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Globe Telecomdelivery of google chromecast 2

My name is Mikhail Salinas and I'm an existing Globe Postpaid Plan subscriber. 3 weeks ago (Jan. 16), I ordered 1 unit of Google Chromecast 2 through Globe's online sales website for delivery to my home address (to be received by Rufina Salinas) and my credit card has already been charged by this purchase. I thought the reasonable delivery time is within 3-5 days but until now, I haven’t received the unit yet and haven’t heard of the order since then.

I already made more than 5 calls through Globe's hotline and talked with Mobile, Broadband and Sales Department but they’re all saying that they don’t have an access and keeps on referring me to another department. I already sent an e-mail at least 9 times and sent 11 messages through FB chat but I’ve never received any response. I also went to 2 different Globe stores and still wasn’t able to receive any update yet. They just keep on telling me that they escalated my concern and I should wait for someone to call me within the next 24 to 48 hours but no one did even after a week.

Globe Telecom

Mi
Feb 05, 2017

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