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1.2 621 Reviews

Globe Telecom Complaints Summary

35 Resolved
586 Unresolved
Our verdict: If considering services from Globe Telecom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Globe Telecom reviews & complaints 621

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Newest Globe Telecom reviews & complaints

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C
11:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom customer service

Too many experiences to tell about this company's customer service.

Before you get any wrong ideas, no, I am not an employee of a rival company. I am just an ordinary consumer, hoping to receive the services I demand for.

1) Rude customer service person at the Ayala Triangle branch.

This was a long time ago when I requested to have my mobile phone line on International Roaming. Let's just say she was having a bad day. Too bad for her, my day was worse than hers. So I quickly made a phone call to their hotline, name-dropped a bit, and lo and behold, they put me on perpetual roaming AFTER my complaint.

2) After making three (3) attempts at applying for an internet connection through their hotline, I still have no word as to when they will install it.

I've given up. So tomorrow, I'll just call up the rival company, PLDT. Hopefully, these guys offer better services (fingers crossed).

3) There is absolutely no provision in their billing statement for a change in address.

Come on, Globe. You are an Ayala company --- you can do better than that! Show some brains, please.

Read full review of Globe Telecom and 111 comments
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Alan Joseph
, PH
Oct 04, 2019 9:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am getting regular surveys... from Globe using a Globe logos. https://laravel.com/docs/6.x are the company doing this. They are offering chances to win prizes. Do you know this is happening does Globe agree with what is bing done in their name?

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Aileen Anfone Panes
, US
Sep 18, 2017 2:29 pm EDT

Globe mobile internet connection is poor to none. Cant even book Uber properly in the daytime. I have to wait for wee hours in the morning before I can properly stream a video. a 2 hour film becomes a 5 hour film if you're using globe internet. Hopefully the government allows new players to come into the picture. Both Smart and Globe mobile have poor connection but Globe is worst.

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Merrrr
, US
Jun 02, 2017 9:17 am EDT

Globe staff are Rude! And [censor]! They just wasted my time! I experienced the [censor] day at GLOBE MOA!

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Sydalg
, PH
May 14, 2017 7:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

gusto ko lang i-share yung bad experience ko na nangyari noong May 13, 2017. Regarding sa unit celphone ko na nasira so under warranty pa siya for repair kasi wala pang one year nasira na yung celphone unit under my globe plan. Ang nangyari kasi nireport ko sa globe store kung saan ko in-apply yung globe plan ko don located sa Robinson's Lucky Gold Plaza. Tapos ang sabi saken ng globe personnel ng globe sa store na yon bibigyan nila ako ng certificate of under warranty tapos ibigay ko or puntahan ko yung service center nila sa Sta. Lucia Mall sa CITY LIGHT kasi don daw yung pagawaan ng mga nasirang unit ng globe pag under warranty pa ang unit. So nagpunta ako sa nasabing service center ng globe sa Sta. Lucia Mall sa Marikina, ang masama nangyari na ikinasira ng araw ko ay pagadating ko don ang tagal ko nag antay sa technician kasi 1 pm pa daw ng hapon ang dating niya. So bumalik ako ng 1 pm nandon na yung technician ibinigay ko yung supporting Docs. o certifcate ng under warranty for repair at yung celphone unit. tapos pinag antay ako ng mahigit dalawang oras. tapos lumabas yung technician ibinalik yung unit at hindi rin naayos kasi irere-program daw yung unit. tapos dun ko nalang daw dalhin sa main office nila sa green hills sa City Light daw. tinanong ko kung bakit? ang sabi saken ng technician billing lang daw sila. sabi ko " eh bakit dito ako pinadala ng globe store niyo kung billing lang yung pina process niyo isa pa nag effort pa ako magpunta dito na napaka layo sa lugar ko isa pa kako nag leave pa ko sa work ko para lang dito. kung alam ko lang na ganito mangyayari saken sana ipinaayos ko nalang sa iba kahit na nagbayad nalang ako" yung technician ang sama pa ng ugali wala daw siya magagawa kasi di niya kayang gawin kaya don nalang ako magpunta sa green hills. and the he talk napaka angas niya. kinakausap ko pa siya tinalikuran na ako. so ang ginawa ko ini-report ko sa Globe customer service regarding sa nangyari. so ipinaki usap ko na kausapin nila yung technician na yon so nag usap sila at nalaman ng GT Customer service na napaka rude ng ng Technician Ng Globe. So ang saken lang para hindi na maulit yung ganong incident sana mabigyan ng prompt action yung mga emplayadong hindi maganda serbisyo at pakikitungo nila sa mga customer nila. O kaya tanggalin nalang kasi nakaka sira siya ng image sa isan Company.

