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1.2 621 Reviews

Globe Telecom Complaints Summary

35 Resolved
586 Unresolved
Our verdict: If considering services from Globe Telecom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Globe Telecom reviews & complaints 621

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M
9:18 am EST

Globe Telecom employment

I am an employee of GLOBE ROCKWELL and my complain is about my UNPAID OVERTIME. I always render 4 hours or more overtime each day as a cashier and i go home 2 AM in the morning just to finish counting the payments and checks for our daily transactions, ofcourse we cannot go home until were done. But the thing is every time i file my overtime our Outlet Manager refused to approved all my OT hours instead will just approved 2 hours for every 4 hours OT per day. If we complain they will just answer " sorry thats how it is, we cannot do anything about it". Come on GLOBE! Do something about it! Why? This is not right! I want justice about this.

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Bry Jerez
, US
Jan 09, 2019 11:42 pm EST

My God, Globe and Smart are the only network providers in the country for so many years and has accumulated millions or billions from customers. And yet their services are not improving but becoming worst instead. Never thought that even their employees are not getting paid well too!

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L
9:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom rude agent worst customer service

Please take action to this.
This agent is very rude not only through this chat but also in phone call. I want her to be terminated! She dont deserve to be on her possition as an agent, she is supposed to be nice no matter how customer react but it seemed that she took the issue personally. I will go also to the store to personally escalate my issue. I wont tolerate the behavior of this agent ive spoke with. I already called customer service and gave me ticket number. [protected]. Hope you'll help me regarding to this issue. They are not in the right track and cant be tolerated. You are suppose to satisfy with our demands and concerns. I will really not let this be forgotten without any action taken. Please review the ticket. I will go to the globe store tomorrow and make sure she will be terminated.

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R
11:35 pm EDT

Globe Telecom internet

I have much experience and many hours invested in globe. They sell many more subscriptions than they are able to service. The more subscribers the worse the service. They need more towers.in my area it is great in the morning and goes down, down, downhiull as the day progresses into evening when more people are online. It is also terrible on weekewnds and holidays for the same reason.

After 3 months they just told me that my only option was to discontinue service. My reply was for them to disconnect all new subscribers they added after me that are stealing my bandwidth and speed.

Globe does not care and give you nothing but the runaround. No customer service.

I hope the new telecom rips them a new one and drains their bank account. Only then (overnight) will they start to "care".

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8:38 am EDT
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Globe Telecom service-landline and internet

Our landline is not working since september 5, 2018. I always call globe hotline weekly. I' ve talked to different customer service representatives. We haven't used our phone for 1 month and our internet for 1 week and now they sent me the same charges. Isn't it unfair? There should be a rebates since we have experienced incovenience for 1 month, no landline and no internet how come that there are same charges? I hope that you will lessen our bill since I have talked to a customer representative that it should be deducted in our next billing statement. The service is bad yet you have the guts to ask for the same amount for us to pay.

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4:49 pm EDT

Globe Telecom gotscombodd70

Your gowatch 2gb free is a scam.whenever i watch youtube the usage goes against the 1gb data i registered with.it only consumes a bit data from the 2gb free.i also loaded thru gcash a gotscombodd90 oct 9 midnight and whenever i check my remaining data it kept on saying im not registered but i can still use the data until now.only that i dont know how much data left bec of this.im thinking of switching to smart.i even called 211 regarding the data allocation and your cx service sucks.you're incompetent!

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Update by Yvettef
Oct 12, 2018 4:52 pm EDT

Ive registered with gotscommbodd 70 and watch youtube but the free 2gb consume data just a little.ut goes against my data from the promo . I also loaded gotcdombodd90 oct 9 and it kep on saying im not registered.so i dont know how much data left

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8:27 am EDT

Globe Telecom globe resets all my fresh subscription.

I started to refill my load last hour and use GOTSCOMBO90 and a mix with the 2 SURF1D for downloading, I isolated all my network usage and it was exactly 1.5gb cost on the SURF1D, and no value decreased on the GO Sakto Promo, I am very dissapointed that it resets all the subscription, INCLUDING THE 2GB FOR VIDEOS AND GAMES, which i don't usually use, I was astonished when i found out my internet stopped. I wish this is some sort of Server glitch because it is ridiculous that my 2gb free for videos and games disappeared.

