Menu
Cell C Customer Service Phone, Email, Contacts

Cell C
reviews & complaints

Learn how the rating is calculated

3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Cell C has claimed their business profile
Get notifications about new complaints and reviews of Cell C. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Cell C reviews & complaints 2087

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest Cell C reviews & complaints

ComplaintsBoard
J
6:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C contract settlement

Hi there,
My name is Joshua Jooste
I would like to settle my account with Cell C - no. [protected]
When I called the help line I was informed that my account had been handed over to the legal department which I have been trying to get hold of for a over month now... My calls have never been taken after holding for nearly an hour each time. Please get hold of me, I would like to settle my account and continue my contract with Cell C.
You can get hold of my via email at [protected]@outlook.com
or via my work phone at +[protected]

Read full review of Cell C and 1 comment
Update by JoshuaJooste
Jul 31, 2017 7:39 am EDT

Thank you guys for assisting me in this matter, you were very helpful with me in settling my account. I have now paid up my Cell C account in full but I've also now been informed that because my account was handed over to the legal department, my contract has been cancelled... This seems very unfair as I did inform Cell C that I would be late with my payment but that I would definitely get my payments caught up with over the course of a few months, which I have now done. Cell C did not contact me once during this time to tell me that they were going to cancel my contract and hand me over to the legal department... I have been with Cell C for the past 8 to 10 years upgrading my contract every 2 years with the same number, and I have never had any problems before. Please, I just want to continue with my existing contract if possible and renew it for another 2 years... Even if I have to start a new contract, I just want to keep my existing number, I don't want to have to change numbers... Please help me out guys. Thanks

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
G
G
Grant Hamilton
, US
Aug 02, 2021 3:10 am EDT

Good morning I grant hamilton I would like to know why is my account in arrears [protected]

View 0 more photos
Cell C
Cell C
, ZA
Aug 30, 2021 11:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Mr Hamilton

Please email us your number and an alternative number to sm@cellc.co.za so we can b able to access your account and advise.

^NH

ComplaintsBoard
L
7:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C failing to provide a copy of the contract that was signed and bad customer service

Good day, so I have been having alot of problems with cellc, I have spoken to the staff, as well as the manager and the owner of the cellc mall of the south branch. My phone was stolen on the 11th of May 2017 and its the 21st of June 2017 and I still havent got a response from them. When my phone stolen, I went later, the same day, to report it stolen and i have a case number. I called cellc to block the phone and went in later to the store to claim for insurance which i signed for. However the staff tells me that i do not have insurance, i was very aware that when i took out my contract with cellc i signed for insurance and was given the breakdown, etc if something does happen to my phone what will be the excess fees and so forth. The staff then tells me that they cannot do anything maybe the lady that helped at that time must have not put my insurance through...I told them that it is not my problem because i signed for insurance and that i want to see the actual contract that i signed not what is on the system. until this day I am still waiting for a copy of my contract that i signed on paper to be showed me and they can not provide me with it.. They are always coming up with stories and saying they will get back to me, not once did i recieve any form of communication from them to me...If I do not call them or go to the store they just simply forget. I have spoken to everyone I possibly can there and I have no idea what to do anymore..I told manager that if they cant provide me with my actual contract that i signed i will stop my debit order until they help me, and that is exactly what i did and they still show interest to help me whatsover..Please help

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
6:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C advance cell c airtime

Good day,

I loaded airtime and the advance cell c airtime is paid up to date.
I even received a sms stating that the outstanding amount is paid in full and I qualify for another airtime advance but when I press *147# it doesn't allow another advance. It says I owe R6.00 still.

I don't understand you forward a sms now to me to qualify for a advance.

What is happening?

Please let me know a.s.a.p. as this is not the first time this is happening.

