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www.globalpersonals.co.uk
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2.3 53 Reviews

Global Personals Complaints Summary

17 Resolved
36 Unresolved
Our verdict: Engaging with Global Personals, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Global Personals reviews & complaints 53

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Newest Global Personals reviews & complaints

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8:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Global Personals about urgent letter

Dear saudi poat management.
My letter has been reached in central post office riyadh. from last 5 days but not delivering to me. Its urgent I m waiting for it.

My bumber also mentioned on given address.
Tracking number RVN 691606845IN.

If I tracks it showing its in central post riyadh.

Please deliver it asp. I need the documents from the letter.

Thank you

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11:46 pm EDT

Global Personals Fraud

I spoke to the fraud unit at my bank after noticing that there was a block on my card, to find out that Global Personals had attempted to deduct $59.95 from my account on two separate occasions. Luckily my bank recognized this activity as fraudulent and blocked it. I had never so much as heard of this company let alone signed up for it for its services. After reading previous complaints regarding this company, it seems as if I am not the only person this has happened to, so I have come to the conclusion that it is the company itself stealing credit card details, not individual people. I DO NOT recommend signing up to this company if you're considering it. Its amount of fraudulent activity is worrying and it needs to be shut down

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Global Personals
Windsor, GB
Jun 03, 2016 2:17 am EDT
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Hi Elly123,

I’m sorry you feel that way. I can assure you that all our sites are legitimate and we take fraud very seriously.

So that we can refer you to our fraud department for them to investigate, please could you send the following information in an email to press@globalpersonals.co.uk?

- The dates you were billed
- The amounts you were billed for
- The last 4 digits of your credit card

We will endeavour to respond to your email within 24 hours of receipt.

Do let me know if you have any questions at all.

Best wishes,

Michaela
Global Personals

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R
2:44 am EST

Global Personals On-line dating

I have tried to cancel my membership numerous time and spoken to your support people on a number of times. They just going in circles the whole time. I have tried to cancel my membership with you for over a month and get the same useless response. How to change my password or how to cancel my membership. I have used your online cancellation thing, It doesn't work. I get to the last step and ask to enter my password which i do. (FYI, the same password i use to log in just before i try and cancel). A message comes up that says I have entered the incorrect password (which I haven't) Your useless support team either sends me a message telling me to reset my password or a message on how to cancel. Please read my message properly and understand that there is nothing wrong with my password and I know how to cancel my membership. It is the useless site that doesn't want me to cancel my membership!

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Global Personals
Windsor, GB
Feb 24, 2016 3:36 am EST
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Hi there,

That doesn't sound right! We're sorry to hear that you weren't happy with your experience. Could you send the details in an email to press@globalpersonals.co.uk so we can investigate this further and resolve it for you?

Best Wishes,

Michaela
Global Personals

Is Global Personals legit?

Our verdict: Global Personals's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Global Personals's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Global Personals earns 68% level of Trustworthiness

Good Credibility Notice: Global Personals rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Global Personals. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Globalpersonals.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Globalpersonals.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Globalpersonals.co.uk you are considering visiting, which is associated with Global Personals, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Globalpersonals.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The globalpersonals.co.uk may offer a niche product or service that is only of interest to a smaller audience.
  • Global Personals protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Global Personals. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:25 pm EST

Global Personals $1.00 membership was charged at $79.95

This is very disappointing : List of events: please see the attached document to proof of history: I got an offer e mail with a promo code to upgrade membership for $1.00 I followed the prompts and exactly had support chat person as well to suport the next thing i know is I am getting an e- mail that I have been charged for 79.95 NOw I have canceled and they say that it takes 10 dayz to refund NOT sure they refund me or not Dodgee company

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Liz Williams
, US
May 20, 2016 9:07 pm EDT

I too have the same complaint - there is no form of contact and i want this money returned to my account. My membership was cancelled on 15th May. If money is not returned my bank will raising a dispute. If you are so honest how come there is no contact number here in Australia or email for complaints - DODGY - VERY

