Suzuki
reviews and complaints

We bought this car on 21 st December 2017 we had it delivered from Shrewsbury tj Vickers Suzuki the car was driven up for us by ace vehicle service.on the 22nd I put car in reverse and it started to shudder did it in drive also when cold we took it to our local dealership in Falkirk ian grieve where they diagnosed a clutch issue they had it for five days the shudder was not there now until you give the car a bit more throttle .We went back with the car and a technician road tested the car with me and my wife in the car he did the same with the throttle and same thing happened he explained the clutch is manual which is electronically controlled he stopped the car twice and pushed the throttle quite a bit he said the juddering was wheel spin and he did not like doing it as could cause damage surely a technician should not do that to a car if there is a risk of damage .And to finish the car had not been valeted by tj Vickers prior to us getting the car as grieves had to valet it and Vickers must have known there was a clutch issue but just sent the car up the road very disappointed with the cars transmission not the usual standard I expected from Suzuki. Sarah Goesbury knows about our issues at your UK office but we are just passed back to dealership to sort problems.We have had swifts splashes all of which have been trouble free and a lovely drive but the transmission in the ignis spoils the cars enjoyment

Dear Suzuki Company ;

I have Own Suzuki Car Model Swift Since 2015, Chassis No. : 826700
Motor No. : 1532295, Total K/M carried Out about 16000 Km, I made Every 5000 K/M Car Maintenance Service According to your maintenance program, Last two visit for Service I describe something I feel in my Car to someone who responsible for Maintenance as I feel heavy Vibration inside my car Special when I Put my Car in (P) position or in (N) position, they told me these Problem was common in all Model for these Car (Industry defect), according to his description that Motor Base need to be replaced but the Spare part not available now these happen from about 4 month and nothing change, still spare part not available, Noted that my Car warranty
will be end by the end of next June 2018, kindly Please pay attention to the complaint submitted to you and access to solve this problem
ASAP,
Thanks for your co-operation and wait for your feedback

Contact INFORMATION

NAME : HODA ELSAID AHMED NASR
MOBILE : 002-[protected] /002 - [protected]
COUNTRY : EGYPT - CAIRO
E. mail :- [protected]@gmail.com

Dear Suzuki Company ;

I have Own Suzuki Car Model Swift Since 2015, Chassis No. : 826700
Motor No. : 1532295, Total K/M carried Out about 16000 Km, I made Every 5000 K/M Car Maintenance Service According to your maintenance program, Last two visit for Service I describe something I feel in my Car to someone who responsible for Maintenance as I feel heavy Vibration inside my car Special when I Put my Car in (P) position or in (N) position, they told me these Problem was common in all Model for these Car (Industry defect), according to his description that Motor Base need to be replaced but the Spare part not available now these happen from about 4 month and nothing change, still spare part not available, Noted that my Car warranty
will be end by the end of next June 2018, kindly Please pay attention to the complaint submitted to you and access to solve this problem
ASAP,
Thanks for your co-operation and wait for your feedback

contact information

name : hoda elsaid ahmed nasr
mobile : 002-[protected] /002 - [protected]
country : egypt - cairo

I have a suzuki sport 2013 since new, i was very happy with the car until the last service. I had done that service for its 120, 000 km on december 14 and just 1 day after the service done it, my car presents a failure, that dropped me in a trip between 2 cities in mexico.
I left my car in the agency service and they told me that the car presents a failure in a sensor ( b1s1 ) the oxigen sensor.
The problem is that they told me that they don't have the sensor in mexico and has to make a pediment to japan and this gonna take al least 45 workable days for receiving this sensor.
I don´t believe that a company like suzuki doesn´t have a piece in all mexico country. Maybe it´s not your fault but you have to take this experience for mexico´s costumers service.
I saw the new sport 2018 and my mind was to change my car when the new one arrives to mexico, but really now i´m not sure to do that. Now i am more than 1 month waiting the famous piece and i don´t have another car. This is very difficult for me because in my work i have to move to a lot of places and now i am spending a lot of money and time in taxis, buses, etc...
I hope you can help me as soon as possible.
Thanks

gilberto garduño antuñano

I purchased a wagon r car dy agent sbtjapan sri lanka.its 2017 model car and mentioned anly done 7km.now it has done 3578 km.I have problem in driver belt auto adjuster.in sri lanka I couldn't find any solution.while driving whit that sound make big headache.I already complain to sbtjapan sri lanka and they said it's common issuse whit this model wagon r.now I'm in big trouble.plese let me know what can I do.