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2:36 am EDT

Globe Telecom globe broadband

I started the application on 9/23/18 it was from one of the Agent of Globe. I was promised after 2-3 days it will be connected. Verification team called, and the Agent [censored]ed my application they chose the No lock up period 4.5K DP for a fiber ready modem. I chose the 2.5K DP for the Adsl2+ modem because our place does not have fiber. So my application got delayed. I waited a few more days. Set the schedule for 10/05/18 because my work schedule changed. They told me to wait in the afternoon. A technician called, said they are on their way. We waited til 7pm. No one came. The Agent texted me that they can reschedule for tomorrow and we are priority. Advised me to wait from morning. Since im still in the office then i asked my cousin to stay at my place to wait. No one came. I came home in the afternoon. A technician came. Looked around the globe cabinets. Saying they can't do it tonight. Since it is dark. They called me since 2pm saying they are on their way. Nothing was done again! Today, sunday! Still no sign of a technician coming to install the service! This is the worse customer service experience I had in my whole life. 4 technicians called. And no one installed my service!

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Robert Vance
, PH
Oct 20, 2018 11:41 pm EDT

I have MUCH experience and many hours invested in Globe. They sell many more subscriptions than they are able to service. The more subscribers the worse the service. They need more towers. In my area it is great in the morning and goes down, down, downhiull as the day progresses into evening when more people are online. It is also terrible on weekewnds and holidays for the same reason.

After 3 months they just told me that my only option was to discontinue service. My reply was for them to disconnect all new subscribers they added AFTER me that are stealing my bandwidth and speed.

Globe DOES NOT care and give you nothing but the runaround. NO CUSTOMER SERVICE.

I hope the new telecom rips them a new one and drains their bank account. Only then (overnight) will they start to "care".

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M
11:51 pm EDT

Globe Telecom wont downgrade my plan back to original rate plan

Went to Abreeza Davao today to pay my outstanding balance. Also told the attendant that i'd like to take my rate plan back to original rate of 1499. She said she cant since I am on contract. Understood that, however, id like to continue services w only 1499 rate not 1799. She said to call 211 instead. Poor service. I have worked in telco and I know downgrades and cancellation are part of incentives/commissions. Please do a better job in explaining your disclosures so your customers wont regret signing up for you.

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7:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom plan installed

Dear Sir or Madam,

On September 17, 2018 I contracted with you for Plan 1899. 2 weeks before that, I have been contacting and exchanging calls with ROMY PAGASPAS, your team leader assigned in our area. ROMY PAGASPAS, the team leader, S. VASQUEZ and J. GARAY the installers were the people I spoke to when they are installing my plan at our house. I entered into the contract on the basis of being provided with estimated speeds of 15mbps. I have attached the receipt of the cash advance of P1899 that I paid for. Please see for your reference. I also gave extra to the installers and the team leader for their effort on that day.
They told me that in the first few days of having been installed the plan, I will still receive the speed of 3mbps because it's not yet activated. But from the day they installed my plan until now, I'm only achieving speeds of 6-7mbps.

On September 26, I called your company and spoke to Agent Milkie Martines having her employee number as zetl7239. The reference number is ATW18090000655. The report was escalated and I was told that an open ticket was already processed. A repair technician named as JUVEN TALAN already went to my house and told me that the wiring attached to the post is only for upto 5mbps and not 15mbps which ROMY, VASQUEZ and GARAY told me on the day they installed my plan. Juven said that the installers should know what should be the actual speed of the plan even before they install it to avoid customer complaints just like what I am writing to you now. He also suggested that I should just downgrade my plan to 5mbps since it will still have the speeds of 6-7mbps which what I am having right now. ROMY PAGASGAS told me many times that he will go back to me and refund the P200 because I gave them the cash advance of P1899 for the plan of 15mbps. He also told me that he will take care of the case and on my first bill my plan will only be P1699 having the speed of 5mbps.

I have established to my satisfaction that the problem is beyond my control, and that you are not providing the service I am going to pay for. ROMY PAGASPAS is not updating me regarding the matter. I want him and the installers to fix what they have done because it really is a hassle to me because I am a mother of two and I work online, so it is essential that I have internet that is functional. I request you again to send someone from your office to check my connection. I expect a quick response as satisfying your customers should be your first priority.