ComplaintsBoard
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1:20 pm EST

Global Personals Fraud

I never heard of this company before or signed up to any of its sites. For one thing, I don't believe in online dating and secondly, I never provide card details online hastily. I ALWAYS want to know the reputation of the company before I give it custom. My bank statements listed 4 transactions I never made. How the company got hold of my card details, I have no idea. Or was it an individual signed up to these Global Personal people who stole my details and used them online? Again, I have no idea. Reading many other comments on here gives me the idea that I wasn't the first target- and I probably won't be the last. My advice: don't be quiet about this. Report them as fraud and make sure they are investigated by the police. This company needs to be destroyed once and for all.

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garry93
, AU
May 12, 2016 2:27 am EDT
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My profile I'd [protected] how login

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4:59 am EST

Global Personals Dating site

My account was hacked on the 17/10/15.Support team no assistance for 1.5 weeks. Finally helped change password. Then 6 mth membership taken without consent 50 odd messages had been sent out in my name. Manager finally agreed to refund and cancel membership. Told me I was rude for asking to speak to complaints. Very unhappy, concerned and violated.

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Global Personals
Windsor, GB
Nov 03, 2015 6:19 am EST
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We’re really sorry to hear that - that doesn’t sound quite right. So that we can look into it further, please could you send an email to press@globalpersonals.co.uk with the following details:

- Your member ID and username
- The email address you used to sign up to the site
- Details of what has happened

Many thanks,

Michaela - Global Personals

ComplaintsBoard
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2:02 pm EDT

Global Personals Taking monthly payments from an account unauthorised

I signed up for a month only for this dateline company and they have been taking £37.00 per month from my account for months and months. I have now reported it to the Fraud banking people but I want all my money back. it is preying and taking advantage of lonely people with little money.

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3:43 am EDT

Global Personals Dodgy Scammers

* Subscribers Beware * recently ripped off by this online dating mob, had to contact nominated bank and cancel card after two consecutive unauthorised debits after cancelling my subscription in which they obvisously play dumb as deceivers usually do. This crowd are affiliated with older dating online also apparently other dating sites. my advice to all good people save yourself the trouble and just don't go there as this sort of behaviour is prominent in society today where they can hide in shame or wear a mask being the metaphor of their glass being half empty all their pathetic lives, takers and not givers, superficial as the predictable type of characteristics, poor unfortunate souls :) their total losers full of excuses.

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Day67
, GB
Aug 24, 2018 10:26 am EDT
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Venntro is with out a doubt the biggest criminal gang on the planet they party trick is to dress up one big site in to literally hundreds of sites a can of beans is can of beans but! You put a different Label on it its still a can of beans and that's what venntro does to be honest its getting harder and harder to find a dating site that's a scam farm there is an entire army of wicked people ready to kill and annihilate your chances of finding love

Global Personals
Global Personals
Windsor, GB
Oct 20, 2016 2:09 am EDT
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Hi Andrew,

Thanks for your message. We have received your messages on Facebook and replied to you requesting more details so that we can locate your account.

We hope to get to the bottom of what has happened as quickly as possible.

Many thanks,

Michaela
Venntro

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Andrew Moudatsos
, US
Oct 20, 2016 1:29 am EDT

same thing happend to me and i am in a wellchare and disabled stack at home why would i need your service and on top i am merrid with 2 kids i sent you mesgs on fb no reply i want my money back as i dint join any dating site 4 times you took money from my bank acc fraud have a good look at the photo

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Global Personals
Windsor, GB
May 31, 2016 3:01 am EDT
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Hello,

I'm sorry to hear you are having trouble cancelling your subscription. Our customer care team are on hand to help with any problems you may encounter while trying to cancel your online dating account.

