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Glocell / contract request

1 johannesburg, South Africa
Contact information:

To whom it may concern

I am extremely frustrated with your service - I requested a copy of my mums cellphones contract on tuesday after several phone calls to your customer service number I eventually got through, spoke to a gentlemen that needed verification which we could only get from my mum which I then asked him to call her and get that

I called back after a few minutes - that too was really hard as I kept getting asked to leave a message etc - I eventually spoke to mpho who said to me that he would snd through the contract on tuesday - its friday and I sill havent recieved it - I got sent a termination of contract document??!!

This phone samsung galaxy s6- has been utilised by me since day 1 of the contract - my mum uses the line [protected] but the phone was used by me on [protected]

The device was stolen and now I require proof that the phone is on contract for my insurance to assist me

Please may I get assistance with this - im desperate

Nov 4, 2016

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