Global Tel Link / No customer service
For anybody else experiencing problems with this company I URGE you to take the route I did and file a report with the better business bureau its very easy you can do it online and you may actually see some results from this ignorant company! They tried to steal $75 credit card payment from me and not credit my account with the payment stating that my zip code was inputted in their system wrong (an error on THEIR PART) however they still collected the payment from my credit card and never credited my account with it, they made me make ANOTHER $75 payment totaling $150 and I had to file a report with the BBB to get the original $75 payment returned (the $75 they said they never collected but showed otherwise on my credit card statement).
Breakdown: Not only did they steal this 75.00 from me and not return it until the BBB got involved, before contacting the BBB I tried to resolve this issue with them myself and waited HOURS at a time being placed in their 'QUEUE' only to never receive a call back and have to call and wait AGAIN I also encountered the plethera of ignorant individuals that are global tel link employees I was hung up on when I asked to speak with a manager my credit card company also called on my behalf and got the same treatment rudeness and then hung up on...I mean it was terrible! by the end of the day I was at my witts end and knew that there was no way I was going to be able to deal with these people on my own. After I involved the BBB a global tel link rep called me back RIGHT AWAY and was just a picture of courtesy! HA! This company is terrible I hate that I have to deal with them and anybody else who feels they are being ripped off PLEASE file a report with the BBB you will see some results and at the very least they can be investigated for their erroneous business practices and poor customer service and hopefully that will make them fix their ways!
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