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1.2 621 Reviews

Globe Telecom Complaints Summary

35 Resolved
586 Unresolved
Our verdict: If considering services from Globe Telecom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Globe Telecom reviews & complaints 621

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1:45 am EST
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Globe Telecom broadband/landline

My ref

Dr david m meyer (phd psych}
1013 j marian st
Sampaloc
-manila
Acc no
Dear sir/madam..

Since your company took over form our previous provider {bayantel }.. we have not had a reasonable service..

In fact it was abysmal!...

From the very start we were not given a office where we could pay our bill..

When I went to my local office ; I was told I would have to go all the way to quezon city.. I am a senior with a heart condition... why should I be forced to travel all that far?

finally paid the bill, but was cut of anyway...

This took two weeks to rectify; meanwhile we were without phone or internet..

At this present time ; we have been cut off every day for a week — my daughter. has gone to fisher mall office — every day for the last week..

They tell us they fix the problem — however after one hr or so; it is cut off again..

We still have no land line connection..

I am disgusted with this kind of "service".. I will seek redress the ombudsman..

I will seek another provider; who has a better idea of what customer service is..

Thanking you
Dr david m meyer [phd psych}

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piverson60
, PH
Nov 20, 2016 1:43 am EST
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Globe is pathetic - customer service is out of this world and Globe continues to defy its customers by making changes to the plan the customer signs up for without any communication! Globe only wants your money - monthly and the service part is "not included:! In any other country the business doors for Globe would close! It will be decades or century before businesses like Globe will be even half way to the rest of the world - forget 1st world countries~! Globe, you are poor in service - poor in customer service and your upper management fails to communicate with those that request it - very poor .. just like dogs running away with their tail between their legs going ruf ruf ruf! Since you won't hire me at P10, 000 a day, just close your doors so all the employees can stay home and enjoy merinda!
:(
Pete

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10:15 pm EST

Globe Telecom internet connection.

I applied home broadband only last Oct 16, 2016.My acct # [protected] under my name Pedro M.Ricafranca jr. at 751 Atis st.corner Mindanao ave.It was good on the 1st week, and after that, i went to the Globe svc center at SM Sta.Mesa and complained about the internet signal always disconnected.They installed outside antenna the next day.It was good for 1 1/2 weeks and after that, i encounter the same problem and more worse than the 1st week.Every 2 hrs, i don't have internet and always reset the modem every now and then.Hope we can solve this problem.Thank you.

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5:38 am EST
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Globe Telecom customer service in sales

I called 730-1000, and I connected to broadband department. I told him that, I have an existing broadband. I asked if why I was rejected in one of your store in Batangas, even I have an account with you already. I told him that I felt bad, because one of the store told me, that I am rejected due of having classic credit card and my credit limit below the plan that I am applying for which is the Iphone7. He told me that he will tranfer me to their sales representative nicely.
Sales representative answered me, he was totally rude. He never tell po, opo, even telling me in nice, he's not fit in sales. He told me "ganun nga din yun, kung ano sinabi sayo ganun din yung samin! Yun yung nakalagay sa system namin", I called because I want to be cleared. Then I asked him to reconnect me to broadband again. He told me, "hindi kami ho nagcoconnect, ano problema?" I told him "ano ka dyan?" He answered me "customer representative ho kami" and he answered me that his name is Lee, then telling him "papacut ko na din broadband ko, kasi ayaw ko na sa globe, kaya nga ako tumawag sa inyo kasi nga hnd ako natuwa sa stores nyo, tapos hndi ka maganda makipagusap. Nabastusan ako" first time I cried to customer service because I felt insulted. I don't know what to asked, I'm totally speachless whole time, because he doesn't entertain me that well. Very poor customer service!

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8:23 pm EDT

Globe Telecom pathetic service

To anyone posting complaints here regarding Globe Telecom/Bayantel (or even to the other pathetic telecom company), do not waste your precious time. They are not running this complaint board and I suspect they don't even check your/our posts here.

What we can do instead is email the NTC Commissioner ([protected]@ntc.gov.ph ) and/or better yet, the Presidential Action Center at the office of the President ([protected]@malacanang.gov.ph).

