getting my cellphone back. As you can imagine, this is a huge inconvenience for me. Anyhow, I was told that I would still need to pay the full monthly contract amount - even though I haven't been able to use my cellphone OR my SIM card. Unacceptable!

As a new customer, I expect that action be taken in this regard in order to rectify this situation ASAP. II am very dissatisfied with Cell C's service (or rather lack thereof). After receiving a call from one of their representatives some weeks ago (, and agreeing over the phone to purchasing a cellphone contract, the phone stopped work after just a week of using it. After scheduling THREE collection requests for the phone to be taken in for repairs, the driver eventually came to collect while I was absent (because I did not receive a call as I'd been told I would) - and he ended up taking my cellphone AND my SIM card, which was supposed to be left in my possession. (I had taken it out of the cellphone, thus indicating that it should not accompany the device). I have now had to cancel my Cell C cellphone number so as to avoid the risk of having my benefits used up by someone else, leaving me in a less than ideal situation.

Moreover, I have just got off the phone with a Cell C Customer Care representative (26 December 2016), who tells me that I should have been offered the option of receiving an interim cellphone so that I could still make use of my benefits whilst my l phone undergoes repairs. I have not received ANY correspondence whatsoever from your repairs department and have no idea when I will be getting my cellphone back. As you can imagine, this is a huge inconvenience for me. Anyhow, I was told that I would still need to pay the full monthly contract amount - even though I haven't been able to use my cellphone OR my SIM card. Unacceptable!

As a new customer, I expect that action be taken in this regard in order to rectify this situation ASAP. I expect only to be billed for that which I have used up until the date of collection, and not a cent more, as this is a problem on Cell C's side, not on mine.

Good day CellC,
24 December 2016
For R7.50 we the users are supposed to receive 2GB worth of FREE whatsapp use for a month.

I have a Samsung GT-S5310.
My no : [protected]
Jerry Paice
Why is it then that monies are subtracted from my balance in small amounts ?
I often check my balance before and after using whatsapp.
I have noticed that 5c, 10c etc being subtracted from my balance.
Also larger amounts (ie R10 gone).
This is not acceptable, and I will be complaing about CellC on Hello Peter soon.
This morning I switched off my Mobile Data setting.
About 15 minutes ago (about 14.15, date 24 Dec 2016) I checked my balance – it was R4.68.
I then switched on Mobile Data to check for any whatsapp messages.
I received no messages, and sent none.
I immediately switched off Mobile Data, and checked the balance again.
The balance was R4.43 – thus 25c gone for no reason.
Please explain why.
Also – a couple of days ago – about 21 Dec – I loaded R10 on my phone.
I then went onto whatsapp, there was a message that directed me to a website.
After going onto that website with my phone, I checked my balance and it was ZERO.
WHY ?
I have surely not used up my 2GB free service ?
As I have said – this is unacceptable for a supposedly FREE service (for R7.50 pm).
I am hereby formally requesting an explanation from you, which I will study, and qouting it on Hello Peter.
Thank you.
Jerry Paice.
[protected]

I want my refund. Not prepared to wait 7 working days. What is going to happen to the interest you going to earn on my money in your account? How many thousands of people you do this to? Nice innovative way to make extra cash at the expense of the ordinary man in the street. As a company you should be ashamed of yourself. Definitely not dealing with you again, forever. Nor will anymore I know. My humanity will not allow me to let this slip. No one should go through what I'm being put through.

Just been screwd by Cell C. My debit date is on 31. I am not in arrears. They rana naedos on my account without my consent, for an amount higher than my contract amount. I need a refund which they say will take 7 working days. I am saying #### them. Reverse my debit order then and take your debit on the correct date which will eliminate this problem. The extras they took is meant for another debit that must go off my account. They messing up peoples lives and they don't give a ####. Very inefficient. Can't wait for this #### contract to end. People beware. Don't get screwd like I am being screwd. Rather use a dependable and reputable service provider who knows what customer service is. Go to the other 2 guys on the block. They are way more experienced and knows how to treat customers.

Good day

I have been a customer of Cell C for approx. 9 months now and every single encounter I have had with them has been a painful one.

Attached you will find my initial complaint that was not dealt with or addressed to date.