Thanks

Ms W Stols
[protected]

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
F
5:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C insurance

My name is faith and few weeks back my phone got damaged and I have insurance with c surance...went to a Cellc shop in Nelspruit iLanga Mall where my claim was submitted and i got a ticket number as proof that it was received, days later I went to the shop to call them again as it takes over an hour for them to answer the phone and when they finally did i was told I had to pay an excess fee of R500 i went and paid on the 13th of June where again I was given a ticket number as proof but then since then I have been trying to get hold of them I hold for over an hour and when they answer we have a brief conversation with the consultants and they all always put me on hold to check for my information then hang up on me. I am tired of calling now because there is no way forward this people just seem too relaxed and never Willing to assist me. My Cellc no is [protected] and my alternative no is [protected] can someone please assist me with this.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
3:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Cell C has left an official reply on this complaint.

Cell C billing

Ticket-[protected]. On my billing I noticed that I was being charged R447 for 1 gb of data which is suppose to be R149. I submitted a query on email on 01/06/17. I phoned and logged a query on 06/07/17 i again phoned for feedback on 20/06/17 where I was told 14 working days. However the first query was logged on 01/06/17. Consultant makes me wait for more than 30 mins while she gets me a date that the query will ne resolved. My debit order is due on 30/06/17 and I will not be paying for something thats not my mistake. This query has not been resolved and I want a written proof of the correct amount that will be debited on 30/06/2017. I have logged complaints on hello peter as well however glocell does not seem to care. I want this query to be resolved before my debit order goes through as I will not pay for anything I did not use. I am tired of complaining with glocell!and I will go to all lengths to make sure that this does not happen!

Read full review of Cell C
View 0 more photos
Update by Dina4901
Jun 21, 2017 1:53 am EDT

I logged a complaint yesterday with regards to glocell incorrectly charging me. However I am now told that since the invoice is already made the incorrect amount will still be deducted off my bank account on 30 june eventhough I logged the query via email on the 1st of june and ahain on the 6th of june. I will then only be credited end of july on the payment that needs to be deducted then.how is this fair it was not my mistake and its my money. Now I need to pay for the mistakes glocell makes eventhough the query was logged bevore I even received the invoice from glocell!the screeshot was raken on 1 june when I logged the first query.

View 0 more photos
Hide full review
ComplaintsBoard
W
2:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C no communication with regards to my claim

My name is Wonga([protected]) I was robbed at gunpoint on the 3rd of June 2017 and they took my Huawei P8 Lite which I insured with Cell C-Surance, I called Cell C to blacklist the phone and block my sim card, I went to the police and got a case number and submitted the documentation required at the Cell C store in Braamfontein, I have tried to get hold of C Surance to no avail, I have phoned the Head Office and they keep transferring me back to C-Surance and they never pick up their phones, it is so sad that at this day and age we experience such poor customer service, I want to find out what the process is after submitting my documentation? how much will the access be? will anyone get back to me eventually, my alternative number is [protected], it is now the 20th of June 2017 and I have not received any communication from C Surance

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
1:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell phone contract - renege on contract by cell c

In July 2016, I was looking for a new basic cell phone and contract for my daughter. She had a phone with Cell C, so I informed Cell C that the contract was finishing and we were cancelling the contract. I found another phone and was busy organising delivery etc. by courier and Cell C contacted me to say that they would better any deal or price but to please stay with them and they would deliver the phone immediately. The sales person from Cell C was Michaelen, (whom I have never been able to speak to since). Michaelen promised us R 100.00 airtime and 300MB data free every month for the same price as the other cell phone company (MTN) R 229.00 VAT inclusive. During the phone call I triple checked the price with Michaelen to ensure that the agreed amount was recorded at the time the contract was offered to me. Therefore, if they truly do record these things, this will be very clearly stated. So we accepted the deal and the phone was delivered. Since July 2016 we have NEVER been charged the agreed amount. It is always well over the capped agreed amount of R 229.00. I put a cap on to ensure that there were no bills over the agreed amount. I have phoned numerous times, as has my daughter, but nothing is done. I spoke to Fortunate, Mbali in Billing/Sales and even received case numbers, but the bills just keep creeping higher.
The following are the amounts that Cell C conveniently help themselves to from my account each month:
15 Aug 2016 - R 43.24 - (1st Month - few days billed)
15 Sept 2016 - R 399.93
15 Oct 2016 - R 308.86
15 Nov 2016 - R 288.99
15 Dec 2016 - R 163.86 - (after one of the complaints)
16 Jan 2017 - R 343.12
15 Feb 2017 - R 342.99
15 March 2017 - R 342.99
15 April 2017 - R 353.25
15 May 2017 - R 345.50
(I have not included the small amount for July 2016, as it was a very small part payment for a few days).
Thus over the last nine months, Cell C has stolen R 2 889.49 out of my bank account, whereas, the correct agreed sum is: R 2 016.00. That is Cell C have stolen R 873.43. Cell C have not kept their side of the contract. I want this money refunded to me, and Cell C will make sure that NOT ONE CENT MORE IS DEDUCTED THAN THE AGREED R 229.00 (INCLUDING VAT) PER MONTH.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
5:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C fraud