Bombard them with our complaints until they're so full of them and act on it. Hopefully, they will solve all subscriber issues in one fell swoop.

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9:24 pm EDT
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Globe Telecom data charges

While globe brags about its free data, I am frustrated to find my number always being charged while connected to a free wifi. My balance is also being drained even when I am connected to a wifi that I am already paying for (Also under globe services)! Are these charges supposed to be "service charges" stipulated in their "terms in conditions" in fine prints, which I am not aware of. Or just another ridiculous company wanting to suck out dry of their unsuspecting customers?

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8:58 pm EDT

Globe Telecom postpaid plan

Account no. [protected], bill due on 11/04/2016 at p3, 999. This is twice my monthly due which should only be 1499 plus 500 for my unit.

I tried to call [protected] but the girl took a long time to look for my account and transferred me to billing which also took a long time. I will probably be charged a lot for that phone call.

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Update by Darlene Honrado
Oct 21, 2016 8:38 pm EDT

account no. [protected], bill due on 11/04/2016 at P3, 999. This is twice my monthly due which should only be 1499 plus 500 for my unit.

I tried to call [protected] but the girl took a long time to look for my account and transferred me to billing which also took a long time. I will probably be charged a lot for that phone call.

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9:13 am EDT
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Globe Telecom data services and charges

I availed of the re-contract last November 2015 and got the Samsung Note 5. It was plan 999 with unli call and text to globe and 3 gb of data and 24 months monthly amortization for the phone for 899. It was a good deal so I took advantage of it. Then in early 2016, there was a promor from Globe website that the Samsung Galaxy Note 5 now comes with 5gb data with unlimited call and text to globe, 3 months hooq and spotify and gadget care and facebook free. I called the customer care to ask if I can avail of that package since its 2 gb higher that what I have. The customer service agent said that Yes, I can with no extra charge since my phone was just availed not more than 6 months ago. She placed me on hold, informed me that the data plan has been changed to 5gb but I need to wait for the bill cut off (26th of each month) to avail the changes in full.

Since I'm confident that i have now 5gb of data, I was not checking my bill but my phone line go terminated multiple times due to unbilled charges. I was wondering what is happening but since I have called other network, sent load to my relatives and sent text messages abroad, I thought all was for those charges.

Until once day, Globe is now sending you text message that bill can now be viewed digitally. I opened my bill statement and was surprised that I was still on 3gb data. The guarantee and promises of the agent who handled my call before did not follow through with the changes on the plan. I called the customer care and informed what had happened. Unfortunately, no record was taken placed when I called before. No changes of services, no additional plan. It was so frustrating and so pissed.

Why does globe allow this kind of representative that doesn't do their job?
You customers are suffering because of their wrong practice at work. They should do what is right. i know that I'm not the only victim of this kind of issue but what about the damage you've caused with your customers?

I need compensation and needs to take a lot into this matter. All calls are recorded and I know you can trace the call that I had before.

I'm now drafting a complaint letter to DTI.

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9:23 pm EDT

Globe Telecom billing collections

globe has customer service to call and pester you about your bill.
once in a while, you may be delayed and sometimes their own accounting is behind. it don't matter.

what matters is, after 255 months ( thats 21 years!) of subscription, you would think they would allow you a few months grace period in case your out of town etc.

but no! a few days delay and it's calling you ( by Voice mind you!) not even an sms message! they think they have the right to call you and intrude on you any time they wish.

let's bring this up to the new government. duterte should hear about the arrogance of telco's who are behaving like oligarch monopolies.

Those of you who read this. support the effort to allow competition.
allow more telco companies to come in.

This will bring better service to the community and lower the arrogance.

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8:59 pm EDT
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Globe Telecom wrong person you are giving notice to

Good day,

I am writing a complaint to inform you that you are texting the wrong person in settling her globe account since around august. I often tried to reach via your customer care hotline but it cannot be reached and your globe stores are always full on queues in which I cannot wait that long.

This number [protected], and some other numbers were texting me, addressed to ms. Choylin caba auguis, to settle the account number [protected] with service number [protected] with due amount of p13, 239.04. I replied to some of those numbers saying that they have the wrong contact number and yet they still text me a week later.