Respectfully yours,
Michelle Kaila Dy-Lingad

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12:26 am EDT

Globe Telecom my internet is not working from 3rd day of installation

I already wrote the complaint and submitted to the bayatal service and they did not reply to my letter and they sending the msg I have to pay 7k . Why I have to pay I got the service for only 3 days . And they took the installations charges of 2k . No reply from them and I am getting we would take legal action against u. What is happening with ur service . If i again get the msg i would complaint to police against u . Plz reply for this msg.

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Y
9:15 am EDT

Globe Telecom internet super slow

Why internet super slow slow slow and slow?
When internet will back to normal?
Do you know cannot see picture cannot download anything cannot watch cannot play?
Ask help from FB Globe ask me abount my account name and number after answer gone? Day off or ask for what?
We paid for good service not ignore service.
Please help on this and update asap.
We still your customer should understand our point too.
My account number :[protected]
Area KL Tower Legaspi Village Makati.
Thanks.

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Update by Yuyui Jubu Jubu
Sep 19, 2018 8:37 am EDT

Why internet slow slowly super slow. Cannot watch video. Cannot serch youtube. Chat via fb ask my name and account and not read 1 day for what?
When i can know the internet will be back to normal. I must work at home. Please understand.
If you do smt just let us know not quite like this. We paid every month to get the good service not ignore service.
My Account number [protected].
Please check and update asap.
Thanks

Update by Yuyui Jubu Jubu
Sep 19, 2018 8:54 am EDT

Why internet super slow slow and slow..cannot watch youtube cannot open ig cannot see fb picture cannot open email and etc...?
What happen? And i chat with globe fb ask me about account name and number after that gone 1 day until now still not read? Ask me for?

We paid every month for good service not ignore service. Please help to check on this case and update asap..

We are your customer.

My account number : [protected]
Area : KL Tower Legaspi village.

Thanks.

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G
4:16 am EDT

Globe Telecom globe home prepaid wifi

What is happening to my load, twice happened that after loading HOMESURF15 after a few minutes my load is consumed just having facebook gmail and jango station opened on my PC. It seems your system or somebody is stealing my load from you.
See below text messages specifically on the time the transactions happened and how closed the timing is!

Kindly give me an answer before I escalate this to a higher authority!

Gerardo B. Cruz
SIM card no of the Home Prepaid WIFI : +[protected]

You're now registered to HomeSurf15 (1GB/1 Day) with FREE INTERNET for VIU, LOL, and AOV. For status, text HOMESURF STATUS. To stop, text HOMESURF STOP. For more info, text HOMESURF INFO. Send to 8080.
2018/09/19 16:27:56

Hi! You have already used up all the MBs from your mobile internet promo. Enjoy more of what you love with 1GB surfing! Dial *143# and choose GoSURF50 to get 1GB for surfing, 300MB for 1 freebie and unli allnet texts, valid for 1 day.
2018/09/19 16:32:06

You're now registered to HomeSurf15 (1GB/1 Day) with FREE INTERNET for VIU, LOL, and AOV. For status, text HOMESURF STATUS. To stop, text HOMESURF STOP. For more info, text HOMESURF INFO. Send to 8080.
2018/09/19 16:49:44

Hi! You have already used up all the MBs from your mobile internet promo. Enjoy more of what you love with 1GB surfing! Dial *143# and choose GoSURF50 to get 1GB for surfing, 300MB for 1 freebie and unli allnet texts, valid for 1 day.
2018/09/19 16:54:37

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9:35 pm EDT
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Globe Telecom no internet connection

May I ask for assistance because I have no internet connect since last friday my account number is [protected] and account name is Omamalin, Renalyn. My last payment last on August 24 amounting to P1804, at Cebuana pawnshop with electronic validation number BP506120824180002. If you have any questions or clarification contact us at [protected]@gmail.com or cp number [protected].
I hoping for your immediate response in my request because we badly needed the internet connection right now.

Thank you very much.

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7:39 pm EDT

Globe Telecom billing for temporary disconnection

When we installed Globe line for P1299.00 a month, the sales agaent said, that we can ask for temporary disconnection if we go abroad. Now we are back. The bill is more than P5200.00!
After visiting the Globe Office at Robinsons, the lady called the billing section and asked to review the bill. I never requested for a reconnection. I proofed to them that I monthly requested the disconnection, still they ignored my request. Very unprofessional thieves but succesfull stealing money of poor Pilipinos!