Thank you.
Nishantha.
+[protected].

My rear bumper clips have broken twice requiring repair. Suzuki AU is refusing to honour my warranty. On the 1st repair 17/07/2017 my Suzuki service centre repaired under warranty but had to buy the parts because Suzuki AU would not honour the warranty the service centre quoted the reason being "Adhesives bracket behind, poor plastic finish, replaced RHR holder bracket for bumper" a few weeks later the same thing occurred and on 10/11/2017 I took my car back to the Suzuki service centre for a service and examination of the reoccurring issue. Suzuki service centre stated "quality of clips insufficient" & "customer complaint back panel drivers side clip has broken again refer to history, we have replaced the clips once before refer to service history, poor design from Suzuki retaining clips not strong enough." The service centre advised me to contact Suzuki AU to negotiate a repair under warranty and they had also contacted Suzuki AU requesting the repair be covered but Suzuki AU refused. I emailed customer service requesting repairs and they stated -
27/11/2017
Dear Helena,

We write with regard to the repairs required to your Suzuki Swift.

Suzuki Australia would like to take this opportunity to advise that not all repairs, adjustments and replacements are the result of defects in material or workmanship. There are many other circumstances beyond the control of the manufacturer that might result in repairs being required.

We have reviewed the circumstances surrounding the concerns you have raised and wish to advise that the evidence presented indicates that the effected components have been subjected to some form of external influence resulting in the concerns now evident.

The New Vehicle Warranty supplied with your vehicle provides coverage for any failure that is attributable to a manufacturing defect and on this occasion, we must advise that we have been unable to substantiate any product failure that can be attributed to manufacturing.

Whilst we are sorry to learn of your experience, we regret to advise we are unable to be of any tangible assistance in this instance.

I then sought advice from Consumer Affairs Australia as the Service Centre did not indicate any evidence of an external factor only the fault with the clips on examination of my vehicle.

I requested Suzuki AU provide me with the evidence which was presented and asked what the external factor they were referring to. I also emailed my service centre (Blood Suzuki) with the reply from Suzuki AU and requested they indicate to me if there was such factors presented what evidence there was.
Suzuki AU and the Suzuki service centre (Blood Suzuki) have not responded.
On 8/12/2017 I contacted Suzuki AU via Facebook requesting a reply to my concerns. Suzuki AU have not responded.
On the 12/12/2017 I phoned Suzuki AU and was not provided any explanation and advised they would need to look into it and would call me back. I have not received any phone calls or correspondence from Suzuki.

All I am asking is for a fair go. My warranty is Valid. I am not aware of any evidence being presented or external factor, nor has any been presented to me at this time.

I am requesting my vehicle be repaired under warranty and if something else is causing the clips to continually break then this issue be addressed and repaired properly under my valid warranty.

Kind Regards,

Helena Mackie

Dear Concern,

I have dropped my vehicle registration No. AZJ-748 for bodywork through insurance company.

When I have received the car today their labor has replaced my genuine Toyota Corolla Horn set, which I had installed on my own cost.

Kindly ask your concern authorities to take necessary action on my complaint.