Again I will emphasize and make it clear that I am not ms. Choylin caba auguis, and I am not, in any way, related to her nor do I know her. Please stop giving notice to the current number you are contacting as of now ([protected]), and trace her contact more accurately so that you can notify the right person

Thank you and will expect this to be resolved the soonest

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2:23 am EDT

Globe Telecom job order closed but none of technician appear

To csr,

I am writing to you to file a complaint about the service that you were rendering in the account no. [protected] with a landline no. [protected] at 23b morales compound sta lucia pasig under the name of rodylou de guzman hallarces . it happened last month of september we are encountering a bad internet connection + no land line . it was so very slow that it felt like forever to load.

In connection to this, i called at your customer service on september 21 to address my concerns and he gave me job order no. [protected] . he said that the technician will come on saturday 24 sept. when i follow up my concerns, customer support find out that there was technician came and check our lines and connection and job order where closed already where actually there was none of your technician came on that day. so csr (lyndsay) gave me another job order for another onsite vist on 1 october. when 1-oct comes, still no technician appear, we follow up and follow up and follow upand still same situation happen, problem didnt fixed at all till now!.. in line with this, i want to know the name of that technician who gave a dishonest report on your office.

Another one, our plan was upgraded last july to plan1299 10mbps 100gbw/chrmcst but still now we didnt receive the crome cast!

In conclusion, i wish that this matter will be settled immediately as everything that transpired has caused a great deal of stress and hassle on our part and to the business transactions.

I look forward to hearing from you regarding this matter soon.

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Update by Jc TaN
Oct 06, 2016 1:48 am EDT

We contact globe last 21-Septthat we are experiencing slow response of internet and no dial tone on our land line, as customer support checked we already consumed 52GB in data allowance out of 100GB, then customer support advice on onsite visit on sat-25 of sept with job order coz the speed we experiencing is not acceptable base on speedtest. when Sept 25 comes, no technician do onsite visit. when i do follow up, customer support said that technician do the onsite visit and close the job order, then i file complain about the technician who tricking us who said they do onsite visit but do nothing, , then customer support advice again and make job order for the onsite visit on 1 Oct. When 1 OCt come, same situation happen no technician, i do follow up again and said they conduct onsite visit again on 5 Oct wed.luckily till now we dont have internet and land line, and one more thing, we upgrade our plan last july and the cromecast still not yet delivered.

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Raissia Cheng
, US
Oct 13, 2016 8:28 pm EDT

globe has slow response to our internet connection within 3 days already

i have called globe regarding our bayantel internet in the account no. [protected] landline no 4162926 under the name of First Marcel Properties inc. located at 926 G. Araneta brgy talayan quezon city
regarding this matter i have called on october 12 about the internet connection and supposed to be responded by october 13 but no personnel have called or responede with the issue
and again we called bayantel october 14 regarding this matter and the agent told us that they will send technician on that day in the afternoon but still no one has responded and now... we are still contacting your agent and still no one has been responding our calls
what kind of response and care are you giving the your costumer?
since we are a company our transaction was delayed because of the internet connection

hope that this concern will be notice by the higher authorities so that you can respond to this concern

and hoping for a respond

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9:35 pm EDT

Globe Telecom outrageous internet usage since 2012

Dear DTI,

We've been using Globe Tattoo DSL since 2011 or 2012 for our home internet. I monitor it closely, we get very high amount of usage every day.

Before we were under 10GB cap per day, Unlimited Data that was not supposed to be capped. It resets to 12am everyday.

I call at 3 or 4am to check how much usage, we get 12GB usage within just 3 to 4 hours from 12AM, even no one has download or used the internet. We also get outrageous usage even when we are not home. With Wi-Fi turned off at home and no one there who can access our internet?

We change our Wi-Fi passwords almost everday. But tired of that since it has no effect. Even resetting modem globelineph password.

We moved to the new 15MBps plan 150GB per month cap with Globe Chromecast. Data cap now resets every months. The Chromecast has not arrive since June 2016.

On July 2016, we went to ilocos, and in just 1 week we get almost 200GB of usage at home when we came back it is already capped?

Last month or the other month first day of the month and we already have huge amount of data usage even no one has downloaded.

