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1.8 54 Reviews

GlobalHello Complaints Summary

10 Resolved
44 Unresolved
Our verdict: With GlobalHello's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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GlobalHello reviews & complaints 54

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Newest GlobalHello reviews & complaints

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5:32 am EST

GlobalHello calling service, no response from customer service

It's been about 3 months your service has not not responding my calls. I have been calling on costumer service not there is no response. Worst service one can ever get. I won't recommend this to any one. What about the recharge we have done? Initially u were responding. What happened now? What new excuse do you guys have? Looks like it's a scam to get money.

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Anish Dani
, SG
Dec 22, 2018 3:21 am EST

As I understand, they have closed down. I also have recharge of 200+ $.

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5:34 pm EST

GlobalHello calling from nz

Hello there,
We have been unable to make calls from the past three weeks. We have been informed time and again that there has been a server overload and wait for 72 hours. This happened three times. Now there is no reply at all. They have charged us USD 100 two months ago and haven't even bothered with service.
There is this one person Prince Kumar, who is apparently a service manager or something. He has stopped correspondence from the last one week. Can someone tell us what is happening. We seek redressal of our grievance immediately.
Thanks
An irate customer
Shalini

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7:04 am EDT

GlobalHello charged money without my authentication

I have been charged in year 2018 in March and May month for $100 Usd and 200 USD respectively which is not been authorized by me. As on agreed decision, the guy from company have to return me the whole amount in September but now they are saying that there is some issue in their system and they are not able to credit in my account. Now it is already September month and don't know what will happen to my money. Please help me to get it back to me.

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garry0808
, NZ
Oct 18, 2018 3:27 am EDT

they have done this to my friend to and trying to do with me too. just go to your bank and explain them what was happened. my friend did the same thing and they return his money next day. and for future change your credit card details because they might still have your details and they can charge you as well.

they told me that your subscription has been renewed and i was like who told you do this. they were like it is auto renew sir. even though they did not deduct any money because i did change my details. and they told me if i want to remove my details from their database i have to give them my new card details. and i did give it to them but i blocked my online transactions before that as soon i gave them my details i received 3 notifications from my bank that someone trying to deduct $200 from your acc. but thankfully i blocked my cards.
please every one dont activate any service from them.
they are absolutely scums.

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12:24 pm EDT

GlobalHello refund

I have been charged last year in September for $200 Usd which is not been authorised by me. As on agreed decision you guys have to return me the whole amount in January then because of your team mistake its delayed to April . And later i found out that my refund is coming back in 23rd July. But i have seen you have no respect of your words and i believe you guys r not interested in giving me my money back. But still let me know if you are not providing me a refund, then i will go to court in new zealand to claim my money . I would like to have a reason why my money have been kept for no reason and a common man been disturbed for no reason.

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Kawal671
, US
Nov 21, 2018 12:58 am EST
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I am one of the customer in Australia
$268 got deducted from my account. I wasn’t even using Global Hello for long time
I spoke to girl Kaya and she said that Neha named girl who isn’t working there anymore somehow added this direct debit from my account
I was told that I will get my money back in 90 days and instead of getting my money back in May $264 deducted from my account again
And I was told that agent supposed to return this money into my account and accidentally deducted, which makes no sense
Anyhow I told them to return my money or I will lodge dispute in bank
Then another girl Rakhi told me that please do not lodge dispute and do not cancel your card number they will return my money on 13 August
I never got my money back and they are saying that I can lodge dispute if I want after 10 months of waiting
If anyone got any money deducted without authorisation please do not listen to them and lodge dispute with your bank ASAP so that bank can take action against them

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4:10 am EDT
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GlobalHello service

The service received by this company recently is the worst service I received in my life.
Charging money without proper authorisation and taking too long to refund. Even then started telling stories without refunding money (after 8 weeks, still didn't receive my money back).

Both the agents and refund departments were answering in same way. I requested a call from manager but no response.

Seems like they don't care for customers.

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3:33 am EDT

GlobalHello had a online account to call overseas

I had an account with global hello to call overseas. I didn't used the account for 2-3 years and started getting calls that I have $200 credit on my account and if I want to use it I asked them so many time to cancel my account as I am not using it any more. They took my credit card details on the name of closing the account and debited $200 USD from my credit card in Dec 2017. When I asked for refund they mentioned it was done in error and was assured will get the refund within month. Till yet I have received my refund and again on 15/5/2018 they again deducted $200 USD from my credit card despite I had an email from them that my card has been blocked.