So that I can investigate further into what has happened, please send the following details in an email to support@venntro.com:

- the email address you used to sign up to the site
- your member ID
- details of what happened

If you have any further questions, please don't hesitate to get in touch by emailing press@venntro.com.

Best wishes,

Michaela
Venntro

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garry93
, AU
May 12, 2016 4:12 am EDT
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But what happen where is my profile.I touch with more people via message. Now how can.it is very hard for Me.I notify the bank
Can you tell me what is problem and why stop my profile

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shoshanski
, AU
May 12, 2016 2:54 am EDT
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Hi Garry, firstly report to your bank and they can negotiate to have your money refunded then cancel your card so they can't continue to take money out and finally report to consumer watch dog and they are willing to look into it. All the best with sorting it out.

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garry93
, AU
May 12, 2016 2:27 am EDT
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Please my profile I'd [protected] and I paid last week not login.please give me help.

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shoshanski
, AU
May 05, 2016 12:02 am EDT
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I agree I have had a similar difficulty with this mob Venntro Media it is impossible to unsubscribe the site is rigged so it continues to fail to recognise your password. Even after emailing my difficulties I was referred back to the procedure (which does not work) The terms and conditions specify that they can continue to take funds out of your account indefinitely...that spells SCAM to me. I have reported this to the Consumer Protection Dept in Australia and will take it up with Consumer Protection in the UK. 2015 the company with 42.2m pounds to its name is raking in the money via pure unscrupulous dealings. I also cancelled my card details. They took out 3 times the amount of the advertised fee. No explanation. SCAM

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J
6:38 am EDT

Global Personals Unsure...

There's an amount of $175.04 deducted from my account . I cannot recall authorizing this amount (last deducted August 9, 2015) from my westpac account.. Please supply details of withdrawal..
Whatever the account please cancel & refund monies paid...
Julie Dudley

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Hilary Robertson
, US
Apr 13, 2016 4:42 pm EDT

Totally agree that their practises seem unethical. I joined looking for ethical partners who are interested in the environment and seem to be lumped together with inappropriate profiles from loads of much racier websites. It's not good and I'd urge anyone to use a reputable site

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clearwatercrest
, US
Oct 10, 2015 3:26 am EDT

have to agree with you Julie, their tight ### scammers, the usual half empty glass syndrome full of excuses re; global personals alias venntro media group. had to contact my nominated bank and cancel my card after being debited twice by these dodgy crooks, check out the CEO founders name poor lost soul.

sign of the times regarding dealing with unethical irrational and difficult people especially the greedy ones.

good people save yourselves the trouble, best just don't go their re; older dating online, their also affiated with other online dating sites.

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4:14 am EDT

Global Personals Taken money out after cancellation

When i signed up i had s big email war with this company over there misleading policies so i cancelled my subscription, only to find out today when i checked my account that they have taken more money out ! In a email sent by this company they asked if i wanted to cancell and i said yes ! So why have they taken more money out please rectify the situation asap

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4:41 am EDT
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Global Personals Unauthorized credit card transactions

Global Personals Ltd, is deducting money (R545.00) from my credit card since June 2015 every month.

As a gift for a friend to meet people, we made a once off payment with our credit card. Global personals Ltd is now deducting every month R545.00 from our credit card.

Global Personals Ltd had no authority to deduct any further monies from our credit card. But they did because they kept our credit card details and they used it without my approval or consent to do so. That is fraud.

I have report it to our credit card fraud department and my card is now cancelled, how inconvenient is this that I must wait for a new card.

People be very careful of Global Personals Ltd, I trust that I will get my money back.

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4:53 pm EDT

Global Personals Website no longer working

I subscribed to Global Personals dating website: app.christiandating.co.za. I made a three months subscription, but only used the site for one month its now no longer working even the link to their support is no longer working, they gave me no warning whatsoever if there was a problem with the site. They put an automatic subscription renewal after the three months now I'm not even able to stop it because I can no longer log into the website. my membership number is: Member ID is [protected], my name: Fred Magagula and mobile number: [protected].