Today 10/03/2016, I just called to follow up about the Globe Chromecast and checked our internet usage as we already have "65GB" usage it's just 3 days. And with all the activities we have, we only are at home for less than 48 hours. I only downloaded 10GB file. I even set my desktop PC to 144p just to minimize data usage.

Here's what we use, I play Dota 2 about 2 to 3 games a day. A 1 hour dota 2 game consumed around 40MB to 60MB only.

We browse some videos and video chat. Here are the normal data consumption of a one hour video based on the video quality.

240p ~ 150 MB
360p ~ 250 MB
480p ~ 400 MB
720p ~ 800-900 MB
1080p ~ 1.2 -1.4 GB

Say we already watched total of 15 hours videos in 1080p the HD format. Convert it 15hrs * 1.4GB will be around 21GB. This is not even possible to watch in 3 days having the first day with almost no one using at home.

Then add the downloaded 10GB, it will be only 31GB. And it says in their system we have used 65GB in 3 days. Again, this is already an "exaggerated" usage as an example. We haven't watched 15hours of 1080p videos. Just vines of around 2 to 3 minutes videos that is not even 480p and some facebook.

So where is the high amount of usage coming from? Is this a scam from globe to cap our data to slow speed every month?

Please fix this!

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5:52 am EDT
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Globe Telecom charges and customer service

Disputing my talkplan charge, globe change my talkplan from 649 to 999 w/o further notification.as per rep my bill rebate expired thats why it went back to 999, the rep whom ive spoke to didnt mention that its only a bill rebate plan that has an expiry.the agreement back then is it will stay at 649 as long as im not upgtadin my plan.try to seek assistance from globe bussiness center, no one can help me and refer me from 1 business center to another, call the hotline, spoke to barbie kate baesa, rep doesnt know how to deal w/ the issue and just put me ob mute most of the time, tried asking for her supervisor, agent use lame excuses such as no supervisor available, all of them are in a meeting the she change her statement saying that their engage n a call. Requested for a callback instead, agent assured me that she will endorse the issue to charm alvia and agreed that a supervisor will call me back on my preferred time which is 7-7:30, they didnt kept their promised. Almost 5hrs of my time was wasted dealing w/ their shop representative and call center agent. Globe should hire competent rep who knows how to handle customer concern, very poor customer service, where is the willingness to assist, or they are just finding ways to avoid the problem.

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Lester Lim
, US
Sep 20, 2016 4:06 am EDT

I am a regular customer, my telephone line has no dial tone and my internet access was cut off from September 7 to 16, 2016, I managed to report the problems but the customer hotline agent advised me that there is currently repair working at my area's circuit box where every morning and afternoon i regularly passed by this area and no one is around working, yesterday globe telecom sent me billing statement with intact and usual charges they bill... THIS IS IRRITATING ...globe should program automatically return or charge a portion up to their services sold or rendered...I will personally write the president (DUTERTE) so as the office of the president may take actions to invite more provider not only globe and pldt sharing a monopoly. Do something GLOBE this is unpleasant and this case considered one of thousands or even millions suffered similar to this. This is fraud when they will not credit certain amount during out their services during a period of time by the way my telephone number is [protected].

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9:20 am EDT

Globe Telecom setting data limit for my unlimited plan

Til last year I was enjoying my internet plan from Globe Telecom. Early this year, I was shocked when the globe website showed up when I was navigating a other website and saying that I consumed my allocated daily data allowance.

I immediately called the customer service of Globe Telecom. But I was not satisfied with their answer. They said that daily data allowance was set when I upgraded my plan. But I did not upgraded my plan. They even did not tell me when was the upgrade happened.

(Way before) I can still remember once when I called them to avail their NBA promo. The agent inform me if I avail for that service they will put a data cap on my plan. So I told the agent that I will not avail to that promo. But early this year they still put a data cap on my plan.

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2:57 pm EDT

Globe Telecom broadband upgrade

I am an independent contractor ho earns around $800 a month for my homebased gig. I had a $5000 worth of project proposal from one of my clients but I needed to upgrade my plan for the role.

Aug 30, 2016 I upgraded my plan to 10mbps
It was working
Agent Acibar ma isabel santos-processed the upgrade quickly

Aug 31, , 2016
No longer working since process had to be followed daw. (TAT 24-48hrs)
I had to reschedule client meeting to September 3.