Sales people making fraudulent transactions to fulfill there targets. Accounts department don't know the policies and procedures.

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Punjabisniper
, US
Jun 06, 2018 5:38 am EDT

Same thing happened with me today also . They deducted 200 usd from my account .such a fraud company .

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3:47 pm EDT

GlobalHello unauthorized credit card charges

I am sick of this company. This is a fraud company All the customer care representatives from this company is giving me all fake information. This fraud company deduct $149.60 on 27 November 2017 from my credit card, without my permission. They are forcing me to use this money. I requested for the refund because they took my money out from my credit card without my permission. Every time i speak to a representative from Global Hello they gives me different dates. I have recording and there agents texts as well in which they committed of refunds on few different dates. I have spoken to Ruhi, Rahul, Shruti, another Rahul (6/4/18) and few other people and no one did the refund. Now its 5 month my complaint still pending and no action has been taken on my complaint. THIS COMPANY SHOULD BE BANNED IN NEW ZEALAND.
I also have some other proof of conversation but website is not supporting all the files.
Regards
Amit Kumar
[protected]

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5:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GlobalHello unethical behaviour

Hi,
I had a balance of more than $100 in my account. A lady called from the office and she was forcing me to recharge the account and threatened me if I do not recharge, she will deduct all my balance, which she did. If I have put $100 hard earned money in my account who is she to just bring the balance to zero. I have attached a proof of my transactions and I don't call too much internationally as I use whatsapp most of the times.

Login ID - [protected]

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Resolved

I got several calls to get the issue resolved and at the end they unblocked my account.

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4:09 am EDT

GlobalHello calling cards

This company is trying to rip off money in a very clever way.

A lady rang me to advise that the account that I opened in 2014 (and never used) is showing a transaction of $260 and that this is the fault of one of their employees whom they have terminated. I asked them to wait while I check my bank account and then clearly told them that I don't see this deduction from my account at that time. On this the lady said that I will see this in a few hours and that the company quickly wants to refund that amount otherwise it will not be possible to refund and she asked me for my credit card details. I started to get an idea thar this was a fraud.

After a long conversation I decided to put restrictions on my card and then gave the number to see what happens. Immediately I received a text from my bank that a transaction of over $250 is declined due to restrictions on my card. I immediately closed my account. The bank confirmed that this transaction and another one a couple of hours later for over $190 was attempted by Global Hello. And to date there is no money deducted from my account that the lady initially suggested their employee had done by mistake.

Anyone reading this please be aware these people have become too corrupt. They are very clever, they use many tactic to get your bank details.

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Dheerajbhaik
, US
Apr 22, 2018 3:34 am EDT
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They are fraud... they charged my credit card with out my permission and later told they will refund..
six month no refund...

whit i see after six month my credit card is again charged with out my permission..

guys be aware before giving cc Details.. Company and people are doggy...

I am not sure how these guys can be prevented doing this loot...

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joy.tilak
, NZ
Apr 04, 2018 1:51 am EDT

Well done. Wish I had not heed to their pressure and given them my card details. Anyways, I launched a dispute and got my money refunded. Thanks to ANZ bank. They are really good. This fraud company "Global Hello'' needs to be taken to court.

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2:47 am EDT
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GlobalHello money withdrawn without authorisation

I would like to bring this to light that without my authority, money was withdrawn from my anz bank account dated 21/3/18. I have spoken to 3 ladies over in india and seems no one is responsible for this and was told this happened accidentally which is to me is total crap. Iam just done with global hello and require immediate refund.
Iam taking this matter further up for investigation and legal action against global hello staff responsible for this. This is total misleading information to me and fraud. Highly recommend not to join global hello.

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goutham1666
, NZ
Jul 25, 2018 5:29 am EDT
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same thing happened to me as well anz says its not our responsibility

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Deepesh Chaudhary
, US
Mar 24, 2018 6:54 am EDT

They did to me too and I asked my bank to have it reversed

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Minal2563
, US
Jul 16, 2018 6:23 am EDT

Same things happened with me.
Have you complained to anz?

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1:32 am EDT

GlobalHello international internet calling

I finally got my money back from these scamster global hello by launching a dispute through my bank.

