Globe 3mbps Business Bundle / Customer Service
Applied for Globe’s 3MBPS Business Bundle early January, installers arrived on the 14th. Connection failed immediately after they left and would only briefly function randomly for weeks following. I emailed Globe dozens of times through February 29. The only response was “we will refer your concern to the appropriate group for proper handling”. Never did I receive a response from the “appropriate group”. I know that technicians were looking into it, but we were rarely contacted by them. Never did Globe Customer Service call and ask for a status report. Expect nothing if you email Globe customer service. Calling Globe is just as useless, the Rep that you speak with has no idea of the current status of the problem. There is no one for the Rep to call for an update. They can email the “technical team”, but it produces no immediate response. Repeated requests to speak with a supervisor were refused. No one from Globe has ever called us as a follow-up. Service was cancelled early April. This is a management problem; it cannot be blamed on the Customer Service Reps. Obviously, Globe has no management development program, nor have they ever heard of Continuous Quality Improvement. With respect to the “world stage”: what an embarrassment to the Philippines!