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Global Response Technologies / Failure To Produce Services Paid For

1 GA, United States Review updated:

I paid thousands of dollars and signed a contract with Global Response Technologies (also known as World Premier Marketing) on March 18, 2008 to build a custom web site with search engine optimization for my real estate business. The salesperson, Kent Jungling, told me it would be completed with 45-60 days. The web site has never been completed. Throughout the past 10+ months I have been shuffled between various people at that company including Cambria Richardson, Carrie Cleveland, Ashley Tonella and Boris M. (refused to provide his last name) all of whom promised to complete my web site and gave me deadlines which were not met. They were masters at stringing me along. I was given excuses weekly as to why my site wasn't completed, which in aggregate were patently unbelievable (including food poisening, falling off a ladder, car accident, moving the office, web server crash, etc.). I requested a refund on multiple occasions, and was denied. I tried to find out who the owners of the company were and was told by all of the above that that information was not given out. When Boris M. took over my project in October 2008, he apologized that I was treated this way, told me that there were 20+ other clients that were in the same situation as me and that he was going to "clean up the mess." Needless to say he never finished my web site. I have filed a complaint with my credit card company, with the Better Business Bureau of Salt Lake City, with the State of Utah Department of Commerce Division of Consumer Protection, with IC3 joint FBI, Bureau of Justice and National White Collar Crime Center on internet fraud) and on as many internet complaint boards as I can find. In doing so I have discovered that many other people have filed complaints against Global Response Technologies. My purpose in doing so is in the hopes that other people will not be ripped off as I was.

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  • Ca
      9th of Feb, 2009
    0 Votes

    I, too, have been going round and round with Global Response Technologies and am incredibly frustrated . I've filed a complaint with the BBB of Salt Lake and have a dispute in with my credit card company. I've been trying to get an authorization code from GRT so that I can have my domain name switched over to someone I can trust - "Shelly" told me today that Ashley will not release the code unless I drop the CC dispute - on MANY levels that seems wrong. The sales person I worked with promised big things with a google product I paid an extra 500.oo for - it's NOT what he said it would be and of course, he is no longer with the company. My website was active for 6 weeks, but without my information in the banner - the 800 number that was posted in my banner was for a bail bondsman! I was told stories about the company moving, a car crash, a "personal tragedy" and a birthday - I never heard food poisoning or falling off the ladder - Truth is stranger than fiction! Boris Moiseyev, I'm told is the owner, but he has never returned my calls.

  • 1r
      9th of Feb, 2009
    0 Votes

    Whine Whine Whine, Get a life

  • Ma
      10th of Mar, 2009
    0 Votes

    Add me to the list. I paid them $2000.00 for SEO. First Carrie Cleveland's promises went unfulfilled. Finally after several months I was told she left the Company. Brian then came on board with my account and claimed 6 years of experience. He has done a little with my web site but even simple things seems to be a challenge for him. Now I will probably have to start all over but sadly I don't have $2000.00 to invest. It sounds like I will have trouble securing my domain for future use. I hope this helps others out there to avoid getting ripped off.
    Wounded and hurting, Maggie

  • Ra
      4th of May, 2009
    0 Votes

    The same names keep popping up! I dealt with Kent Jungling, Cambria Richardson, Chris Symond, and Ashley Tonella (who told me her BROTHER used to do the graphic art work and he was no longer with the company. Also, Cambria is also no longer with the company. And i'm told Ashley, who said she was in Customer Relations, IS REALLY THE OWNER!!!???

    What, is she married to Boris, and Kent is her cousin, and Chris is her nephew?

    I've lost thousands of dollars to Global Response Technologies, (a/k/a www.SmartMarketingAgent.com, a/k/a ‘GRT Global Response Technologies’, a/k/a www.GlobalDRT.com a/k/a www.GRTinternational.com a/k/a www.smartmarketingowner.com a/k/a World Premiere Marketing.

    J Kalassian, please share the contact information of the agencies you contacted, I'm contacting them too!

  • Ra
      4th of May, 2009
    0 Votes

    LOOK WHO'S LOOKING FOR EMPLOYEES!

    http://www.jobvertise.com/job?jobid=7544873&referer=simplyhired

    "The owner of the company is looking to rebuild his team with strong individuals who are dependable and can put in extra hours if needed to grow the business. "
    Signed by "Boris"

    ...I guess anyone with a conscience left...

  • 20
      6th of Dec, 2009
    0 Votes

    Well, I guess all of our prayers have not been answered. GRT had actually completed my website and it was up and running for just over a year. Well, apparently this week the company shut down and no phone numbers or email accounts are active. I tried going into several other websites that GRT had created and none of them are up and running either. So after over $4000 spent on a website that I was supposed to own, I have nothing. I hope some really bad Karma hits Boris right in the skull!