These thieves charged my account 300 dollars in january this month without my permission. One of their agents called and said "sir, we have accidentally deducted 300nzd from your bank through automatic payments, we need your cvv number to remove your card from our system. They said it in such an urgency that I could not think this was a scam and gave what they want and they deducted the amount. They promised me that they'll return me the money within a month in a month if I dont ask them for an official email as that will force them to use official methods to refund which may take 8 months and gave me a lot of fake excuses on why this happened. So I agreed. When I did not get my money back, I launched a dispute through my bank. These liars were trying to persuade me not to launch dispute but I did not listen and went ahead with the process and I finally got my money back today.

Guys, dont listen to what these [censor] tell you, just contact your bank and launch a dispute!

Mine was anz bank.

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6:04 am EST

GlobalHello unauthorized credit card charge

Global Hello is a cheating company. I live in New Zealand asked me to provide credit card details to provide cheap calling rate. I have had cancelled the contract with them due to poor service but their sales representative keep forcing us to use their service. At last, without our permission withdraw money from our account. I have cancelled my credit card to avoid further fraud.
One off sales rep 'Neha' phoned me promised to refund the money. I have trusted her gave credit card number to transfer the money. But she took again money from my instead reimburse.
Please do not trust this company or any sales rep.
This is fraud company including all staff members...Be careful before providing your credit card or bank details to this cheaters...

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2107 MEHTA
, US
Apr 24, 2018 2:50 am EDT

Global Hello is a cheating company. I live in Bahrain, Two years back i provide credit card details to provide cheap calling rate. I have had cancelled the contract with them due to poor service but their sales representative keep forcing us to use their service. At last, on 23 April 2018 without my permission US $ 50/- withdrawn from my account. I have cancelled my credit card to avoid further fraud.

Please do not trust this company or any sales rep.

I am going to publish in local news paper GULF DAILY NEWS shortly.
This is fraud company including all staff members...Be careful before providing your credit card or bank details to this bloody cheaters...

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4:02 pm EST
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GlobalHello charging without my permission

i am from newzealand. i joined this copany in 2017 and referred it to my friends also but they are froud people. once you gave them your card details they just keep on deducting amount without your permission. Me and my friend suffering from same issue. Right now near $400 they charged me for no reason without any permission of mine. Every month they keep on deducting $140 NZD from my account. Seeing so much negative reviews about this company i am filling a case against them so that in future they cant steal anybody money... In Newzealand this company soon will be blacklisted because of so much fraud

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8:26 pm EST
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GlobalHello illegal transactions by global hello in dbs bank

Hello,

As subjected there are illegal transactions in my account on 2017. Everymonth it was deducting 100-150 usd. Keep on calling to customer care and mailed to global hello support, no response yet.
Around 1000usd was deducted in 2017. As im jobless in 2017 i couldn't check my e-statements moreover i was some sort of depression stage being with family in singapore. Please do needful and take immediate action this and arrange my money back.

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11:43 pm EST
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GlobalHello charged $282 without any authorisation

I have been charged 282 nz dollar without my permission and when I rang them they had really stupid answer . ( sir we got another client with same name in our system so by mistake we done top up on your account ) guy name Aakash handling my account Dnt even bother to reply to my message. Worst part they said I gotta wait for 90 [censor] days to get my hard earned money back. Because of their transactions my credit was gone over limit and I have been charged fee for that plus interest for 2 months already ( who will be paying that [censor] money ) to be honest I am pissed of with global hello services and I got 9 of my family and friends who use global services . I promise you guys soon I get my money back will cancel my subscription and credit cards and I will make sure all of my family member and friends does same. I am gonna post global hello [censor] on Facebook and Twitter wherever else possible.

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Navsandhu
, US
Mar 14, 2018 5:41 pm EDT

Global hello is a scam company who rip your money. They deduct $284 from my credit card with out my permission and later on they said it’s non refundable I have to use that money for calling even I don’t want to they are rippers who rip your money. Big scammer

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6:14 am EST
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GlobalHello credit card deduction

These people have deducted my credit card for usd150 without my authorisation and they have dragging their feet for 3 months about the refund. It seems like their modus operandi of committing fraud on customers. Let's all complain to the authorities in nz and india and stop these fraudsters in their tracks. It seems the fraud has been going for quite some time now.