Regards,
Ghufran H. Farooqi
+[protected]

Dear Suzuki Customer Service Representative,

I have a Suzuki Car model Sx4 that was purchased from a very close friend. This car was manufactured in 2012, model 2013, purchased in 2013. All revisions have been made at Suzuki Service Center, according to car's manual. The car was purchased 7 months ago, after being evaluated at Suzuki Service Center and approved by them.
The current mileage is 30 thousand kilometers. The car had water and oil changed.
I was driving on the highway and 28 kms later, the car simply stopped without having nor turned on any light. At this moment, I almost caused a traffic jam on the Bandeirantes highway. I was able to go to the side of the road (leaving the car in position N) and avoid an accident. I had to request a tow truck to transport the car to the Suzuki workshop.
From that moment on, I began to feel "helpless" by the Suzuki company.
During 5 business days I received no email or phone call from them.
All the answers I got were by my insistence calling Suzuki Brazil daily.
These are the answer I got from them until now:
1- We are in diagnosis
2-We still do not know what happened, we are eliminating all external factors like lack of water, or lack of oil.
3- We eliminate the possibilities of external factors, but we need authorization to open the engine (I authorized it by e-mail).
4- The problem has been verified and we will send the budget by email (sending in attachment). According to them the engine warmed up, stretched the radiator cap and burned the head gasket which would cause all the rest of the problems.

I asked the failure cause and they never knew how to tell me. I inquired if there was anything I could do, they also could not answer, since I checked the water and oil and the car also did not accuse anything.

Upon receiving the e-mail I was in shock and I contacted the Suzuki SAC, hoping that they would take responsibility for such absurdity.

After 8 business days I received the information that they could offer only a discount on the value of the parts.

I ask myself what are your intentions offering me only that?

How am I supposed to trust in Suzuki Brand after purchase a semi-new car from a renowned Japanese manufacturer with a reputation for being very strong and durable and now I face this kind of poor customer service?

What advantage do we have in making all the expensive revisions at the Suzuki dealership, making all the oil changes, filtering and etc, checking for water and when I realy need the car I cant rely and it crashes in the middle of the road?

What is the responsibility of a company that sells a car and it fails in this way with 30 thousand kms and the consumer has to pay all the costs, besides being without the car and still losing opportunities and days of work?
My name is Marcia do Amaral Sampaio and the car plate is
FIP: 5999.
I expect a responsible attitude from this company, which I thought I could trust.

Marcia Sampaio
[protected]
e-mail: [protected]@hotmail.com

Parts Availability:
I have purchased Suzuki Cultus (New) celerio on 18- May-2017. And it was having problem of front windscreen molding that was informed to the authorized Suzuki Showroom for the replacement of that part. They confirmed that it should be replaced but till after a hundredth visit they are unable to replace that. Similarly I have been waiting for the right view mirror which is not available since last 4 months. What the [censor] Pak Suzuki is doing with his customers?
And on every visit they simply say "Parts will come in next week"

Suzuki company is very lucky because they build good car, but bayer is not because Suzuki don't care about him.
I by 2 Suzuki one is SX4 and other is Swift both new car. Service what I must make for warranty is to bad they do nothing in 40 minutes they say do everything on 3. Service after 36 months. Results in engine they put 0, 5l more oil, they not check brake fluid, not change gear oil.
But they change battery in car key but who care they just want to make some bill for you.
Nice.
Suzuki take care about this out maybe you will lose costumer.

I have purchased suzuki access 125 from khatwani sales and service pvt ltd, jabalpur near to bhanwartal garden (Madhya pradesh) which is the authorised distributor of suzuki acess 125. I booked the scooter through paytm and got the delivery on 13.10.2017. Relevant documents for delivery of scooter is enclosed herewith.

It is pertinent to mention here that as per terms of conditions mentioned in paytm, cashback amount is to be credited within 24 hours after the delivery time. But neither any cash back amount has been credited nor any reply has been given on sending the message on paytm account towards my issue. More surprisingly, my grievances lodged on paytm account has also been erased manipulatively. Once i could contact over phone through paytm representative one week before who again noted down my grievances and given reference no. Is [protected].

