GlobalTech - MCI Inmate Services / This company is a joke!
I have been using MCI for two years with a prepaid account which has been working out well until MCI was bought out or contracted GlobalTech. This company is a joke. I haven't been able to speak to my husband for three weeks because they can't do there job right. They don't speak enough English to take your credit card info correctly to process your request. If you don't have to hold for an hour and a half you get transfered from rep to rep and then disconnected. When I asked where the call center is located at I have been told Argentina and Baghdad. WHAT!!! Come on now. Just because we are receiving calls from an inmate doesn't mean we have to settle for whatever. This company really needs to be looked into. Yeah I am sure they are saving money with paying next to nothing in other countries for employment but the customer service is terrible. I can be reached at shorybrooks1006 AT yahoo.com.