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10:23 am EDT

Globe Telecom mobile phone unit has factory defect and no temporary mobile phone unit provided instead the plan was temporarily disconnected

last june 2018 i applied for PLAN 799 then 1st week of august the unit(J2 Prime samsung) was taking a longer time to charge . last august 13, 2018, i decided to go to the globe telecom office(Baligatn, City of ilagan, Isabela)to complain about the defect.after 30minutes of waiting, i was advised to give back the unit for repair and to temporary disconnect my account, i asked why they cannot provide a temporary unit instead so i may continue to use the plan but no clear answer was given by ms.Valdez with no assurance of how long will it take for the repair and the stress that i had to undergo(i bought a new mobile phone so i could continue to use my account. Sept 1, 2018 i went back to their office to pay and to ask for any update regarding the defective mobile phone, i was told that the mobile unit was still in manila and they don't know when will they give it back.I asked if i can terminate the plan, i was asked to talked to customer service(221) via call and the advised was to: Option 1. temporary disconnect my account for 1 month(Sept.1-Oct1, 2018) with ref #320916466A and renew the disconnection until i get the mobile phone back. WHAT? and option 2. she told me that i have to pay php 6, 000 + for the termination. wow!I accepted the 1st option that is to temporary disconnect my account but the fact that i applied for a plan to make my life less stressed but i was stressed that day cause instead of making me feel better it made me feel helpless.

I just want them to be kind to their customers give customers what is due them;
I want a refund for my advance 1 month payment and FREE termination of my account #[protected].
I hope you will act affirmatively on this matter .

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1:44 pm EDT

Globe Telecom broadband / no landline and internet services.

Im with globe for a long time and I really enjoyed their broadband services thats why I decided to upgrade it and renew the contract. Til this issues with their landline and internet happened. I contacted their hotline and talked to lot of agents, supervisors and a manager already from different towers. At first the issues were just an interruption with the internet and static line on the phone til suddenly I lost all the connections. Complaint was started if Im not wrong since July 29th of 2018 til today and contractors will just tell me that they will come to my house to fix it but none of them will do. I waiting the whole day everytime that they will say that just like yesterday. Then I will be shocked cause its indicated to their report that its executed when no one of them come to my house and the date for on site visit is just always being moved forward. Its already a long time issue and the damages Im having is too much. Now Im stressed and depressed cause its always like waiting for nothing and sacrificing my appointments for nothing as well. I hope this still has a chance to be resolved and wont happen again if I could still stay with you Globe. Landline number [protected]. PLEASE IM STILL TRYING TO STAY PLEASE SOLVE THIS ISSUES.

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5:14 am EDT

Globe Telecom customer service

I was a loyal Globe customer for 19 years. Until today.

> I had a billing dispute, that I know would be easy enough to resolve. However, I was given the runaround for 3 days. Meanwhile, I had no cell service because there is no coordination across the various units of Globe.
> I was put on hold for a long time (roughly 2 hours) because no supervisor was available to take my call. They were all apparently engaged. During all this time. I guess this makes sense because I expect that other people have issues with their service, too.
> Given that there was no escalation route for me, the only recourse the agent could give me (because their supervisors were too busy) was to send me to the Termination line. Funny, because it only took them minutes to cut one of my accounts. I am still following up on the other line I am having cut.

Bottomline: Globe would rather have you terminate your business with them for nearly 2 decades than to resolve your issue. Honestly, I am relieved that I no longer have to endure this incompetence on a monthly basis. Good riddance.

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8:32 am EDT

Globe Telecom postpaid account is being charged with netflix monthly

Globe postpaid account is being charged with netflix monthly of 460.00 since september 2017 and is unauthorized because I never subscribed to netflix. My phone service has been disconnected numerous times due to apparent netflix non payment. I have complained since last year 2017 and just this august 24, 25, 26 and 27, 2018 my phone line has been disconnected again adding to the numerous times I was inconvenienced. (the plan is 599). I want a reversal of all the unauthorized netflix charges and credit for the days that my phone service has been disconnected due to forced unauthorized netflix charge. I want netflix to be taken out of my account and deleted forever.