September 3,
Called customer service again and was assured by ang agent named Leo Angelo Estadfilla Frelda reassured that my plan will update in 24 hours.
Again, I rescheduled client meeting.

September 5,
Internet is still not upgraded.
Client cancelled the project.
Lost $5000 income
Called globe and guess what? Status is still open. NO one updated my plan! EH IISANG CLICK LANG GAGAWIN SWEAR!
Asked for supervisor, waited 30 MINUTES, representative hung up.
Called again, asked for supervisor, waited 2 HOURS, rep hung up.
I am on my 5th call waiting to the one and only supervisor of globe and I haven’t even talked to him yet.

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Annez08175
, PH
Oct 09, 2016 10:07 am EDT

I experienced the same nightmare with you when my plan was upgraded 10mbps. The big problem is it's already affecting my work, and the customer service can't do their freakin job. Telling all the lies and kept giving me a bunch of reference number just to get away on the call. Don't you have a tier 3 support globe?!

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7:35 pm EDT

Globe Telecom change to plan 999 lte

Been working on my Internet application since 1st week of August. I take note THAT I will be leaving to USA by Aug 20, 2016. They suggested the plan 1299, and I chose it, but they told me the phone is not available. The phone will be delivered by 2 to 3 week. I cancelled since no body will receive it. I change it to Plan 999. The Call Center accepted, but to my surprise, it was not relayed to the account supervisor/ specialist ( kuno). I only found out August 15, that after talking to them for 5 days, no action was taken yet. So their call center was only taking our call, answered us in their fashioned ways, but they are not putting into action their promises. Asking same question, repeatedly, but does not know what they are doing. WHY does they did not let us to right person of our concern? You are hiring people that are SUCKS!

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5:41 pm EDT
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Globe Telecom promo

Globe (8888) sent me a Promo, I did what needs to be done on my part. Promo activation never came. Called Globe CSR, spoke to 3 agents and 2 supervisors over a period of almost 2 weeks. They all gave me SAME respond... I should have received the promo activation, but since it did'nt come, they escalated the concern to the Support Admin and still waiting for their feedback. 2 WEEKS FOR A FEEDBACK?! Your agents are like robots and supervisors are like upgrade robots. No resolution made!

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1:48 am EDT

Globe Telecom mobile

I applied for a postpaid line with globe online. As soon as i got the line, i couldn't make decent calls because there was a disturbing crackling sound whenever i make and receive calls. I reported that to globe several tine thinking that it was just a line or network problem. After nearly a month of always complaining, a representative suggested that it could be a handset fault. They suggested i have the handset checked in the service center. I told them that i am using my line for work so i can not afford bit to have my phone even for a day due to the importance of communication. I asked them if they have a loan phone that i could use for the meantime. They said no. So i had to either buy a new phone while they check the other one. That did not make sense to me and i did not find it fair. They told me that there was nothing they could do. Since i really needed the phone line which would be useless without a phone, i agreed to their suggestion to just have that line cancelled and i open a new one so that i can have the service together with a phone right away. They said i just had to pay for the early termination fee for the old line (which was 4, 000 plus) and the month in advanced for the new line. I agreed and i got the line cancelled and the new line on that same day. After several months ( roughly 5months) of using the new line, globe suddenly told me that i still had a balance of 4thousand plus because of the old line. I told them that i already paid for it thats why i got the new line. And i asked them that if that were true l, how come i am only informed about this after several months. I complained and spoke to a supervisor who promised me that she will escalate it and have it fixed. Until now that charge is still on my name. Nothing has been done. There are even no notes in the system about my conversation with that supervisor.

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11:47 am EDT
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Globe Telecom internet connection / misinformation

One of the representative of the notorious Globe just informed me that the company do not provide upload speed for their customer, only download. This is the most stupid statement I have ever heard, along with all other stupid information that their customer service reps have provided. The guy's name is Benjie Aleria ZTCM5880.

This is guy is so rude and incompetent, not to mention the obvious unwillingness to help. This company is a scam and a total rip off.

DO NOT USE GLOBE!

