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This company seems to be the perfect one stop shop for everything you need to make that special day truly memorable. Unfortunately, it will prove to be memorable for all the WRONG reasons. Mr Carl Manning and his staff (Filomena etc..) are extremely unprofessional and completely disorganized. Each meeting proved to be pointless, appointments are consistently broken and the claim to be affordable in comparison proves to be a total lie. While Carl seems charming, disagree with anything he has to say and watch his time bomb hit self destruct. It is 10 days before our wedding and NOTHING has been done. We have not seen sample centre pieces or bouquets, wedding decor or anything. The price keeps changing, even though the contract states something different. Being such an important day, and the flowers are so integral, we decided that seeing as nothing has been done to date, it was time to make alternative plans. Filomena wanted to change the cost of our centrepeices and our beautiful Hydrangas to CARNATIONS?!?! When we obviously would not agree she claimed that she would not lose her shirt over our business and encouraged us to cancel our flowers... which is exactly what we did. No calls were returned for over a week (keep in mind this is within a 3 week window of our wedding) and all the excuses were exhausted. We needed to cancel, confirm our other arrangements, but now Carl says we wont get our deposit back? Is he serious? It was them that encouraged us to cancel the flowers only weeks before the wedding. They probably assumed that we wouldn't be able to make alternative arrangements this quickly, and that we would just pay the additional costs and settle for the ugly flowers. BEWARE, this company is a Brides nightmare. Carl decided to return our call (inappropriately) at 9 PM only to yell at the soon to be bride, putting her in tears, and still not offering any solutions. This is one headache that everyone should avoid. I would never refer them to anyone.
They have been nothing but a nightmare for us also! They gave us nothing that we actually ordered. They are way too over-priced. BRIDES BEWARE OF THIS HORRIBLE PLACE. They have ripped us off for EVERYTHING ... and worst of all ... when we took back the mirrors for our centrepieces because they were the complete wrong thing AND THEY GAVE US THE DISPLAY, they refused to refund us our money for the one mirror or exchange it for the correct one. We had ordered and paid for 25 mirrors, they gave us 24 correct ones and then wanted us to buy the box of 6, when we refused to buy all 6 and demanded we get just the one, they gave us the store sample, which was the wrong style of mirror anyway! It's been a nightmare ... As I was arguing with Carl (the owner) to exchange the mirror or give us our money back, he told me he didn't give a [censored] and that he was going to call the police to have my ### thrown out of his store. Those words exactly. His other employees also made my mom count out the crystals for the centrepieces. WHO DOES THAT! Then, they only gave us enough crystals to fill 6 centrepieces, we had paid for enough to fill 25 vases.
Brides and Grooms, if you want your day to be any bit lovely, DO NOT book and purchase ANYTHING. NOT ONE THING, from this hell hole! I was fortunate enough to only have purchased the beads, mirrors and lights for the centrepieces. But I have heard other stories that are much worse! This company needs to be shut down, and after the way Carl spoke to me, I will make it my mission to have the place closed down! The couples are under enough stress planning the wedding, they do not need this company to ruin they're special day!
There is a place around the corner, and it's their wholesaler that Global is purchasing their product from. They are marking everything up MORE THAN 100% ... It's one thing to make a profit, It's another thing to ROB and RIP people off.
All I can say is save yourselves the nightmare. Though it was just a few items, My family and I regret ever stepping foot into that store. I will be back there to get the correct mirror. But I have been doing a lot of research on the nightmares this company has caused, and plan on going to City TV regarding this company. Brides, this is your's and your groom's day, and these people DO NOT CARE ABOUT THAT, they care about your money. They do not care whether their customer service and the products are reliable.
Hey Bailey,
Its funny that you are the only one person that has ever had a good review about this company. I feel sorry for your friends to have a friend like you who would recommend them to these people. You might as well have told your friends to go to Hell! You are quite funny. On the grander scale of things your little positive comment scales to nothing compared to all the confirmed issues that a whole bunch of other brides/couples have experienced for their wedding day.
I had the unfortunate incident of dealing with this company as well recently. They cancelled meetings with us so many times and have asked us to pay for the full amount of our wedding decorations a month before my actual wedding. I will call and even pass by the place to follow up and ensure that all the decor and items are ready. They decide to call me the day before to say they do not have my special embroidered table cloths. After arguing with them and wasting the whole day prior to my wedding day being stressed, they confirmed that they will have it after all. As to much surprise not only did they not have the table cloths, they also did not decorate my church, came in short with chair covers and did not have the large collanade bay we had paid for. This company is an absolute nightmare to deal with as the owner Karl & Filomena are blatant liars and respect nobody. We have filed complaints with the Better Business Bureau where they are notorious to not resolve any complaints (See links below)
http://mwco.bbb.org/WWWRoot/Report.aspx?site=160&bbb=0107&firm=5614
http://mwco.bbb.org/WWWRoot/Report.aspx?site=160&bbb=0107&firm=5614
We have also started a file with the Consumer Protection Branch but they take longer to resolve. They apparently have been sued numerous times before but dont end up paying so taking them to court is pretty wasteful of your own money. There was over 30 other complaints about this company on this site before but it appears to have been removed. I have tried contacting Global Tv to do a follow up story in regards to this company but have not heard back. I think all of us that were victimized by Global Wedding, should file a CLASS ACTION LAWSUIT as that is the only way we can make an impact and ensure that this business is completely out business and not out there to ruin people's wedding that they have planned for all their lives. It is nice to see that a lot more brides are speaking out but honestly but sad at to see the number of people this company have hurt. Unfortunately most brides get too caught up in the moment to be doing their research about the company and that is how they end up booking with Global Wedding aka Canadian Bridal .. I think its the last thing in your mind to actually doubt the vendor you are dealing with as you have so many other things you have to take care of. I really think that they should be reprimanded for all their issues.
I went into this company awhile back and they were arguing with another bride, i got out of there pretty fast, then i was approached by one of the ladies who was complaining on Global and she told me to stay away from this company. Apparently there is a big write up now on WeddingBells about them. They actually were in Kitchener under Canadian Bridal and then went to Mississauga under National Bridal and now Global Weddings..how many more namesl do they have, when a company can't even stick with one name you know there is something totally wrong. I found out from another site that they live on 475 Activa Ave in Kitchener, maybe people should start sending their legal papers there.
I had a bad experience with this company in January '08 where we lost our $1, 000. They were pretty Incompetent. We chose to forgo the $1, 000 rather than take the chance of using these people as a supplier for the wedding. There were many complaints on this board about them (I guess they were erased?). Quite a few people were extremely upset and wanted to pursue legal action.
I really have no idea why Brides still go with this company, the signs are all there, STAY AWAY. There used to be 25 complaints on here about them. They do rip you off and the word around Kitchener is the cops are after him. Why can't Brides STAY AWAY
I can't believe it! I'm not alone! I'm going through the same problem. We didn't get to see anything. The limo was old and had no A/C. Had I know this I would have cancelled everything. They cancelled on our appointents 4 times, with no sympathy. He actually sent us threatning letter stating he will sue us. Because of all the heartache we went through we held back some of the payment. I was actually trying to be smart. I hope he throws out the idea of suing us because he won't win. He made my wedding a nightmare!
Tried to charge my sister (the bride) $1500 for a dress they said was the new 2009 collection, I later found it online for $600 from the fall 2005 collection. This place is dishonest and should be avoided at all costs. You can also look at this article http://www.canada.com/globaltv/ontario/features/consumer_sos/story.html?id=72b0aa02-83f2-4638-b626-3b8792d5b2b8