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Globe Telecom / prepaid department

Philippines
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Prepaid department globe telecom, philippines

Customer service is very awful, I talk to different agent about my issue and was treated badly and disrespectfully,

Call date: january 17, 2017, around 2:00 pm to 7:00 pm

1st agent is jennica (ztm01002) dead air conversation, the agent did not respond to any request of the customer while the call still online.

2nd agent trisha a.k. a. nuki (ztm03392) provided malicious cover up information, the representative informed the customer that no conversation with jennica (ztm01002) the first agent was made, also agent provided incorrect name.

3rd agent king (ztm01326) the supervisor, provided malicious cover up information, the representative informed the customer that no conversation with jennica (ztm01002) the first agent was made, disrespectful in handling the call, the said agent utter the word "hai nku!" while handling the call, provided incorrect information about customer call logs, incompetence in resolving the issue.

Please do some action in order to uplift your customer relation, review our conversation.

Worst customer service experience...

Ma
Jan 17, 2017

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