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2:06 am EDT

Global Personals Payment taken without permission

My name is Robyn Hong. A payment of $239-95 has been taken out of my account without my permission. I have cancelled this service.

I am a pensioner and cannot afford this. I would like an immediate
refund to my account.

I gave permission for the first one to be take out then it was cancelled.

This amount was debited to the account on 22nd August, 2015.
with the bearer being "Global Personals Ltd Gpl-Cc-co

This is the second time I have tried to contact someone from your office. I do not have any correspondence from your company to give you a membership number or account number.
However, I'm sure your accounts dept. can tell you these details.

I will hold off contacting Consumer affairs until Friday.

I can produce my c/c number at your request.

Yours
sincerely,

Robyn Hong

c.c.

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cherylschoice
, AU
Jan 30, 2016 1:00 am EST
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This exact same thing has happened to me as a pensioner, what can be done about it :(

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7:09 pm EDT

Global Personals Fraud

This evening I received a text from my bank, stating that R495 had been reserved for a purchase @ Global Personals Ltd. I couldn't recall making any purchase of that amount & that name was not something I was familiar with. Through a Google search I find out that this is apparently a dating site. I did not register, visit or even know such a site existed before today.

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6:04 am EDT

Global Personals taken money after cancellation

i signed up for this service last august and paid for a one month subscription i met some one else not from dating site and forgot about it when i went through my statements in january i noticed that regular payments were every month so read the information i should have read when i subscribed and realised it was ongoing. i then followed the instructions for cancellation and tried to cancel it in february, job done, closed email address down and never visited the site again. then i check my statement again £22 taken again thought this was because i hadnt given enough time before payment was due before cancellation so left it. one month later and again the money has been taken so back on the phone again why have you taken the money twice since i cancelled? replied with "you agreed to a free two week subscription to the site and if you still want to cancel it you have to call back again before the two weeks are up" i remember saying that i do not want to continue with there services and the offer of a free two week entitlement is a disguise to keep you on there services to extract more money from you. i have requested a copy of the phone call to see what i said and to see if i agreed to it or if said that " i do not want two weeks free" i just wanted it cancelled. these people running this business know that a sweetner is a good way to fool you into keeping you on there books that little bit longer . the other thing that annoyed me was the length of time taken for the phone call to answered as i think i was on the phone waiting for nearly 10 minutes before i spoke to someone, why would i want to phone up again and wait that ammount of time.

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MichaelaVenntro
, US
Oct 15, 2015 3:28 am EDT

Hi there,

Sorry to hear you're having trouble. So that we can resolve this for you, please could you email to press@globalpersonals.co.uk with the email address you registered to the site with and your member ID number?

A senior member of our customer care team will then look into it and get in touch right away. Please let me know if there is anything else I can help you with.

Best regards,

Michaela
Global Personals

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gg123456789
, US
Oct 13, 2015 10:49 am EDT

ive cancelled 4 times each time, with aknowledgement saying yeah its cancelled 10 mins ago, but let me guess when they'll charge me again next month they'll say thats correct i cancelled and deleted my account with a 14day trial just incase "i liked a deleted 14days trial which is auto charged mothly if i want to stay deleted", global personals is a sham company, the only way i see forward is going through the credit card company.

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r1steve
Urmston, GB
Apr 08, 2013 10:27 am EDT
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i have had £40 debited from my bank account at the halifax unauthorised, all it says is Global Personals on my bank statement i don, t no site name or anything i wish to have it refunded.

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Fritz sun
, ZA
Oct 26, 2012 2:03 am EDT
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Global Personals is making unauthorized deductions from my bank account . I made use of their services on one occasion and made a once off payment. How does one stop this and seeing all the complaints on the internet, how are they getting away with it?