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9:04 pm EDT
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Globe Telecom migration from lte to dsl not being processed

On 15th of July, I called Globe to process a transfer of location for my DSL connection and I was supposed to receive the feedback on the 16th but the tech failed to inform me that my new area is not serviceable. When I called in, they asked me to transfer to LTE connection instead specially that the tower is very near my area. Used the LTE connection for two days but the connection is unstable. It always log out my Skype & 8x8 programs. So I called Globe to report it then they scheduled a tech to visit so it can install an external antenna.

When the tech arrived the next day, he told me that an external antenna would not be helpful. So, the tech advised me to transfer to DSL. Got confused because the first tech advised that my area is not serviceable. So the new tech went to the facility and gave me the facility numbers which are available for my area. I then called the hotline to have the LTE to DSL migration done. I was expecting it to be connected Saturday, 23rd of July. No tech came so when I called yesterday morning to follow up, the agent told me that the transfer order got cancelled because of an order that was not closed. It is an order for delivery of the super home phone that is included in my LTE package. I escalated what happen to their admin because the super home phone that they are referring to has already been delivered to me.

The agent gave me a reference number that he already escalated the issue to the admin and have the DSL connection push through. I called again this morning to follow up and gave the reference number given to me. The agent this morning said that the reference number given has nothing to do with an escalation or for the DSL connection. I asked for a Manager to escalate the issue and the Manager made sure that the connection will be done tomorrow 25/7/2016.

Called again this morning, 25/7/2016, agent told me that it will take 3-5 days. Got so frustrated because the previous manager who said she expidited the process because it was all on Globe's mistake, told me that my migration will be done today and that there is no need for a feedback if the facility is available because I am already reserved for it, which was given by the tech.

As I am writing this email now, I am on hold with the CSR because they tell me the manager is not available and that I have to wait for an hour to speak with them.

This issue already cost me my job. Today is my due date and there is no way for me to pay it because my salary was put on hold because I was not able to report to work for more than a week now.

I want an action on this matter, NOW!

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1:58 pm EDT

Globe Telecom additional line application, misinformation false promise and no sense of urgency [protected]

July 20, 2016
To : globe telecom inc
32nd street corner 7th avenue bonifacio global city
Taguig philippines

To : globe management

I would like to personally file a complaint regarding the misinformation and false promises provided by the chat representative, store representative and sales representative of globe telecom to me. it all started when I personally chatted with a globe chat account specialist to apply for an additional line on my globe postpaid account. before I proceed with the application of an additional line, I asked the chat representative or account specialist named xen, regarding the different requirements for the additional line and the rep confidently advised me that I am eligible for an additional line since my credit limit on my account is php 2, 000.00. the existing and active plan that I have is plan 999 and wanted to add the same plan for the additional line. I also asked the chat rep several times to confirm the eligibility and he answered confidently that I am eligible for adding a line. around 10:00 am last saturday, july 16, 2016, I went to the globe store at market market taguig city and tried to apply for additional line. the lady on the store assisted me on applying with the said line. I asked her if my line is eligible even if my account is only 3 months old and they mentioned that it is fine and they can process my application without any hassle. I filled out all the application form, submitted all the needed and required documents and paid the php 1, 000.00 advance 1 month payment for the line that I am applying for. I waited for about 1 hour and 30 minutes and the store rep suddenly brought my papers back and told me that the application was declined due to the tenure of my account. I suddenly got frustrated since I was advised by several channels or rep that my account is eligible.