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4:14 am EDT

Globe Telecom customer service and fraudulent billing

On Aug 24th I received my email billing from Globe (21st month August) that billing indicated a balance of 472.12 due on 02 Sept 2018.
On Aug 26th I received a text message from Globe demanding a payment of P1972.12 or outgoing service would be discontinued.
Responses from Customer Service are just 'canned text' responses with zero answers to my questions.
First and foremost the account was current (not deliquent) and I have all my Globe payment receipts from LBC.
Second, the account demand was immediately paid (within the hour of receiving the text message) even though the demand for payment was fraudulent.
This the second instance of fraudulent billing from Globe Telecom within the last 8 months.
A formal complaint has now been filed with the NTC and consultation with an attorney is pending
NO response from Globe has been received other than an automated message.

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4:48 pm EDT

Globe Telecom volume boost for globe home tattoo broadband/dsl account

I have already sent 3 volume boost requests for my account #[protected] from 3 days ago but none of them has been delivered. Last week I also applied for a plan upgrade but I got no feedback after 48 hours. I called up the next day and customer service agent said they didn't have my email. How come? I'm on paperless billing. Then I was promised escalation of my request. I followed up on it the next day via Globe chat on FB and I was told they would have to rework my request. My, oh my! I'm a long-time customer of good standing and I was only asking for an upgrade. They were not sending feedback and I was only made aware of the status when I called up. Presently, I'm on 0.0 data as I write this and have decided to try their Android app to make another upgrade request. I feel very uncertain if Globe would promptly deliver this time. What's wrong with this company?

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Globe Telecom In-depth Review

Company Overview: Globe Telecom is a leading telecommunications company in the Philippines, offering a wide range of services to both residential and business customers. With a strong presence in the market, Globe Telecom has established itself as a reliable and innovative provider in the industry.

Services Offered: Globe Telecom offers a comprehensive range of services, including mobile, broadband, and landline services. They provide various mobile plans and packages to cater to different needs and budgets. Additionally, they offer internet and data services, as well as digital solutions for businesses.

Network Coverage: Globe Telecom boasts an extensive network coverage across the Philippines, ensuring that customers can stay connected wherever they go. Their network infrastructure is constantly being upgraded and expanded to provide better coverage and faster speeds.

Customer Service: Globe Telecom is committed to delivering excellent customer service. Their dedicated support team is readily available to assist customers with any inquiries or concerns. They offer multiple channels for customer support, including phone, email, and live chat, ensuring that customers can easily reach out for assistance.

Pricing and Plans: Globe Telecom offers competitive pricing and a variety of plans to suit different needs. They provide flexible options for both prepaid and postpaid customers, allowing them to choose the plan that best fits their usage and budget. Additionally, they frequently introduce promotions and discounts to provide added value to their customers.

Technology and Innovation: Globe Telecom is at the forefront of technology and innovation in the telecommunications industry. They continuously invest in upgrading their network infrastructure and adopting the latest technologies to provide faster and more reliable services. They also collaborate with industry partners to introduce innovative solutions and enhance the customer experience.

Reliability and Performance: Globe Telecom is known for its reliable network and consistent performance. They prioritize network stability and invest in advanced technologies to ensure that customers experience minimal disruptions and enjoy fast and seamless connectivity. Their commitment to delivering reliable services sets them apart from other providers in the market.

Additional Features and Benefits: In addition to their core services, Globe Telecom offers various additional features and benefits to enhance the customer experience. These include value-added services such as entertainment content, rewards programs, and exclusive partnerships with popular brands. They strive to provide a holistic experience to their customers beyond just basic telecommunications services.

User Experience: Customers generally have a positive user experience with Globe Telecom. The user-friendly interfaces of their mobile and online platforms make it easy for customers to manage their accounts, check usage, and avail of additional services. The overall user experience is smooth and hassle-free.

Overall Rating and Conclusion: Globe Telecom is a highly recommended telecommunications provider in the Philippines. With their wide range of services, extensive network coverage, reliable performance, and commitment to customer satisfaction, they consistently deliver value to their customers. Whether you are a residential or business customer, Globe Telecom is a reliable choice for all your telecommunications needs.

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Phone numbers

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Website

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