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rixproject
, US
Jan 20, 2017 4:08 pm EST

It is just so frustrating since I had to convince my wife to move with GLOBE, only ofr us to find ut, they just don't have the WORST CUSTOMER SERVICE, BUT OVERALL WORST SERVICE AS WELL! Even after full payment they deactivated my line services then had my wife CS, call got disconnected, my wife had to call them back then another WORST THING is the previous Rep she spoke with, made a note that it was a drop call and that she tried to call my number multiple times but THERE WAS NOT EVEN A CALL INITIATED THAT IS WHY MY WIFE HAD TO CALL AGAIN. Then on FB messenger, they asked me to pay may unbilled charges, when I did get a notification I DID NOT HAVE ANY. We just went to sleep and then there goes the UNBILLED CHARGES AND THEY ARE ASKING ME TO PAY?! I have all the screenshots and when I went back at them telling this, I was then advise that the UNBILLED CHARGES ARE NOT FINAL, THAT CHARGES CAN ONLY BE VALIDATED ONCE FINAL BILL IS IN, WHICH IS NEXT MONTH. BUT HEY THAT WAS NOT THE ADVICE I GOT PREVIOUSLY, THEY ONLY CHANGED THEIR TONE WHEN I SAID I HAVE ALL THE DOCUMENTS AND THEY ARE CLEARLY LIABLE, THE TONE THEN CHANGED. IF THERE IS WORD MORE THAN "WORST", THAT'S THE BEST WORD TO DESCRIBE THEM!

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amadomiladjr
, US
Dec 27, 2016 10:14 pm EST

Globe company are good only for sending bills and recieving payments.. But when it comes to the internet services.. They are faster than the snail. When you complain they will tell that there its nothing they can do. Because they only recieve payments.. They point to the contractor that you cannot contact.. Bull#### services.. And they will not allow you to disconnect your internet cause your lock on the 2 years contract..

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Dana Flor
, PH
Sep 26, 2016 9:51 am EDT

Globe is a disclaimer and misrepresent their offer about the products and services they can provide. Kind of very disappointed!

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Carlo Antonio Dimanlig Claudio
, US
Aug 22, 2016 3:08 am EDT

I registered for 1599 Unlimited Landline and Internet. Just found out that I have a daily cap of 1GB per day. As indicated in the plan, I have UNLIMITED internet. Globe does not want to give back the plan that I should have. They told me that since the beginning, I have the 10gb cap. And now I am also paying for the unlimited calls for Globe/TM mobile calls

Date of the incident: 08/22/2016
GLOBE LINES

I want the services that I should have had before.

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Victor Mercado
, US
Aug 15, 2016 12:23 am EDT

To globe..
Paki connect naman ang bundle phone ko na kasama ng aking internet, kasi ilang beses na akong nagtry magpaconnect e naconnect saglit tapos ay naputol na naman, wala akong outgoing servces... Wala naman akong bagong bill na dapat bayaran account name editha micosa mercado phone no. [protected].. Wala naman akong makausap sa costumer service at palaging self menu ang ipinagagwa sa akin ng operator. Pls. Take ang immediate action regarding this

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Angel Calzado
, PH
May 15, 2016 1:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been receiving texts claiming thatvthey are globe and asking for unsubcription of services. How do I know that they are actually globe telecom?

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Globe Telecom In-depth Review

Company Overview: Globe Telecom is a leading telecommunications company in the Philippines, offering a wide range of services to both residential and business customers. With a strong presence in the market, Globe Telecom has established itself as a reliable and innovative provider in the industry.

Services Offered: Globe Telecom offers a comprehensive range of services, including mobile, broadband, and landline services. They provide various mobile plans and packages to cater to different needs and budgets. Additionally, they offer internet and data services, as well as digital solutions for businesses.

Network Coverage: Globe Telecom boasts an extensive network coverage across the Philippines, ensuring that customers can stay connected wherever they go. Their network infrastructure is constantly being upgraded and expanded to provide better coverage and faster speeds.

Customer Service: Globe Telecom is committed to delivering excellent customer service. Their dedicated support team is readily available to assist customers with any inquiries or concerns. They offer multiple channels for customer support, including phone, email, and live chat, ensuring that customers can easily reach out for assistance.

Pricing and Plans: Globe Telecom offers competitive pricing and a variety of plans to suit different needs. They provide flexible options for both prepaid and postpaid customers, allowing them to choose the plan that best fits their usage and budget. Additionally, they frequently introduce promotions and discounts to provide added value to their customers.

Technology and Innovation: Globe Telecom is at the forefront of technology and innovation in the telecommunications industry. They continuously invest in upgrading their network infrastructure and adopting the latest technologies to provide faster and more reliable services. They also collaborate with industry partners to introduce innovative solutions and enhance the customer experience.

Reliability and Performance: Globe Telecom is known for its reliable network and consistent performance. They prioritize network stability and invest in advanced technologies to ensure that customers experience minimal disruptions and enjoy fast and seamless connectivity. Their commitment to delivering reliable services sets them apart from other providers in the market.

Additional Features and Benefits: In addition to their core services, Globe Telecom offers various additional features and benefits to enhance the customer experience. These include value-added services such as entertainment content, rewards programs, and exclusive partnerships with popular brands. They strive to provide a holistic experience to their customers beyond just basic telecommunications services.

User Experience: Customers generally have a positive user experience with Globe Telecom. The user-friendly interfaces of their mobile and online platforms make it easy for customers to manage their accounts, check usage, and avail of additional services. The overall user experience is smooth and hassle-free.

Overall Rating and Conclusion: Globe Telecom is a highly recommended telecommunications provider in the Philippines. With their wide range of services, extensive network coverage, reliable performance, and commitment to customer satisfaction, they consistently deliver value to their customers. Whether you are a residential or business customer, Globe Telecom is a reliable choice for all your telecommunications needs.

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Phone numbers

+63 277 301 000 More phone numbers

Website

www.globe.com.ph

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