Someone in KZN opened an account in my names and am from Limpopo. I submitted MY ID copy and my affidavit from Savannah mall In limpopo where am staying and working. I have not heard anything from you. Cell C outlet in Savannah mall sent the documents in my present. I have never been to KZN and am a Government employee not Transnet as alleged in that fraudulent document or contract. I was promised to be contacted in due course, but nothing up to date. My number is [protected], my email [protected]@gmail.com, work number [protected]

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
4:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C blacklisted on itc due to fraud accounts

I have been trying to get hold of cell c legal department for past five days with no answer from their side, holding for 30 minutes on a call with no response.On 31 December 2016, R10231.32 was debited on my account by cell c, i went to the bank and it was reversed then i went to cell c close branch to find out why money was debited on my account because i never opened any cell c account then i was told that two accounts where opened on my name, I was then told to make an affidavit at police station stating that i dont have any contract with cell c of which i did and then they emailed them to their legal deparment then i waited to hear from them, they never contacted me.Recently i wanted to purchase a car only to find out that i am blacklisted on itc by cell c, then i went to the store and they told me that on their system it shows that those accounts was fraud so for me to clear my name i have to contact legal department of which i did for several days with no answer from their side, holding for almost 30 minutes with no response at all.I just need to clear my name so i can be able to finalise my car deal..If i don't hear from you i will have to take further steps about this .

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
5:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C dropped calls, bad reception

Cell C claims that their network should only work properly at your place of business or at home.

Continuous network problems in the following areas...

Queensburg - Durban

Berea and surrounding areas - Durban

Mount Edgecombe - Durban

Umhlanga - Durban

Should customers living in these districts or travelling to them regularly really join the Cell C network?

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
4:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C blacklisted on itc due to contracts that was done paying years ago

I would like to get hold of cell c leagal department and have been trying to do so for the past three days with no answer from their side at all holding for more than 20 minutes on a call with no response from anyone ...I have recently received my credit report and on their it states that I have 5 cell c accounts that is in arrears and that I have not payed when I called cell c they confirmed I only have one account with them ...due to this I have been blacklisted but the legal department are still to answer my calls if I don't hear from you I will have to take further steps about this because my name has been dragged through the mud for no reason and you guys don't answer.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
2:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell c customer service - carnival mall

Renewed one of my four contracts with cell c in march 2017. The router which I upgraded to didn't work from the day I upgraded. The guy at cell c customer services - technical dept - linda. Advised me to ask for a new one as mine is faulty. When I got to the store the staff looked me up and down and explained that they wont exchange the router as its been more than 7 days. Which is out of my control as I am working the same hours as them. And don't get a chance to drive to the mall to hand it in. (They were offline, didn't give me a job no or anything. Took my router in for repairs) after about 2 weeks I got a call, I have to go to the store to get a new router. Went to the store, (No stock) please come back another day. After 2 weeks went back to the store, (Oh sorry were offline) come back another time, ever since I have been driving up and down for the damn router and still nothing. I have been paying for a router for months now which I don't even have. Was there again on saturday and then was treated like a criminal because I didn't have a job number, and she is not going to look for it now. She will check and phone me to come back again! Unacceptable! I have been driving up and down for 3 months now! Paying for something I don't even have. This time. You have gone too far!