I decided to call and chat with their customer service simultaneously again to check and confirm the said issue on my application. I was able to chat with the same person named xen and he is really insisting that I am eligible on adding a new line on my account. meanwhile, tumawag din ako and made a complaint regarding on what happened. pinagpasapasahan ako ng mga representative and ang nakakabigla pa eh yung hindi nila alam kung sino ang maghahandle ng ganung sitwasyon. ang sabi ng account specialist saken, hindi daw sila nagpaprocess ng additional line application and same with the sales representative. so I asked, sino ang nagpaprocess? but no one can answer that specific question. then I decided to escalate the concern and was able to talk to loyalty, where they seem to be not accommodating. sasabihin lang nila sainyo is "is this regarding your cancellation of your account? kasi kung cancellation, hindi sila ang nagteterminate ng account kung hindi ang retention." tama ba na ganun ang sabihin sainyo? hindi kapa nga inaassist ganun na agad? papasa ka nanaman sa ibang department? so I decided to be transferred sa retention and there I spoke to a supervisor named cha castillo. she was able to provide me options where I agreed to. she mentioned about the re-contract offer wherein my account would be renewed for 24 months and I will be given a new device which is the samsung galaxy j5 gold 2015 with a pay off fee of around 13, 807.00 which I agreed. she also offered me to deduct php 3, 000.00 of the said pay off fee and will still ask approval with her higher management if pwede pa siya madagdagan. if hindi madadagdagan yung php 3, 000.00, she will waive a 1-month bill on my account, which I believe is reasonable na, so I decided to take her offer and that time, we really did agreed to it, both parties. cha castillo, the supervisor, mentioned everything the t's and c's of the contract and said that she will now process the said recontract. she also advised me na, since the issue is an urgent one and escalated concern, no delayed for the delivery of the handset. she gave me an exact time frame which would be tuesday, july 19, 2016. and I again agreed to that. I waited for the handset to be delivered and waited for a notification coming from the courier but no single sms was sent to me. I suddenly received a call that no handset would be delivered to me? the call came from the back end team of globe telecom. that's when I decided that I really need to file a complaint regarding on how they handle urgent issues and escalations.

I would like a written statement explaining your company's position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. if I do not hear from you within 5 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my chat conversation. I may be contacted via email.

Sincerely,

Michael angelo salire

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Globe Telecom In-depth Review

Company Overview: Globe Telecom is a leading telecommunications company in the Philippines, offering a wide range of services to both residential and business customers. With a strong presence in the market, Globe Telecom has established itself as a reliable and innovative provider in the industry.

Services Offered: Globe Telecom offers a comprehensive range of services, including mobile, broadband, and landline services. They provide various mobile plans and packages to cater to different needs and budgets. Additionally, they offer internet and data services, as well as digital solutions for businesses.

Network Coverage: Globe Telecom boasts an extensive network coverage across the Philippines, ensuring that customers can stay connected wherever they go. Their network infrastructure is constantly being upgraded and expanded to provide better coverage and faster speeds.

Customer Service: Globe Telecom is committed to delivering excellent customer service. Their dedicated support team is readily available to assist customers with any inquiries or concerns. They offer multiple channels for customer support, including phone, email, and live chat, ensuring that customers can easily reach out for assistance.

Pricing and Plans: Globe Telecom offers competitive pricing and a variety of plans to suit different needs. They provide flexible options for both prepaid and postpaid customers, allowing them to choose the plan that best fits their usage and budget. Additionally, they frequently introduce promotions and discounts to provide added value to their customers.

Technology and Innovation: Globe Telecom is at the forefront of technology and innovation in the telecommunications industry. They continuously invest in upgrading their network infrastructure and adopting the latest technologies to provide faster and more reliable services. They also collaborate with industry partners to introduce innovative solutions and enhance the customer experience.

Reliability and Performance: Globe Telecom is known for its reliable network and consistent performance. They prioritize network stability and invest in advanced technologies to ensure that customers experience minimal disruptions and enjoy fast and seamless connectivity. Their commitment to delivering reliable services sets them apart from other providers in the market.

Additional Features and Benefits: In addition to their core services, Globe Telecom offers various additional features and benefits to enhance the customer experience. These include value-added services such as entertainment content, rewards programs, and exclusive partnerships with popular brands. They strive to provide a holistic experience to their customers beyond just basic telecommunications services.

User Experience: Customers generally have a positive user experience with Globe Telecom. The user-friendly interfaces of their mobile and online platforms make it easy for customers to manage their accounts, check usage, and avail of additional services. The overall user experience is smooth and hassle-free.

Overall Rating and Conclusion: Globe Telecom is a highly recommended telecommunications provider in the Philippines. With their wide range of services, extensive network coverage, reliable performance, and commitment to customer satisfaction, they consistently deliver value to their customers. Whether you are a residential or business customer, Globe Telecom is a reliable choice for all your telecommunications needs.

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Contact Globe Telecom customer service

Phone numbers

+63 277 301 000 More phone numbers

Website

www.globe.com.ph

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