My cell phone was stolen/lost on the night of the 10 December, I called through to the customer care on Sunday morning and asked to block my phone, I was on holiday in Durban at the time. I spoke to Andile Ngcobo.
After an hour or so, I realised all my lines (3 of them) were blocked. I called back to the customer care and spoke to Smangaliso, who was not apologetic or helpful at all.
She then directed me to a store to get a form to un-blacklist my line that I never asked to be blocked in the first place.

I get to the store and was then told I need to go the police station and bring the form back to them.

I was told by Smangaliso that once they receive everything the line will be opened within 4 hours- this was Monday the 12 December. Nothing of the sort happened.

On Tuesday I call back and was told that the ITC number is incorrect, so I was like how is this possible as it was the only number I was given, so if it’s wrong its obviously the call centre and not my mistake. And was no one going to follow up or anything?

In this conversation I spoke to Monty and she was the only helpful person I spoke to, she rectified all the stuff on her side and gave me the correct details. I was then advised it would take 48 hours to clear up. After numerous further frustrating phone calls to the call centre about the same issue and no one could give me answers. I made another call on Friday 16 December and spoke to SIbusiso who also could not understand what the problem was and that it should have been sorted out sooner than that, but said that it should be sorted out within the day and after a few hours to call back if this is not the case.
The problem was eventually rectified on Friday the 16 December, after I called back and spoke to Njabulo who had lifted the call barring from the line.

I suffer from high blood pressure and I was so unbelievably stressed after my cell phone was stolen/ lost and then I had to deal with the people who have no idea what they doing and block all my lines, while on holiday.
Then the stress of going back and forth from the police station to the store, then calling the call centre. Saying that I was irate is putting it mildly.

My account is always paid in a timely fashion and yet the service that I receive from this network is pathetic.

Further to this, I get a sms notification this morning that my account is being debited for R5526.83. Only to discover that I am being charged out of bundle data rates for a modem I purchased on the 13 November form Greenstone Cell C.
I was clearly told by the consultant that once the data is finished I cannot recharge and will have to wait for the next month which is exactly what I wanted and this was for R129 p/m for 4 gigs. Only to be told this morning that I need to pay an amount of R1979.92- unacceptable and untrue.

I called the call centre and spoke to Manapi and I told her this isn’t what I was sold or told, she advised me to go back to the store where the purchase was made. When I get to the store no one could give me answer, but the consultant did not deny telling me the above.
I will therefore not be paying the additional R1643.62. It was not what I asked for, or was sold, and this is no fault of mine.

I am noticing a trend with the Cell C, the customer service is disgusting and consultants are not entirely sure about what they can or cannot do or should and should not do.

There needs to be a way that we can rectify this or for me to be compensated in some away. I had to take time off work to go to the store this morning, go to the police for the last incidents and it’s unfair.
My health has taken a toll and this whole situation is frustrating and exhausting!

I would like someone who can give me answers or tell me how we can fix all of the above to give me call.

Thank you.

Hi.

I have been a Cell C customer for over 8-10 years.
My recent contract was due for an upgrade but the call centre screwed up a promotion that cell ce was offering to customers that didn't want to renew their contract.
A refund of +/-R200 was then due to me as Cell C charged me fees upon a cancellation of my month to month contract. This case was opened in Oct2016. To date no refund was processed to my bank account considering that i did get a call in Nov2016 for confirmation of banking details.
I called in 21/12/2016 to enquire as to why this refund was never done, only for me to funds was allocated to my contract...go figure as my contract is closed.
i wonder how many other clients are due refunds but Cell C is allocating it to their CLOSED contract accounts...or are they being properly audited
furthermore the call centre agent could not provide me reference number as her "PC had to shut down"...the Team leader on duty advised the CC agent to tell me that a new case of refund will be opened 21/12/2016.

Hi.

[protected]. I lost my phone and completed claim forms to get an ITC Number. to this date I have not heard anything from GloCell despite numerous times I phoned. At some stage the phone number rings and just cuts off while waiting for the operator. Please note that the debit order is still going through while I don't get any benefits. I have been to Southgate and Bongani tried to assist but he also could not get this resolved. Please either assist me or terminate the contract as I can not be paying GloCell for nothing in return. I can not even get a swim swap for that matter. this is really been a bad service from GloCell. I never had issues with Auto page and now I'm stuck in this contract that is just ripping me off.