Global Timeshares / Horrible service!
I was contacted in October of 2006 to sell my timeshare by a Aramis Ortiz. After much hesitation on my part and many promises from Mr. Ortiz that the timeshare should be sold within 120 days, I signed up. I was then given a representative, Cynthia McVeen who took my calls for a while all the while telling me, 'I have your property in the showcase, I have a sitdown scheduled with companies that are interested in your property. Everything should be finalized in two weeks.'
Well, again here I am EIGHTEEN MONTHS later, still holding on for two more weeks. Another kicker, was when I called in one time for an update on my property a 'Charles' took the call and told me not to call back, because I constantly call and bother them about selling my property. (Hello, that is what I paid for) He told me to call customer service which I did, and was put in contact with a man named 'Alex' who took my call promptly, and listened to my situation. He promised he would contact Ms. McVeen and she would get back to me. She did not, so I called him back.
He informed me that she indeed told him she had called me, and he apologized because he was lied to as well. He offered to send me a check for the money I paid to global timeshares to sell my property. Thank heavens I didn't hold my breath because that was well over a month ago. I have tried once a week since then to get a hold of 'Alex' to no avail. I tried to call the [protected] number to get in touch with Ms. McVeen and it has a message 'Yeah, I lost my phone leave your name and number so I can call you back' in a voice that sounds very much like ' Charles.'
Also as another tidbit of info... I was told 6 months into this that I was asking too much for the property... Like I set the price for it!! Also as far as calling in and asking them about the update on the property, Ms. McVeen advised me 'if you don't hear back from me by (whatever date at the time) call me back' so I only did what this company told me to do. Bottom line, I got screwed, and if I can help anyone else from this catastrophe, By all means I will.