Surprisingly, i am still getting status from paytm that ordered item is ready to dispatch. As per paytm terms and conditions, cash back amount is to be credited within 24 hours after delivery date but the fact is that delivery has already been given on 13 october 2017 which is absolute contradictory issue. Meanwhile, i again visited khatwani sales and service to resolve the issue then manager of khatwarni sales, bhanwartal garden, jabalpur (M. P.) told me that i already given you delivery and disburse the amount paid by you to paytm hence we can not help you and advised me to contact paytm only. Incipiently, my cash back amount has been credited to my account on 31st october 2017 i. E. 18-19 days delayed. Such delay is gross violation of the terms and conditions laid down by paytm and such lapses needs to be looked into for proper resolution -

1. Since ordered item delivered on 13 october 2017 then why such long delay took place and who is the responsible for that. Losses towards the above may please be arranged to compensate.

2. When khatwani sales and service, bhanwartal, jabalpur, (Madhya pradesh) (Suzuki access) which is the authorised distributor of the vehicle and in legal/commercial agreement with the paytm then how can they refuse to resolve the issue of customers?

3. When i sent several request to paytm through my paytm account arising the issue of cash back amount, but no positive action has been taken in the matter even not provided any feedback then disturbances/losses occurred due to disinterest attitude of paytm representative may please be looked into and resolved appropriately in favour of customer.

Hello .
I am shalabh puri, bought a new maruti suzuki ciaz vdi (o) on 17th of march 2016 and i have been complaining about my car since one year.my car shutdown everytime i go on the long drive.i have complained about my issue 4-5 times and they take 7-10 days just to diagnose the problem and since the last complaint they told me there is a problem in your battery of the car, so i changed my battery from exide dealership and put a new one into my car.now again my car has been shutdown and am facing serious problems and my work has been affected for the 5th time in a row.i am writing this to you because the dealer have been fooling me since long and i cannot take it this time.i am just intimating you about this so that you must know whats going around after sales.
I am going to take a legal action by monday because they have provided me the defective piece and i cannot adjust now as you can check my complaints through mails and toll free numbers mentioned in the companies website.
Thanks
Shalabh puri
Mob- +[protected].+[protected]

I NEED an email address for Customer Service Suzuki Automobile Global.
I am unable to find it anywhere.

The issue is the recommended service intervals. The local Suzuki DEMANDS service 3 times more often than the manufacturer lists in their official owners manual.
I have asked for an explanation.

They just say I must follow THEIR service booklet to keep my warranty valid.

I wish to question the manufacturer as to whether this is actually true.

Dears,
I purchased my new WagonR-2016 model from INDUS motors_calicut.
Just after 6months, I noticed that they sold me the vehicle with corrosion inside the bonnet and back side above number plate beading.
I took the vehicle to them and showed.They told me that it will not happen to your vehicle only, we will check and inform you.
But I didn't receive any call from them. Again I meet them there in their service center that time they offered me that they will do the painting over the corrosion.
I bought the new vehicle with cash payment without any installment. If you are selling the vehicle like this better to go with the used vehicle.
I need your guaranty that you people take care of any complaints happening life long to this vehicle or same what you can do.

Appreciate your quick response.

Attached picture and invoice for your information.

regards,
Saleel
S/o K Abdul Salam
[protected]@gmail.com
[protected]

I am absolutely disgusted with this dealership. I purchased a brand new, out of the box, car and received it with a Sony Radio, central locking, anti-hijacking windows, the works. When it arrived I had to take it to Bosch Services to fix a problem with the passage door not wanting to open from the inside.

I then unfortunately was involved in an accident a bit more than a week after having received my brand new car. Even though the accident was not at all my fault, the police officer warned me that I would be arrested due to fraudulent paperwork. Instead of a 21 day temporary driving permit Suzuki put a 19 day permit, which is invalid, and illegal. After the police officer spoke to Suzuki multiple times on the scene, I did receive so much as an apology for what they put me through, or even a phone call from them to see if the issue had been rectified. After dealing with insurance I was promised by Suzuki that I would receive the exact same car with everything exactly the same. Radio, windows, central locking...

This morning I received my car. It is not the same. The radio has been swapped out for a cheaper radio (which I price checked). When we initially queried about the radio they informed me that they had purchased a more expensive radio for the car, which I never agreed too, whichbis also a lie. I was charged for a Sony MEX-N4150BT and received a JVC KD-R781BT. I am very unhappy with this as the radio has a flashing colourful light that is extremely distracting while driving as well as the fact that it looks cheap. My car also beeps now when I lock if which is once again, not what my car did before.