Global Personals
Global Personals
Windsor, GB
Apr 07, 2015 10:45 am EDT
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Hi Carl,

That doesn't sound right. So that we can resolve this for you, please could you put the following details in an email to press@globalpersonals.co.uk?

- The email address that you registered to the site with
- Your member ID number (if you know it)
- The date of your last call

A senior member of our customer care team will then get in touch right away. Please let me know if you need anything else at all.

Best wishes,

Caroline
Global Personals

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3:16 pm EDT

Global Personals Never used your site twice you have taken money from my account please cancel my accont and refund my money please, OMNIBUS MAN it may have to be

I am not very good on the internet this whole business has been a grave mistake my son who is 14 years old stole my credit card and not only joined your site but also joined a few others, I have been fortunate enough to have received money back in my account from two of the other sites. I would be grateful if you also could reimburse myself and if this ever happens again could you please take my phone number, to verify is it the card holder you are taking details . Thank you, you have taken a total of £179.90 PLEASE RESOLE THIS ASAP .

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Global Personals
Windsor, GB
Oct 05, 2015 7:54 am EDT
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Hi Simon,

If you're based in the UK, you need to call our cancellation team on [protected] to cancel your account.

Online cancellation is currently available to our international customers and we're working on providing our UK customers with this option too. If you'd like to email us, you can get in touch on support@globalpersonals.co.uk.

Best wishes,

Hannah
Global Personals

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simon wolverhampton
, US
Oct 05, 2015 7:22 am EDT

Hi Hannah of Global Personals. what you state is untrue. You CANNOT cancel the account online. It just says call a number of complete a PDF form and post it off. Please provide me with a 100% working email contact that I can send details to. I wish to cancel and not be billed anymore with immediate effect. Thank You

Global Personals
Global Personals
Windsor, GB
Sep 28, 2015 2:41 am EDT
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Hi John,

You can cancel your account online at any time. by logging into the site, going to the 'My Account' section and selecting 'Cancel my account'.

To discuss any payments that are currently pending, please contact our customer care team on support@globalpersonals.co.uk or freephone [protected].

Best wishes,

Hannah
Global Personals

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Ram Kumar Timalsina
, US
Sep 26, 2015 7:21 am EDT

I havenot used but it is deducting money from my account it's not fair n its second time so I wanna to stop these things again

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Global Personals
Global Personals
Windsor, GB
Mar 20, 2015 3:39 am EDT
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Hi John,

Sorry to hear you're unhappy.

If you are unsure of the reason why we appear on your credit card statement then please see www.gpl-cc.com, it will explain why you have been billed and what you should do if you think you have been the genuine victim of card fraud. All our card transactions are verified through the bank screening services and we rely on them to validate card authenticity.

We bill on a subscription basis, so I would recommend you speak to our customer services team via support@globalpersonals.co.uk or freephone [protected].

I hope this helps,

Caroline, Global Personals.

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4:56 am EST

Global Personals Taking money from my credit card without authorization

My daughter visited the website once or twice in 2013. I discovered today that money are deducted from my credit card not only monthly but also any day of the month. On 6 Nov R145 was deducted and also agian on 29 Nov R245. I very much would like to know what for? Then again on 6 Dec r145 and 6 Jan r145 This must stop immediately and my money returned. I did sent them a message that this must stop and I also want to know what did I buy for R245 on teh 29 of Nov. Please advise me what to do.

