I signed up for a 7 days trail service with the Global Domains International and sent a cancellation request email 2 days prior to the expiration day. As a matter of fact, I had to call them to cancel the service, but I live in Japan and there is a huge time difference between the US and Japan, it was difficult for me to call during their office hour around that days. So I emailed them writing the reason why I cannot call them.
They did not respond for the next two days. Then I was charged by the paypal. I send the second email claiming about this through the email. Several hours later they finally emailed me responding to my first email saying to call their office, there is no other way to cancel the service. They did not mention if they would refund my money or not.
Do you see how slow their response is? I made a contact with them 2 days prior to the expiration day. This means their catch Ã¢ï¿½ï¿½7 days trailÃ¢ï¿½ï¿½ is a lie, not made for the people oversea.
OK, I was wrong that I did not call them as the company defined to do so. However, the companyÃ¢ï¿½ï¿½s service is not for the GLOBAL, INTERNATIONAL people. If they are trying to be that big, they need to provide more convenient, considerate service for the customers in the world.
Not only that, their web site is designed difficult to find how to cancel the service. Yes it is written how somewhere, but it is not that easy to find as much as sign up page. This must be their way to keep their customers, but it is not friendly at all. I see this kind of mean services everywhere. This attitude must be changed. Whenever a company makes contact with a customer, they need to clearly indicate their address, phone/FAX number, URL, how to unsubscribe the service at least.
In the 2002 Inc magazine, they ranked in the number 37 spot out of the 500 fastest growing companies in the USA. But, sorry I am going to pull their leg.
I am a freelance writer. I am going to write about this in my column feature about problems using international services.