I am appalled with Suzuki. I bought two cars from them in the span of 6 weeks, nearly got arrested because of a mistake someone made and then get lied to and receive a car with a "more expensive" cheaper radio. Disgusting.

Dear Sir/Madam
My name is Kashif Ahmed Memon. My vehicle is Suzuki Mehran AWE-396.
I am complaining formally against Al-Khair Suzuki Hyderabad. I installed AC Plant in my vehicle from Al-Khair. They charged me for Genuine Sanden AC plant. But they did not install Genuine AC plant instead they installed local compressor in my vehicle.
Sir/Madam, I request you to conduct inquiry on this matter and to compensate me. Thanks and waiting for your response.
Kashif Ahmed Memon
[protected]

Dear Sir/Madam,

I wish to inform you of my concern regarding the subject matter. I purchased a brand new unit through a loan with BPI, Jose Catolico, General Santos City last April 2017. I found out that I was cheated by your company, the unit is not brand new. It is a used unit as far as I am concern. That explains my complaints on the noisy and vibrating steering wheel, dashboard and fading paint on the rear right side passenger door. I already reported this to your General Santos City branch and Bank of the Philippine Island branch.

Suzuki Beaver is part of my childhood, my father had that durable and reliable car that I used to ride with. It was that Suzuki experience that I want to give to my son. That Suzuki Ciaz is for my son. He loved that android with GPS that ended up not functional and useless. Where is this Suzuki Philippines cheating coming from? Is this your standard practice nowadays?

I want to return the unit. I was informed by BPI that you have to buy back the unit to clear me of my obligations with them. You return the money that I paid for the down payment and installment payments already deducted in my BPI account.

You see the attachments.

Regards,
Panfilo A. Catulong Jr.

Hello,
I bought a Suzuki Swift Sport from Japan. I totally understand that it must be limited as to Japanese law. Will not give proper car performance as it should. I would like to inquire if there's anyway to delimite the car as the laws are not applicable in Mauritius. The car is a 2012 swift sport, with paddle shift.

I can be reached on +[protected] or [protected]@live.com.

Thank you very much.

-Yadav

Hi;
My vehicle is New swift 2015, having chassis no. 753853 / motor number: 1473640, I am its first owner from your agent in Egypt (Modern Motors)

I booked on 18 Feb 2017 for 20, 000 Km Maintenance and my only complaint at that time that there was shaking in the whole car front body when it's on (N) or (R)

At the maintenance center, the reception engineer; after inspection; confirmed that the car will need right hand motor support and since the car still in warranty period, it will be covered by the warranty at no cost on my self

The engineer had confirmed as well since this specific spare part is not available, they are going to write for me in the maintenance handbook the case and will inform me once it's available to come and fix.

I am currently waiting now for 6 months and every week may be two calls to follow up and yet I didn't even receive an expected date this spare part will be available on stock

I only have one justification for this; Egyptian Agent for Suzuki (Modern Motors) are using the available spare parts for payable jobs only.

Please investigate
Thanks

Dear Suzuki CEO

I am sending you this letter from Iran. I am a housewife my husband is 68 years old his name is aliazam edrisisormoli.
we bought a Grand Vitara Suzuki car four months ago. But after 100 KM
driving we found lots of problem with this car such as moving car seat while driving differential
box is broken and the battery be came flat.if my husband was not an expert driver to control the
car the risk of accident was high. Can you please tell me who was responsible ?
I am just wondering why Suzuki Company is not monitoring the quality of cars in Iran.
At the moment our car has been taken to Iran Khodro central repair shop NO5 more than a week
I appritiate your concern and cooperation to this matter for your information .
The Shassis number is NAAS39S39HK921021
The engine number is J24B1316858
Best regards
fariba forootanmanjili

Tel : +[protected] - +[protected]
fax : +[protected]