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
1:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C c surance

I am struggling for a month and one day today to get my claim approved. I have waisted so many time and effort on these guys. You can phone whenever there is no answer. You can send as many e-mails as you want to, they do not get back to you!

After being a cell c member for 5 years this is the service you get?

They just take your money, but when it comes to assistance there is nothing!

This is unacceptable

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
3:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C service regarding contract fees paid to autopage

Last year Autopage was taken over by Glocell. I paid my monthly subscribtions fees. Glocell blocked my line because i was in arears. After almost R300 in prepaid airtime on the phone with Customer care thay received my proof of paymets via email. It was sorted out as from January 2017. April i upgraded my contract. Now in June they blocked my line again and let me know via email that is my responsibility sort this matter out with Autopage. I use my phone for business and asked them to open my paid phoneline untill this matter is sorted out. The response was simply that i must sort this out and they cant help me untill i sorted the payments out with Autopage. I sent the emails to the [protected]@glocell and still haven't heard anything back.
I ask for someone in Glocell to please sort this mess out because it is annoying and irritating.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C iphone 5s

Good day,

I'm Thandukuthula Khambule 24 years, black male from Pietermaritzburg. 

I lost my iPhone 5S ‎back then in 2015 and it was a contract phone from Cell C and I went to the store to blacklist it and also went to the SAPC to open a case and I was assisted. However, yesterday I went through my phone book using my other phone and I came across my lost phones cell number and I phoned it and I was shocked to hear it ringing and active on whatsapp. 

I'm really not satisfied with what Cell C did to me because they said my iPhone has been blocked and the sim card too. I don't understand how is this possible, today I went back to Cell C store and they told me that they can't help me since the number belongs to somebody else Ismari. 

Please help me, I am angry with Cell C. Here are my details below:

Thandukuthula Khambule 
[protected]
IMEI number: [protected]
IPhone cell number: 084690‎4801
IPhone 5S
SAPS Case nr: 06/09/2015

If I have to press charges or lawsuit against them let it be, I'm truly not satisfied.

I will appreciate your assistance

Makhosi! (Kind Regards)

TT Khambule
[protected]

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
8:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C legal department

I am client of Cell C, I have just found out that, my account has been handed over to the legal department. On the 7 of June 2017, at 09:00 am, I contacted cell c customer service in order for me to settle my account, I was given a number to contact( [protected] ) I called the legal department the whole day, but no one is answering, I would like to know how do i settle this account if I am unable to get the banking details of Cell C, so that I can pay the outstanding amount .
I would really appreciate it if the legal department can respond to this message as speedily as possible, as I am willing to settle this account as soon as possible.

I trust that in good faith who ever receive this message will advice me accordingly.

Thank you
Rose

Read full review of Cell C and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
MaMzimela
Eshowe, ZA
Nov 29, 2022 9:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

I was a cell c customer... I found out that my previous contract outstanding amount was handed over to legal departments,one of their attorney sent me an sms I paid the amount they said I am owing and also the proof of payment so my question is, how long should I wait to be cleared or to get statement or whatsoever letter that is a proof of payment? Cell c gave me the legal department contact number but it doesn't reach them is on voicemail

Cell C
Cell C
, ZA
Nov 29, 2022 2:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of MaMzimela

Hi MaMzimela

Thank you for contacting Cell C.

Please forward your query to sm@cellc.co.za as well as your ID number and contact details.

Regards

^MP

ComplaintsBoard
L
3:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cancellation of my contract after 24 months...