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Global Personals
Windsor, GB
Jan 12, 2015 11:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Hanna
Sorry to hear you are unhappy.
All of the dating sites powered by our platform operate on a repeat billing subscription basis, which you agree to when you make a payment for the dating site.
You can cancel your account online at any time. To cancel, please log into your account and go to the 'My Account' section and then click 'Cancel my account'.
If you have any problems, please contact me at press@globalpersonals.co.uk for assistance.
Best wishes,

Caroline- Global Personals

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11:30 pm EST
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Global Personals Unauthorised payments

SCAM SCAM SCAM GLOBAL PERSONALS: Do not have anything to do with any dating site as they give information to Global Personals who then take unauthorised payments out of bank accounts or credit cards. They are not interested in assisting with your enquiries. Why should they be when they make 46m pounds per annum defrauding the little man/woman out there and getting away with it. And the owners being businessmen of the year in England. How are the authorities around the world going to find time to investigate an English company. I have had over $500 taken from my bank account in two transactions without any authority or the company being able to tell me who I might have even been a member with. I cancelled the only dating membership I had over 6 months ago but they have got me again. The bank is now fighting this for me but they will not get anywhere. I have had to close all my accounts and open new ones even considering changing banks. Imagine the work I have to now to do contacting my legitimate accounts. SCAM SCAM SCAM GLOBAL PERSONALS

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3:10 am EDT
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Global Personals Scam charges for Dating Site

This is straightforward. I cancelled my Subscription to this site (which did not fulfill its duties well anyway) whose billing is managed by Global Personals Ltd. This was on 17 August 2014, Now its 13 October 2014 (2 months later). Still I'm accruing credit card charges though I've cancelled. suggest readers do research on your dating sites (small print at bottom). If you site is affiliated with Global Personals then cancel the subscription in writing with a Copy to your Bank that sponsors your Credit or Debit Card. Then send a complaint letter to your member of parliament. In future I'll only go with reputable sites that I have researched well and have data on the owners. If all else fails go to your Bank and demand to cancel your credit/debit card & raise a stink with your Bank. Warren in Australia.

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Paulus123
Vancouver, CA
Oct 17, 2014 1:23 am EDT
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There is a dating agency in Vancouver BC who are also scam artists and they go by the name BC Matchmakers. They will tell you to your face that they offer a first class service to your specifications, but after you hand over your credit card that's where the smiley service ends. The first and only introduction they made for me which I'm too embarrassed to describe here, was a disaster, to save the woman in question's blushes I won't describe how ugly she was, or how old and unkempt she appeared on the one and only date. Suffice to say the company who promised so much, deliver so little, and use a lot of aggression afterwards to put you off complaining. Yes, I was conned in several ways, but they just keep themselves within the letter of the law so no real comeback, and surprisingly this Canadian province of BC. does next to nothing to provide any consumer rights. As a separate issue anyone thinking of coming to BC should be aware that the whole state is in the clutches of the corporates to the absolute detriment of consumers in general.

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alff
, TH
Oct 17, 2014 1:01 am EDT
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if that is about, supracleanse 350[ european monetary coop fund ]. you sign up for a free trail [ what you never can do as they not send the product ] afther 14 days you not cancel they charge you about 133 $ a months.ok [younver cancel becose they do not answeare your cancelation and keep taken that amount fro your card.[ no tell my bank and not put more then 50$ pai of my card .ok but the bank let them overdraw my credit and fine me for it. so where is the internet security for fraud and scams to stop them.

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10:03 pm EDT
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Global Personals E Harmony

This company has taken $169.95 au out of my credit card.
I originally joined up to E harmony mature free and single for a month and before I could cancel they had taken $100.00 dollars plus out of my card. I decided to let this go but have no wish to continue with this very uncaring sight. They cannot even send me the right age group of gentlemen and I have had to deal with several scams as well.I cannot call and talk to anyone and would like this money returned to my account ASAP. Susan Brislane

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Marceline
, GB
Jul 28, 2014 2:16 am EDT

off debit card transaction with Global personal about six months ago. This morning on checking my account I have found that Global transactions have taken £89.95 from my account without my authorisation. I regard this as theft and would like my money back. I have tried on several occasions to get in contact with Global Transactions but no one seems to answer their phones.
Marceline.

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lester thurley
deception bay, AU
Jul 28, 2014 2:15 am EDT

I want to cancel my account with them my email address is lesterthurley@optusnet.com.au Please reply thanks

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