  • Gr
      17th of Dec, 2009
    0 Votes

    This company (Global Response Technologies, Global DRT, GRT International) is a major scam and is planning to reopen after default to hide themselves from being responsible for many losses. That is the total shame of the whole thing that we lose $$THOUSANDS$$ and they have a long term strategic plan to make money "using the system". Yes, Boris, Ashley, Chris, Cambria, Mike...the list goes on and on with nothing but excuses as to why they could not complete my website. From Snowboard accidents to car wrecks...get real! These folks have absolutely ZERO morals.

    I am in the process of filing a complaint through the US Government with all of the facts and FULL names of all involved individuals. I would hope all of you do the same. We cannot just let them open their doors with a new sign on the front of their building with our "honestly earned" money. I will be watching for this as I spoke to someone inside who has filled me in.

  • Fr
      26th of Jan, 2010
    0 Votes

    I work for a real estate company in Georgia and we also had numerous problems with Global Response Technologies. They did the work as promised, but every task took much longer than it should have and the SEO that we were supposedly getting was never implemented. The reports they sent never showed our company getting high rankings on the search engines.

    We were a customer from the end of 2006 until December 2009 when our website & e-mail suddenly went down without warning. We tried to call, but the phone numbers had been disconnected and nobody would return an e-mail.

    After doing extensive internet research, we realized that the company had over 30 complaints filed against them by the Utah BBB. We also read the complaints on several websites and I was amazed at how many people have had the same experience that we did. Almost all of the employees (or former employees that were supposedly fired because they weren't doing a good job) are friends of Boris Moiseyev on Facebook. Ashley Tonella, Jon Roquerio, Carrie Cleveland, Cambria Richardson, etc.

    We had problems with the customer service from the very beginning, but after spending money on a website we couldn't exactly just drop the company and go elesewhere. Had we known the history, we never would have gone with this company in the first place.

    As I said above, they did complete the website design and kept the site going for almost 3 years but during that time we had numerous issues and several times the site went down and it took days to get it back up and running. We had countless problems with the search feature on our property search page and I always felt as though whomever I was talking to knew less about how the site worked than I did.

    If you do have any problems with them, good luck getting through the phone maze to speak to an actual person. We have been trying to get them to stop the monthly charges to our credit card for 2 months with no luck. Lesson learned - never sign up for automatic billing unless it is a situation that YOU can immediately remove your card from in the event of any issues. According to our credit card company, the only solution we have is to dispute the charges each month.

    Unhappy in GA

  • Co
      29th of Jan, 2010
    0 Votes

    Results of your search
    DA CaseNumber Defendant Name

    09010313 MOISEYEV, BORIS


    Charge Title Offense Level

    ISSUING A BAD CHECK OR DRAFT SECOND DEGREE FELONY


    Probable Cause Statement

    YOUR AFFIANT BASES THIS INFORMATION UPON THE FOLLOWING: THE STATEMENT OF AMERICA FIRST CREDIT UNION (AFCU) FRAUD INVESTIGATOR BETH CAMPBELL THAT IT HAD RECEIVED OVER $12, 000.00 IN CHECKS WRITTEN OUT TO ACCOUNT HOLDER IRINA KURBANOVA, ALL DEPOSITED AT 4519 SOUTH 1300 EAST SALT LAKE COUNTY BETWEEN DECEMBER 2 AND DECEMBER 4, 2008, WHICH WERE WRITTEN OUT BY DEFENDANT BORIS MOISEYEV, SIGNER OF A “GLOBAL RESPONSE TECHNOLOGIES” ACCOUNT. BY THE TIME THE CHECKS WERE DISHONORED, MONEY HAD BEEN WITHDRAWN FROM KURBANOVA’S ACCOUNT, LEAVING AFCU OUT THE AMOUNT $12, 143.12. MOISEYEV WAS SERVED WITH A 14 DAY NOTICE TO PAY. THIS HE HAS IGNORED. THE STATEMENT OF DETECTIVE MARC MORTENSEN THAT ON MARCH 9, 2009, HE MET WITH MOISEYEV, WHO STATED TO HIM THAT HE HAD RECEIVED THE 14 DAY NOTICE, AND HAD DISREGARDED IT. MOISEYEV WAS TOLD TO MAKE ARRANGEMENTS TO PAY AFCU. THIS NEVER OCCURRED. MORTENSEN THEN SUBPOENAED THE ACCOUNT BALANCE FOR MOISEYEV’S GLOBAL RESPONSE TECHNOLOGIES ACCOUNT FOR NOVEMBER, DECEMBER, AND JANUARY, WHICH DEMONSTRATE THAT THE ACCOUNT WAS REGULARLY IN A DEFICIT, AND WAS IN A DEFICIT AT ALL TIMES THAT THE DEFENDANT WROTE OUT THE SERIES OF CHECKS.

  • St
      26th of Feb, 2010
    0 Votes

    Our website has been down since November and I also can't get anyone to call me back.