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Mr PSingh
, AU
Feb 28, 2018 6:10 am EST

Globalhallo.net
Its a [censor] GLOBALSCAM company. They called me today after 2 years since I stopped using their service(they cheated me $200). Anyways I got call from some KAYA named [censor] saying globalhello have deducted $200 from my credit card I beleived her and she transffered my call to Ruhi saini in accounts department. Untill that moment there was no transection displayed on my internet banking. She told me it can take upto 30mins or 1 hour for the transection to come on screen bcoz of servers etc. Anyways she took my cards details again to delete it from their system but within next 10 minutes they made 3 failed attemptes to deduct $268, $190 and $127 from my card. Luckly I had locked my card while I was talking to this [censor] otherwise I would have been the victim of this scam. Please try not to take their calls simply hang up. These Globalhello are just big frauds. Im gonna leave a complaint against them I Victorian Consumer Affairs...

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12:40 am EST

GlobalHello calling plans and took money without permission (misuse)

Hi
I am sunny from new zealand ... everything is going alright but in last july they will deduct $70without my permission... when i asked about this they said that is our new scehme and now they deduct US $100 wich is $150 nz dollars and i want refund this time . When i asked about refund they said will take 30 days to get back refund (processing time). They deduct from my credit card but it's more than 3 months. Now i talked about my plans and all ... not answering my phone calls and messages. Really annoying .So i think we should wiped out this company.

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9:26 pm EST
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GlobalHello deducting my money without my consent

I have been using global hello for nepal calls since few years. They have charged my account 3 times without my consent. 2 times i have forgiven them and took the minutes. They kept saying that my card is removed but still they kept charging. And again they deducted aud $128. They said they will give it back as last time. Last time i waited 2 months but i didnt get back and then i got the minutes yesterday after 3 months. I have changed my card but new card is also updated automatically. They are useless.

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7:04 pm EST

GlobalHello unauthorized credit card charges

Hello there innocent people,
Global hello is completely without a doubt a worst company I have ever dealt with. All the people working there are very very clever in the sense of stupid because the will call you again and again on daily basis trying to sell there [censor]ed up service to call india. Even thought you said you do not need any service but they don't understand they will ring until you finally agree to have their [censor]ing service. Once you have that then is different story because first of all that bloody app sucks. So of you contact the bloody company they will not answer your msg or your phone call. So after all this I told them make my card will not be charged but they [censor]ing charged my card with us $100. I asked them for refund my money. Then I contacted them but with poor skills employees they said you have not charged then you need to prove so I sent screen shot of account. They agreed to paid but after 45 [censor]ing days. Then the agent will call you call and beg you to cancel the refund other he/she will be in trouble and their salary will be unpaid and they will get charged... My point is do not get I mean any service with global hello india company.. You sucks global hello and all of you team...

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3:49 am EST

GlobalHello scam

One of the worst company ever. They stole my credit card details and scammed hundreds of $$$.
Today I received a call that we deducted 200$ from your account and the shocking thing is that I wasn't using their service from last 6 months. I asked them to deactivate my account multiple times but they still ring me and say my account is still activate and I have to pay another $200 to deactivate my account.
If anyone is reading this comment do please do not try global hello services. Even I asked my friends to stop using it

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Kawal671
, US
Nov 21, 2018 1:06 am EST
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I wasn’t even using their services for long time and got $532 deducted from my account and on the top they told me not lodge dispute and do not cancel my card too so that they can return my money
Total fraud company if money got deducted from your account lodge dispute straight away or may be you won’t get your money back like me
I am gonna go to court now against this fraud company

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vd.abes
, AU
Jul 17, 2018 6:23 am EDT
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Allright people. Some more information if you are in Australia. Ombudsman is the way to go :-

Telecommunications Industry Ombudsman (TIO) to assist. Contact details are as under:
The Telecommunications Industry Ombudsman is contactable at: http://www.tio.com.au/about-us/contact-us
By telephone on: [protected],
By facsimile on: [protected],
By post at: PO Box 276, Collins Street West, VIC,
In person: at Level 3, 595 Collins Street, Melbourne.

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vd.abes
, AU
Jul 17, 2018 6:18 am EDT
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Hi Guys, I am another victim of this bloody scam and dealing with these scammers currently to get my money back. Looks like they have same modus operandi each time. Charged me 200 USD without authorisation and promised to get me a refund within 30 working days. (Also provided my a bogus refund Id "[protected]"). Its 45th working day today, and I have called them at least 15 times by now, every time they tell me their refund department will call me in 24 hours/5 hours/2 hours and also "in 2 mins" when I called last. They have stopped picking up calls(or perhaps blocked) from my number and my wife's number as well. Such ******
I am going to report this to my local authorities if this refund is not received in next few days.

I agree with pat.brisi "They seem to be so good that you cant even tell they are lying." They took me in confidence by telling me all details of all recharges I had from years back and then said they had 50$ which they want to refund. I gave them my CC details and next thing I know is 200 USD DEDUCTED from my account rather than 50 refund.

