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Global Tel Link / Incorrect Billing

New Bern, NC, United States Review updated:
Contact information:
Phone: 2525254590

I have been charged NC collect rates at $3.40+tax for more than 120 calls that should be charged $3.15+tax per the NC DPS website Inmate Telephone System section. I have paid the $4.75 service fee 18 times, but paid $7.95 3 times. I have paid full (yet incorrect) price for 7 calls less than 5 minutes each, including a 2 second call that was a busy signal, that should be refunded per the Q&A Help section of the GTL website, as my phone is not a cell phone. I have been told by GTL that my billing will not be researched, and that I will not receive any credit on my account, ever.

Ep
May 14, 2015
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Comments

  • Cy
      13th of Mar, 2009
    Global Tel Link - Terrible experience
    Global Tel Link
    United States
    gtl.net

    Got three calls today saying an inmate has been trying to contact me. Liars. I won't talk to a inmate and sure won't pay to talk to one.

    0 Votes
  • Pa
      19th of Oct, 2009
    Global Tel Link - Should be shut down and/or fined
    Global Tel Link
    United States

    Hi my name is Paula and I would like to put together a group of us to file a complaint to the FCC and would like to bring itto the attention of the media. This company preys on vulnerable people in desperate situations and needs to be delt with. I contacted a lawyer and he is willing to take the case.

    0 Votes
  • Je
      19th of Oct, 2009

    leave it to the ###s at the DOC to figure out a way to bilk money from inmate's loved ones.

    0 Votes
  • Mi
      30th of Mar, 2010

    Hi. If you are still talking to this lawyer please contact me at [protected]@yahoo.com as I also have a story as many others do.. Thanks

    0 Votes
  • Ov
      28th of Aug, 2011
    Global Tel Link - Keep getting unrelenting calls and am unable to block
    Lancaster
    California
    United States

    I keep getting calls from Global Tel Link that wont stop and have not figured out a way to get it to stop. I follow the instructions to block the calls and then get disconnected after waiting for 15 minutes.

    0 Votes
  • Ch
      5th of Nov, 2013
    Global Tel Link - unable to accept calls from my cell phone
    global tel
    West Jefferson
    United States

    i made a new account and have been unable to accept any calls from my boyfriend in prison when i call to complain i get a bunch of excuses and no results i have paisd tobe able to talk and expect to be able to accept his calls.

    0 Votes
  • Sh
      8th of Dec, 2013

    This place ripped me off.
    I paid them money and still can't accept the calls. It is FRAUD!!

    0 Votes

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