  • Ri
      22nd of Mar, 2010
    0 Votes

    This company rates an "F" in the Utah BBB and for good reason!!! If only I had been warned before getting involved with these thieves. They are preying on small real estate companies and agents. I have been taken for $4, 000.00 not to mention the hours of frustration throughout the past 4 years with these people. My site was never completely finished even though I dealt with 20+ individuals whom were all going to finish my site. Everyone from the Boris, Carrie, Ashley, Jake, Brian, Brandon, Shelley the list goes on and on!!! Now my site doesn't even come up, it's non-existent, but they have the nerve to continue to bill my credit card for services not being provided. I called their telephone numbers and they have been disconnected. I was able to locate their new 800 #, however can't get through to even leave a message, guess what all their mail boxes are full!!! On the BBB site it states they are under chapter 11 Bankruptcy. Further research shows they are now operating under the name of Altitude Media. I guess their plan is to restructure under new names and continue to rip off consumers! Shame on you Boris Moiseyen, you belong in jail where someone can take advantage of you.

  • In
      20th of Sep, 2010
    0 Votes

    This is a completely valid complaint. I was familiar with numerous other employees, including my spouse and some of those you've all named. I was an employee at Global Response Technologies. The way Boris ran his business was questionable at best. To be perfectly honest, I was shocked that he was in business as long as he was. Should any of you still be interested in a basic realtor website (I'm assuming that's what you were all here for, since that was his bread and butter), I could help you out very cheaply with a simple wordpress site. I would also really like to find anyone who had a website that I worked on, since I am now left without a portfolio thanks to his shady business practices. My contact address is [protected]@gmail.com.

  • Go
      2nd of Nov, 2010
    0 Votes

    Now they have changed their name to Altitude Media and Design. The name has changed but the story is exactly the same. Stay away from these people.

  • Ca
      17th of Nov, 2010
    0 Votes

    Please add me to the list. I own a small business and paid for not only a website but a shopping cart as well for an additional $500.00. My website was completed and a shopping cart was build. However, my shopping cart was missing more than half of my products, the attributes for products were not done, credit card processing was not working. The excuse was that the woman who designed the shopping cart was a "freelance" employee who was going through a divorce and that is why she had left basically leaving everybody hanging. Within weeks of that happening for some reason my user name and password was not working and I can not access the Administration panel of my site. Customers were able to go to my site and place orders but I was NOT able to see the orders, costing me tens of thousands of dollars in lost sales, customers orders were not filled and I have had complaints filed against me, the damage done to my reputation as a business owner who places Customer Service above all else is irreversible, GRT has ruined my reputation. I have been calling and emailing for over 6 months and and have not ever received a response. Additionally, to date I have NEVER received a copy of my site, which I had to pay for, so that I could simply move it to a new hosting company. I feel that I have been very patient and afforded GRT every opportunity to make an attempt to resolve this issue.

    Earlier this evening I discovered that my website is no longer available. Now what do we do? If anyone has contact information for a particular person in the Utah State Attorney's office, please post, as I am more than willing to join in any complaints on file.

    For Goatroper who also posted; do you know if they are still in Utah under the new name? Please advise.

    Sincerely,
    K.H.

  • Ba
      21st of Apr, 2011
    0 Votes

    I will also attest to claims of shady and irresponsible business practices. I worked at GRT a few years ago and suffice it to say, especially after seeing it from the inside, I have no idea how they've managed to rip off as many people as they have over the years.

  • An
      3rd of Nov, 2013
    0 Votes

    This company treats their employees horrible. I use to work for them - I was hired directly with global response but the are really an agency... They never hire you to become perm.. I worked for about 2 years with them and once I started to complain, because I wanted a perm position and better pay - I was fired. 'My assignment has ended" as per the agency... lol! The kicked me out as if I was an animal. I started at 10 dollars an hour and I left making the same. I received not a penny more for deferential . yet I worked overnight and also tasking bilingual assignments, The call center is dirty! I was always getting sick in that place, It got so bad, that I started to wear a mask over my face.I would not recommend ANYONE TO work there.You are just a number in that place. NO HEALTH INSURANCE - BECAUSE YOU WORK VIA AN AGENCY - NO VACATION PAY - NO SICK DAY - NO PERSONAL NOR 401 K - Absolutely NOTHING!!! and they don't pay you from the time you clock in to work . they only pay you from the time your scheduled to work. For example, If you work 40 hrs a week - you clock in 5 minutes early everyday - those 5 minutes add to 25 minutes a week -$30.00 every 2 weeks - 60.00 a month = $720.00 a year that they are suppose to pay you, that they keep and that's just 1 employee... the place has about 200 employees..so yearly that's about 144, 00.00 that the company keeps!!! Which is illegal!!! not to mention the sexual harassment by our own managers, yet if we report it, we end up getting fired for some reason or another, yet the manager gets to stay.

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