Report these to the authorities people. They should be banned to protect our hard earned money.

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Kawal671
, US
Nov 21, 2018 1:08 am EST
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Replying to comment of vd.abes

Don’t waste your time. Lodge dispute against them ASAP or your bank won’t be able to help you
This happens to me

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Jassi Nagpal
, US
May 30, 2018 11:05 pm EDT

support@globalhello.net
The same thing happened with me. Two years ago my husband got a plan but we didn't like that because of the cheap quality. They told us that if we didn't like their plane, we can request them to get a refund. But they didn't give a response to my calls and not returned my money. After that, they deducted around $300 from our account without our permission and even that we didn't give any authority to them for auto payment. After calling them again and again they did refund to us and I told them as we are not using it so we need the refund. But they didn't do anything for us and this year again they have stolen our credit card details and even that I didn't give them my credit card details.
They are fraud and just robbing the people. Please be aware of them as this company is fake.
They dont have any landline number, I have their office mobile number +[protected]

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Dchouhan
, AU
May 16, 2018 3:36 am EDT

Same thing happened to me Fruad company.

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Aka G
, AU
May 18, 2018 5:03 am EDT
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Replying to comment of Dchouhan

Dchougan,
Report you bank or credit card company that this was done by you, they will cancell it and refund you money back. Don’t communicate global hellow for this

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Aka G
, AU
May 18, 2018 5:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Aka G

Sorry WAS NOT*DONE

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GlobalHello
, US
Jun 13, 2018 6:01 am EDT
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Replying to comment of Dchouhan

Dear Customer,
We want to extend our sincerest apologies concerning all the issues that you have faced.We hope you will give us and opportunity to discuss this further with you you can email us your registered contact details on support@globalhello.net. We will be taking care of you personally, We are 12 years old company of strong ethics and our customers are always put first. We hope to find a solution than makes you smile.
Thank You
GlobalHello

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Aka G
, AU
Apr 23, 2018 10:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Cancel your transaction through your bank and you will get your money back.

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pat.brisi
, AU
Apr 10, 2018 2:25 am EDT

I am another user who is dealing with the same scammers trying to milk money out of credit card as written by Sunny06 above.. Everyone can you report to your your local authorities of the frauds. They seem to be so good that you cant even tell they are lying.

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GlobalHello
, US
Jun 13, 2018 5:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of pat.brisi

Dear Customer
We want to sincerely apologize for your negative experience with our service. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, email us your registered contact details at support@globalhello.net and we will get back to you promptly. We are 12 years old company of strong ethics and our customers are always put first and We look forward to hearing from you and earning you back your business.
Thank you
GlobalHello

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Indian29
, US
Apr 08, 2018 8:35 pm EDT

I was cheated into being a custommer a few years ago. I stopped using the service and told Rahul off when he called to offer me better rates.
A few minutes later my bank called me to ask if I had authorised a payment of 150 euros. I cancelled my card and got a new one.
This fraud company should be stopped.

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Sunny06
, US
Apr 04, 2018 12:49 am EDT

Hey guys,
Global hello is froud company,
Am living in melbourne and around two yrs ago they call me to provide few free minutes to india with little amount.
They cheat me and got my card number and without my permission they deduct $30.
Then i wait their calls and search on internet for t.v. he company but unfortunately didn't get anything, then i comllaint to my bank, they block them from my account and hold that transaction.
And then after two yrs later, they call me and told me that they have my amounts and want to pay me back, so please again verify your card,
And now they want to get card number again through this [censor] planning.
Be aware guys from these froud people.
T hanks

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rippymartin
, US
May 19, 2018 8:08 am EDT
Replying to comment of Sunny06

lets put our experience on FB pages.. like indians in Melbourne, Indians in Sydney etc.

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vaishak_uthaman
, US
Jan 26, 2018 3:45 am EST

Hi i am a Hong Kong Resident and me and my friends cash was also pulled out without our information...We are trying contacting the staffs and none are picking now.please help us to put us a compalint

Vaishak Uthaman
+852 [protected]

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SoulTraySky
, MX
Apr 08, 2018 8:39 pm EDT

COLUD YU MARKOING BUT IS FRONT
SE YU BESOS AND REGARDS MMM

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GlobalHello contacts

Phone numbers

1888 998 8540 +852 58 080 227 More phone numbers

Website

globalhello.net

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