I Called into Cell C on the 4th of Mei to cancel my contract with them which have lapsed in Feb 2017, it was confirmed on a recorded line that the Total of : R453.75 will not again be deducted from my account, they confirmed that I can take another option which will be R30 a month then they will at least keep me as a customer whereby they provide me with 150MB a month and free sms's, I confirmed and again asked the man to confirm that the normal amount will not again be deducted, this was confirmed again.
Well guess what they deducted it again on the 31/05/2017, when I called in the first time I was transferred around and no one could assist me, the second time around a lady helped me Dumi, who advised that she has logged a case and if I want this resolved ill go to a Cell C store,

Point 1 : I am being inconvenienced as I need to drop everything and go and sit to have them pull calls which the call centre themselves are suppose to be able to do...

Point 2: No contact for a week, no one has bothered to contact me to find out if my situation was resolved.
This is the most pathetic service I have received in a long time.
And I am a Supervisor and Manager in a call centre and cannot imagine this standard of service being provided to our customers.

I want my money to be refunded and I want this resolved, I will go to every social media page and post my experience if that is what it takes for Cell C to start giving a [censor] about their customers!

My Case Number : [protected]

Read full review of Cell C
Update by Lucia28
Jun 08, 2017 5:07 am EDT

And the issue continues, well after deducting money which was not suppose to be deducted im being told ill only be credited with R200 and some back however the total amount taken from me was (Cell C – R523.75), I should be refunded with R 453.75 ! ! !
The consultant cannot listen to me, and interrupts me the whole time, they are unwilling to send me the recordings and have me take this further my own way.
I cannot go to the bank and reverse the debit as this will cause a problem with my credit which is good at the moment.
I am so disappointed with Cell C, I expected so much more, I had the same issue with MTN in 2012 before I started with Cell C and now just to find out that they are exactly as bad with [censor] service from their consultants.
I don't even want to be a customer anymore of Cell C and I wont even refer anyone to them again, absolutely no integrity !

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
2:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C insurance claim

Hi, my name is Ntshuxeko, I sent a claim to finrite back in April 2017. I was sent from pillar to post without assistance. In May 18 2017 I received an email with banking details for excess fee. of which I paid on the 27th of may 2017 at standard bank.

To this day I have yet to receive any feedback on my claim status. The service that I received from both cell and their insurance administrator's is totally disgusting.

To add salt, I am being told now that the new administrators do not have my information regarding the claim I have made.

Not again with CELL C. very poor service.

Read full review of Cell C
Update by Ntshuxeko
Jun 12, 2017 1:32 am EDT

Hi,
I have since received the handset on the last Friday. Thank you very much with your assistance.

Update by Ntshuxeko
Jun 07, 2017 3:40 am EDT

[protected]
Alternative number is [protected]

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
6:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C unauthorised subscription

Unauthorised daily subscription on my whatsapp. something which i have not authorised nor agreed to.This simply appeared on my phone advising me of the daily charge, which once again, i did not subscribe to.Cell-c customer has not been co-operative in solving this problem.i simply want this subscription cancelled immediately & monies refunded to my account with immediate effect.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
3:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C atrocious customer service

I've been trying to cancel my contract since May 2017. I called in and recieved the cancellation form. I am unsure of they recieved it because of system problems.

I want to the listed address in Cape Town onlytk be told the no longer at that building and left no forwarding address(1 Thibault Sqaure). I've then called in almost everyday, the phone are always busy.

My contract is to end mid-June and am no long e intersted in thia service. Because of this behaviour and lack of urgency in their response, I want my initial call to be safe of notice for the cancellation and should be allowed to serve as confirmation that the service is not going to proceed on a month to month basis.
I've taken due diligence to ensure notice was given and comply but because of their negligence and lack of customer service, if my form was not received and after I followed up, I want the call to suffice as my notice.

I never contracted with Glocell, the transfer was from Altech Autopage and I have never experienced such sublevel service in all my dealings with a service provider.

Kindly confirm cancellation of my contract within 7 business days I this compliant or I will escalate this matter to ICASA for assistance.

Regards
N

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cell C customer service

Phone numbers

135 147 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cell C?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cell C Customer Service. Initial Cell C complaints should be directed to their team directly. You can find contact details for Cell C above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cell C. Discuss the issues you have had with Cell C and work with their customer service team to find a resolution.